Wholesale: Products & Services

Open Product/Process CR PC112904-1 Detail

Description Of Change

AT&T is requesting that Qwest change its process to allow a CLEC to choose the response for quoting rates and/or referring an AT&T Local customer to the appropriate phone number. The response might include a rate quote provided by AT&T for its rates or a referral to an 800# provided by AT&T Local Services.

Project Meetings

- June 15, 2005 Monthly Product Process CMP Meeting discussion: Jill Martain-Qwest stated that this was effective on June 3, 2005 and would like to move to CLEC Test. This CR is now in CLEC Test.

May 18, 2005 Monthly Product Process CMP Meeting discussion: Jill Martain-Qwest stated that the notices had been sent and that the proposed effective date is June 3, 2005. Sharon Van Meter-AT&T asked that once this is effective, if the Questionnaires needed to be updated before they could use this new process. Peggy Esquibel Reed-Qwest responded yes. This CR remains in Development status.

April 20, 2005 Product Process CMP Meeting Discussion: Peggy Esquibel Reed-Qwest stated that notices were sent on April 19th for the PCAT changes, the OS Questionnaire and the New Customer Questionnaire and that the proposed effective date is on June 3rd. Peggy then noted that this CR would remain in Development status. Liz Balvin-Covad asked if they would be able to use them on the effective date. Peggy Esquibel Reed-Qwest stated yes.

-- March 22, 2005 Adhoc Meeting Attendees: Sharon Van Meter - AT&T, Carol Kearney - AT&T, Anne Trees - Qwest, Elizabeth Hamilton - Qwest, Marty Cruze - Qwest, Lynn Stecklein - Qwest

Lynn Stecklein - Qwest stated that a request was made by AT&T in the March CMP Meeting that Qwest schedule an adhoc meeting to discuss the proposed changes to the PCAT and the Questionnaire. Sharon Van Meter - AT&T provided the history of this CR for Carol Kearney (AT&T). Anne Trees - Qwest stated that the Qwest solution is that in most cases we will be able to provide a rate quote to the Customer. Carol Kearney - AT&T asked if Qwest considered the number referral. Anne Trees - Qwest said that we did not due to some limitations associated with the number referral. Carol Kearney - AT&T asked if Qwest will be able to identify the AT&T Customer. Anne Trees - Qwest said that we will be able to identify the Customer. Carol Kearney - AT&T asked if this feature will be available for all Customers or just AT&T Anne Trees - Qwest stated that this feature will be available for any CLEC. Carol Kearney - AT&T stated that AT&T Management has placed a freeze on rate increases. She asked what rate does the Operator quote if rates are not provided. Anne Trees - Qwest said that the rate quote defaults to the Qwest rate. Carol Kearney - AT&T said that she hopes the rates are close and said that she needs to go back to her Management Team to determine what rates AT&T will provide. Anne Trees - Qwest stated that if AT&T chooses not to provide rates, we will quote Qwest rates. Anne said that is up to AT&T but that the vehicle will be there. Anne said that the Customer will provide the rate information on the DA Questionnaire. Carol Kearney - AT&T asked if there was a charge for this feature. Anne Trees - Qwest said that there is no charge. Carol Kearney - AT&T asked how long would it take for Qwest to begin quoting the rates they provide. Elizabeth Hamilton - Qwest said that the turnaround time is approximately four weeks. Sharon Van Meter - AT&T said that Qwest only chose to quote the rates and asked if it might be possible to refer the Customer back to the 800 number. Anne Trees - Qwest stated that we did not pursue due to system limitations and that one percent of Customers ask for a rate quote. Anne said that rate quotes are available in Arizona, Colorado, Washington, Oregon, New Mexico, Idaho, and Utah. Anne said that this feature is not availble in Montana, Iowa, Nebraska, Minnesota, Wyoming and South Dakota. She said that the information will be provided by OCN and State. Anne also said that if the Customer's rates change, the Questionnaire needs to be updated. Anne asked if AT&T was Facility Based. Sharon Van Meter - AT&T said that she was not sure. Elizabeth Hamilton - Qwest stated that Facility Based and UNE are both treated by OCN and with the same rates. Sharon Van Meter - AT&T asked if there will be links letting them know where to find information for this feature. Elizabeth Hamilton - Qwest said yes. Sharon Van Meter - AT&T asked if Qwest could include which PCAT and where in the PCAT this information can be found. Anne Trees - Qwest said that the update will be in the Operator Services PCAT under Optional Features. Marty Cruze - Qwest asked if/when there are OSPS conversions does the PCAT need to be updated. Anne Trees - Qwest said yes and that we will be working towards getting the other States functional. Carol Kearney - AT&T asked when this feature will be functional. Anne Trees - Qwest said that we are currently working on getting the PCAT and Questionairre updated and should be functional by the end of April. Sharon Van Meter - AT&T asked what Level of Notification will be sent. Anne Trees - Qwest said that a Level 3 Notification will be sent. Sharon Van Meter - AT&T explained the comment cycle to Carol Kearney (AT&T). Carol Kearney - AT&T asked if this applies to DA rates and what does Qwest quote today. Anne Trees - Qwest said that the Questionnaire includes DA and that they can change the DA rate. Anne said that Qwest quotes the Qwest DA rate today. There were no other questions.

