Open Product/Process CR PC123002-1 Detail |
| Title: Migrate and move documentation on Qwest Wholesale Web site for the process used when the customer is converting and moving to a different CO and remaining in the same rate center. | ||||||
| CR Number |
Current Status Date |
Area Impacted | Products Impacted | |||
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| PC123002-1 |
Completed 12/30/2002 |
Provisioning, Ordering | Resale, UNE-P | |||
| Originator: Johnson, Bonnie |
| Originator Company Name: Eschelon |
| Owner: Anderson, Jill (Merry) |
| Director: |
| CR PM: White, Matt |
Description Of Change |
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As a result of the Quality Team lead by Toni Dubuque (Closed CR PC091901-1), Joan Wells Qwest Process Specialist documented process flows on the Qwest Wholesale web site. These process flows included customers that were changing to a new Local Service Provider (LSP) and moving to a new Central Office (CO) but were within the same rate center, as well as those customers that were remaining in the same CO. When the EUM field was activated with the implementation of 11.0 (applies to only customers changing their LSP and moving within the same CO), Qwest updated the documentation for the use of the EUM field, but Qwest removed the documentation that once applied to both scenarios. Under the process that exists but now is not documented on the Wholesale Web site, customers keep their existing TNs, but the order requires a port within. Eschelon personnel referred to these process flows for submitting “migrate and move” LSRs. Removing the documented process flows for this type of LSR can cause LSR errors up to and including customer out of service conditions. In addition, CLECs that have not been involved in this issue to date may not know this process is available to them. Eschelon asks Qwest to restore to the Qwest Wholesale web site the process used when the customer is converting and moving to a different CO and remaining in the same rate center.
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| Date | Action | Description |
| 12/30/2002 | CR Submitted | |
| 1/2/2003 | CR Acknowledged | |
| 1/10/2003 | Clarification Meeting | |
| 1/15/2003 | CR Presented at CMP Meeting | |
| 2/12/2003 | Qwest response e-mailed to originator | |
| 2/19/2003 | Qwest response presented at CMP Meeting | |
| 3/19/2003 | Update presented at CMP Meeting | |
| 4/16/2003 | Update presented at CMP Meeting | |
| 5/21/2003 | Discussed at CMP Meeting |
Project Meetings |
| 05-21-03 - CMP Meeting This CR was implemented with the changes in PC100401-1XMN. ================================================== 04-16-03 - CMP Meeting Wells-Qwest stated that Qwest would respond to CLEC comments to the changes on 4/28 and implement the changes on 5/13. No status change. ===================================================== 03-19-03 - CMP Meeting Anderson-Qwest stated that the documentation in support of this change would be out for CLEC review on 4/1. ====================================================== 02-19-03 - CMP Meeting Anderson-Qwest presented the Qwest response. Johnson-Eschelon stated that all she was asking for was for Qwest to document the existing process. She appreciated Qwest’s acceptance of the CR but was curious about why it would take until April 1 to distribute the documentation for review. She asked if it was because the documentation would represent a combined process. Anderson-Qwest stated that Johnson-Eschelon was correct; the integrated process document was more functional but took longer to develop. White-Qwest stated that the CR would move into Development status. ========================================================= 01/15/03 - CMP Meeting Johnson-Eschelon presented the CR. CR moved to Presented. ============================================================ Clarification Meeting 1:30 PM (Mountain Time) / Friday, January 10, 2003 1-877-550-8686 2213337# PC123002-1; Migrate and move documentation on Qwest Wholesale Web site for the process used when the customer is converting and moving to a different CO and remaining in the same rate center Attendees Matt White – CRPM Bonnie Johnson – Eschelon Jill Anderson – Qwest Joan Wells - Qwest Introduction of Attendees White-Qwest welcomed all attendees and asked Johnson to review the request. Review Requested (Description of) Change Johnson-Eschelon reviewed the submitted description of change. She stated that she just wanted the manual process back out on the web site. Well-Qwest stated that there is a CR that will change the process for Port-In. Once that CR is approved, Qwest may create documentation for both CRs at the same time. Johnson and Wells discussed the means of documenting this change. Wells-Qwest stated that Jill Anderson will take over that piece to get this documented. Anderson-Qwest stated that she had no questions. Johnson-Eschelon described a related process that she would submit a CR for in the near future. Wells-Qwest stated that was fine and that she could take a look at it when the CR came in. Confirm Areas and Products Impacted White-Qwest confirmed that the attendees were comfortable that the request appropriately identified all areas and products impacted. Confirm Right Personnel Involved White-Qwest confirmed with the attendees that the appropriate Qwest personnel were involved. Identify/Confirm CLEC’s Expectation White-Qwest reviewed the request to confirm Eschelon’s expectation. Identify and Dependant Systems Change Requests White-Qwest asked the attendees if they knew of any related change requests. Establish Action Plan White-Qwest asked attendees if there were any further questions. There were none. White-Qwest stated that the next step was for Eschelon to present the CR at the January Monthly Product/Process Meeting and thanked all attendees for attending the meeting.
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CenturyLink Response |
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February 12, 2003 INITIAL RESPONSE For Review by CLEC Community and Discussion at the February 19, 2003, CMP Product/Process Meeting Bonnie Johnson Eschelon Communications SUBJECT: Qwest’s Initial Change Request Response - CR #PC123002-1 This change request is accepted. Qwest will add documentation to the Wholesale web site to address this issue. This documentation will be included in a general document, which will also include the Port In Trial process (CR-PC081302-1). Qwest will provide a status of this documentation effort at each Monthly CMP Product/Process Meeting until this change is implemented. Qwest recommends this CR be updated to Development status. Sincerely, Jill Anderson Process Analyst
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Information Current as of 1/11/2021