Wholesale: Products & Services

Open Product/Process CR PC120301-2 Detail

Description Of Change

Project Meetings

Kathleen Stichter, Eschelon Renee Lernes, Eschelon Karen Kraas, Qwest Laurel Burke, Qwest Barry Orrel, Qwest Peter Wirth, Qwest

1.0 Introduction of Attendees Attendees introduced.

2.0 Review Requested (Description of) Change {review long description from change request, confirm with all parties there is agreement on the change requested} Eschelon presented the CR. Eschelon requested that Qwest provide final Alternate Point of Termination (APOT) 15 day prior to the collocation Ready for Service (RFS) date (additional detail in CR). This was requested in order to allow the CLEC to conduct provisioning on advance of the RFS date & provide customer service on the RFS date.

3.0 Confirm Areas & Products Impacted {read from change request, modify if needed} “Collocation” confirmed as appropriate. “Physical” & “ICDF Collocation” boxes under “Collocation” identified during conference call.

4.0 Confirm Right Personnel Involved {ensure the Qwest SME can fully answer the CLEC request. Confirm whether anyone else within Qwest has been involved with this issue, or whether we need to bring anyone else in} N/A Qwest & Eschelon confirmed appropriate personnel were in attendance.

5.0 Identify/Confirm CLEC’s Expectation {Identify specific deliverables from CLEC – what does Qwest have to do in order to close this CR? (in measureable terms ie provide a documented process, change a process to include training etc)} Qwest to evaluate CR. During the January 2002 Monthly P&P CMP Meeting, a CLEC community clarification session will be conducted with Qwest providing potential options for addressing the CR.

6.0 Identify any Dependent Systems Change Requests {Note any connected CRs and the potential impacts} N/A PC120301-3.

CenturyLink Response

Kathy Stichter ILEC Relations Manager Eschelon Telecom Inc

SUBJECT: Qwest Change Request Response - CR PC 120301-02 Develop, distribute and train and adhered to process to provide CLECs with final APOT information at least 15 days before RFS

This letter responds to your CLEC Change Request Form, number PC120301-2 dated November 30, 2001 - Develop, distribute and train an adhered to process to provide CLECs with final APOT information at least 15 days before RFS. Eschelon requested this change so that "CLECs can place orders in a timeframe that enables them to actually utilize their collocation space on the RFS date." The change request provided one example of final APOT information being made available by Qwest days after the payment.

Qwest distributes the preliminary Alternate Point of Termination (APOT) fifteen (15) days prior to the Ready for Service (RFS) date. Final APOT is provided to the CLEC customer on the RFS date, provided the final 50% payment is received in full. The CLEC may then use the preliminary APOT to place service orders. The ordering process does not differ for a preliminary or a final APOT.

[Note: The order may not be turned up prior to the collocation RFS date, and receipt of final payment for the collocation must be received. When the orders are placed within the provisioning timeframe for the service, such service may be utilized and available to the CLEC on the date of the collocation RFS.]

During on-site completion of actual install work there may be changes to the engineering design work package or actual cables and blocks. Therefore, Qwest needs to continue to provide preliminary APOT 15 days prior to RFS with final APOT delivered on RFS and receipt of full payment.

Eschelon’s example dealt with an Interconnection Distribution Frame (ICDF) collocation. They noted their final APOT was provided several weeks following the final payment. During the walk-through with the State Interconnect Manager, discrepancies were noted that required engineering changes. Those changes were implemented and a revised final APOT provided to the customer at that time. However, the final payment was received prior to this implementation. Since work on the discrepancies was progressing, the final APOT was held until that work completed.

Sample data supports the decision not provide a final APOT 15 days prior to RFS. Forty (40) jobs were completed in 2001 for Eschelon. Seven and a half percent (7.5%) of APOT data were changed between the time of issuance of the preliminary APOT and tender of the final APOT. Also, 55% of the 40 jobs completed significantly ahead of the RFS date such that only a final APOT was issued enabling Eschelon to order services and provide their customers with service on or before the scheduled RFS date.

Sincerely,

Robert Mohr Product Manager Qwest

Cc: William Campbell, Qwest