Wholesale: Products & Services

Open Product/Process CR PC102803-1 Detail

Description Of Change

Expected Deliverable:

1. Allow a CLEC an option to search the Qwest Wholesale Website only.

2. Allow a CLEC the option to search each subsection (Product & Process, Resources, OSS, Network, Training, Notices and Forums, Customer Service) on the Qwest Wholesale Website.

3. Qwest will start including a link to the Product on the Qwest Website on all CMP notifications that are grandparenting products.

Project Meetings

PC102803-1 Improve Search Functionality of the Qwest Wholesale Website to minimize selections - Status changed to Completed by Kim Isaacs, Integra: Request 1 and Request 3 have been completed. I continue to believe that search functionality of the website can be improved. CenturyLink can close this CR and note that Request 2 was denied and was not completed.

8/18/04 CMP Meeting Jarby Blackmun said in April or May she reported about Phase 1 updates which consisted of technical changes to how the search engine functions. There has been one additional update since then involving the ability to group by location. Since that time, Phase 2 has been placed on indefinite hold. Bonnie questioned moving the CR to Deferred Status and questioned if there was a notice for the last of the Phase 1 changes. Jarby said no, that it was a non-impacting change. Bonnie asked about instructions on the web site, saying once she gets to Wholesale she wants to stay within the Wholesale parameters. Jarby said entering wholesale as the first word of any search will keep the search inside Wholesale. The CR will move to Deferred Status.

7/21/04 CMP July Meeting Doug Andreen, Qwest reported that this is still in the requirements gathering phase and there is nothing new to report. Jarby Blackmun, Qwest hopes to have an update next month. The CR will remain in Evaluation.

-- 6/16/04 June CMP meeting minutes Doug Andreen, Qwest said there is no new information this month and that IT is currently in the gathering and evaluation stage of search requirements. The CR will remain in Evaluation.

5/19/04 CMP May Meeting Doug Andreen, Qwest said that IT is currently in the gathering and evaluation stage of search requirements. There is no clear timeline available as yet. The CR will remain in Evaluation.

-- 4/21/04 April CMP Meeting Jarby Blackmun, Qwest offered some new information on this CR. The general status is that Qwest has strengthened its infrastructure using spidering, fail-over growth (similar to redundancy), spell check capabilities, and meta data improvements. Current tasks include requirements gathering and technical improvements. Jarby said she will work with project leads to evaluate technical capabilities to achieve desired search category needs addressed in the CR. There is no timetable on the effort. Bonnie Johnson, Eschelon thought that the CR was going to be deferred. Kit Thomte, Qwest said that was considered since there didn’t seem to be much movement but now that there is movement we should leave in evaluation. The CR will remain in Evaluation.

03/17/04 Kit Thomte, Qwest noted that there may not be movement on this CR for some time. She suggested that the CR be moved to deferred status or deny status. Bonnie Johnson, Eschelon said she would rather see a deny than deferred status. The CR will be denied and an action item opened to track any movement on this issue. The CR will remain in Evaluation status while the denial is being formulated.

-- 2/18/04 CMP Meeting Doug Andreen, Qwest stated there is no new information this month. The CR will remain in Evaluation status.

- 1/21/04 CMP Meeting Doug Andreen, Qwest stated there is no new information this month. The CR will remain in Evaluation status.

-- 12/17/03 December CMP Meeting Jarby Blackmun, Qwest reviewed the draft response. Kathy Stichter of Eschelon said she had looked over the response and tried the recommendations and still often was getting over 1,000 responses. Jarby agreed that if the type is Wholesale with other key words the system will look for any of the words making our best response to put more information in the notifications. Bonnie Johnson, Eschelon asked who would head up the effort to make sure the notification has current links. Jarby advised that this would be the Product Managers' and Process Managers via the documentation process. These managers have been advised. Bonnie also questioned what status this CR would be in. It was agreed to move the status to Evaluation.

11/19/03 Nov CMP Meeting Kim Isaacs - Eschelon, presented the CR to improve the search capabilities of the Wholesale web site to be able to search only Wholesale, and to be able to search each category separately. She said Eschelon is encouraging the use of the web site and that many responses to searches is discouraging use. Bonnie Johnson - Eschelon, added that on a recent search for a grandfathered product, 12,300 results were returned. She further said that on the Clarification call Jarby Blackmun - Qwest, had indicated that changes to this site was in the works on a global level and that in the interim Jarby is investigating if more information can be added to the grandfather notices. Jarby added that the Wholesale search engine is the same engine driving the entire Qwest.com website. She also added that the capabilities described in the CR would be input to the Qwest effort to revamp Qwest.com. This CR will move to Presented status. Kim Issacs/Eschelon added that Eschelon asked Qwest to add links to notices to locate information contained in either the PCATS or Retail information. Qwest said it would work with the notice group to accomplish.

- Clarification Meeting

11:30 p.m. (MDT) / Wednesday November 5, 2003

1-877-521-8688 1456160# PC102803-1 Improve Search Functionality of the Qwest Wholesale Website to minimize selections

Attendees: Name/Company: Kim Isaacs, Eschelon Bonnie Johnson, Eschelon Jarby Blackmun, Qwest Doug Andreen, Qwest Linda Sanchez-Steinke, Qwest

Introduction of Attendees Introduction of participants on the conference call was made and the purpose of the call discussed.

