Wholesale: Products & Services

Open Product/Process CR PC101904-2 Detail

Description Of Change

Expected Deliverables: To modify the existing CR form to include , Impacts LSOG Forms”.

Project Meetings

- April 26, 2005 Email Sent to AT&T: Hi Sharon, I hope you had a great vacation! Sharon, the CR that AT&T submitted, PC101904-2 To Modify Change Request Form to Include 'Impacts LSOG Forms' was implemented on March 3rd and was moved to CLEC Test at the March CMP Meeting. The new form has already been used to submit new CRs and is working great. Are you ready to close the CR? The meeting minutes from the April CMP Meeting are as follows: PC101904-2 To Modify Change Request Form to include ‘Impacts LSOG Forms’ Jill Martain-Qwest stated that this change was effective on March 3rd and is currently in CLEC Test. Jill stated that AT&T could not attend and Qwest would like to close this CR off-line with AT&T. There was no dissent to close the CR off-line. Please let me know if you are okay to close the CR. I appreciate it. Thanks, Peggy Esquibel-Reed Qwest Wholesale Change Management

-- April 20, 2005 Product Process CMP Meeting Discussion: Jill Martain-Qwest stated that this change was effective on March 3rd and is currently in CLEC Test. Jill stated that AT&T could not attend and Qwest would like to close this CR off-line with AT&T. There was no dissent to close the CR off-line.

- March 16, 2005 Product Process CMP Meeting Discussion: Peggy Esquibel Reed-Qwest stated that this was effective on March 3rd and that the CR submittal Form was revised and posted to the web site, and noted that the CMP Document was also updated with the update to Appendix D. Peggy stated that this CR moves to CLEC Test.

-- February 16, 2005 Product Process CMP Meeting Discussion: Peggy Esquibel Reed-Qwest stated that the Level 2 notice was out on February 10th and that the effective date was March 3, 2005. This CR remains in Development status.

-- COMMUNICATOR EXCERPT: Announcement Date: February 10, 2005 Effective Date: March 03, 2005 Document Number: PROS.02.10.05.F.02545.ChangeRequestForm Notification Category: Process Notification Target Audience: CLECs, Resellers Subject: CMP - Change Request Form Level of Change: Level 2 Associated CR Number or System Release Number: CLEC CR # PC101904-2

Summary of Change: On February 10, 2005, Qwest will post planned updates to its Wholesale Change Management Process Change Request Form to include revised documentation. These will be posted to the Qwest Wholesale Document Review Site located at http://www.qwest.com/wholesale/cmp/review.html.

In response to the CLEC initiated CR PC101904-2, Qwest has updated the Wholesale Change Management Process Change Request Form to include additional LSOG information. In discussion during the January CMP monthly meeting, it was agreed that this Change Request would follow a Level 2 notification timeline. Upon becoming operational, in conjunction with the CR form update on the CMP operational URL, the sample Change Request form in Appendix D in the Change Management Process document will be updated to include this as the current CR example. This document is found at the following URL: http://www.qwest.com/wholesale/cmp/whatiscmp.html. This does not change the CMP process in any way; it is only an update to the sample form.

Current operational documentation for this business procedure is found on the Qwest Wholesale Web Site at this URL: http://www.qwest.com/wholesale/cmp/changerequest.html.

-- January 19, 2005 Product Process CMP Meeting Discussion Peggy Esquibel-Reed/Qwest stated that there was an ad-hoc meeting on January 5th for the final review of the proposed changes to the form and CLEC concurrence was obtained. Peggy stated that AT&T has requested that a shorter comment cycle be given for this CR in order for the form to be implemented sooner. Peggy asked for CLEC concurrence for a Level 2 notice, which is a 7-day comment cycle. There was no opposition to a Level 2 notice. Jill Martain-Qwest stated that the Level 2 notice would be sent and noted that the status remains as Development.

