Wholesale: Products & Services

Open Product/Process CR PC120803-1 Detail

Description Of Change

When a CLEC submits a move order (M) Qwest creates two orders, a to (T) and from (F) order. The problem resides in the fact that these orders are associated with each other but no action is taken when the T order is placed in jeopardy and the F order is not stopped. Clarification calls with Qwest has indicated that the F order is "always" worked prior to the T order. This process is a guarantee that the customer will be taken out of service prior to the T order being completed regardless of jeopardy, and the jeopardy will cause the the customer to be out of service for a longer period of time. When Qwest works the T order and the technician determines that the order cannot be completed as expected (either jeopardized for some reason or there is no access to the new site) there is no electronic/mechanical means of associating the T order to the F order. Some scenarios are:

1) customer has X number of TN's and is moving within a building and retaining the same TN's.

2) customer has X number of TN's is moving to another building within the same rate center and retaining the same TN's.

3) Customer has X number of TN's and is moving within the same rate center but does not want to keep all of the TN's.

4) customer has X number of TN's and is moving and wants to change TN's and have a forwarding message on the old TN's.

In each of these instances the customer is taken out of service with the creation of the two orders and the F order being worked, or batched, prior to the T order being completed. Since it is a Qwest process to create two orders it would be Qwest responsibility to ensure a process that would prevent taking the customer out of service.

Revised Expected Deliverable (02-03-04):

That no customer would be taken out of service on any move order.

Original Description of Change (12-08-03):

When a CLEC submits a move order (M) Qwest creates two orders, a to (T) and from (F) order. The problem resides in the fact that these orders are not associated as related orders. It is an industry standard that related orders be associated in the RORD field in an effort to ensure that service is not interrupted. When Qwest works the T order and the technician determines that the order cannot be completed as expected (either jeopardized for some reason or there is no access to the new site) there is not electronic/mechanical means of associating the T order to the F order. Since these orders are not associated as RORD the F order is completed and the customer is taken out of service resulting in a disconnect in error.

Original Expected Deliverable (12-08-03):

Expected Deliverable: Processes be changed to associate all T&F orders to each other. That systems be modified to ensure that if a related T order is jeopardized that the F order is automatically placed in a jep status and the work to disconnect the order is stopped. Expected result will reduce, if not eliminate, disconnects in error because of a jeopardized T order. In the month of November AT&T had 10 disconnects in error because of jeopardized T orders. In the event the F order is completed before the T order on the due date and the T order is jepped, Qwest should immediately re-instate the service in an effort to prevent an out of service condition .

Project Meetings

06/16/04 June CMP Meeting Linda Sanchez-Steinke with Qwest said the PCAT update was effective on 6/4/04. This CR will move to CLEC Test status.

05/19/04 May CMP Meeting Qiana Davis with Qwest said there was one comment received on the Pre-ordering PCAT. Qwest will provide a response back today. The proposed effective date is 6/4/04. This CR will remain in Development status.

04/21/04 April CMP Meeting Qiana Davis with Qwest said there will be level 3 changes made to the Pre-ordering PCAT that will include the interim manual process and the can be reached number. Tomorrow at the Systems meeting the CR for the systems solution will be presented. Bonnie Johnson with Eschelon said she was really excited that the changes were being made because recently Eschelon had a customer move and the customer was out of service for an entire day. Donna Osborne-Miller with AT&T said that she will alert Ervin Rea that the PCAT will be coming out soon and to make any comments. This CR will move to Development status.