March 16, 2005 Product Process CMP Meeting Discussion: Peggy Esquibel Reed-Qwest stated that Qwest was still working on the PCAT updates and the updates to the OS Questionnaire and that the CR remains in Development status. Sharon Van Meter-AT&T requested that another call be scheduled once the process has been determined and prior to the PCAT updates going into effect. Peggy Esquibel Reed-Qwest agreed to schedule the call with AT&T. This CR remains in Development Status.

- February 16, 2005 Product Process CMP Meeting Discussion: Peggy Esquibel Reed-Qwest stated that we can provide the functionality in the Central and Western regions and will move forward in the updating of the PCAT and the OS/DA questionnaire, with the appropriate notices. Peggy stated that in the Eastern region, this is technically not possible due to the equipment in that region. This CR moves to Development status.

-- January 19, 2005 Discussed in the January Product Process Monthly CMP Meeting Peggy Esquibel-Reed/Qwest stated that the Clarification Meeting was held in December and that internal meetings are continuing in order to discuss this request. Peggy stated that Qwest would like to move this CR to Evaluation Status and that a status would be provided in the February CMP Meeting. Sharon Van Meter/AT&T asked if there was any status at all. Susie Bliss/Qwest stated that this request is looking expensive and noted that we are continuing to look at options. Susie stated that new technology would be needed for this request as it is very complex. Bonnie Johnson/Eschelon stated that she sees an economically not feasible denial coming. Jill Martain/Qwest stated that this CR moves to Evaluation Status.

-- December 15, 2004 Product/Process CMP Meeting Discussion: Sharon Van Meter-AT&T presented the CR and stated that the Clarification call had been held. Sharon stated that if the calling party asks for the rate to interrupt a line or to do a busy line verify, that Qwest may quote the rate or refer the caller to their local company. Sharon stated that Qwest has stated that the cost for a local collect call or for alternately billed calls cannot be provided. Jill Martain-Qwest asked if there were any questions or comments. Liz Balvin-Covad stated that she thought it was Qwest’s policy to refer the end user because Qwest can identify if is a CLEC customer. Sharon Van Meter-AT&T stated that if the CLEC is Facility Based, Qwest can identify if the caller is a non-Qwest customer. Sharon stated that they do not want Qwest rates quoted and that this process cannot be across the board, it needs to be each CLECs option. Susie Bliss-Qwest asked if this information was discussed at the Clarification call. Sharon Van Meter-AT&T stated yes.

December 9, 2004 Clarification Meeting Minutes Attendees: Sharon Van Meter-AT&T, Peggy Esquibel Reed-Qwest, Anne Trees-Qwest, Carolyn Vance-Qwest