January 5, 2005 Ad Hoc Meeting Minutes: Date: January 5, 2005 CR No & Title: PC101904-2 To Modify Change Request Form to Include ‘Impacts LSOG Forms’ Introduction of Attendees: Phyllis Burt-AT&T, Chris Terrell-AT&T, Jeff Sonnier-Sprint, Bonnie Johnson-Eschelon, Amanda Silva-VCI, Jennifer Arnold-TDS Metrocom, Kim Isaacs-Eschelon, Peggy Esquibel Reed-Qwest, Hank Martinez-Qwest, Randy Owen-Qwest, Anne Robberson-Qwest Conference Call Discussion: Peggy Esquibel Reed-Qwest stated that the purpose of the call was for final review of the Draft version 14 of the CMP CR Submittal Form and to discuss a shorter comment cycle, per the request of AT&T. Peggy Esquibel Reed-Qwest stated that the form is the same that has been discussed in previous calls and the December CMP Meeting. Peggy stated that the additions to the form include new areas for Form/Transaction/Process Impacted (IMA Only) for Order, LSR Activity, Pre-Order, and Post Order. Peggy asked if all was any opposition to the new form, version 14. Phyllis Burt-AT&T stated that AT&T was okay with the form. Jennifer Arnold-TDS Metrocom stated that TDS Metrocom was also okay with the form. Peggy Esquibel Reed-Qwest asked if everyone else was okay with the implementation of version 14. There were no additional comments or questions. Peggy Esquibel Reed-Qwest stated that it seems that all are in agreement that Qwest is to proceed with version 14 of the form. Peggy Esquibel Reed-Qwest stated that at the December CMP Meeting, AT&T asked if there could be a shorter comment cycle so this form could be implemented sooner and used, as it will be very helpful to the CLECs and to Qwest. Peggy asked if there was any opposition to a Level 2 notice being sent for a shorter comment cycle. There was no opposition brought forward. Peggy Esquibel Reed-Qwest stated that Qwest would obtain final concurrence to the Level 2 notice at the January CMP Meeting, and then the notice would go out for the implementation of the form, version 14. There were no additional questions or comments.

-- December 15, 2004 Product/Process CMP Meeting Discussion: Connie Winston-Qwest stated that the more information that is known and is agreed upon, the better. Connie stated that specific product’s would still be called out. Sharon Van Meter-AT&T asked if the form that will be implemented is the same form that was provided for the conference call Connie Winston-Qwest responded yes. Jill Martain- Qwest stated that the field for 'all' products would not be incorporated. Jill stated that the 45-day notice would be sent and at the end of the comment cycle, the CR will move to CLEC Test. Sharon Van Meter-AT&T stated that maybe the comment period could be shorter as this new form will be very helpful. Jill Martain-Qwest asked if the CLECs would like another ad hoc meeting prior to the 45-day notice being sent. Sharon Van Meter-AT&T responded yes and noted that on the ad hoc call, she will ask if all are agreeable to a shorter comment cycle. Jill Martain-Qwest stated that this CR would move to Development Status.

December 6, 2004 Emailed Qwest Response to Sharon Van Meter, AT&T: Sharon, Attached is the Qwest Response to PC101904-2 To Modify Change Request Form to Include 'Impacts LSOG Forms'. Thank you, Peggy Esquibel-Reed Qwest CMP CRPM

-- November 19, 2004 Meeting Minutes: Attendees: Sharon Van Meter-AT&T, Stephanie Prull-Eschelon, Kathy Stichter-Eschelon, Sue Wright-XO, Chris Terrell-AT&T, Nancy Saunders-Comcast, John Berard-Covad, Bonnie Johnson-Eschelon, Phyllis Burt-AT&T, Hank Martinez-Qwest, Anne Robberson-Qwest, Judy DeRosier-Qwest, Peggy Esquibel Reed-Qwest