03/17/04 March CMP Meeting Qiana Davis with Qwest said the T & F process is used for both Retail and Wholesale orders. In researching the T & F process, Qwest has initiated an MCC because in rare instances, technicians were not adhering to the process of calling the customer to find out the disposition of the F order when the T order is held. Qwest is updating the PCAT process for the can be reached number because sometimes the number forwards to voice mail. In addition, Qwest will be sending a level 3 notification for a manual interim process allowing population of the FDT field. This interim process will allow the F order to be delayed if the T order will be held. Qwest will also submit a systems CR for the 17.0 release to mechanize the manual process. Bonnie Johnson with Eschelon asked what IMA changes need to be made. Qiana said the details are still being worked out and that the DFDT field edits will be lifted to allow a value to be input and that will be used to inform the technician to hold the F order. Bonnie asked if this would give the ability to communicate if the T order is held the F should be held. Qiana said the field is currently used for a time value and the edit will be lifted to indicate hold the F order. Bonnie asked what work is being done in the backend systems to force the holding of the F order. Qiana said the technician would be informed to hold the F order until a call is received and this will be an interim manual handling process. Bonnie asked Qiana to keep everyone updated of the progress. Ervin Rea with AT&T said he was surprised and glad that Qwest had found a way to associate the T & F orders, and asked if orders would no longer be disconnected at 12:01 a.m. Qiana said yes, if the order has the DFDT field populated it will allow the F order to be held. This CR will move to Development status.

- 02/18/04 February CMP Meeting Qiana Davis with Qwest reviewed the draft response and said that AT&T had revised the CR on 2/3/04 and that Qwest is evaluating the modifications and require additional time to respond to the CR. Qiana added that Qwest would provide an update in March. Carla Pardee with AT&T said AT&T had determined that a process does exist, however AT&T has had several examples where the orders are disconnected. Carla also said they have been working with their service management team on this issue as well. Qwest will provide an update in March. This CR will be moved to Evaluation status.

CLEC Change Request Clarification Meeting

2:30 p.m. (MDT) / Friday February 6, 2004

1-877-572-8687 3393947# PC120803-1 Associated Move Orders

Name/Company: Ann Adkisson, AT&T Carla Pardee, AT&T Ervin Rea, AT&T Cheryl Peterson, AT&T David Belanger, AT&T Joyce Perry, AT&T Jim Recker, Qwest Mike Lanoue, Qwest Jerry Jenson, Qwest Qiana Davis, Qwest Pat Torkelson, Qwest Brenda DeFilippo, Qwest Doug Slominski, Qwest Lydell Peterson, Qwest Danelle Haynes, Qwest Linda Sanchez-Steinke, Qwest

Introduction of Attendees Qwest welcomed all attendees to the meeting.

Review Requested Change Linda Sanchez-Steinke with Qwest said that we are holding this clarification call to discuss the revisions AT&T made to the CR on 2/3/04.

Linda read the description of change; When a CLEC submits a move order (M) Qwest creates two orders, a to (T) and from (F) order. The problem resides in the fact that these orders are associated with each other but no action is taken when the T order is placed in jeopardy and the F order is not stopped. Clarification calls with Qwest has indicated that the F order is "always" worked prior to the T order. This process is a guarantee that the customer will be taken out of service prior to the T order being completed regardless of jeopardy, and the jeopardy will cause the the customer to be out of service for a longer period of time. When Qwest works the T order and the technician determines that the order cannot be completed as expected (either jeopardized for some reason or there is no access to the new site) there is no electronic/mechanical means of associating the T order to the F order. Some scenarios are:

1) customer has X number of TN's and is moving within a building and retaining the same TN's.

2) customer has X number of TN's is moving to another building within the same rate center and retaining the same TN's.

3) Customer has X number of TN's and is moving within the same rate center but does not want to keep all of the TN's.

4) customer has X number of TN's and is moving and wants to change TN's and have a forwarding message on the old TN's.

In each of these instances the customer is taken out of service with the creation of the two orders and the F order being worked, or batched, prior to the T order being completed. Since it is a Qwest process to create two orders it would be Qwest responsibility to ensure a process that would prevent taking the customer out of service.

Expected Deliverable: That no customer would be taken out of service on any move order.