Review Requested CR Description: Peggy Esquibel-Reed-Qwest reviewed the CR Title, Number, and Description. Peggy Esquibel-Reed-Qwest confirmed the Product impacted is Operator Services. Sharon Van Meter-AT&T stated that she issued the CR as a result of her Service Managers recommendation. Sharon asked what Qwest does when AT&T Local dials 0 and requests a rate quote for a local collect call, calling card call, busy line verify, interrupt a line, or if the operator completes the call. Anne Trees-Qwest stated that if an AT&T end user dials 0 and asks for the cost for the person that the call is being billed to, that person may not be an AT&T end user customer. Sharon Van Meter-AT&T stated that was correct. Anne Trees-Qwest stated that the originator is billed if the call is not alternately billed and Qwest normally quotes Qwest rates. Sharon Van Meter-AT&T stated that AT&T wants the operator to refer the person requesting the rate quote to their local company and to give the requestor the local provider telephone number; or for the operator to quote the local provider's rate. Sharon stated that the option needs to be the CLECs choice as some CLECs do want Qwest rates quoted. Anne Trees-Qwest asked if AT&T was re-rating the calls and noted that Qwest currently only quotes Qwest rates because Qwest only knows Qwest rates. Sharon Van Meter-AT&T stated that if the Qwest rate is $1.00 and AT&Ts rate is $1.50, the operator needs to say that the AT&T rate is $1.50. Anne Trees-Qwest asked to confirm that AT&T would then bill their end user at Qwest's rate. Sharon Van Meter-AT&T responded yes. Sharon stated that if AT&T wants Qwest to quote a rate, AT&T would bill whatever that quoted rate is. Anne Trees-Qwest asked to confirm that this request is for busy line verify or busy line interrupt and is not for alternately billed clls. Sharon Van Meter-AT&T stated that was correct. Sharon noted that if the request is for a rate quote to interrupt a line, Qwest should quote the AT&T rate and AT&T would bill the customer the amount of the quoted rate. Sharon stated that another solution would be that the Qwest operator could refer the caller to their local provider, or could refer the caller to the local provider's telephone number. Sharon stated that AT&T does not want Qwest rates quoted to the CLECs customer. Anne Trees-Qwest stated that Qwest does not maintain other companies rates and stated that this request is not for alternately billed calls. Anne again stated that this request would cover busy line verify or busy line interrupt, operator assisted calls. Anne stated that if the request is for the cost of a collect call, Qwest quotes Qwest rates. Sharon Van Meter-AT&T stated that that would be an alternaltely billed call and Qwest rates would be quoted. Sharon stated that all are in agreement. Sharon stated that she understands that the request is not for alternatley billed calls. Sharon Van Meter-AT&T asked if the Qwest operator can tell if the caller is an AT&T customer. Anne Trees-Qwest stated that the term AT&T customer is perplexing and stated that it could mean AT&T local customer, QPP, Facility Based with AT&T having their own switch. Anne stated that she needs to research to see if the operator can identify if the call is from an AT&T switch, if a reseller, or if UNE-P. Carolyn Vance-Qwest stated that if the call comes in from an ILEC or an IXC, we would know that the NPA NXX is not Qwest's. Carolyn stated that identification would also need to go down to the 10-digits and she does not know that an operator station can determine if the call is a CLEC call or can identify which CLEC. Anne Trees-Qwest stated that the request is dependant on if the NPA NXX owner can be identified. Anne stated that Qwest would do some research. Sharon Van Meter-AT&T asked if this request might be possible if Qwest can identify that the NPA NXX is not a Qwest customer. Anne Trees-Qwest stated that Qwest would discuss internally. There were no additional questions or comments. Peggy Esquibel-Reed-Qwest stated that Qwest would provide a status at the January CMP Meeting. The call was adjourned.

- December 6, 2004 Email Sent to AT&T: Sharon, I hope you had a great vacation. I have scheduled the Clarification Call for PC112904-1 Rate Quotes and Number Referrals from Qwest Operator Services. Call details are as follows: DATE: Tuesday, December 14, 2004 TIME: 9:00 am MT CALL IN: 1-877-564-8688, conference id of 8571927 Peggy Esquibel-Reed Qwest CMP CRPM

CenturyLink Response

For Review by the CLEC Community and Discussion at the January 19, 2005 CMP Meeting

January 10, 2005

AT&T Sharon Van Meter

SUBJECT: CR # PC112904-1 Rate Quotes and Number Referrals from Qwest Operator Services

This letter is in response to AT&T’s Change Request (CR) PC112904-1 Rate Quotes and Number Referrals from Qwest Operator Services. This CR requests that Qwest change its process to allow CLECs to choose the response that Qwest Operators state when quoting charges to any other local service company customer. AT&T requests that this process be an option that each CLEC may choose or not choose to utilize.

Qwest would like to leave this CR in evaluation status as it needs to continue to look at the existing process. Qwest will provide an updated response at the February CMP meeting. Qwest will move this CR to Evaluation status.

Sincerely,

Anne Trees, Sr. Process Analyst Qwest Communications