CenturyLink | Wholesale | General & Contact Information

Open Product/Process CR PC122302-1 Detail

Description Of Change

Project Meetings

CenturyLink Response

Originator: Berard, John

Originator Company Name: Covad

Owner: Boudhaouia, Jamal

Director:

CR PM: Harlan, Cindy

In the 1990's many customers began to request a second line into their homes for dial up modem internet access. This created a high demand for outside plant facilities. In order to meet this demand, Qwest deployed DAML technology which multiplexed one copper line into two lines. As customers now desire the always on DLS Technology in many cases it is no longer necessary to use a DAML to serve thses customers since DSL is deployed over a single copper line.

Covad requests that Qwest remove DAML's at locations where the end users are currently only served one voice line to the premise. In addition, Covad would like Qwest to create a process where we can request the removal of a DAML when the customer is currenlty using their second line for dial up and are now seeking DSL.

DAML - Digital Added Main Line

Expected Delivery:

A process to flag DAML's that are currently only serving one voice line that is served via a DAML and allow for the removal of the DAML in the placement of the DSL order. (This order should be allowed to be placed against DAML's that have one or two working voice lines to the premise.

Date	Action	Description
12/23/2002		CR Acknowledged
12/27/2002		CR posted to CMP Database
12/27/2002		Contacted customer- Covad, John Berard. John is out of office until 1/6/03. I will schedule clarification meeting with John on 1/6/03.
1/2/2003		Scheduled Clarification Meeting with Covad and Qwest SME for 1/8/02.
1/8/2003		Held Clarification Meeting with Covad and Qwest SME. John Berard advised Mike Z will present this CR at the January CMP meeting as he will not be attending the January Qwest CMP meeting.
1/9/2003		Clarification Meeting notes entered in database and provided to Covad
1/15/2003		CR presented at CMP Meeting
2/11/2003		Initial Response posted to database and emailed to Covad
2/19/2003		February CMP Meeting minutes will be posted to the Project Meeting section. Changed status to Evaluation.
3/11/2003		Posted Response to database
3/12/2003		Emailed Response to Covad
3/13/2003		Corrected Response to reflect 5 day interval and emailed to Covad
3/19/2003		March CMP Meeting minutes are posted in the Project Meeting section
4/16/2003		April CMP Meeting minutes are posted in the Project Meeting section
5/21/2003		May CMP Meeting minutes are posted in the Project Meeting section
4/15/2009	Discussed at Monthly CMP Meeting	Discussed at the April CMP Meeting - See Attachment N in the Distribution Package
4/21/2009	Status Changed	Status changed to Completed - CR placed in Closed status in error

05/21/03 - May CMP Meeting Minutes Jamal – Qwest advised the State, TN and Wire Center data is available on the ICONN web site as of April 15, 2003. Covad agreed to close this CR.

04/16/03 - April CMP Meeting PC122302-1: Removal of DAMLs to allow installation of DSL

Jamal B – Qwest advised this report is available on the ICONN web site as of today. The CLEC can access by wire center/TN. This CR will move to CLEC Test and potentially close in May. John Berard – Covad asked if there is a DAML against the order and there is 1 line or DAML is removed, do we get a jep back? Jamal replied that if you place an order and line has a single line DAML the order will be jep. For the double line DAML the order will be rejected. Mike Zulevic asked what the intervals are. Jamal advised removal of a DAML is 5 days, and conditioning interval is 15 days. Mike asked if the process is going to be documented in one place with dates for each procedure. Cindy Buckmaster replied there is a link from the PCAT to the assignments document. This discussion will continue when we get to the CR that this conversation relates to.

03/19/03 - CMP Meeting Neil Houston – Qwest reported the CR has been accepted and Qwest also has initiated a CR that addresses this. Neil reported we are currently developing a process for flagging DAMLs and this will be placed on the ICONN web site by April 15, 2003. Mike Zulevic asked when the prototype will be ready. Neil advised approximately 2 weeks. We agreed to move this CR to Development status until April 15 and then move to CLEC test.

02/19/03 - CMP Meeting

Neil Houston–Qwest provided the initial response to this CR. Qwest advised we do not presently remove DAMLs for our retail customers. However, should Qwest change this policy Qwest will remove DAMLs for Wholesale customers in substantially the same time and manner. Qwest advised they are reviewing this in more detail. Qwest also described how the CLECs can use the Raw Loop Data Tool to determine the presence of a DAML. Qwest advised this CR will stay in evaluation status until our analysis is complete. An update will be provided at the March CMP meeting. Mike Zulevic-Covad clarified they would like to request the removal of DAMLs when there are 2 lines, one is disconnected and the 2nd line is used for high speed data transmission.

01/15/03 - CMP Meeting

Zulevic-Covad presented the CR. The CR moves to Presented.

Clarification Meeting January 8, 2003 1-877-561-8688 7385723# CR PC122302-1 Removal of DAMLs to allow installation of DSL

Attendees Name/Company: John Berard Covad Neil Houston Qwest Russ Urevig Qwest Brett Fesler Qwest Heidi Moreland Qwest Cindy Macy Qwest

Meeting Agenda: 1.0 Introduction of Attendees Team members introduced themselves. Neil Houston will be the lead SME on the CR

2.0 Review Requested Change John Berard Covad reviewed the CR with the team. We discussed what DAML (Digital Added Main Line) or UDC (Universal Digital channel) technology is. John and Russ explained it is a piece of network equipment that is placed on a facility. It multiplexes the TN across the facility so the provider is able to service multiple lines from one facility (analog service is provided). John explained 2 situations how this service could be used: 1st- end user that has a second line in house and provided a UDC. This 2nd line has been disconnected but is being serviced via a UDC and now the customer wants DSL. We would need to disconnect the UDC.

