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Archived System CR SCR010716-1 Detail

Expected Deliverables/Proposed Implementation Date: ASAP

Status History

Project Meetings

Chuck Anderson – CenturyLink said in the SME team investigation regarding how this Event Notification came about, it was determined that there was a series of communication problems when this Ticket number 8148987 was initially created. Chuck said the Report History functionality is present and apologized for the confusion and miscommunication that lead to the issuance of the Event notification and the subsequent CR.

Kim Isaacs – Integra said she appreciated the information.

Mark Coyne – CenturyLink said based on the CenturyLink investigation, if Integra agrees, the CR should be withdrawn. NOTE: Following the CMP call on February 17, 2016, Integra sent an email requesting the CR to be withdrawn.

01/20/16 Monthly CMP Systems Meeting Laurie Roberson – Integra presented the new Walk-on CR that identifies that repair tickets opened manually could no longer be viewed in CEMR-MTG once the ticket is closed. Integra now has to go to their Service Manger to request the historical data. Laurie said this change is thought to have occurred when CenturyLink went from CEMR to CEMR-MTG. The CR was requesting that functionality be restored that regardless of how the ticket was open, the history could be viewed.

Mark Coyne – CenturyLink relayed that a Clarification call had been held on January 14, 2016. Following the call, Laurie submitted an update to the CR Title to better reflect the requested change and Kim Isaacs also sent in some report examples showing the history. Mark said the Clarification call meeting minutes will be available January 21, 2016. The CR is currently being reviewed by the SME team. Mark asked if there were any questions. There were none.

January 14, 2016 CLEC Change Request Clarification Call Meeting Minutes Attendees: Laurie Roberson – Integra Kim Isaacs – Integra Chuck Anderson – CenturyLink Geetha Kumarasamy – CenturyLink Rob Wright – CenturyLink Jamal Boudhaouia – CenturyLink Rita Urevig – CenturyLink Mark Coyne – CenturyLink John Hansen – CenturyLink Susan Lorence – CenturyLink

Susan Lorence – CenturyLink relayed the purpose of a Clarification call.

Laurie Roberson – Integra provided some background associated with the CR. Laurie said she realized she could not see the history on some repair tickets and opened Event Notification (EN) 8148987. She said the EN was eventually closed with the CenturyLink response that the process was working as designed. Laurie said this was a problem for Integra because prior to CEMR-MTG, the report history was previously available no matter how a ticket was opened.

Susan Lorence – CenturyLink relayed that the CenturyLink SME team is currently researching how CEMR previously functioned and how CEMR-MTG currently functions. The SME team was requesting confirmation on the impacted products, i.e., POTS vs. Design.

Laurie Roberson – Integra said she thinks it is any Design product within CEMR-MTG. She said the two types of tickets, POTs vs. Design, are very different.

Rob Wright – CenturyLink said that confirms what CenturyLink thought since late bonding only applies to Design circuits.

Chuck Anderson – CenturyLink asked if Integra could provide an example of a ticket to research.

Laurie Roberson – Integra said the information is in the EN and Rita Urevig – CenturyLink had some examples of some ticket information that had been sent to Laurie but Laurie also said she could send some examples.

Chuck Anderson – CenturyLink said he would research that.

Susan Lorence – CenturyLink said the SME team originally was focused on the late bonding aspect but then realized the focus of the CR was to request the ability to see the Report History on manually opened tickets. Susan asked if that was correct.

Laurie Roberson – Integra said yes, unless there is other functionality that is also missing from CEMR-MTG.

Rob Wright – CenturyLink said that the CEMR historical data is gone and there was no way to get to CEMR history since the system was retired.

Kim Isaacs – Integra said she had looked at hundreds of tickets in CEMR and does not remember a problem accessing CEMR history. She thought Integra had opened a CMP CR to increase the number of days before a ticket was archived but that was not due to a problem. Kim said she did not believe there was a late bonding process for manual tickets to see the ticket history in CEMR.

Rob Wright – CenturyLink said he thought the late bonding process was specific to MEDIACC. Rob asked if the CR is only related to Closed manual tickets.

Kim Isaacs – Integra said the main focus of the CR is to provide the Report History on manual tickets via CEMR-MTG and that automatic bonding of manual tickets was one option but not a requirement.

Susan Lorence – CenturyLink said the SME team had already looked at the CEMR Help files and there was no information about this topic there. Susan asked if there were any other questions from the CenturyLink SME team. There was none.

Laurie Roberson – Integra said she thought the CR Title could be updated to be more clear and would send an update to the CR.

NOTE: Laurie Roberson – Integra sent a revision to the CR Title following the Ad hoc call. The CR Title was revised to: Allow for viewing of Report History in CEMR MTG on manually opened repair tickets. In addition, following the call, Kim Isaacs sent examples of Report History in CEMR which were forwarded to the SME team.

Susan Lorence – CenturyLink said the next steps would be to have Laurie present the CR in the January Systems CMP monthly meeting as a Walk-on CR. The CenturyLink SME would continue to investigate the requested functionality and, if necessary, would request another Ad hoc call. Susan asked if there were any other questions. There were none.

The Clarification call ended at 2:50 PM MT.

CenturyLink Response