Wholesale: Products & Services

Open Product/Process CR PC110906-1CM Detail

Description Of Change

Expected Deliverable:

Revised CMP document/ Proposed Implementation date December 2006

Project Meetings

-- February 15, 2007 Email Received From Eschelon: Hi Peggy, I know I never got back to you and I am so sorry. I wanted to let you know that Eschelon received the request for a vote and we are voting yes! Thanks for making the changes! Bonnie Johnson Director Carrier Relations Eschelon Telecom Inc.

-- February 5, 2007 Email Sent to Eschelon: Good Morning - Thanks for letting me know. Peggy Esquibel-Reed Qwest Wholesale CMP

- February 5, 2007 Email Received from Bonnie Johnson, Eschelon: Hi Peggy! Kim is out this week for a funeral so the three of us will review it early next week and get back to you. Bonnie Johnson Director Carrier Relations Eschelon Telecom Inc.

- February 2, 2007 Email Sent to CLEC Community: Hi All, This email is just a quick follow-up. Hopefully you all have had the opportunity to review the propsed language changes. I just wanted to check and see if anyone has questions or concerns prior to the vote in February regarding the attached red line that was sent to you on January 23rd. If you do have questions or concerns, please send them to me prior to the February CMP Meeting. I appreciate the advanced notice on issues/concerns. Thank you, Peggy Esquibel-Reed Qwest Wholesale CMP

-- January 23, 2007 Email Sent to CLEC Community: Hi All, RE: PC110906-1CM CMP Document Update - Remove WSD Tier 0 References During the January Product Process CMP Meeting Qwest stated that the redline for this effort would be revised and that this effort would only be to remove the Tier 0 references, from the CMP Document. The proposed language was revised and is attached to this email for your review and feedback. The vote for these changes will be conducted during the February 21, 2007 CMP Meeting. Please review the attached document and let me know if there are any questions or concerns in regard to the revisions prior to the February 21st CMP Meeting. Thank you, Peggy Esquibel-Reed Qwest Wholesale CMP

January 17, 2007 Monthly CMP Meeting Discussion: Mark Coyne-Qwest stated that this CR had been presented in November in order to remove Tier 0 from the CMP document and to synch it up with other documentation. Mark stated that there was some unclear language, changes were made to the language, and those changes were presented in December. Qwest then received comments and concerns. Mark stated that Qwest would like to move forward with removing the Call Center Data Base ticket updates out of this effort and leaving the Tier 0 piece. Mark stated that Qwest will be making those changes to the language and then could have the vote in February. Mark then noted that an ad hoc call could be scheduled if it was needed. Mark said that Qwest would take a look at breaking this out. Bonnie Johnson-Eschelon stated that if Qwest wanted to discuss with her or wanted to send the revised changes to her, to let her know. Mark Coyne-Qwest stated that an ad hoc meeting could be scheduled in a few weeks, if one is needed. Bonnie Johnson-Eschelon said okay.