Ervin Rea with AT&T said that this CR was revised as a result of the CMP clarification meeting 1/28/04 and the CMP meeting 1/21/04. If Qwest always works the F order first and if the F order is in a batch that is disconnected shortly after midnight on the due date then the business customer is always going to be out of service. Additionally, if there is a jep on the T order, then the business customer will be out of service for an extended amount of time.

Cheryl Peterson with AT&T said that when she did a search on the Qwest web site, searching for “Move” she found three processes that say the F order is due the day after the due date of the T. The port within process http://www.qwest.com/wholesale/downloads/2003/030513/DNLDPortWithinProcess1005-13-03.doc

Cheryl asked if there is an existing ordering process in place, would there be a need for a CR. Linda Sanchez-Steinke with Qwest said that she was not sure if a CR would be required for adherence of the process and would take the question back.

Ervin said that he would still want to have adherence to the process through Service Management. Jim Recker with Qwest asked if we find the process is correct would that satisfy the request. Ervin said no it would not satisfy the request. The process should say that there should not be a disconnect of the F location.

Confirm Areas & Products Impacted Primarily UNE-P and POTS Residence and Business. Other products include Resale, Unbundled Loops and any products T&F orders are issued for when there is a move and there is a jeopardy situation.

Confirm Right Personnel Involved Correct Qwest personnel were involved in the clarification meeting.

Identify/Confirm CLEC’s Expectation Expected Deliverable: That no customer would be taken out of service on any move order.

Identify any Dependent Systems Change Requests None identified.

Establish Action Plan This CR will be discussed at the February 18, 2004 CMP Meeting

Tue 2/3/04 11:46 AM From: Pardee, Carla D, NKLAM [cdickinson@att.com] To: Sanchez Steinke, Linda cc: Rea, Ervin E, NKLAM, Adkisson, Ann B, NKLAM, Perry, Joyce M, NKLAM, Peterson, Cheryl J, NKLAM, Peterson, Lydell Subject: Amended PC 120803-1 Linda - per the Audix I left you a few minutes ago, please find the amended language to PC 120803-1. AT&T would like to set up another meeting to discuss this, at your earliest convenience - if possible this Friday, or early next week. I know we discussed submitting a new CR, but AT&T prefers to amend the language so that we don't lose any additional time resolving and implementing this CR. Please feel free to call me at 303-647-2234 if we need to discuss further. As usual, thanks for your assistance and help with this change request!

CLEC Change Request Clarification Meeting

8:30 a.m. (MDT) / Wednesday January 28, 2004

1-877-572-8687 3393947# PC120803-1 Associated Move Orders

Name/Company: Ann Adkisson, AT&T Carla Pardee, AT&T Irvin Rea, AT&T Sheryl Peterson, AT&T David Belanger, AT&T Joyce Perry, AT&T Jim Recker, Qwest Mike Lanoue, Qwest Jerry Jenson, Qwest Jeanette Barns, Qwest Qiana Davis, Qwest Kit Thomte, Qwest Pat Torkelson, Qwest Brenda DeFilippo, Qwest Linda Sanchez-Steinke, Qwest

Introduction of Attendees Qwest welcomed all attendees to the meeting.

Review Requested (Description of) Change Linda Sanchez-Steinke with Qwest said that we are holding a second clarification call to discuss this CR and the CR may be amended as a result of this clarification meeting. Linda read the description of change; When a CLEC submits a move order (M) Qwest creates two orders, a to (T) and from (F) order. The problem resides in the fact that these orders are not associated as related orders. It is an industry standard that related orders be associated in the RORD field in an effort to ensure that service is not interrupted. When Qwest works the T order and the technician determines that the order cannot be completed as expected (either jeopardized for some reason or there is no access to the new site) there is not electronic/mechanical means of associating the T order to the F order. Since these orders are not associated as RORD the F order is completed and the customer is taken out of service resulting in a disconnect in error.