2nd-end user has 2nd line served over UDC and is using a dial up and now wants DSL. We would need to convert or disconnect the UDC.

Qwest confirmed to remove the UDC it would require a dispatch

Qwest should be able to identify if the customer has UDC via LFACS and Raw Loop Data Tool. It is identified as a carrier, not via a usoc on the CSR.

The team clarified this CR only applies when the end user who has a UDC is the only customer on the line. If the end user had a second line and the UDC is servicing more than one customer we could not remove the UDC. This CR would only apply to single customer situations.

Qwest asked John to provide examples / account information of customers that have UDC so we can investigate this CR and determine what the account looks like in our systems and identify the impacts of this CR. John will send to Cindy Macy-Qwest account examples. Accounts in different states would give us the best sample to investigate. We would like data on UDC that serve 1 and 1+ customers in multiple states.

Heidi Qwest asked if other ILEC/CLECs provide this data and Neil Houston advised Bell South may provide this data.

3.0 Confirm Areas & Products Impacted Unbundled Loop, Lineshare DSL, Line splitting, Distribution Feeder, Customers with existing service or service already in place at location. Pre Ordering, Ordering, Provisioning IMA EDI GUI and Bulk Extract Pre Qual Database and EDI

4.0Confirm Right Personnel Involved Yes

5.0 Identify/Confirm CLEC’s Expectation John confirmed he is looking for a process to FLAG these customers. Potentially something in Raw Loop Data tool that would identify the customer has UDC, or be able to extract data and perform a query against the data to identify the TNs that have UDC

6.0 Identify any Dependent Systems Change Requests none

7.0Establish Action Plan (Resolution Time Frame) Next steps will be for John or Covad representative to ‘Clarify this CR’ at the January CMP meeting. John advised he will not attend the January meeting but Mike Z will be there to clarify the CR. John will send to Qwest Cindy Macy examples of customers with UDC on their service so we can investigate. Qwest will meet internally and begin investigation of this CR to determine the impacts.

Title: Removal of DAML's to allow installation of DSL

CR Number

Current Status
Date

Area Impacted

Products Impacted

PC122302-1

Completed
4/15/2009

Pre-Ordering, Provisioning, Ordering

Unbundled Loop - Line Share DSL

For Review by CLEC Community and Discussion at the March 19, 2003 CMP Meeting

March 11, 2003

Covad Communications John Berard

SUBJECT: Qwest’s Change Request Response - CR # PC122302-1 Process to remove DAMLs off line to provide DSL to Qwest Customers

This letter is in response to Covad Communications Change Request (CR) PC122302-1. This CR requests that Qwest create a process to remove Digitally Added Main Lines (DAMLs) off of working residential lines, to enable Covad Communications to provide DSL data service to Qwest’s voice customers.

Qwest uses many different technologies to provision voice services to its end user customers. DAMLs, also known as Universal Digital Channels (UDCs) in Qwest’s Network, are one of these technologies and are deployed throughout the Network to meet growth and service demands for POTS (voice) service. The voice paths that are constructed by use of the DAMLs are local loops and the DAML is an essential element of such loops. In addition to customer requests for POTS voice service, loops derived from DAMLs can be used to provision resold, UNE-P and Internet dial-up services to CLECS.

Qwest accepts this Change Request with the conditions identified below and will remove DAMLs for wholesale customers in the same time and manner that DAML’s are removed for Qwest’s retail customers. This process will align with the process change currently being submitted by Qwest on CR PC022403-7, Perform UDC Removal for Line Shared orders at no charge to the CLEC/DLEC. DAMLs will be removed at no charge and only where the following conditions apply: - Loop used for line sharing will be non-design - DAML serves only one end user customer premise - 2 line DAML only - Only 1 voice line in service (only 1 channel is being used, the other channel is vacant) - 5 day provisioning interval will apply to the orders for DAML removal

This CR also requests that Qwest implement a process to flag DAMLs that are currently only serving one voice line. Qwest is presently investigating the appropriate means to inform the CLECs and Qwest retail of the existence of this situation. This information will be available via the ICONN web site by April 15, 2003.

Qwest requests that this CR remain in the Evaluation Status. Qwest will provide an update at the April CMP.

Sincerely,

Neil Houston Staff Advocate Policy & Law

Cc: Mary Retka

INITIAL RESPONSE For Review by CLEC Community and Discussion at the February 19, 2003 CMP Meeting

February 12, 2003 Covad Communications John Berard

SUBJECT: Qwest’s Change Request Response - CR # PC122302-1 Process to remove DAMLs off line to provide DSL to Qwest Customers

Qwest uses many different technologies to provision voice services to its end user customers. DAMLs are one of these technologies and are deployed throughout the Network to meet growth and service demands for POTS (voice) service. The voice paths that are constructed by use of the DAMLs are local loops and the DAML is an essential element of such loops. In addition to customer requests for POTS voice service, loops derived from DAMLs can be used to provision resold, UNE-P and Internet dial-up services to CLECS.

Qwest does not presently remove DAMLs for its retail customers in order to provision digital services. However, should Qwest change this policy, Qwest will remove DAMLs for wholesale customers in substantially the same time and manner.

This CR also requests that Qwest implement a process to flag DAMLs that are currently only serving one voice line. Qwest presently has a process in place that identifies the use of DAMLs. The Raw Loop Data Tool (RLDT) indicates the presence of a DAML when queried, the Pair Gain Type field will indicate UDC where the loop is provisioned via a DAML. Additionally, telephone numbers and addresses served by a DAML will indicate UDC in the Terminal I and Cable Name fields.

Qwest requests that this CR be placed in Evaluation Status. Qwest will provide an update at the March CMP.