- December 14, 2006 Product Process CMP Meeting: Mark Coyne-Qwest stated that there will be a vote conducted today for this CR. Peggy Esquibel Reed-Qwest stated that the CR was presented in the November CMP Meeting and stated that this CR is asking for changes to the CMP Document, to remove Wholesale Service Delivery (WSD) Tier 0 references, to synch-up with changes implemented via a process change earlier this year. Proposed changes are for Sections 12.8, 12.8.1, 12.8.2, 12.8.3, 12.8.4, and 12.9. Peggy noted that the Quorum is 6 and noted that it was achieved. Peggy then stated that A vote of ‘Yes’ will indicate a preference that updates be made to the CMP Document to remove Wholesale Service Delivery Tier 0 references to synch up with changes implemented via a process change in the 2nd quarter of 2006. A vote of ‘No’ will indicate a preference that updates not be made to the CMP Document to remove Wholesale Service Delivery Tier 0 references to synch up with changes implemented via a process change in the 2nd quarter of 2006. Peggy noted that the vote requires unanimous agreement in order for the change to occur. Peggy then asked if there were any questions regarding the vote. There were none. The vote was then conducted: Sprint Nextel voted Yes (via email) AT&T voted Yes (via email) Covad voted Yes (via email) Qwest Corp. voted Yes (via email) McLeod voted Yes (via email) Eschelon voted No. Bonnie Johnson stated that at a high level, her concern is in reference to the call center database ticket language change. She is concerned because that group also opens repair tickets. Bonnie stated that the language is limiting to a call center database ticket. Bonnie stated that we can have further discussion in an ad hoc call. Bonnie also stated that there has been a lot of testimony on this issue. [Comment from Eschelon: Bonnie also stated that there has been a lot of Qwest testimony on this issue that is in conflict with the change.] Bonnie stated that she cannot agree to the language change with that limitation. Bonnie then stated that if that were removed, she would agree to the rest of the changes. Susan Lorence-Qwest then reviewed the language changes that were made, as a result of the last discussion, and noted that changes were made as agreed to. Susan stated that the language was changed to call center database ticket for consistency, due to confusion. Susan then suggested an ad hoc meeting in order to discuss the changes so all are clear. Mark Coyne-Qwest stated that a call would be scheduled. Mark noted that the SMEs are not on this CMP call in order to address it now. Bonnie Johnson-Eschelon stated that even if working with repair, if this is limiting to call center database tickets, there will be exclusions. Mark Coyne-Qwest stated that we would get with the SMEs and may respond via email or will have an ad hoc call. [Comment from Eschelon: He said he was aware that the CSIE would work with repair but not open tickets.] Bonnie Johnson-Eschelon stated that she had no other concerns on the verbiage changes. Bonnie stated that she could vote yes now if the concerning language is removed, or however Qwest wants to handle this. Mark Coyne-Qwest stated that we would take the feedback and determine what the best approach is. Peggy Esquibel Reed-Qwest asked if any other call participants would like to submit a vote at this time. Verizon Business voted Yes. Peggy Esquibel Reed-Qwest stated that the result of the vote is that the requested change was not granted at this time by a vote of 6 Yes votes, 0 Abstain, and 1 vote of No. Peggy then thanked the call participants and the vote was concluded.

-- 11/15/06 November Product Process CMP meeting Susan Lorence-Qwest stated that Eschelon identified that there was a need for a change to the CMP Document and noted that Qwest appreciated that. Susan stated that PCAT and CMP documentation needed to be synched up and that the process change was actually implemented via a Level 3 Notice which was sent on March 27, 2006 and was effective on May 1, 2006. Susan stated that the change was that calls previously made to the Interconnection Service Center (ISC) were changed to go to the Customer Service Inquiry and Education (CSIE). Tier 0 was also removed in that process. Susan then reviewed the red-lined changes included in the distribution package. Susan then noted that changes were also made to improve the readability. Susan said that the changes were pretty straight forward. Bonnie Johnson-Eschelon questioned the change, in Section 12.8.2, of the internal trouble ticket to the primary call center data base ticket. Susan Lorence-Qwest stated that that was how it was referenced in the prior section of the CMP document and Qwest wanted to be clearer and more consistent. Susan stated that it is the same ticket and wanted to call it by the same name. Susan noted that as the red-line changes are reviewed, it would become clearer, it is just a clarification. Susan then continued to review the proposed changes and stated that if there are still questions regarding Qwest’s intent, that a call could be scheduled for a detailed review. Bonnie Johnson-Eschelon stated that she would review them in detail and if she had questions she would bring them forward. Bonnie then asked if the vote would be conducted in December. Susan Lorence-Qwest said yes and stated that if more discussion needed to take place, to let Qwest know via an email to the CMP CR mailbox and Qwest would schedule a call. Kim Isaacs-Eschelon stated that the Call Center Data Base Ticket was capitalized and that there was no definition of that. Kim wondered about the capitalization. Susan Lorence-Qwest stated that she had copied and pasted from Section 12.8.1 and noted that it was capitalized in that section. Susan stated that the capitalization could be removed with this change, if that is appropriate. Susan stated that it would be changed to lower case as it does not need to be called out. Mark Coyne-Qwest asked if in Section 12.8.3, if the call center data base ticket and center data base ticket should also have ‘call’ in front of it. Susan Lorence-Qwest stated that the team had looked at that change but felt it was too cumbersome to repeat. Susan stated that if all would be happier to spell it out, we can. Bonnie Johnson-Eschelon stated that all participants on this call would understand that but for others in a few years, that may not be clear. Bonnie suggested that the first time it is used it could be parenthesized and (AKA) could be used just to make it clearer. Susan Lorence-Qwest stated that she could do that and noted that the changes to the red-line would be made and posted with the meeting minutes. Bonnie Johnson-Eschelon stated that would be fine.