Wholesale: Products & Services

Open Product/Process CR PC110303-1 Detail

Description Of Change

Expected Deliverable:

Service for UNE-P will be delivered on the same day as the order is received, if received prior to 3:00pm.

Project Meetings

Wed 1/14/04 10:18 AM From: Rea, Ervin E, NKLAM [eerea@att.com] To: Sanchez Steinke, Linda Subject: RE: Qwest Revised Draft Response PC110303-1 Linda

Can the final letter be more specific on the below statement?

"Contrary to their assumption, Qwest finds that even though a billing name change is part of the migration, a complex set of systems and resources must interact to ensure orders are completed properly. If an interval of 12 hours or less were attempted, significant system and headcount impacts would put an undue economic burden on Qwest."

Perhaps a list of systems, resources and activities would be helpful.

Ervin Rea Voice mail: 303.298.6306 VO: 303.657.2937 PCS: 720.530.7381 Text messages: 7205307381@mobile.att.net

Tue 1/20/04 4:34 PM From: Sanchez Steinke, Linda To: Rea, Ervin E, NKLAM [eerea@att.com] Subject: RE: Qwest Revised Draft Response PC110303-1 Ervin -

In speaking with Anthony Washington the systems impacted are those identified in the Qwest response.

Thank you

Linda Sanchez-Steinke CRPM Qwest 303-382-5768

12/17/03 December CMP Meeting Linda Sanchez-Steinke with Qwest read the Qwest response and asked that the CR be moved to Evaluation status and Qwest will provide an update at the January meeting. This CR will be moved to Evaluation status.

11/19/03 November CMP Meeting Ervin Rea with AT&T presented this CR and said that currently the SIG relates that UNE-P conversions interval is less than or equal to 3 days and in Colorado and Minnesota is less than or equal to 2 days. Since the UNE-P conversion is a records change and doesn’t require a technician visit it should be accomplished in a .5 day interval. Bonnie Johnson with Eschelon asked if this interval change would apply to conversions with switch changes. Ervin said the CR applies when no technician is dispatched to the customer site. Liz Balvin with MCI said they would like to include "migrate as is" and "migrate as specified". Anthony Washington with Qwest asked if this would include technicians in the central office being dispatched. Ervin said that the central office technicians are not being dispatched to the customer site and the .5 day due would apply on these orders. This CR will be moved to presented status.

CLEC Change Request Clarification Meeting

11:00 a.m. (MDT) / November 12, 2003

1-877-572-8687 3393947# PC110303-1 UNE P SIG

Name/Company: Ervin Rea ATT Ann Adkinson ATT Kim Isaacs Eschelon Carla Pardee ATT Anthony Washington Qwest Craig Suellentrop Qwest Danielle Haynes Qwest Cindy Macy Qwest Liz Balvin MCI Lydell Peterson ATT

Introduction of Attendees Introduction of participants on the conference call was made and the purpose of the call discussed.

Review Requested (Description of) Change Cindy Macy Qwest opened the call and reviewed the agenda.

Ervin Rea ATT reviewed the CR with the team. Ervin advised that ATT would like the UNE – P standard interval to be changed to 12 hours. Currently in Colorado and Minnesota it is less than 2 days, and in all other states it is less than 3 days. Ervin advised these are generally billing only changes as they are just migrating the service from Qwest to a CLEC.

Cindy Macy Qwest asked if this request is for all UNE- P products, such as DSL, Centrex etc. Ervin advised it is for all conversions as is, not for new installs.

Anthony Washington Qwest advised we usually migrate the service in one day. If it doesn’t happen in one day, it is normally because there is some kind of problem, either with the order or the service that needs to be corrected first.

Liz Balvin MCI advised she would like the CR to include Conversion as specified also. MCI’s orders are done as ‘Conversion as Specified’ as they usually are disconnecting a feature. Liz advised they don’t usually add features. These are currently 3 days and Liz would like ‘Conversion as specified’ changed to the 12 hours standard interval.

Ervin Rae ATT asked for Qwest to determine if we can change both types of conversions; ‘Conversion as is’ and ‘Conversion as specified’. If each type of conversion requires a different SIG, than Qwest should proceed in that manner.

