Open Product/Process CR PC102502-1CM Detail |
| Title: Change to the CMP Document Section 12.0 "Date TBD" Trouble Tickets | ||||||
| CR Number |
Current Status Date |
Area Impacted | Products Impacted | |||
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| PC102502-1CM |
Completed 10/25/2002 |
CMP Document | Production Support Process | |||
| Originator: Notarianni, Lynn |
| Originator Company Name: Qwest Corporation |
| Owner: Notarianni, Lynn |
| Director: |
| CR PM: White, Matt |
Description Of Change |
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Currently, Section 12.3 of the Qwest Wholesale Change Management Process Document has an IT Trouble Ticket closure disposition code of ‘Date TBD’ for IT Trouble Tickets that are not scheduled to be resolved in a patch, change or otherwise. Once the trouble ticket is closed in this manner, CLECs are provided status of the ticket at the Monthly Systems CMP Meetings, even if a date for resolution has been determined. Qwest would like to propose a change to the language to have “Date TBD” reflect a hold status to end the need for Event Notifications but not actually close the IT Trouble Ticket. Once the fix has been scheduled, Qwest can then provide an update to the IT Trouble Ticket, close the ticket with one of the four closure disposition codes, and only bring forward those tickets remaining in a hold status (‘Date TBD’) to the Monthly Systems CMP Meeting.
The proposed update to Section 12 is available in Supplemental Information.
Expected Deliverable Change Sectoin 12
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| Date | Action | Description |
| 10/25/2002 | CR Submitted | |
| 10/25/2002 | CR Acknowledged | |
| 10/31/2002 | Clarification Meeting Scheduled for 11/4/02 | |
| 11/4/2002 | Clarification Meeting held | |
| 11/20/2002 | Presented at the Monthly CMP Product/Process Meeting | |
| 11/21/2002 | Vote Notification distributed | |
| 12/18/2002 | CR voted on at the CMP Meeting. Approved by unanimous vote. |
Project Meetings |
| 12/18/02 - CMP Monthly Product/Process Meeting White-Qwest described the voting process. Van Meter–AT&T asked that Qwest recap the issue because she had missed the November CMP Meeting. Notarianni-Qwest described the change. Van Meter-AT&T asked if this would change the date the ticket was closed to when the patch was successfully implemented. White-Qwest and Zulevic-Covad stated that this change was only to remove “Date TBD” as a valid closure status for a trouble ticket. There were no further questions. White-Qwest conducted the vote. The change passed by unanimous vote 7 "Yes" and 0 "No." White-Qwest proposed that the change to the CMP Document be made in combination with the change from CR PC100201-1CM in a January 6, 2002, Level 1 notification. The attendees agreed. The CR status was updated to Completed. ================================================================== 11/20/02 - CMP Monthly Product/Process Meeting Notarianni-Qwest presented the CR. White-Qwest reviewed the process to change the CMP Document. He asked the participants if anyone wished to have any meetings before the vote to discuss the proposed change. No participants asked for input meetings. White-Qwest asked if the participants could agree that the vote be held at the December 2002 Monthly CMP Product/Process Meeting. The attendees agreed. White-Qwest stated that Qwest would distribute a vote notification. The CR status was updated to Presented. ================================================================== CLEC Change Request – PC102502-1CM Clarification Meeting 2:00 PM (Mountain Time) / Monday, November 4, 2002 1-877-550-8686 2213337# Attendees Matt White – CRPM Lynn Natorianni - Qwest Jeff Thompson - Qwest Beth Foster - Qwest Introduction of Attendees White-Qwest welcomed all attendees and reviewed the request. Review Requested (Description of) Change Natorianni-Qwest reviewed the CR. Confirm Areas and Products Impacted White-Qwest confirmed that the attendees were comfortable that the request appropriately identified all areas and products impacted. Confirm Right Personnel Involved White-Qwest confirmed with the attendees that the appropriate Qwest personnel were involved. Identify/Confirm CLEC’s Expectation White-Qwest reviewed the request to confirm Qwest's expectation. Identify and Dependant Systems Change Requests White-Qwest asked the attendees if they knew of any related change requests. Establish Action Plan White-Qwest asked attendees if there were any further questions. There were none. White-Qwest stated that the next step was for Qwest to present the CR at the November Monthly Product/Process Meeting and thanked all attendees for attending the meeting.
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Information Current as of 1/11/2021