Wholesale: Products & Services

Open Product/Process CR PC103103-1 Detail

Description Of Change

1. Field Tech is dispatched out to perform installation on a Wholesale order.

2. Field Tech determines that an initial or additional drop is required.

Residence premises: Placing is required for initial or additional drop.

Business premises: The property owner may be required to place conduit with pull-string for initial or additional drop placement.

3.

Non-design (ie, UNE-P)- Qwest Field Tech will contact CLEC to let them know about a jeopardy condition for placing of drop and/or conduit. The notification to CLEC is either direct to the CLEC contact or through a Voice Message. If the CLEC’s Voice Message is full, the Field Tech will make one more attempt to contact CLEC. The Field Tech will then place the order into jeopardy status.

Internal process Authorization of charges will need to be approved through a SUP on the LSR. Appropriate USOC's will be applied to the service order after SUP is received (Placement of conduit and the cost associated with it is the responsibility of the property owner.)

If conduit placement is required, Field Tech will advise property owner where the conduit should start and end.

Design (ie, Unbundled)- Qwest Field Tech makes a call to the QCCC or DSC and the QCCC or DSC will contact the CLEC for jeopardy condition for placing of drop and/or conduit and order will be placed into jeopardy status. Authorization of charges will need to be approved through a SUP on the LSR. Appropriate USOC will be applied to the service order after SUP is received (Placement of conduit and the cost associated with it is the responsibility of the property owner.)

If conduit placement is required, Field Tech will advise property owner where the conduit should start and end.

(If the QCCC or DSC cannot reach the CLEC, they will leave a VM.)

4. Property owner or end-user will contact CLEC to advise conduit placement is complete and order can be re-scheduled.

5. CLEC updates Qwest through LSR notification.

6. BSW group receives notification and schedules contractor to place Service Wire.

7. Field Technician is then dispatched out to complete installation.

Expected Deliverable:

January 1, 2004

Project Meetings

03/17/04 March CMP Meeting Shirley Tallman, Qwest reported that the PCAT was effective 3/5. The CR will move to CLEC Test status.

- 2/18/04 CMP Meeting Shirley Tallman, Qwest said the comment cycle completed with no comments being received. The PCAT will be published and operational on March 5. The CR will stay in Development status.

1/21/04 CMP Meeting Shirley Tallman, Qwest said the PCAT language has been developed and will be on line for CLEC comments by the end of the month. Lydell Peterson, Qwest asked if the escalation process would change. Shirley said no, that it would continue to flow through the delayed order desk. The CR will stay in Development.

12/17/03 December CMP Meeting Jamal Boudhaouia, Qwest provided an update to this CR that Qwest is moving forward on the PCAT language to establish the process for when initial or additional drops are needed to complete an order. This CR was moved to Development.

- Ad Hoc Meeting Minutes PC103103-1 Buried service wire/placing/Conduit/Technician interface with end user CMP Product & Process December 4, 2003 1-877-521-8688, Conference ID 1456160 10:00 a.m. 11:00 a.m. Mountain Time

PURPOSE

At the November CMP Meeting, participants agreed to hold a conference call to discuss Qwest initiated CR PC103103-1. The following is the write-up of the discussion.

List of Attendees: Bonnie Johnson, Eschelon Carla Pardee, AT&T Liz Balvin, MCI Patrick Hennesey, Eschelon Todd Miller, Eschelon Kim Isaacs, Eschelon Ann Atchison, AT&T Steve Kast, Qwest Cathy Augustson, Qwest Shirley Tallman, Qwest Allen Braeggar, Qwest Eric Yohe, Qwest Doug Andreen, Qwest

MEETING MINUTES

The meeting began with Qwest making introductions and welcoming all attendees.

Doug Andreen with Qwest explained that the purpose of the meeting was to discuss Qwest initiated CR PC103103-1.

Shirley Tallman, Qwest explained the purpose of the CR is to establish a process for the Qwest on site technician and the CLECs concerning a situation where the technician finds that either an additional drop wire or conduit needs to be run. Shirley than described the proposed process. She pointed out that while Qwest does not usually talk to the CLEC customer that in the case where the building owner/manager and the customer are one in the same that Qwest would talk to them in their capacity as the building owner/manager.

Bonnie Johnson, Echelon questioned if this was a new or existing process.

Shirley said it is a little of both. The purpose was to clarify the process for both the Qwest technician and the CLECs.

Todd Miller, Eschelon added that he felt some of this was existing but that this process clarifies some unknowns. Bonnie stated that her concerns is the benefit of supplying the building manager/customer with the information in the sense that they will want the CLEC to fix the problem. Therefore she wanted to make sure there was a method for the CLEC to get the information.

Shirley stated that at the same time the technician is giving the building manager/customer the information it would also be called to the QCCC for entry into the database. She suggested that we add a narrative of what the situation is after the notation that the order will be put in jeopardy status.

Bonnie asked if this could be built into process.

Shirley answered yes.

Bonnie further questioned if there could be information on how to contact the technician in case additional information was needed.

A discussion ensued on how this could best be done. Patrick Hennesey, Eschelon suggested the request go through the Service Manager. Steve Kast, Qwest suggested that there is an existing group in Cheyenne that handles jeopardy orders and that this might be the logical place to go for information.

Shirley agreed to investigate what would be the best way.

Doug asked if the intent is to have a CLEC contact that is a consistent place to go for additional information.

Bonnie agreed and added that there be a CLEC facing document that outlines the procedure.

Doug pointed out that a PCAT would be issued covering this process and that this document would be available for CLEC review.

Shirley mentioned that the PCAT might be delayed from the expected January 1 due date.

Bonnie pointed out that it is difficult for the CLECs to know what is going on if Qwest implements a process without the PCAT being issued.

Shirley asked if she wanted the process to not go into effect until the PCAT is finalized.

Bonnie said yes and Liz Balvin, MCI and Carla Pardee, AT&T concurred.

Doug said he would ensure that the CLECs were kept apprised of the PCAT status.

There were no further comments and the meeting was concluded.

-- 11/19/03 Nov. CMP Meeting Shirley Tallman Qwest presented the CR, which details the process for field technicians to follow when the technician finds that an initial or additional drop is required or that conduit is required. She stated that the intent is to document the process so that technicians are clear on what to do. Shirley also pointed out that she wanted the CLECs to be clear that this change involves the technician discussing with the property owner what the situation is and what needs to be done. The technician would also do this if the CLEC customer is the property owner. Anticipated effective date is January 1. Bonnie Johnson Eschelon asked if this was a new process or a modification to an existing process. Shirley replied that it is a bit of both and the intention is to get clarity around the process. Bonnie asked if there would be an input meeting or comment cycle. Kim Isaacs pointed out that this needs to be in the PCAT. It was agreed that both a comment cycle and input meeting will be utilized. Doug Andreen Qwest said the CLEC Input meeting is tentatively set for December 4. This CR will move to Presented status.