Wholesale: Products & Services

Open Product/Process CR PC111902-02X Detail

Description Of Change

Project Meetings

7/17/03 Systems CMP Meeting Connie Winston/Qwest stated that this Change Request was actually worked on the product/process side. Connie noted that the notification was issued on the Service Interval Guide (PROS.02.28.03.F.01018.ReNoticeSIG). She noted that this was an existing process and that we are reinforcing the process. Connie also noted that there is a no system change necessary for this request. She asked how this should be handled from a CMP perspective. Judy Schultz/Qwest stated that if the work has already been completed, and we have already notified the CLECs, it should move to a CLEC Test status. Liz Balvin/MCI said that she would like to find out what Qwest has done and thought that this request should be formally crossed-over to Product/Process. Judy Schultz/Qwest stated that it will be handled as a cross-over request to Product/Process and will be reviewed in the August CMP Product/Process Meeting. The Product/Process CRPM will have an off-line discussion regarding the Level 2 notification.

12/19/02 December Systems CMP Meeting Liz Balvin/WorldCom is requesting that Qwest create and sends a SOC to the CLEC only when the actual provisioning of the order has been fully completed. She also stated that they have worked with the Account Teams and have provided examples of this scenario. Connie Winston/Qwest noted that what we have found this scenario to be very rare. Qwest is researching the SOC process to determine if there are instances where there the provisioning of the service has not been completed. Bonnie Johnson/Eschelon said that they are getting completions on LSRs when there isn’t even an order. Liz Balvin/WorldCom said that the studies show that Qwest believes that this occurs on 1% of the total orders. WorldCom believes that it is higher for UNE-P. Jonathan Spangler/AT&T said that AT&T has found that they are receiving the SOC and believe the customer is up and running. We begin billing the customer and receive a call a week later to find the outside technician is just beginning the work. Liz Balvin/WorldCom said that maybe the answer is a process change that a technician needs to call and say hold the order and stop the auto completion. Lynn Notarianni/Qwest stated that how we go about this needs to be carefully laid out due to close timing situations. You do not want a process that creates jeopardies that are really not.. The completion report is the result of all this and we need to look at the process before determining whether any completion report change is necessary. Sue Stott/Qwest asked if this is the LSR completion vs. the service order completion. Jonathan Spangler/AT&T said yes. Liz Balvin/WorldCom said that she didn’t understand the other’ interface noted on the CR. Connie Winston/Qwest said that this CR is still under evaluation. This CR is not IMA. Completions are handled behind IMA. Kit Thomte/Qwest asked if there were any other questions or comments. No questions or comments. Connie Winston/Qwest said that we will do more research and if there are other examples please send them to us. Jennifer Arnold/USLink asked whom the examples could be sent to. Lynn Stecklein/Qwest said that examples could be sent to Lynn Stecklein or CMPCR, whichever is easiest. Kit Thomte/Qwest noted that the status would remain in Evaluation.

12/3/02 Clarification Meeting

INTRODUCTION OF ATTENDEES Attendees: Liz Balvin - WorldCom, Chad Warner - WorldCom, Conrad Evans - Qwest, Denise Martinez - Qwest, Lynn Stecklein - Qwest

REVIEW REQUESTED (DESCRIPTION OF) CHANGE Lynn Stecklein reviewed the change request submitted by WorldCom. Qwest service order processors are designed today to automatically send a service order completion (SOC) notifications on the firm order confirmation (FOC) due date (auto completion process). Qwest admits that there are certain scenarios that exist that cause a SOC to be sent to the CLEC even when the provisioning of services have not yet completed (Qwest believes this occurs on 1% of the total orders when analyzing all products for both wholesale and retail orders combined). WCom is requesting enhancements to the auto completion process that exist today that would ensure that Qwest creates and sends a SOC to the CLEC only when the actual provisioning of the order has been fully completed by Qwest.

Conrad Evans asked who WorldCom has been working with at Qwest. Liz Balvin said that the Account Teams and the EDI implementation Team has been involved in the analysis. WorldCom sent examples to the Account Team.

CONFIRM AREAS & PRODUCTS IMPACTED Liz Balvin said that the process applies to all products. Liz Balvin also stated that the 1% could be higher if you look at UNE-P

CONFIRM RIGHT PERSONNEL INVOLVED All appropriate were involved in the clarification call. Lynn Stecklein will contact the account team for examples and additional information if available on analysis already completed.

IDENTIFY/CONFIRM CLEC'S EXPECTATION WorldCom wants Qwest to Eliminate submission of service order completion notifications (SOC)s when provisioning of services have not yet occurred.

IDENTIFY ANY DEPENDENT CHANGE REQUEST NA

ESTABLISH ACTION PLAN

WorldCom will present this change request in the December Systems CMP meeting.

Lynn Stecklein will get with the account team for the examples already provided by WorldCom.

CenturyLink Response

December 11, 2002

RE: SCR111902-02 (Eliminate submission of service order completion notifications (SOC)s when provisioning of services have not yet occurred)

Qwest is reviewing the information submitted as part of WorldCom’s Change Request SCR111902-02, which aims to eliminate submission of service completion notifications when provisioning of services have not yet occurred. Based upon research that has been conducted following the Clarification meeting (held December 3, 2002) it has been determined that additional research is needed. Qwest will provide an updated response at the January Systems CMP Meeting.

Qwest is working diligently to address this Change Request and to provide the most accurate LOE possible. At the December Monthly Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Qwest is interested in the experiences of the CMP community as relates to this issue. Qwest will incorporate any feedback received at the next Monthly Systems CMP Meeting into further evaluation of this Change Request.

Sincerely, Qwest