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Archived System CR SCR010303-02ES Detail

"The Controlled Production exit criteria listed above must be satisfied for a transaction type before it can be utilized by the CLEC in the Qwest production environment. When meeting the above requirements for Controlled Production, any given product/activity type can be phased into production, as CLEC client data becomes available to be provisioned. A CLEC can move into IMA Production with one or more products when any of the products being implemented for that release receives an 865 Completion and at least one product being implemented for that release has also received an 865 FOC for a Supplemental transaction."

Qwest asserts its EDI Stand Alone Test Environment (SATE) "mirrors" its production environment. Thus, CLECs should have the "option" to verify transactions in production.

Expected Deliverables/Proposed Implementation Date (if applicable): That Qwest change EDI controlled production phase from required to optional.

Status History

Project Meetings

Escalation of SCR010303-02 (Change EDI "controlled production" phase fromrequired to optional) Initial Response Date: Wed, 23 Apr 2003 13:51:23 -0600 From: Elizabeth Balvin To: 'cmpesc@qwest.com' CC: lnolan@qwest.com

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Description: MCI requests that Qwest change from required to optional its EDI "controlled production phase" or that production volumes during the EDI "controlled production phase" not be restricted.

History: SCR010303-02 submitted 01/03/03 and denied on 2/10/03.

Reason for Escalation: Per Qwest, the EDI stand alone test environment (SATE) mirrors the production environment. Thus, SATE is the means to identify coding issues. In addition, the business processing layer (BPL) edits are in place to reduce the acceptance of "flawed" LSR's, thus other CLECs would not be impacted by "validated" production volumes.

Business need and impact: Delays market entry unnecessarily.

Desired CLEC resolution: That Qwest EDI controlled production phase become "optional" or that Qwest not restrict production volumes during controlled production phase.

CLEC Contact Information: Liz Balvin, Carrier Management, 303-217-7305, Liz.Balvin@mci.com

Liz Balvin MCI Carrier Management - Qwest Internal Line - V625-7305 External Line - 303-217-7305 Pager (888) 900-7221

Qwest's Response

Subject: Re: FW: SCR010303-02 (Change EDI "controlled production" phase fromrequired to optional) Initial Response Date: Mon, 14 Apr 2003 15:51:24 -0600 From: "Laurel Nolan" Organization: Qwest Communications International, Inc. To: liz.balvin@wcom.com CC: "lnolan@qwest.com" References: 1

Liz,

Attached is the response to your question on Controlled Production.

Please let us know if you have any additional questions or concerns.

Thank you, Laurel

Laurel Nolan Qwest Communications CMP-Systems 303.965.3715 lnolan@qwest.com

Attached Letter: April 14, 2003

Liz Balvin WorldCom Communications

Liz,

Qwest received your email in regards to the need for Controlled Production after WorldCom’s implementation of IMA 10.0 Release.

For the products and pre-order functions that WorldCom implemented in IMA 10.0, WorldCom will not be subject to performing controlled production when migrating to future releases.

For any new products or pre-order functions that are added in future releases, WorldCom needs to complete the Controlled Production phase for the new EDI transactions in the release. After placing the new products into production, WorldCom would not be required to perform the Controlled Production phase when migrating those products or pre-order functions to new releases.

Please contact Qwest with any additional comments or concerns.

Thank you, Wendy Green Qwest

Email Received

Subject: FW: SCR010303-02 (Change EDI "controlled production" phase from required to optional) Initial Response Date: Wed, 09 Apr 2003 14:33:22 -0600 From: Elizabeth Balvin To: lnolan@qwest.com CC: kthomte@qwest.com

Laurel,

It is WCom's understanding that given WCom's implementation of Qwest EDI version 10.0, that going forward, WCom will not be subject to what's known as a "controlled production phase", please verify.

Thanks,

Liz Balvin WorldCom Carrier Management - Qwest Internal Line - V625-7305 External Line - 303-217-7305 Pager (888) 900-7221

Clarification Call:

Monday, January 13, 2002 3:00 PM

Introduction of attendees: Liz Balvin-WorldCom, Laurel Nolan-Qwest, Wendy Green-Qwest, Randy Owen-Qwest

Balvin-WorldCom asked Nolan if the team would also be discussing the issue of the classification. Nolan-Qwest stated that the team would be discussing the issue at the CMP meeting under the requested Walk-On item and that the CMP were not on the phone to discuss. She continued that this meeting was for the clarification call for the CR. Nolan-Qwest then reviewed the request as stated on the CR form. She asked if there were any questions or additions. Balvin-WorldCom stated that there were no additions. Green-Qwest asked Balvin what her specific concerns were that were driving this request. Balvin-WorldCom stated that other ILECs have a Managed Phase and don't have restrictions. She stated that she understood that orders could still be sent in production, but that they were restricted. She stated that this would be possible. Green-Qwest stated that Qwest would continue to look into this request.

Nolan-Qwest then reviewed the products and interfaces impacted and asked if there were any changes or additions. No additions.

Nolan-Qwest stated that Balvin-WorldCom had requested a walk-on item for the classification of this CR and that it would be discussed in the January CMP Systems Meeting. She stated that the CR would be presented in the February CMP Systems Meeting and that Qwest would provide its initial response prior to the meeting as scheduled.

