Wholesale: Products & Services

Open Product/Process CR PC121302-1 Detail

Description Of Change

Currently there are multiple call forwarding USOC’s in each case. This causes confusion for order writers, line repair representatives, and causes end user pain if not ordered correctly as it can cause a loss of call forwarding service

Expected Deliverable:

McLeodUSA is expecting one call forwarding USOC in each instance labeled above that can work in any call forwarding situation (I.E intra-office, inter-office, overflow). This will eliminate training issues on both the CLEC and Qwest’s side by providing simplified training for order writing representatives for both companies. This will be more consistent with other products Qwest offers. And will allow for more accurate billing and data integrity.

Project Meetings

Paxton-Qwest presented the denial response. Pardee-AT&T stated that AT&T was disappointed. She stated that the process was error prone and cumbersome. Powers-Tel West stated that Qwest is using “economically not feasible” as a reason for denial very frequently. She stated that CLECs submitted CRs because current Qwest processes were costing them money. She stated that she would begin submitting CRs with an estimate of how much the process was costing the CLEC. Johnson-Eschelon stated that Eschelon was disappointed by the denial of this CR. Balvin-WorldCom stated that the number of denials of economically infeasible also disappointed her. The CR was moved to Denied status.

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03-19-03 - CMP Meeting

Paxton-Qwest stated that Qwest was continuing to investigate this CR and would present a formal response at the April CMP Meeting. Pardee-AT&T stated that she supported this request as well. Johnson-Eschelon stated that Eschelon was also interested in this CR.

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02-19-03 - CMP Meeting

Paxton-Qwest presented the Qwest response. Prull-McLeod stated that she understood the response. White-Qwest stated that the CR would be moved to evaluation status.

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01-15-03 - CMP Meeting

Prull-McLeod presented the CR. Pardee-AT&T and Johnson-Eschelon stated that their companies were very interested in this change as well. The CR moves to Presented.

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Clarification Meeting 2:00 PM (Mountain Time) / Monday, January 6, 2003

1-877-550-8686 2213337#

Attendees Matt White – CRPM Mallory Paxton – Qwest Stephanie Prull - McLeod

Introduction of Attendees White-Qwest welcomed all attendees and reviewed the request.

Review Requested (Description of) Change Prull-McLeod reviewed the CR. Paxton-Qwest stated that Qwest should grandfather interoffice and intraoffice call forwarding since they are priced the same way. This is important for repair and process clarity. Qwest recommended that McLeod submit this CR. Prull-McLeod stated that several other CLECs support this CR. Paxton-Qwest stated that this request is for all CLECs.

Confirm Areas and Products Impacted White-Qwest confirmed that the attendees were comfortable that the request appropriately identified all areas and products impacted. Confirm Right Personnel Involved White-Qwest confirmed with the attendees that the appropriate Qwest personnel were involved. Paxton-Qwest stated that the retail (Catherine Thompson) and wholesale (Janean Van Dusen and Michael Whitt) Product Managers need to be involved. Paxton-Qwest stated that this would be a lengthy CR. Prull-McLeod stated that she did not expect it to be a quick CR.

Identify/Confirm CLEC’s Expectation White-Qwest reviewed the request to confirm Allegiance’s expectation.

Identify and Dependant Systems Change Requests White-Qwest asked the attendees if they knew of any related change requests.

Establish Action Plan White-Qwest asked attendees if there were any further questions. There were none. White-Qwest stated that the next step was for Allegiance to present the CR at the January Monthly Product/Process Meeting and thanked all attendees for attending the meeting.

CenturyLink Response

REVISED RESPONSE For Review by CLEC Community and Discussion at the April 16th, 2003, CMP Product/Process Meeting Stephanie Prull OSS Manager McLeod Communications

SUBJECT: Qwest’s Change Request Response - CR #PC121302-1

This is Qwest’s Revised Response to McLeod’s request that Qwest reduce its number of call forwarding USOCs to three.

There are several applications for the many call forwarding USOCs Qwest uses today. These applications depend on the type of call forwarding requested, the product it will work with, and the state where the customer’s line is located.

