Wholesale: Products & Services

Open Product/Process CR PC101802-1 Detail

Description Of Change

Submitted 02-11-03

PC101802-1 – Description of Change

Currently, Covad obtains demarc information from Qwest as part of the joint acceptance testing process. In the event that demarc in not transmitted at that time, Covad can obtain demarc info by calling Qwest’s Interconnect Group. By making demarc info available offline, electronically, Qwest will eliminate the need to staff this function and Covad and other CLECs can access that information at any time. All CLEC’s require demarc information on any install performed by Qwest regardless of the product. The CLEC itself or a Vendor will need to finish or extend the install to the customer and often cannot locate the line or circuit. The result is a call to obtain the information.

Expected Deliverable

Electronic Access to demarc information

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Currently, Covad obtains demarc information from Qwest as part of the joint acceptance testing process. In the event that demarc in not transmitted at that time, Covad can obtain demarc info by calling Qwest’s Interconnect Group. By making demarc info available offline, electronically, Qwest will eliminate the need to staff this function and Covad and other CLECs can access that information at any time.

Expected Deliverable

Electronic Access to demarc information

Project Meetings

Buckmaster-Qwest presented the response and stated that the CR would cross over to the systems side for development and implementation. The CR was crossed over.

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04-16-03 - CMP Meeting

Buckmaster-Qwest stated that Qwest had researched the Eschelon request from the March meeting and determined that it would signifigantly change the scope and cost of the solution. She suggested that current testing had shown that 100 percent of the samples included binding post information. She cautioned that Qwest could not guarantee that information would be in the report. She asked the CLECs to evaluate the strength of the Qwest solution and submit another CR if they felt that it did not meet their specific needs. The CR was moved to development status.

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03-19-03 - CMP Meeting

White-Qwest stated that an Ad Hoc meeting to discuss this CR was held on 3/17. He stated that Qwest presented a proposed solution at this meeting and, based on questions here, would present a formal response to the web after this meeting and present it at the April CMP Meeting. Johnson-Eschelon asked if binding post information would be available to the CLECs. Buckmaster-Qwest stated that binding post information would be available for POTS and designed services when it was available. She stated that the focus of this CR was on the information that was in WFA/C for designed services; primarily the location of the demarc. She stated that this database may include additional information, and that Qwest would provide all information it had. She stated that she had reviewed several examples and that all of them had the information Bonnie was interested in. Johnson-Eschelon stated that she did not want to alter this CR and would submit a separate CR if there were many instances where there was no binding post information. Buckmaster-Qwest pointed out that Qwest provides the CLECs demarc information two times, by voice and e-mail, immediately following the completion of work. Mendoza-Allegiance stated that the Qwest technicians should provide binding post information. Buckmaster-Qwest stated that the description of change for this CR did not include changing the processes for Qwest technicians. Zulevic-Covad agreed that the CR was only written to obtain access to demarc information. Thomte-Qwest asked Zulevic and Johnson if they would be amenable to opening an additional CR for this if necessary. Johnson-Eschelon and Zulevic-Covad stated that they would.

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Ad Hoc Meeting 10:00 a.m MT, March 17, 2003

Attendees Matt White – Qwest Cindy Buckmaster – Qwest Dan Busetti – Qwest Jeanne Whisenant – Qwest Dave Hahn - Qwest John Berard – Covad Rick Paine – US Link Lori Mendoza – Allegiance Liz Balvin – WorldCom Terrance Morgan - WorldCom Erica Beamus – WorldCom Jeff Gelwick - WorldCom Stephanie Prull – McLeod USA Bonnie Johnson – Eschelon

White-Qwest welcomed attendees and explained the purpose of the meeting. He asked Buckmaster to review the potential solution Qwest had identified for the CR.

Buckmaster-Qwest reviewed the issues identified on the prior Ad Hoc call and stated that Dan Busetti came up with a potential solution. Busetti-Qwest reviewed the solution. He stated that Qwest would add functionality in CEMR to meet this request. He stated that for non-design circuits, CLECs would go to the non-design services action page and select a radial button to view the demarc information. He stated that a similar process would be in place for design services.

Mendoza-Allegiance asked if this functionality would include orders that have been dispatched or only those that have not been dispatched. Buckmaster-Qwest stated that Qwest would provide any information Qwest has. She explained that there would be occasions when Qwest doesn’t have all the information. She clarified that Qwest would not dispatch just to provide information to the database. She stated that the information for Designed Services would be pulled from WFA/C. She stated that information is populated into the database by Qwest technicians at many different locations. Johnson-Eschelon stated that at the previous Ad Hoc meeting Buckmaster had stated that the times when information was not available would be rare. Buckmaster-Qwest stated that at the previous Ad Hoc call the participants discussed that the Demarc information is most important in multi-tenant environments. She stated that binding post information was ancillary to the original request. She explained that Qwest would provide all the information that it can. Johnson-Eschelon asked if Qwest would provide binding post info if it is available. Buckmaster-Qwest stated that Qwest would.

