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Open Product/Process CR PC120301-1 Detail

Description Of Change

Project Meetings

Rick,

With the changes that were done, the reason that we opened the CMP has been fixed. We now can port Centrex designated numbers. The need for this CMP is gone. Please cancel.

Thanks for the help on this matter.

Greg Nikolaisen

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CLEC Change Request Clarification Meeting

December 6, 2001, 3:00 p.m. (MT) Conference Call 877-564-8688 PC1120301-1, Porting Centrex Designated Numbers

Attendees: Ric Martin, Qwest Joan Wells, Qwest Susie Wells, Qwest Greg Nikolaisen, HBC Telecom Barb Ferguson, HBC Telecom

Introduction of Attendees Introductions of the participants on the Conference Call were made and the purpose of the call discussed.

Review Requested (Description of) Change Greg indicated that they had no problems porting numbers from Qwest, except for numbers that are designated as Centrex. These were numbers apparently resold to McLeodUSA, or another reseller. Greg advised that the problem was encountered when they were trying to enter the order into IMA-GUI. He indicted that they had one order that they were trying to work for weeks and Joshua Nielson, Qwest, was able to get it to all of a sudden go through IMA. Greg thought the system might be looking for the main Centrex group number. Qwest questioned the HBC’s interface to the NPAC. HBC indicated that they weren’t having any problems once the order made it into NPAC. HBC advise that they were have to put in a due date the day before 18:00 hours the due date in IMA. Qwest advised that the due dates should be the same. It was explained that this shouldn’t be a problem. Qwest looked up the reference order LSR 3578825, 3 TNs, and confirmed they were a Centrex line. Qwest also confirmed the due dates were in NPAC. Qwest showed the due date in IMA as the 9th. Qwest asked HBC to provide previous examples that Qwest could research. Susie explained that there has been problems in the east with Centrex orders and that Qwest was relaxing the edit. Qwest thought this might correct the problem. HBC is to try and recreate the situation with Qwest on the line. HBC will contact Joan Wells (801) 239-4597 on Monday. It was felt that this was more of an IMA issue than a Porting process issue.

Confirm Areas & Products Impacted The product identified was the area being impacted.

Confirm Right Personnel Involved Joan Wells is the SME for LNP and Susie Wells is the SME for Centrex

Identify/Confirm CLEC’s Expectation HBC wants the porting (ordering) of TNs with Centrex designations to happen as planned. HBC would like to determine the root cause for the problem.

Identify any Dependent Systems Change Requests There is no dependent systems CR.

Establish Action Plan (Resolution Time Frame) HBC to provide examples and try to recreate the problem with Qwest on-line. Qwest to investigate the issues. Qwest advised that the path forward would be as follows: ? Since this CR was received after the 3 weeks prior to the CMP, McLeodUSA will present this CR at the December CMP Meeting. ? The CR will have the collective CLEC clarification at the January CMP Meeting. ? Qwest will begin to identify solutions that can be offered at the January CMP Meeting. ? Qwest will develop its response for the February’s CMP Meeting

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Subject: CR PC120301-1 Date: Mon, 03 Dec 2001 15:23:01 -0700 From: Richard Martin Organization: Qwest Communications International, Inc. To: "Nikolaisen, Greg"

Greg,

I understand from your voice mail that you will be out until Wednesday. I wanted to see what dates would be good for you to set-up a clarification call with Qwest's SME. Also, in reading the CR, it would be benificial if you could have some examples provided for Qwest to look into.

Please respond by e-mail or phone.

Thanks

Ric 303-896-9823

CenturyLink Response

January 10, 2002

Mr. Greg Nikolaisen, HBC Telecom

This letter is in response to Change Request, PC120301-1 – Porting of Centrex Designated Numbers from Qwest.

Description of Problem: The CLEC encountered problems specifically in the Eastern Region, when trying to enter orders into the GUI to port numbers. The problem was occurring only when the numbers that the CLEC was trying to Port were residing on a CTX.

In Qwest’s Eastern Region, there was a problem when trying to cross reference a working CTX telephone number to the main BTN of the CTX. This internal error, along with an edit in the GUI that was effective in the 8.0 release was causing the GUI to reject any CSR requests saying the number could not be found or was invalid. The problem was corrected internally on December 18th,and the edit was relaxed in the GUI. Any numbers that are a part of a CTX should cross reference appropriately to the main BTN allowing the CLEC to pull the WTNs in order to place their order to Port correctly.

Sincerely, Susie Wells Centrex Process Manager