Review Requested (Description of) Change Doug read the description of the CR as follows: Eschelon asks Qwest to improve the efficiency of the Qwest Wholesale Website search function. The CLEC community depends on the information Qwest provides on the Qwest Wholesale Website to obtain information on Qwest’s process, products, SGATs and OSS. The current search functionality of the Qwest Wholesale Website provides too many results and impedes a CLEC’s ability to quickly obtain important information. For example, on 10-14-03 Qwest sent a CMP notice regarding the grandparenting of Single Service in AZ. To fully understand the impact of this product retirement, Eschelon wanted to review the product information for Single Service on the Qwest Wholesale Website. Using the search function on the Qwest Wholesale Website, we received 12,300 results. A handful of these results did not pertain to wholesale but were Qwest retail information and Qwest corporate information. It is a burden to expect the CLECs to search through 12,300 results to find the information pertinent to a product. The above is one example of the struggles a CLEC faces when attempting to find specific information on the Qwest Wholesale Website. Improving the search functionality and CMP notice process is critical to a CLECs ability to find the information necessary for a CLEC to do business with Qwest. Qwest will also benefit if CLECs have better access to information on the Qwest Wholesale Website. Easy access to information may decrease the number of calls to the ISC, Qwest Service managers, WSHD and the Qwest CMP team.

Bonnie and Kim had nothing to add to the description or expected deliverables.

Jarby stated that the request was clear to her.

Kim mentioned that Eschelon is trying to encourage use of the website in her company and that the current search abilities are a hindrance.

Jarby said that Qwest.com has one search engine that covers the entire website and that there is recognition with Qwest as to the need to improve the search engine.

Bonnie stated that when the redesign architecture is done the needs of Wholesale and the CLECs need to be included.

Jarby said that those concerns were and will be included and that she believes this could be on the books for next year.

Doug explained the next steps including presenting the CR at the November CMP meeting and then having the response during the December cycle.

Kim thought that in the interim if there could be a link established to the grandparented USOCS or a better description given in the notifications that this would help.

Jarby said she would check with Susan Lorence and Mark Coyne on what could be done with the grandparenting issue. Jarby said she would also explore ways to do better searches on the existing engine since they are all a bit different this could make a good degree of difference.

Kim and Bonnie agreed this could help.

Confirm Areas & Products Impacted Qwest Wholesale Website

Confirm Right Personnel Involved Correct personnel were involved in the meeting.

Identify/Confirm CLEC’s Expectation These expectations were confirmed. 1. Allow a CLEC an option to search the Qwest Wholesale Website only. 2. Allow a CLEC the option to search each subsection (Product & Process, Resources, OSS, Network, Training, Notices and Forums, Customer Service) on the Qwest Wholesale Website. 3. Qwest will start including a link to the Product on the Qwest Website on all CMP notifications that are grandparenting products.

Identify any Dependent Systems Change Requests None identified.

Establish Action Plan (Resolution Time Frame) Kim will present the CR at the November 19 CMP Meeting. Response will be made during the December cycle.

CenturyLink Response

December 3, 2003

For Review by the CLEC Community and Discussion at the December 17, 2003 CMP Meeting

Kim Isaacs ILEC Relations Process Analyst Eschelon Telecom

SUBJECT: Qwest Change Request Response - CR # PC102803-1 Improve Search Functionality of the Qwest Wholesale Website to minimize selections

This letter is in response to Eschelon Communications Change Request CR # PC102803-1. This CR requests that Qwest provide improved search capabilities on the wholesale public web site and that Qwest include a link to the product on the Qwest Website on all CMP notifications regarding grandparented products. The request also include the need to refine searches to subsections within the Wholesale site, e.g. Product & Process, Resources, OSS, Network, Training, Notices and Forums, Customer Service.

The current web search engine covers all content associated with the qwest.com site architecture. This includes all html sites and associated documents found within the qwest.com/wholesale. To narrow a search to content found only within the wholesale site architecture, a user must enter the word wholesale in the search prompt box and any other specific word or phrase description. When the search returns its results, only look at results that contain the word wholesale and the other words or phrases, e.g. wholesale, poles, ducts, right of way. As an example, if a result shows the phrase poles, but does not show wholesale, the search pulled results from outside the wholesale architecture.

To further narrow a search, click on the advanced link (next to the search button), which should aid in refining a search. Choosing words or phrases that are specific to an inquiry can narrow a search. Example: searching for poles, ducts and right away will narrow the search and provide fewer responses than poles.

Browsers (Explorer, Netscape, AOL) generally contain an option to search within an HTML web page. As an example, in Explorer, look under the Edit Menu and select the Find on this Page tool. This will allow a user to search only within that page.

Qwest will include links to the appropriate product PCAT or will include the product manager contact information.

Sincerely,

Jarby Blackmun Senior Manager Wholesale Communications Initiatives