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Open Product/Process CR PC111903-1 Detail

Description Of Change

Expected Deliverable:

By January 2004, AT&T expects the following deliverable: A website listing all Event Notifiers sent by Qwest for the past 90 days. The website will provide, at a minimum: 1) event number; 2) complete description of event; 3) date submitted; 4) system type with Version number; 5) status; 6) severity level; and 7) region effected.

Project Meetings

9/15/04 CMP Meeting Mintues: Randy Owen – Qwest advised that we are still on track for deployment September 30, 2004. This CR will remain in Development Status.

8/16/04 CMP Meeting Mintues: Randy Owen – Qwest advised that last month the CLEC Community identified some issues and changes associated to this CR. Randy advised that Qwest will be able to make changes to the following fields: Status Column, Combine GUI/EDI when both are affected, Work Around Section, Notices affecting the release, and Patch date. Qwest is targeting implementation near September 30. Cindy Macy – Qwest asked the CLEC Community if it is okay to implement these with a Level 1 Notification. The CLEC Community agreed that was okay. This CR will remain in CLEC Test Status.

July 21, 2004 CMP Meeting Notes Randy Owen – Qwest advised that this was deployed on July 2. Qwest has not received any comments as of yet. Donna Osborne-Miller ATT advised that she does have feedback from Phyllis Burt. When you export the report the status field is not available. The field needs to identify ‘common’ if the event impacts both EDI and GUI. Liz Balvin – MCI said she also identified this same issue. In addition, MCI would like the ‘Work Around Solution’ identified on the spreadsheet, also would like to know what release is impacted, and would like the Patch Date information. Stephanie Prull – Eschelon noticed on a ticket that it says ‘Qwest will initiate a call on XX date’. Steph asked if this is accurate as she thought that verbiage would only appear on tickets that warrant a call. Randy Owen – Qwest advised this is a bug that we are working on. Randy summarized the issues as Status Column, Common/EDI/GUI, work around on spreadsheet, release number, and patch date. Randy will check on these items and provide an update as to what Qwest can do. This CR will move to CLEC Test Status.

June 16, 2004 CMP Meeting notes: Randy Owen – Qwest advised we have had some challenges in the development stage of this CR. The target date is June 30. We are making progress and plan on delivering in the June 30 timeframe. This CR will remain in Development Status.

May 19, 2004 CMP Meeting notes: Randy Owen – Qwest advised that the development team has provided a target date of June 14 for this CR. Randy advised this will provide a download, with sort capability and a more complete picture of outstanding items. This CR will remain in Development Status.

April 21, 2004 CMP Meeting notes: Randy Owen – Qwest advised that we are working with our development team on this CR. We do not have a firm date as of yet, but development is targeting May. Liz Balvin and Bonnie Johnson asked if this included the downloading capability. Randy advised yes. This CR will stay in Development Status.

March 17, 2004 CMP Meeting notes: Randy Owen – Qwest advised that funding for this CR has been approved. This is an update from last month. We are waiting to schedule this CR. Carla asked for the schedule information to be sent to her as soon as possible. This CR will move to Development Status.

February 18, 2004 CMP Meeting Connie Winston – Qwest advised this CR also did not get approved as of yet. We are working on this and should have an update soon. This CR will remain in Evaluation Status.

January 21, 2004 CMP Meeting Connie Winston – Qwest advised this is the CR that was opened as part of the Global Action Item meetings. The work is not scheduled as of yet. Carla Pardee-ATT asked when is this planned for scheduling. Connie advised she does not have a definite date as of yet but hopes to have a schedule in February. Liz confirmed that this report would look like a spreadsheet of the Event Notification Report. Connie agreed. Liz asked about the additional details and root cause analysis information that was discussed. Connie advised we did not agree to provide that information. That information would be very labor intensive to provide. Liz advised it would be helpful to know what the problem was. Carla agreed that more detail is better. Bonnie said they want to know what made it break, how did we stop it (work around), and what is going to fix it going forward. Connie said that it takes a lot of over head to put together that level of detailed information on the event notification. The CLECs asked if Qwest looks at the reject code to find out if multiple CLECs are impacted. Connie advised Qwest does this, and looks at the global picture and sometimes the data does show a different perspective. This CR will move to Evaluation Status.

December 17 CMP Meeting Carla Pardee – ATT presented this CR. Connie Winston – Qwest advised that this CR is related to the Global Action Item meetings and was opened as a result of PC022703-9X. This CR will move to Presented Status.

Clarification Call PC111903-1 Website for Event Notifiers

December 4, 2003 11: 00 – 11:30 a.m. MT

Attendees: Jim Recker – Qwest Kim Isaacs – Eschelon Kyle Kirves – Qwest Steph Prull – Eschelon Bonnie Johnson – Eschelon Carla Pardee – ATT Randy Owen – Qwest

Cindy Macy – Qwest opened the call and clarified for the users that this CR was opened as a result of decisions made at the Global Action Item meeting. PC022703-9X originally requested similar functionality, but through the Global Action Item meetings agreement was reached that a new CR would be opened (PC111903-1).

Carla Pardee - ATT reviewed the CR. Carla described the functionality that ATT is looking for. A website that displays all event notification, with event number, complete description of event, date submitted, system type and version number, status, severity level and region affected.

The CR also states that this website would display event notifications that have been submitted in the past 90 days. The team clarified the better way to display event notifications is to make them available for 30 days after they have been implemented. The clock would start when they are implemented.

Kim Isaacs – Eschelon asked if the description included the work around information. Randy Owen said they should be able to include this in the description, or include it as a field on the report. The plan is to use the event notification form. There may be an issue to the amount of space available on the web site. The original event notification is always available to view the work around information.

Bonnie Johnson – Eschelon suggested we show a field work around ‘yes or no’ and then if yes is populated you could view the work around information on the original event notification.

Discussion took place regarding sorting by system. Randy Owen – Qwest advised that system is a separate field on the event notification, so you should be able to sort by that field on the report. Sort functionality would be provided so users could sort by any specific field.

The CLECs asked on average how many event notifications are there in a 30 day period? Randy estimated at less than 30 and greater than 10.

Steph Prull – Eschelon requested the ability to sort by ‘individual version’. For example, if an event impacted multiple versions, to list the versions individually so the CLECs could view events by version. If a CLECs wanted to see all events that affect V13, they could sort by individual version.

The team agreed the right personnel were involved and that Qwest understood the CLECs expectations. This CR impacts all products and any area that an event notification could be issued on.

Next steps are for this CR to be presented by ATT at the December CMP meeting. Qwest will prepare a response at the January CMP meeting.

11/19/03 CMP Meeting Kit Thomte – Qwest advised that this CR was talked about Tuesday during the Global Action Item meeting. This CR was updated with the new title and description. Carla Pardee – ATT advised they would like to keep the old CR open and use the new CR description and title to open a different/new CR. Cindy Macy – Qwest asked if ATT would like to have the new CR clarified or had this happened during the Global Action Item meeting. Carla advised she would like Qwest to hold a Clarification Call for the new CR.

CenturyLink Response

For Review by the CLEC Community and Discussion at the January 21, 2003 CMP Meeting

January 14, 2003

AT&T Carla Dickinson Pardee LSAM Manager

SUBJECT: CR # PC111903-1 Web site for Event Notifier

This letter is in response to AT&T’s Change Request (CR) PC111903-1. This CR requests that Qwest provide a web site for Event Notifiers.

Qwest understands the requested change and the enhancements are under evaluation. Qwest will move this CR to Evaluation status.

Sincerely,

Connie Winston Qwest Communications