Wholesale: Products & Services

Open Product/Process CR PC122606-1X Detail

Description Of Change

Instructs CLECs to populate the EUMI Field = N (even though the end user is moving) and provide the new address in the remarks and drop the order to manual handling. When Qwest implemented this process, Eschelon commented that it is counter-intuitive and may cause unnecessary delays for some Port Within requests. Over the past year, Eschelon has experienced a number of Qwest rejects in error when populating the EUMI =N and the Old Address on the End User Form as instructed by the Port Within Ordering Process Number #1. Eschelon has provided the rejects in error to our service management team but the rejects in error continue to occur. For example, in December, Eschelon opened the following escalation tickets to have Qwest correct rejects in error: 26015615, 26017558. This is delaying LSR processing and costing both Eschelon and Qwest valuable resources to open escalation tickets for each occurrence. Therefore, Eschelon is requesting the Qwest update the EUMI Field requirements to support an EUMI = Y with the new address on the End User Form when a CLEC requests a Port Within Conversion and Move (Port Within Ordering Process Number #1). Thank you.

EXPECTED DELIVERABLE:

Qwest will update the EUMI Field requirements to support an EUMI = Y with the new address on the End User Form when a CLEC requests a Port Within Conversion and Move (Port Within Ordering Process Number #1).

Project Meetings

May 16, 2007 Product Process CMP Meeting Discussion: Mark Coyne-Qwest stated that this CR was another cross over from Systems and will be implemented on May 11th. Mark stated that this CR is currently in CLEC Test and asked if there were any questions. There were no questions. Mark then noted that Qwest would be looking to close this CR next month.

- April 18, 2007 Product Process CMP Meeting Discussion: Mark Coyne-Qwest stated that this Eschelon CR was also crossed over from Systems in the March CMP Meeting. Mark then noted that a Level 3 Notice was sent on March 29th and that this change will become effective on May 11, 2007. Mark stated that no comments were received during the comment cycle. Mark stated that this CR would be moved to CLEC Test on May 11th. Mark asked if there were any questions. There were none brought forward.

- March 21, 2007 Product Process CMP Meeting: Venessa Heiland-Qwest stated that Eschelon had stated that it is counter intuitive when an EUMI=N is used when the end user is moving. Venessa stated that this request was investigated and noted that there is a current process in place for EUMI=Y and that these port scenarios could be added to that existing process. Venessa stated that this CR will be accepted as a process change and that the CR would cross over to the Product Process area. Venessa then noted that there would be an update to the PCAT to accommodate this requested change. Mark Coyne-Qwest asked if there were any questions. There were none. This CR is crossed over to Product Process and is in Presented status.

Date: March 6, 2007 Proposed Process Solution Meeting: ATTENDEES: Kim Isaacs-Eschelon, Peggy Esquibel Reed-Qwest, Venessa Heiland-Qwest DISCUSSION: Peggy Esquibel Reed-Qwest stated that this meeting is for Qwest to propose a Process Solution for this systems submitted CMP CR. The proposed solution was briefly discussed in the February CMP Meeting and Venessa would like to discuss it with you today. If there is no objection to the proposed solution, the CR will be crossed-over to a Product process CR and proceed down that path. Venessa Heiland-Qwest stated that there is an existing process for EUMI=Y and stated that it requires ACT=V and that the customer code be provided. Venessa asked if that same process would work for this request and asked if Eschelon saw any stumbling blocks to this solution. Kim Isaacs-Eschelon stated that the proposed solution would work. Venessa Heiland-Qwest stated that this would then be a documentation change and would proceed as a process change. Venessa stated that the old address would then be placed in Remarks. Kim Isaacs-Eschelon asked if the proposed solution would alter the auto population of the LSO on the End User Form or would impact it. Venessa Heiland-Qwest said no. Kim Isaacs-Eschelon noted that the proposed solution would also benefit Qwest. Venessa Heiland-Qwest stated that it would benefit Eschelon, Qwest, and the rest of the CLECs. Kim Isaacs-Eschelon stated that she agreed. Venessa Heiland-Qwest then noted that the typists would not need to look-up which process to use, there would be just one consistent process. Kim Isaacs-Eschelon then stated that the proposed solution would work for Eschelon. Peggy Esquibel Reed-Qwest stated that a Process CR would then be created and that the cross over, to Product Process, would be done during the March Monthly CMP Meeting. The call was concluded.