Peggy Esquibel Reed-Qwest stated that the purpose of the meeting was to review the DRAFT CR Submittal Form that was emailed to Sharon at AT&T, which is the mock-up of the revised CR Form. Peggy stated that Qwest wanted to review and obtain input to make that we were headed in the right direction for the delivery of this request. Peggy Esquibel Reed-Qwest read the CRs description for the call participants. Peggy stated that the current version of the CR submission form is located on the Wholesale web site if the participants would like to pull it up and compare to the draft mock-up as we discuss the suggested changes. Peggy Esquibel Reed-Qwest stated that the draft version 14 has no changes until page 2 of the form. Peggy stated that the proposed changes are under the Area Impacted section and is so that the CR originator can provide as much information as you can. Peggy stated that the new information was derived from the LSOG Forms and are categorized by Pre Order, Order, Post Order, and LSR Activity. Peggy stated that the information is optional, as is the current information in the Area Impacted Section. Peggy stated that the CR originator would indicate any boxes that would be applicable to the request. Peggy stated that the section is optional but noted that the more information that is provided to Qwest, the less chance for problems down the road as far as what the request covered. Peggy then asked the call participants to review the draft mock-up and provide feedback. Sharon Van Meter-AT&T asked if all the impacted forms were under the new categories. Hank Martinez-Qwest responded yes. Sharon Van Meter-AT&T asked that if in the Products Impacted Section of the form, if they check LNP, can the form provide a pop-up list of all the applicable forms for LNP. Hank Martinez-Qwest stated that it would then become a more interactive form. Judy DeRosier-Qwest stated that MSWord does have the capability to do drop down’s but can then only pick one-at-a-time; it would be more complicated if more than one Pre Order item is impacted. Sharon Van Meter-AT&T stated that she was just wondering and to leave the request as a paper form for this CR. Stephanie Prull-Eschelon asked if Cancel should be with Post Order. Hank Martinez-Qwest stated that it should appear with Order and will be corrected. Sharon Van Meter-AT&T asked that the check box named Other be explained. Stephanie Prull-Eschelon asked if it would be used if the CR originator was proposing a new form. Hank Martinez-Qwest said yes. CLEC Community stated to keep Other as a check box. Phyllis Burt-AT&T stated that she liked the draft form. John Berard-Covad stated that Liz (Balvin-Covad) had a suggestion for him to bring forward. John stated that Liz would like to see a check box for all forms below. Hank Martinez-Qwest stated that the designation of All has created problems in the past and that Qwest was moving away from the global designation of All. Hank stated that in the submission of a CR, there is thought and clarity that is needed so the request can be as complete as it can and not be subject to interpretation of ‘All’. John Berard-Covad asked if the forms listed in the draft CR form are the Industry forms. Hank Martinez-Qwest responded yes. Stephanie Prull-Eschelon asked if the originator can select only an order form or if needs to select a form and product(s). Hank Martinez-Qwest stated that the current process would not change of selecting the impacted areas, including the form and products. Stephanie Prull-Eschelon asked that if the End User form is selected and it has a potential to impact all products, can Qwest provide an LOE for the specified product and an LOE for all products that would be applicable for the End User Form. Hank Martinez-Qwest stated that this can be cumbersome but if that would be beneficial to the CLECs and to Qwest, Qwest can look into doing that. Bonnie Johnson-Eschelon stated that was the real intent of this CR. Hank Martinez-Qwest stated that the CR was driving to include the forms and not the products. Stephanie Prull-Eschelon stated that the CLECs want to provide Qwest with as much information as they can and would like an LOE for the specific product checked, and an LOE for all products that would be applicable for the specified form. Bonnie Johnson-Eschelon stated that in the Products part of the form, they want the option to check all products for the form, or to check the specific product(s). Hank Martinez-Qwest stated that we may all be speaking of the same thing and the question is how to display it on the form. Hank stated that for example, Port Service can be several forms and sub sets of products. Qwest needs to know if the request is for all in the subset or maybe just part of the subset. Hank stated that the Clarification Call helps drive that discussion. Stephanie Prull-Eschelon stated for example, in the Order section, the form can have a check box for all products and if that All box is not checked, Qwest would then know to look in the Products section. Hank Martinez-Qwest stated that it would be very helpful that if a form is selected in the Order Section, that a selection be made in the LSR Activity section. Stephanie Prull-Eschelon and Sharon Van Meter-AT&T stated that LSR Activity would be helpful. Hank Martinez-Qwest stated that the CR originator should populate the impacted form and the impacted products, to determine the scope of the CR. Bonnie Johnson-Eschelon stated that the CLECs want, in the impacted products sections, a check box for all products for the specified Form. Hank Martinez-Qwest stated that LSR Activity is also important. Bonnie Johnson-Eschelon stated that the CLECs do not want Qwest to reinvent the wheel but do want all products if there would be no substantial difference to the LOE. Bonnie stated that the CLECs need to get a clear understanding of what Qwest is doing. Bonnie Johnson-Eschelon stated that a check box for All may not be wanted for LSR Activity. Stephanie Prull-Eschelon stated that the all check box needs to be in the product list, not below Pre-Order, Order, Post Order, or LSR Activity. Sharon Van Meter-AT&T and Phyllis Burt-AT&T agreed. Stephanie Prull-Eschelon asked if Qwest only relates products to Order and maybe Pre-Order. Hank Martinez-Qwest stated for Order only. Hank stated that Pre Order and Post Order are product independent. Bonnie Johnson-Eschelon stated that in the Impacted Products sections, the All check box needs to clearly state that it applies to Order Forms only. Hank Martinez-Qwest asked if the CLECs Community likes the areas of Pre-Order, Order, Post Order, and LSR Activity. Stephanie Prull-Eschelon stated yes and noted that the check box for Cancel needed to be moved. Stephanie Prull-Eschelon stated that an All check box needs to be in the Product section. There were no other questions or comments. Peggy Esquibel Reed-Qwest stated that Qwest would consider the suggested changes and provide a response or status prior to the December CMP Meeting.