Mendoza–Allegiance asked how the information got into the database if the order was not dispatched. Buckmaster–Qwest stated that if a technician anywhere provides the information, it would provided to the CLECs. She stated that Qwest was not modifying the existing processes for Qwest technicians. She stated that any information in the databases would be available to the CLECs. She explained that POTS has a different source than the Design Services side. Busetti–Qwest stated that LMOS was the database that Qwest would be be pulling the POTS information from. He stated that this database, if properly populated, includes terminal and binding post information.

Berard–Covad asked if specials would be pulled from WFA-C. Busetti–Qwest stated that the would.

Berard–Covad asked if Qwest was setting up a separate database and if Qwest could send the information to the CLECs. Busetti–Qwest stated that Qwest would not send reports to the CLECs, but that the functionality would take a live look at the data in WFA/C and LMOS at the time of the request. Berard–Covad stated that he was happy to hear that it was a live look. He confirmed that when CLECs went into CEMR and made a request it would be live look. Busetti–Qwest stated that the information would be pulled directly from WFA/C and LMOS.

Mendoza-Allegiance asked how the data would be in these databases. Busetti–Qwest stated that it would be in the database as long as the circuit is alive. Prull–McLeod asked how long it took the technicians to update the information in the database. Buckmaster–Qwest stated that she would check. She stated that it was updated within the same workday and that the practice is to do it as soon as the work is completed.

Mendoza–Allegiance asked if the technicians would go out on the plant test date for designed services. Buckmaster–Qwest stated that she needed to check to get an accurate answer to that question.

White-Qwest asked if this met Covad’s intent for the request. Berard–Covad stated that Covad would still like the information sent to them, but that this was a good solution. Buckmaster-Qwest stated that the information is delivered to the CLECs twice for Designed Service circuits: verbally upon closure, and via e-mail within 48 hours of closure. Berard-Covad stated that was good to hear. He stated that Covad could work with that.

White-Qwest stated that Qwest would present a verbal response at the March 19 CMP Meeting and would post a written response on the interactive report following the meeting. He thanked the attendees and adjourned the meeting.

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02-19-03 - CMP Meeting

Buckmaster-Qwest presented the Qwest response. Zulevic-Covad stated that his preference was to have the information sent to the CLECs, and his second preference was to have Qwest make the information available to the CLECs. Buckmaster-Qwest stated that she understood that this CR requested three things: 1. An electronic means of accessing information regarding the Demarc and Binding Post location - for orders that were provisioned by Qwest at the CLEC’s request. 2. The CLECs would like this information for both Designed and POTS. 3. Provided as soon as possible upon completion of Qwest’s work. There were no further questions.

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Ad Hoc Meeting 02-07-03

Attendees Matt White – Qwest Cindy Buckmaster – Qwest Deni Toye - Qwest Bonnie Johnson - Eschelon Rick Paine – U.S. Link Kelly Hamilton – U.S. Link Karla Kaatz – 180 Communications Mike Zulevic – Covad Glenn Gill – ATG

White-Qwest announced attendees and explained that the purpose of this meeting was to allow Qwest to ask Covad some questions about the CR.

Buckmaster-Qwest stated that she thought the Covad was requesting demarc information in an accessible form so the company could route its technicians properly. Zulevic-Covad stated that this was the gist of the request. Johnson-Eschelon stated that she would like Qwest to give the demarc information including the where the cross-connect is made. She would like the information to include terminal and binding post information. Zulevic-Covad stated that he would revise the Description of Change to reflect this information.

Buckmaster-Qwest asked if the location of the demarc information was only important for large (primarily commercial) buildings. Zulevic-Covad stated that the majority of the sites they wanted demarc information for were commercial sites or large buildings, but there were some unique residential locations they also needed it for.

Buckmaster-Qwest stated that the demarc information may not be available on 100% of the circuits. Zulevic-Covad asked if the Qwest installation technicians reported the demarc information into WFA. Buckmaster-Qwest stated that she did not know. Toye-Qwest stated that the demarc information was communicated via the PTA e-mail after and order is completed. Johnson-Eschelon stated that the e-mail did not include binding post information except for T1’s. She stated that they CLECs were asking for a report that included POTS.