Expected Deliverable: Processes be changed to associate all T&F orders to each other. That systems be modified to ensure that if a related T order is jeopardized that the F order is automatically placed in a jep status and the work to disconnect the order is stopped. Expected result will reduce, if not eliminate, disconnects in error because of a jeopardized T order. In the month of November AT&T had 10 disconnects in error because of jeopardized T orders. In the event the F order is completed before the T order on the due date and the T order is jepped, Qwest should immediately re-instate the service in an effort to prevent an out of service condition.

David Belanger with AT&T said the description of change sounds like what the UNE-P group is looking for and if Qwest relates the T&F orders the issue will be resolved. Irvin Rea with AT&T said that the problem is the two orders are not related beyond creation of the orders. Joyce Perry with AT&T said the problem is that Qwest works the F order around mid-might before the T order is worked. AT&T wants the T order worked first, then if the T is jeoped the F be jeoped at the same time. Irvin clarified that AT&T doesn’t want the F order worked until the T order is completed.

Brenda DeFilippo with Qwest asked if the T & F orders have different phone numbers. AT&T said that in some cases there would be different phone numbers. David Belanger said the T order must complete when worked before the F order and then the F order should have 24 hours to complete.

Sheryl Peterson with AT&T asked her group if they really understand the process.

Mike Lanoue with Qwest gave examples of different types of orders 1) if in same central office, same telephone number same wire center 2) in different central office, different telephone number Irvin said if the CLEC issues a move order, RORD has to be filled out by Qwest

Qiana Davis with Qwest asked if the only type of orders that we would be concerned with were move orders and the activity of T. Irvin answered yes. Qiana asked if the orders are residence or business accounts and if the business is still located at the from address. Irvin said both Business and Residence. David Belanger said that the business is not always still located at the old address and sometimes someone goes back to the old address to answer phones. Qiana asked if the T order is jeoped would remote call forwarding help the situation. Irvin answered that partial remote call forwarding and David added that the disconnect recording is played.

Sheryl Peterson with AT&T asked if the normal Qwest process was to batch down stream the orders worked at night. Sheryl clarified her question and said not batch as CLEC sending volumes, but talking about on due date working in the appropriate central offices. Jim Recker said that if frame due time is not requested, the F will be worked shortly after midnight on the due date.

Brenda DeFilippo with Qwest said if T&F and the same TN, those are worked together. If T&F with different TN then the F comes through as disconnect. Irvin said that when issuing a move order with action of T, then create 2 orders, the F order should have a disconnect date of the day after the T is due. Brenda asked if same TN at different location. Jeanette Barns asked if the customer has vacated the location.

AT&T had further discussion on whether or not all the products with scenarios were captured in the CMP CR submitted; same TN, different TN, customer has already moved from location and intercept message.

As a result of this clarification meeting, AT&T will meet internally and determine what exact change they are requesting; and identify products and scenarios for this change request. AT&T will either submit revisions and scenarios to this change request or submit a new change request.

Confirm Areas & Products Impacted Currently CR reads: UNE-P, All POTS, Resale, Unbundled Loops and any products T&F orders are issued for when there is a move and there is a jeopardy situation.

Confirm Right Personnel Involved Correct Qwest personnel were involved in the clarification meeting.

Identify/Confirm CLEC’s Expectation

Identify any Dependent Systems Change Requests None identified.

Establish Action Plan (Resolution Time Frame) AT&T will meet internally meet determine what revisions are needed to the current CR or submit a new CR.

01/21/04 January CMP Meeting Ervin Rea with AT&T presented this CR and said when a CLEC submits a move order, Qwest creates two orders, an install and a disconnect. These two orders should be associated so that if something goes wrong with the install then the disconnect does not get worked. Ervin asked if the F order is worked first thing in the morning. Qiana Davis with Qwest said yes, Qwest works the disconnect order first. Ervin said that if the T is jeoped then AT&T wants to put the customer back in service. Qiana said that the F is worked to release the facilities. Ervin asked why the TN can’t be working in both locations. Qiana said that Qwest does offer Dual Service.