Ervin Rea ATT advised UNE-P has been in the market for 2 + years so he believes it is time for the interval to be improved.

Confirm Areas & Products Impacted Provisioning

Confirm Right Personnel Involved Correct personnel were involved in the meeting.

Identify/Confirm CLEC’s Expectation AT&T is requesting Service for UNE-P will be delivered on the same day as the order is received, if received prior to 3:00pm.

Identify any Dependent Systems Change Requests No systems change requests.

Establish Action Plan (Resolution Time Frame) Next steps are for ATT to present this CR at the November meeting. Qwest will prepare a response for the December meeting.

CenturyLink Response

DRAFT RESPONSE For Review by the CLEC Community and Discussion at the January 2004 CMP Meeting

Ervin Rea AT&T

SUBJECT: "Qwest’s Change Request Revised Response - PC110303-1 "UNE-P Standard Interval Guide"

This letter is in response to CLEC Change Request PC110303-1. This CR is a request by AT&T asking Qwest to change the standard interval for non-dispatch UNE-P "As-Is", and "As-Specified" conversions from the current 3 days (2 in CO & MN) to less than or equal to 12 hours.

By way of background, it is important to note that Qwest has already made a change that reduces the interval for UNE-P POTS. As of December 23, 2003 Qwest updated the Service Interval Guide (SIG) to reflect the reduction in the service interval for UNE-P POTS and Resale POTS (Residence and Business) for non-dispatch orders. The change takes effect on January 15, 2004. All non-dispatch UNE-P POTS and Resale POTS (Residence and Business) orders will be completed by 8 a.m. on the due date. Current operational documentation for these products or business procedures are found on the Qwest Wholesale Web Site at this URL: http://www.qwest.com/wholesale/guides/sig/index.html

While there have been changes made to the service interval for UNE-P POTS, Qwest is denying the request for a further reduction to a 12 hour or less service interval guideline for this CR due to it being economically not feasible. The following information supports this decision.

AT&T has stated that the current migration interval for all non-dispatch UNE-P orders, whether they are "As Is" or "As Specified", should be changed to 12 hours or less. AT&T contends that these orders are, for the most part, just billing name changes and shouldn’t require 2 to 3 days for completion. Contrary to their assumption, Qwest finds that even though a billing name change is part of the migration, a complex set of systems and resources must interact to ensure orders are completed properly. If an interval of 12 hours or less were attempted, significant system and headcount impacts would put an undue economic burden on Qwest.

After an analysis of the impact to Qwest systems and workforce, Qwest has determined that a minimum of 1,100 hrs/week in ISC staff support would be required. This 15% increase in headcount represents the SDCs necessary to extract "As-Is" or "As Specified" requests, as IMA does not have the ability to do so today, and watch the work queue to ensure that the FOC is received by the customer by the desired due date.

The systems/process modifications would include:

? Significant changes to IMA to identify "As-Is" or "As Specified" requests, and the creation of an external work queue designed to accept the request. Changes to IMA would not diminish the need for an increase in headcount.

? FTS modifications would include service interval table updates.

? The FOC interval for a mechanized "As-Is" request is 24 hours, and the FOC interval for a manual request is 48 hours. These intervals would also have to be shortened in conjunction with the service conversion interval.

Although Qwest is declining this request, Qwest continues to evaluate service intervals associated with UNE-P products.

Sincerely,

Anthony Washington Product Management Qwest

December 5, 2003

DRAFT RESPONSE For Review by CLEC Community and Discussion at the December 2003 CMP Meeting

Ervin Rea AT&T

SUBJECT: Qwest’s Change Request Response PC110303-1 UNE-P Standard Interval Guide

This letter is in response to AT&T’s Change Request (CR) PC110303-1. This CR requests that Qwest Service for UNE-P be delivered on the same day as the order is received, if received prior to 3:00 pm.

Qwest is currently evaluating this request and proposes moving this Change Request into Evaluation Status while we continue to investigate. Qwest will provide an updated response at the January 2004 CMP meeting.

Sincerely,

Anthony Washington Product Manager