This request is to make changes for POTS services. Since making these changes for POTS would impact other products, such as Voice Messaging and Centrex, which utilize call forwarding features and which use the same systems to provision them, Qwest’s evaluation of the request included the impact on those products.

Accommodating McLeod’s request would involve changes to Qwest’s ordering, provisioning, and billing processes and systems, including the Qwest Voice Messaging/Business Voice Messaging platform. These process changes would involve a very large financial commitment by Qwest. High level resource implications are outlined below:

- Addition of the following resources for a period of 12 months: - Five product management resources - Three process management resources (Centrex, Features and VMS/BVMS) - One Network Engineering resource - One Network Translations resource.

The economic magnitude of adding the indicated resources is too large for Qwest to implement this change. This request is denied because it is economically not feasible.

Qwest’s Product Management and Process Management, with our Network advisors, respectfully recommend that McLeod and other CLECs with questions concerning the use of these USOCs review the USOCs with their Qwest Service Management team to clarify the ordering process for these features. Ordering documentation, including the Resale and UNE-P feature PCATs and the USOC/FID Finder, is available on the Qwest Wholesale web site at http://www.qwest.com/wholesale/.

Sincerely,

Mallory Paxton Senior Process Analyst Qwest Services Corporation

Attachment 1 Call Forwarding USOCs

Call Forward Busy, Call Forward Don’t Answer, & Call Forward Busy/Don’t Answer are all features that utilize several USOCs and are ordered depending on the Call Forwarding Number (CFN) used on the order.

The options offered are:

Inter-office (Expanded): these USOCs are used to forward calls to a number outside of a customer’s Central Office switch in the various conditions described. FDJ – Call Forward Don’t Answer FBJ – Call Forward Busy Line FVJ – Call Forward Busy Line/Don’t Answer

Intra-office: These USOCs are used to forward calls to a number within the same Central Office switch in the various conditions described. For Residence customers: EVD – Call Forward Don’t Answer EVO – Call Forward Busy Line EVK – Call Forward Busy Line/Don’t Answer – All Qwest states except OR & WA EV2 – Call Forward Busy Line/Don’t Answer – OR & WA only

For Business customers: EVD - Call Forwarding Don't Answer EVB - Call Forwarding Busy Line External Intra-office - (Business Customers only USOC) EVO - Call Forwarding Busy Line Overflow - (Not available in NM to Bus Customers). EVF - Call Forwarding Busy Line External/Don'tAnswer - (Business Customers only USOC) EVK - Call Forwarding Busy Line Overflow/Don't Answer - ALL STATES EXCEPT OR, WA: (Not available in NM to Bus Customers) EV2 - Call Forwarding Busy Line Overflow/Don’t Answer Intraoffice - OR, WA ONLY.

Centrex 21 USOCs 69J – Call Forward Busy Line – Exceptions: In a DMS10 office the capability of forwarding outside the common block is not available. DMS-100 - Use 69J USOC followed by an 'HG' suffix, i.e. 69JHG 69H – Call Forward Don’t Answer – Exceptions: In a DMS-10 office the capability of forwarding outside the common block is not available. DMS-100 - Use 69H USOC followed by an 'HG' suffix, i.e. 69HHG. 69J & 69H – Call Forward Busy Line/Don’t Answer.

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February 12, 2003

DRAFT RESPONSE For Review by CLEC Community and Discussion at the February 19, 2003, CMP Product/Process Meeting

Stephanie Prull OSS Manager McLeod Communications

SUBJECT: Qwest’s Change Request Response - CR #PC121302-1

This is Qwest’s Initial Response to McLeod’s request that Qwest reduce its many call forwarding USOCs to a total of three. Because of the complexity and effort necessary to appropriately evaluate this request, Qwest recommends moving this Change Request into Evaluation Status. Qwest will provide a status of Qwest’s research into a solution to the requested change in the March CMP meeting.

Sincerely,

Mallory Paxton Senior Process Analyst Qwest Services Corporation