Bonnie Johnson with Eschelon said that she sent an e-mail concerning when a dispatch is required on T&F orders, a technician working on the T order that is jeoped and the F is worked in the switch. Bonnie’s concern is connected to this CR and her service manager had called about the question. Linda Sanchez-Steinke with Qwest said she did not understand that the question was related to the CR. Bonnie also said that Dual Service requires two different due dates (Begin comment from Bonnie Johnson – Eschelon) and that is not what we are asking for. Bonnie said that for example, if the ”F” side of the T&F is flow through the customers service would be disconnected at the old location after midnight on the due date because of the way Qwest service orders flow through the system (D’s and F’s or disconnects go first) and Qwest agreed. Then if the “T” side required a dispatch and the tech could not instal until 5PM on the due date, the customer could be out of service for serveral hours. (end comment). Jim Recker with Qwest asked if AT&T requests frame due time on their orders. Ervin said that the orders may not be designed services. Liz Balvin with MCI added that DFDT is desired, and is not guaranteed that disconnect will be completed at the desired time. Qiana asked AT&T to identify the products. Ervin said that the products are Resale, UNE-P, Unbundled Loops.

Qwest will arrange an additional clarification meeting for additional questions and the CR may need to be modified based on the clarification meeting output. Mike Zulevic with Covad said that when he worked on UNE-P orders if they resided in the same central office the same person did the work. If there was an F in another central office, the F was worked at midnight on the due date. Bonnie said there are two pieces to the CR; What should be done when the T order goes into jeopardy status and what needs to be done to relate the two orders. This CR will move to Presented status.

Wed 12/24/03 9:01 AM To: Sanchez Steinke, Linda From: Pardee, Carla D, NKLAM [cdickinson@att.com] cc: Rea, Ervin E, NKLAM Subject: RE: PC120803-1 Move Orders Associated Sorry for the delay in getting back to you Linda - been getting kicked off of my computer. I believe we agreed to change it to "Associated Move Orders." Thanks for taking care of this. Happy Holidays

From: Sanchez Steinke, Linda Sent: Tuesday, December 23, 2003 2:15 PM To: Pardee, Carla D, NKLAM Subject: PC120803-1 Move Orders Associated

Carla -

During the CMP meeting did AT&T agree to change the name of this CR to "Associated Move Orders" or something different than currently titled?

Would you let me know the title and I will change in the database.

Thank you

Linda Sanchez-Steinke CRPM Qwest 303-382-5768

Tue 12/16/03 9:24 AM From; Johnson, Bonnie J. [bjjohnson@eschelon.com] To: Sanchez Steinke, Linda cc: Subject; Question for AT&T CR

Linda, Here is my question: As it relates to a T&F order, excluding a jeopardy on the "T" order, does Qwest always keep the "F" side of the order (customers service at the old location) working until the "T" side is installed. I would like the answer for tech dispatch and flow through orders that do not require a dispatch.

It was always my understanding that the Qwest tech had the "F" order worked (switch) after he installed the new line at the prem Can you confirm and tell me how it works when there is no tech?

I am asking the question because I hear the CLECs continue to talk about their customers being impacted and out of service with moves even if a jeopardy condition does not exist. Perhaps we could address both issues if there is one.

Thanks!

Bonnie J. Johnson Director Carrier Relations Eschelon Telecom, Inc. Phone 612 436-6218 Fax 612 436-6318 Cell 612 743-6724 bjjohnson@eschelon.com

12/17/03 December CMP Meeting Ervin Rea with AT&T discussed this CR and said when a CLEC submits a move order, Qwest creates a T&F order. The T order is to install at the new location and the F order is to disconnect at the old location. If something happens to the T order, the F order completes. When the F order completes, then the CLEC has to scramble to get the service back up at one of the locations. AT&T would like the T & F orders linked so that if anything happens to the T order then the F order is jep’d at the same time. Carla thinks there are system implications and wants this addressed as soon as possible to identify. Connie Winston will work with the business to see how systems are effected. CLEC Change Request Clarification Meeting

8:30 a.m. (MDT) / Monday December 15, 2003

1-877-572-8687 3393947# PC120803-1 Move Orders Associated

Name/Company: Ann Adkisson, AT&T Patty Garnier, AT&T Carla Pardee, AT&T Colleen Forbes, AT&T Kim Isaccs, Eschelon Bonnie Johnson, Eschelon P.J. Koller, Priority One Telecommunications Shon Higer, Qwest Linda Sanchez-Steinke, Qwest

Introduction of Attendees Qwest welcomed all attendees to the meeting.