Adjourned.

Response to Laurel Nolan-CRPM from Liz Balvin-WorldCom- January 9, 2003

Laurel,

Per the CMP document:

CLEC-Qwest OSS Interface Change Request Process

"A CLEC or Qwest seeking to change an existing OSS Interface, to establish a new OSS Interface, or to retire an existing OSS Interface must submit a Change Request (CR)."

CLEC Originated Product/Process Change Request Process

"If a CLEC wants Qwest to change a product/process, the CLEC e-mails a Change Request (CR) Form to the Qwest CMP Manager, cmpcr@qwest.com"

WCom's CR does NOT intend to change an existing OSS Interface, etc. The intent is to change the process imposed by Qwest for the EDI controlled production phase.

WCom requests this issue be discussed as a walk-on item at next weeks CMP.

Thanks in advance,

Liz Balvin WorldCom Carrier Management - Qwest Internal Line - V625-7305 External Line - 303-217-7305 Pager (888) 900-7221

Response to Liz Balvin-WorldCom from Laurel Nolan-CRPM- January 7, 2003

Liz,

Thank you for your question in regards to SCR010303-02's classification of Systems vs. Product/Process. Qwest determined that this CR would be classified as a systems CR because the resources needed to address this CR would be drawn from Qwest's IT department. If you would like to see a similar example, please review SCR082802-01(Change process surrounding EDI Implementation "requirements review activities").

Please let me know if you have any additional questions or concerns.

Thank you, Laurel

Laurel Nolan Qwest Communications CMP-Systems 303.294.1714 lnolan@qwest.com

Email from Liz Balvin-WorldCom to Laurel Nolan-Qwest CRPM- January 6, 2003 15:51:24

Laurel,

Regarding the following:

"NOTE: This CR was marked Product/Process on the CR form, but Qwest believes this is a Systems CR. If you have any questions, please contact me immediately."

Please provide the details surrounding Qwest's position.

Thanks, Liz Balvin WorldCom Carrier Management - Qwest Internal Line - V625-7305 External Line - 303-217-7305 Pager (888) 900-7221

CenturyLink Response

Email to L,iz Balvin sent from Laurel Nolan

February 10, 2003

Liz Balvin WorldCom

CC: Connie Winston Wendy Green Beth Foster Kit Thomte

This letter is in response to CLEC Change Request number SCR010303-02, dated 1/03/03, titled: Change EDI "controlled production" phase from required to optional.

CR Description: EDI Implementation Guidelines – for Interconnect Mediated Access (IMA) Version 11.0 "The Controlled Production exit criteria listed above must be satisfied for a transaction type before it can be utilized by the CLEC in the Qwest production environment. When meeting the above requirements for Controlled Production, any given product/activity type can be phased into production, as CLEC client data becomes available to be provisioned. A CLEC can move into IMA Production with one or more products when any of the products being implemented for that release receives an 865 Completion and at least one product being implemented for that release has also received an 865 FOC for a Supplemental transaction."

Qwest asserts its EDI Stand Alone Test Environment (SATE) "mirrors" its production environment. Thus, CLECs should have the "option" to verify transactions in production.

Expected Deliverables/Proposed Implementation Date (if applicable): That Qwest change EDI controlled production phase from required to optional.

History: A clarification meeting was held on Monday, January 13, 2003 with WorldCom and Qwest representation.

Qwest Response: Qwest has completed an analysis for CR SCR010303-02, Change EDI "controlled production" phase from required to optional, and has determined that this change may impact many CLECs in a negative manner. It has been determined that this would not result in customer service improvement if Qwest were to accommodate this request.

As defined in the Colorado SGAT Eighth Revision in section 12.3.9.3.4, Controlled Production is designed to provide both the CLEC and Qwest assurances that the CLEC’s interface is ready for operation. During Controlled Production, a CLEC demonstrates that the interface between Qwest and the CLEC is working correctly by submitting a series of agreed-upon transactions.

By utilizing Controlled Production, Qwest and the CLEC work to ensure that there are no problems with the interface prior to submitting full production volumes to the production IMA system. This is beneficial to both the CLECs and Qwest. If a problem is uncovered during the Controlled Production phase, the CLEC becomes aware of the problem quickly and can fix it. However, if a problem was discovered without performing Controlled Production, a large number of submitted LSRs could be affected. This would require the CLEC to fix and resubmit all of the incorrect transactions. Additionally, the incorrect transactions could flood the Qwest Interconnect Service Center (ISC), causing a back-log in the center in situations where the center manually reviews and rejects the transactions. This would impact other CLEC’s ability to have their transactions processed in a timely manner and therefore cause diminished levels of service to everyone.

Qwest has been engaged in interface testing with CLECs for several years, has experienced CLEC software problems during Controlled Production, and believes the currently defined process to be thorough and efficient. Qwest has worked to meet WorldCom’s needs to help them expeditiously release into production specifically using a Controlled Production environment.

By utilizing Controlled Production, the CLEC avoids problems in the production environment with a new interface. In light of the potential negative impacts to other CLECs, and no perceivable improvement to customer service, Qwest is denying your request for SCR010303-021, Change EDI "controlled production" phase from required to optional.

Sincerely, Lynn Notarianni, Information Technologies