Wholesale: Products & Services

Open Product/Process CR PC112603-1X Detail

Description Of Change

Project Meetings

11/17/04 November meeting minutes Cindy Macy – Qwest advised the PCAT was effective November 6. This CR will move to CLEC Test Status.

10/20/04 October meeting minutes Cindy Macy – Qwest advised the notification went out September 22 and the effective date is November 6. This CR will remain in Development Status.

9/15/04 CMP Meeting Minutes: Cindy Macy – Qwest provided status and advised that the documentation should be available next week for review and comment. This CR will remain in Development Status.

8/20/04 Ad hoc Meeting

Anne Trees - Qwest Elizabeth Hamilton - Qwest Donna Osborn Miller - ATT Cindy Macy - Qwest

Cindy introduced the team and advised the purpose of this call is to review the draft process and address Donna's question regarding mechanizing the solution. Anne and Elizabeth reviewed the process. Donna advised that she has talked with representatives who perform this function and they are okay with implementing the process as described in the Clarification Call notes and then if needed, later, issue another CR to request mechanization of the process. Donna explained they thought it would be cumbersome to fill out forms for multiple special needs customers. Donne asked if they had a large number of customers to set up, could it be done via a spreadsheet so they do not have to fill out 2000 forms. Elizabeth advised Donna that if this occurs we can discuss the best way to accomplish the large update. Elizabeth was open to a spreadsheet type of update. Potentially the accounts could be broken down between the Regions (Central, Western and Eastern) and that may help. If this is needed you should contact and work with your Service Manager first. Donna asked how soon do the updates occur. Anne and Elizabeth advised generally within a 48 hour time frame and this includes the receipt and turn around. Donna thanked the team for having the call and advised she is okay with the process.

8/16/04 CMP Meeting Mintues: Cindy Macy – Qwest advised that an ad hoc meeting is scheduled for Friday August 20 to review the process. Donna Osborne-Miller ATT asked for a systems person to be at the meeting as they would like to have the form mechanized. It is a labor intensive process to fill out the form and send it in manually. Cindy advised Qwest will try to invite a systems person, and will discuss this at the ad hoc meeting. This CR will remain in Development Status.

7/21/2004 CMP Meeting Minutes: Jill Martain – Qwest advised that this CR was crossed over from systems to product process this month. Anne Trees – Qwest advised that effective with the August CRIS release the DUF records will be rated. This is step 1 of the process. The screen codes will be updated at the operator station. The operator will know that the customer is a special needs customer. Qwest will handle and rate the call appropriately and pass the information to the DUF file. The PCAT and Operator Services Questionnaire will be updated. The target date for implementation is in September. Donna Osborne-Miller verified that the CLEC will have to identify the customer as special needs. Anne advised that the Directory Assistance Questionnaire is filled out by the CLEC and that is where the CLEC identifies which customers need this service. These questionnaires are forwarded to the operator services group, which enter the codes into their system, and that drives the correct handling of the call. Liz Balvin – MCI asked how long does Qwest anticipate for this process to take? Anne advised she would check on this and advise Cindy Macy. Cindy advised she will include this information in the notes. Anne provided the following update: The CLECs will only be filling out an attachment to the OS/DA Questionnaire to implement the Special Needs screening codes. They will fax the completed attachment directly to the OIS group. This is the same process they do today for other screen code updates. So the special needs screening code updates will follow the existing process. Once the complete and accurate attachment is received by the OIS group they will implement within a two business day timeframe. They will not need to complete the OS/DA questionnaire to add, change or delete screen codes including the Special Needs screen codes. This CR will move to Development status.

5/20/04 Systems CMP Meeting

Peggy Esquibel-Reed/Qwest stated that the LOE for this CR is 2350 to 2600 hours. This action item will be closed.

12/17/03 CMP Systems Meeting

Donna Osborne-Miller/AT&T stated that the clarification call was held and presented the CR. Donna said that AT&T would like the operator to stay on the line until the call is completed. Judy Schultz/Qwest said that we may have to split this CR into a System and Product/Process CR. Judy stated that the request to have the operator stay on line until the call is completed would most likely be a process change. Connie Winston stated that the interface needs to change from ‘other’ to IMA Common. Liz Balvin/MCI asked if ‘other’ interface is really the operator platform. Connie Winston/Qwest said that if we set this up it would be IMA. Donna Osborne-Miller/AT&T also want the DDD call rated. Connie Winston/Qwest stated the rate is based on the code given to us. Liz Balvin/MCI said that the rate would be populated on the order via IMA.

12/8/03 Clarification Meeting

Attendees: Donna Osborne-Miller - AT&T, Jo Ann Symenec - AT&T, Al Paris - AT&T, David Fane - AT&T, Kim Isaacs - Eschelon, Ann Trees - Qwest, John Gallegos - Qwest, Shonna Pasionek - Qwest, Connee Moffat

Review Description of Change AT&T is requesting that Qwest identify and rate AT&Ts Special Needs Customers for OS/DA assisted calls.

Discussion Donna Osborne-Miller - AT&T stated that they would like the Operator to stay on the line until the call is completed. Anne Trees - Qwest asked what kind of request is this associated with - IXC, Facility Based, UNE-P. Donna Osborne-Miller - AT&T said that it is UNE-P. John Gallegos/Qwest stated that Qwest understood this request and had no other questions.

Identify/Confirm CLECs Expectation AT&T would like to invoke the use of the DI and SOE LSOG fields in order to provide OS/DA service to AT&T Special Needs Customers.

Establish Action Plan AT&T will present this CR in the December CMP Systems Meeting.

CenturyLink Response

April 22, 2004

RE: SCR112603-01 Qwest to identify and rate AT&T's Special Needs Customers for OS/DA assisted calls

Qwest has reviewed the information submitted as part of Change Request (SCR112603-01). Based upon the scope of this CR as agreed to in the Clarification Meeting (held December 8, 2003) Qwest is able to provide an estimated Level of Effort (LOE) of 2325 to 2600 hours for this IMA Change Request with no SATE impacts.

At the next Monthly Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Any clarifications and/or modifications identified at that time will be incorporated into Qwest's further evaluation of this Change Request.

This Change Request is an eligible candidate for the IMA 17.0 prioritization vote.

Sincerely, Qwest

DRAFT RESPONSE December 11, 2003 RE: SCR112603-01

Qwest has reviewed the information submitted as part of AT&T's Change Request SCR112603-01. Based upon research that has been conducted following the Clarification meetings (held November 18 and December 8, 2003) Qwest is still examining the issue. Qwest will continue to research the problem and provide an updated response at the March Systems CMP Meeting.

At the December Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Qwest is interested in the experiences of the CMP community as relates to this issue. Qwest will incorporate any feedback received into further evaluation of this Change Request.

Sincerely, Qwest