Review Requested (Description of) Change Linda Sanchez-Steinke with Qwest read the description of change from the submitted change request; When a CLEC submits a move order (M) Qwest creates two orders, a to (T) and from (F) order. The problem resides in the fact that these orders are not associated as related orders. It is an industry standard that related orders be associated in the RORD field in an effort to ensure that service is not interrupted. When Qwest works the T order and the technician determines that the order cannot be completed as expected (either jeopardized for some reason or there is no access to the new site) there is not electronic/mechanical means of associating the T order to the F order. Since these orders are not associated as RORD the F order is completed and the customer is taken out of service resulting in a disconnect in error.

Carla Pardee with AT&T & P.J. Koller with Priority One Telecommunications, discussed the products impacted would include; UNE-P, All POTS, Resale, Unbundled Loops and, any products where T&F orders are issued when there is a move and there is a jeopardy situation.

Bonnie Johnson with Eschelon had a question regarding jeopardy conditions, related to dispatch of technician on T & F orders. Bonnie will e-mail the question to Linda Sanchez-Steinke.

Confirm Areas & Products Impacted UNE-P, All POTS, Resale, Unbundled Loops and any products T&F orders are issued for when there is a move and there is a jeopardy situation.

Confirm Right Personnel Involved Correct Qwest personnel were involved in the clarification meeting.

Identify/Confirm CLEC’s Expectation Linda Sanchez-Steinke read the Expected Deliverable; Processes be changed to associate all T&F orders to each other. That systems be modified to ensure that if a related T order is jeopardized that the F order is automatically placed in a jep status and the work to disconnect the order is stopped. Expected result will reduce, if not eliminate, disconnects in error because of a jeopardized T order. In the month of November, AT&T had 10 disconnects in error because of jeopardized T orders. In the event the F order is completed before the T order on the due date and the T order is jepped, Qwest should immediately re-instate the service in an effort to prevent an out of service condition.

Identify any Dependent Systems Change Requests Carla Pardee said there may be a systems change request and she would check on any systems change requests issued.

Establish Action Plan (Resolution Time Frame) AT&T will walk on this CR at the December CMP Meeting. Qwest will provide a response in February.

CenturyLink Response

DRAFT RESPONSE For Review by the CLEC Community and Discussion at the March 2004 CMP Meeting

Ann Adkisson AT&T

SUBJECT: Qwest’s Change Request Response - PC120803-1 Associated Move Orders

Description of request (partial): (Revised Description of Change 02-03-04) When a CLEC submits a move order (M) Qwest creates two orders, a (T) and from (F) order. The problem resides in the fact that these orders are associated with each other but no action is taken when the T order is placed in jeopardy and the F order is not stopped. Clarification calls with Qwest has indicated that the F order is "always" worked prior to the T order. This process is a guarantee that the customer will be taken out of service prior to the T order being completed regardless of jeopardy, and the jeopardy will cause the customer to be out of service for a longer period of time. When Qwest works the T order and the technician determines that the order cannot be completed as expected (either jeopardized for some reason or there is no access to the new site) there is no electronic/mechanical means of associating the T order to the F order.