-- November 17, 2004 Product Process CMP Meeting Discussion: Sharon Van Meter – ATT presented the CR. Sharon reviewed the CR description and advised that ATT’s expected deliverable is to identify the specific LSOG forms on the CR form. Sharon advised there is a meeting on Friday to review the CR form. This CR will move to Presented Status.

Time/Date: Place: Conference Call-In No.: CR No.:CLEC Change Request Clarification Meeting

2:00 p.m. (MT) / Monday November 1, 2004

1-877-521-8688 1456160# PC101904-2 To Modify Change Request Form to include Impacts LSOG Forms Attendees Attended Conference Call Name/Company: Kim Isaacs, Eschelon Stephanie Prull, AT&T Phyllis Burt, AT&T Sharon Van Meter, AT&T Rosalin Davis, MCI Jim Recker, Qwest Randy Owen, Qwest Connie Winston, Qwest Cindy Macy, Qwest Doug Andreen, Qwest Title:

Meeting Agenda: Action 1.0 Introduction of Attendees Introduction of participants on the conference call was made and the purpose of the call discussed. 2.0 Review Requested (Description of) Change This was a combined clarification call for two AT&T CRs. PC101904-1 was covered first. Then Sharon Van Meter read and reviewed this CR. This CR requests that all of the LSOG forms be placed in the Product Impacted section of the CR rather than focusing on a particular product. Doug verified that what AT&T is requesting is that the LSOG forms be placed on the Change Request Form so the CLECs can fill out what forms are affected when submitting a request. Phyllis answered yes and that the CLECs hoped this would be helpful for Qwest to see the request at the form level. Stephanie Prull said this can be used as a limiting tool since for instance there are fifteen products on the Resale form. Randy Owen asked how that would have helped the TN SANO issue. Phyllis felt this was done piecemeal and that products kept getting added when it probably would have been easier to do all at once. Stephanie added that this is an attempt to give all the information at once and then determine (if the LOE is too high for instance) if we need to piecemeal. Phyllis asked if the LOE would be lower to implement all at once. Randy responded that in some cases yes but probably not always. It depends on the scope of the request and the release pattern and would have to be evaluated on a case by case basis. There were no further questions. 3.0 Confirm Areas & Products Impacted Potentially all products 4.0 Confirm Right Personnel Involved Correct personnel were involved in the meeting.

5.0 Identify/Confirm CLEC’s Expectation To add LSOG forms to Change Request Form 6.0 Identify any Dependent Systems Change Requests None 7.0 Establish Action Plan (Resolution Time Frame) The CR will be presented at the November CMP meeting.

CenturyLink Response

RESPONSE For Review by CLEC Community and Discussion at the December 15, 2004, CMP Product/Process Meeting

Sharon Van Meter AT&T

SUBJECT: AT&T’s Change Request Response - CR #PC101904-2

This is in response to the AT&T submitted CR PC101904-2. This CR requests a Modification to the existing CMP CR submittal form to include the impacted LSOG forms.

A clarification call was held on 11/01/04 to discuss the request and a subsequent meeting was held on 11/19/04 with AT&T and members of the CLEC Community.

Qwest accepts this CR. Qwest will modify the CMP CR submittal form to include the impacted LSOG forms in four new areas of the CMP CR submittal form. The four new areas are categorized as Order, LSR Activity, Pre-Order, and Post-Order. The LSOG Form names will be listed under the appropriate category.

Qwest will provide a status update of the work to implement this CR at the December CMP meeting.

Sincerely,

Qwest