Wholesale: Products & Services

Open Product/Process CR PC110702-1 Detail

Description Of Change

Expected Deliverable

Notifications/mailouts list the precise rates effected.

Project Meetings

01/15/03 January CMP Meeting Barb Cornwell with Qwest gave an update on this CR and said that a generic Exhibit A will be provided with the Arizona Phase II A cost docket. This CR will remain in Development status.

12/18/02 December CMP Meeting Barb Cornwell presented the Qwest draft response and said that starting with the next Cost Docket, Qwest will include an Exhibit A in the notification. The Exhibit A will include the rates that are changing and timeframe the rates will be changed. Individual contract rate sheets are available from Qwest service managers. Joan Matzler added that SGAT rate changes are also available on the web site. This CR will be moved to Development status. Stichter-Eschelon provided updates to the notes to include the following: Would any change in the SGAT rate because of a cost docket apply to Eschelon? And Qwest responded yes.

11/20/02 November CMP Meeting Carla Pardee with AT&T presented this CR and said that the rate change notifications that Qwest currently provides do not meet AT&T’s needs. Carla said that they would like to have the new rates included in the notifications. Mike Zulevic with Covad said this is something he requests from the Account Team. Once rates are effective, Covad wants to understand the impact prior to implementation. Bonnie Johnson said that Eschelon has asked for rate changes many times and Kathy Stitcher added that previous change requests have been denied. A CR was denied in the May timeframe, because of the number of staff hours required. Sue Burson with Qwest said that she remembered the change request. Mike Zulevic said that Qwest might want to look at the dispute resolution process for billing and determine if providing the new rates is unduly burdensome. Judy Schultz with Qwest asked if AT&T was looking for rates associated with specific USOCs applying to AT&T. Carla Pardee said that last week they received notification about Arizona and the week before on Utah. They would like to know what the elements are, and what the new rate will be. With the Colorado UNE, we never received rates and it causes confusion, and the account team doesn’t always provide what is needed. Kathy Stitcher said that Eschelon submitted CR number PC053002-2X and it was denied because it was economically not feasible. Kathy said that on Arizona they did contact their service manager and also received a spreadsheet for Utah with some items missing. It was agreed this CR would move to clarification status.

- CLEC Change Request Clarification Meeting

November 14, 2002, 2:30 p.m. (MT) Conference Call 1-877-554-8688 PIN 1930099 # PC110702-1 Request that rate change notifications/mailouts contain rates effected. Introduction of the participants on the Conference Call was made and the purpose of the call discussed. Attendees Carla Pardee, AT&T Sue Kriebel, Qwest Barb Cornwell, Qwest Laurel Neher, Qwest Cliff Dinwiddie, Qwest Cindy Pierson, Qwest Dana Nielsen, Qwest Linda Sanchez-Steinke, Qwest

1 Introduction of Attendees Introduction of the participants on the Conference Call was made and the purpose of the call discussed.

2. Review Requested (Description of) Change The description of change requested in the CR was reviewed. Carla indicated that AT&T receives the mailouts when there is a Commission order or Cost Docket for rate changes and they would like to review the rates in a more efficient way and would like ability to compare the old rates to the new rates. Laurel Neher with Qwest asked if this would apply to Exhibit A SGATs. Carla said that most would be applicable and the Utah Order is what prompted the CR and it would be helpful to compare the new rates that were effective and be able to distribute throughout AT&T. Cindy Pierson with Qwest said that today on the Qwest web site Utah 10/16/02 is available in Exhibit A in the SGAT. Carla asked if there is a footnote that references the commission order and Cindy said that the note section lists the dockets approved in. Barb Cornwell with Qwest said that when the notice is received that if interested in AT&T specific rate sheets, an electronic copy of the rate sheet can be sent by the Service Manager. Barb also said that a notification for Arizona would be received today by AT&T. Carla will contact her Service manager and get with the AT&T people who requested the CR to provide information on the web site information available.

3. Confirm Areas & Products Impacted Carla indicated that all products are impacted.

4. Confirm Right Personnel Involved Qwest confirmed that the right personnel were involved in the conference call.

5. Identify/Confirm CLEC’s Expectation Carla confirmed that AT&T is interested in comparing the old rates to the new rates and that they are interested in AT&T specific rates.

6. Establish Action Plan (Resolution Time Frame) This CR will be walked on by Carla at the November CMP Meeting.

CenturyLink Response

Carla Dickinson Pardee ILEC Relations Manager AT&T

SUBJECT: Qwest’s Change Request Response - CR PC110702-1 Request rate change notifications/mailouts contain rates effected.

As a follow up to the December 18, 2002 CMP Meeting, Qwest will enhance the current process to additionally provide an Exhibit "A" rate sheet customized to specifically reflect only the rates Ordered in the Docket. This document will be attached as a communication piece with the rate change notifications/mailouts for CLEC distribution and reference.

Qwest plans to have this solution coordinated and operational to coincide with the implementation of the Arizona Cost Docket Phase IIA. Notification of the Arizona rate change is expected on or about January 15, 2003. Level 1 Process Change, PROS.12.26.02.F.00973.CRRateChange, was sent on December 26, 2002.

Sincerely,

Barb Cornwell Senior Process Analyst Qwest

December 3, 2002

DRAFT RESPONSE For Review by CLEC Community and Discussion at December’s CMP Meeting

Carla Dickinson Pardee ILEC Relations Manager AT&T

SUBJECT:Qwest’s Change Request Response - CR PC110702-1 Request rate change notifications/mailouts contain rates effected.

Currently, Qwest notifications/mailouts advising of a rate change do not identify the affected rates. The purpose of the notification is to advise the CLEC of the pending implementation of a rate change as Ordered by a Public Utilities Commission. Qwest’s standard operating procedure is to ensure Interconnect Contract Agreements are updated with the Ordered rates are available to CLECs during the implementation process.

In response to this request, Qwest will enhance the current process to additionally provide an Exhibit "A" rate sheet customized to specifically reflect only the rates Ordered in the Docket. This document will be attached as a communication piece with the rate change notifications/mailouts for CLEC distribution and reference.

Qwest plans to have this solution coordinated and operational to coincide with the implementation of the New Mexico Cost Docket. Notification of the New Mexico rate change is expected on or about January 15, 2003.

Sincerely,

Barb Cornwell Senior Process Analyst Qwest