Response: Qwest and CLECs acknowledge the long-standing process for outside moves is a two order process for all non-designed services (e.g., Resale and UNEP POTS) and some designed services (e.g., Unbundled Loops). For non-designed services, the association of the two orders is inherent within the process in that there is always a T order associated with an F order. Designed services utilize "critically related order" (e.g., CRO) entries to relate two orders, (e.g., N and D order types). These order and process designs are used for both Qwest Retail and Wholesale accounts and are an integral part of both Qwest systems and processes. To change these would require a complete redesign of multiple systems, internal processes/documentation and training at an extraneous cost to Qwest without real benefit. Instead, Qwest has reviewed and analyzed the existing process for outside moves and has summarized the processes and findings as follows.

T & F orders in the same central office with no change to the telephone numbers are automatically sequenced and the provisioning is coordinated in the Qwest systems for both dispatched and non dispatched orders. If the T & F are located in different wire centers with same day due date, sequencing does not occur and the F order is worked on due date after 12:01 A. M.

There are two basic reasons for "jeopardizing" the T & F orders; Qwest reasons or Customer reasons. When an order is jeopardized for Qwest reasons (e.g., CF - Qwest Facilities are not available), the T order is delayed until Qwest facilities become available. At the point Qwest determines the T order is going to be delayed, the customer of record is contacted to determine if the F order should continue through the process to disconnect the existing service. Qwest makes every attempt to contact the customer of record to determine the disposition of the "F" order. If the T portion of the order is CF'd (held for no facilities), and the customer of record is not contacted the F order will be put on hold until the customer of record is contacted.

The Designed service process generates various order types within Qwest and is dependent upon the product type. If a designed service order is jeopardized, Qwest will contact the customer to determine if the customer wants to continue forward with disconnect activity. The orders are critically related and are worked together.

Additionally, in response to Cheryl Peterson’s finding within the PortWithin process document (http://www.qwest.com/wholesale/downloads/2003/030513/DNLDPortWithinProcess1005-13-03.doc), which states "On a full conversion, Qwest will issue the disconnect of the trunks and facility at the old location, due one business day after the port order DD". This process acts as a product process guide specifically for the DID product.

Findings: In reviewing/analyzing the processes and associated examples, Qwest determined: - Qwest technicians, on rare occasions, were not adhering to the process of contacting the customer of record a jeopardy situation. - the "can be reached" information provided by the CLEC does not provide the technician with a "live person" with whom the technician can work the issue of the pending disconnect.

Conclusion: Qwest accepts this CMP CR and has identified the following activities to enable closure: - We are in the process of enhancing the CLEC documentation (PCAT) for T&F orders to reinforce the importance of supplying a can be reached number which allows Qwest to contact the customer of record. - We have issued a Communicator to selected Network groups to reinforce the process of contacting the customer in jeopardy situations to determine the disposition of the F orders (disconnect). - Qwest currently offers specific optional services to the CLECs that may remedy some of the unique requirements of some move activities, e.g., dual service, overlapping service, etc. Qwest’s PCAT(s) will be updated by 4/19/04 to provide CLECs with more detailed information about these options. - Qwest will continue to review its current processes and seek opportunities for improvement.

Sincerely,

Qiana Davis - Sr. Process Analyst, Wholesale Service and Delivery Jim Recker - Staff Advocate, Qwest

February 6, 2004

DRAFT RESPONSE For Review by CLEC Community and Discussion at the February 2004 CMP Meeting

Ann Adkisson AT&T

SUBJECT: Qwest’s Change Request Response - PC120803-1 Associated Move Orders

AT&T is requesting process and system changes related to T and F orders. "The problem resides in the fact that these orders are associated with each other but no action is taken when the T order is placed in jeopardy and the F order is not stopped".

On January 28, 2003, a second clarification meeting was held to review the description of the requested change. As a result of this meeting, AT&T decided to meet internally and amend the initial CMP CR to now include the exact change requested along with detailed scenarios.

On February 3, 2004, Qwest received the amended version of CMP CR PC-120803-1 and are currently evaluating the change request. Therefore, we require additional time to investigate and will provide a response at the March CMP meeting.

Sincerely,

Qiana M. Davis FTS Process Specialist