Wholesale: Products & Services

Open Product/Process CR PC111102-1EX Detail

Description Of Change

Tier 0 - ISC (Interconnect Service Center)

Tier 1 - CSIE (Customer Service Inquiry and Education)

Tier 2 - CSIE Subject Matter Experts

During these extended hours, Qwest's Centers will perform all of the same functions and services that they performed during the previous hours of operation.

In the spirit of service, Qwest is extending business hours to provide more flexibility and options to our customers.

Project Meetings

White-Qwest described the CR, the Exception Process, the notifications Qwest had distributed, the voting options, and the voting standard. There were no questions. Thomte-Qwest stated that quorum of 7 carriers was achieved. White-Qwest distributed the ballots and asked if there were any voters on the line. There were none. White-Qwest concluded the vote and collected and verified all ballots. The Exception Request was approved by a unanimous vote. The CR status was updated to Completed.

Exception Request Pre-Meeting Minutes – PC111102-1EX Wednesday, November 13, 2002 4:00 PM MT

Attendees: Matt White – Qwest Judy Schultz – Qwest Kit Thomte – Qwest Michelle Thacker – Qwest Pat Bratetic – Qwest Carolyn Brown – Qwest Donna Osborne-Miller – AT&T Terry Bahner - AT&T Esther Scherer - AT&T Jonathan Spangler – AT&T Carla Pardee – AT&T Mike Zulevic – Covad Bonnie Johnson – Eschelon Liz Balvin – WorldCom Wayne Hart – Idaho PUC

Conduct of Meeting:

White-Qwest opened the conference line and introduced attendees. He stated that there were six items on the agenda for this meeting: ? Review the Exception Process and the purpose of the Pre-Meeting ? Present Exception Request ? Propose Clear Statement for delineating what “Yes” and “No” votes will mean. ? Determine appropriate voting standard ? Propose a Clear Statement outlining a course of action parties will follow if the Exception Request is granted. ? Establish logistics for the meeting at which the vote will be held.

Review the Exception Process and the purpose of the Pre-Meeting

White-Qwest reviewed the Exception Process and the Pre-Meeting Process (Sections 16.2 and 16.2.1).

Present Exception Request

Thacker-Qwest presented the Exception Request. She also stated that she would like to modify the request to implement the change on December 2, 2002. Johnson-Eschelon asked if the retail hours of operation were the same. Thacker-Qwest stated that they were. Bahner-AT&T asked if LSR acceptance times would be extended as well. Thacker Qwest stated that at this time Qwest was not extending LSR acceptance times, and if AT&T wanted to extend them then AT&T should submit a CR. Bahner-AT&T asked if the personnel who normally handled LSR would be a the centers until 10. Thacker-Qwest stated that only the center personnel would be staffing the centers and that this was a limited group of personnel. She continued that these personnel could assist with all customer service issues. White-Qwest asked if there were any additional questions about the request. There were none.

Propose Clear Statement for delineating what “Yes” and “No” votes will mean

White-Qwest read Qwest’s proposed language for delineating what “Yes” and “No” votes will mean. He asked if there were any comments or additions to the Qwest proposed language. There were none.

Determine appropriate voting standard

White-Qwest stated that Section 16.4 states that “If the Exception Request is for a general change to the established CMP timelines for Product/Process changes, a two-thirds majority will be required.” He continued that Qwest proposes that this vote be held to a two-thirds majority vote because the request seeks a change to the established CMP timelines for a Qwest originated process change (Level 3 – Customer-facing Center hours and holiday schedule changes). Osborne-Miller-AT&T agreed. White asked if there were any other comments, concerns or questions about the voting standard. There were none.

Propose a Clear Statement outlining a course of action parties will follow if the Exception Request is granted

White-Qwest presented Qwest’s proposed language: “If this Exception Request is granted, Qwest will implement a change to the weekday hours of operation for the Wholesale Call Handling Centers with a single notification on December 2, 2002.” White-Qwest asked if there were any comments, concerns or questions about the course of action. Balvin-WorldCom and Osborne-Miller-AT&T stated that they agreed that that was an appropriate course of action if the request was granted.

Establish logistics for the meeting at which the vote will be held

White-Qwest stated that the timing of the Exception Process allowed the vote for this Exception Request to be held at the November 20, 2002, Monthly CMP Product/Process Meeting. He asked if anyone had any concerns about this vote schedule. There were no concerns expressed.

White-Qwest stated that Qwest would issue a notification (Voting Instructions Notification) documenting the agreements reached at this meeting and thanked all attendees for participating.