Buckmaster-Qwest stated that she might have to issue a response that commits to only giving the CLECs the information that Qwest currently has. Johnson-Eschelon stated that she understood that the information might not be everything the CLECs would like. Buckmaster-Qwest stated that currently the demarc information is supplied to the CLECs at two different times: verbally when the order is closed and electronically (via e-mail) within 48 hours after the order is closed.

Johnson-Eschelon stated that the real issue was the CLECs are having a problem finding demarc locations and binding post assignments. As a result, the CLECs call QCCC. She stated that completing this CR would result in a small call flow to the center. Zulevic-Covad stated that Covad calls the QCCC to determine demarc information for every order their technicians went on. He stated that he was not sure that Qwest had the complete information for every call.

Buckmaster-Qwest recapped that the CLECs were looking for an electronic method to access information on demarc and binding post locations. Gill-ATG stated that the appropriate means to communicate this information would be on the loop DLR/DSR. Johnson-Eschelon stated that the DLR is not available soon enough. Buckmaster-Qwest reviewed that the CLECs want access to the information about the physical location that Qwest did its work. Johnson-Eschelon stated that Buckmaster had adequately summarized the essence of the request. Zulevic-Covad stated that the CLECs wanted this information as soon as the Qwest technicians finish their work.

Zulevic-Covad stated that he was not familiar with the PTA e-mail results. He stated that that method of communication would not work for POTS.

Buckmaster-Qwest recapped that the CLECs were looking for: 1. An electronic means of accessing information regarding the Demarc and Binding Post location - For orders that were provisioned by Qwest at the CLEC’s request 2. The CLECs would like this information for both Designed and POTs services 3. Provided as soon as applicable after the close of the order

There were no further questions. White-Qwest and Buckmaster-Qwest thanked the attendees and adjourned the meeting.

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01/15/03 - CMP Meeting

Moreland-Qwest presented the Qwest response. White-Qwest recommended the CR be placed in Evaluation status when it is crossed over. Johnson-Eschelon asked if a representative from IT could explain in more detail why the CR needed to be crossed over. Schultz-Qwest stated that they could. The CR was crossed over to systems with a status of Evaluation.

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12/18/02 - CMP Monthly Product/Process Meeting

Moreland-Qwest described the CR and presented the Qwest response. Berard-Covad stated that Qwest was looking at a database but Covad was open to Qwest introducing any type of electronic means of presenting the information, not just EDI. He stated that Covad would prefer EID, however. Boudhaouia-Qwest stated that stated that Verizon doesn’t have a database and Qwest is trying to determine if there is a feasible way for Qwest to make this information available to the CLECs. Johnson-Eschelon stated that regardless of how Verizon delivers, the fact is that they do make the information available and Qwest does not. She continued that this would be a good change for all companies involved. The attendees agreed to move the CR into Evaluation status.

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11/20/02 - CMP Monthly Product/Process Meeting

Berard-Covad presented the CR. He stated that Covad wanted electronic access to demarc information and was given that access by other ILECs. White-Qwest asked which ILECs provided this information and how they provided it. Berard-Covad stated that Verizon provides CLECs a downloadable file that contained demarc information and updated this file four times a day. He stated that the information included floor/closet/binding post or language like “northwest corner of the basement.” Schultz-Qwest asked how having electronic access to this information helped Covad. Berard-Covad stated that it allowed them to access the information at any time and that Covad was hoping to streamline the process in the future to allow JAT without a phone call. Berard-Covad stated that Covad would prefer a file be sent to them every day, but would be happy with a download. Spangler-AT&T and Johnson-Eschelon stated that they would prefer delivery as well and that this should apply to all resale products as well. The CR status was updated to Presented.

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CLEC Change Request – PC1018002-1 Clarification Meeting 2:00 PM (Mountain Time) / Tuesday, November 5, 2002

1-877-550-8686 2213337#

Attendees Matt White – CRPM Minda Cutcher – Covad Brett Fesler – Qwest Neil Houston - Qwest

Introduction of Attendees White-Qwest welcomed all attendees and reviewed the request.

Review Requested (Description of) Change Cutcher-Covad reviewed the CR and stated that Covad was seeking the same information about the physical location of demarcs at customer prems through electronic means as they got when they called the interconnect center QCCC. She said an example would be to say the demarc was in the northwest corner of the basement of a building.

Houston-Qwest confirmed that Covad was seeking a physical description so the Covad Technician could find the demarc.

Cutcher-Covad stated that they currently get the information during Joint Acceptance Testing, and that she would like a means to access the information electronically. She stated that Qwest must have a database in which it records this information and surmised that to grant this request, Qwest could design a means for Covad to access that database.

Houston-Qwest asked if Covad was seeking a Web site format.

Cutcher-Covad stated that they weren’t necessarily seeking a Web site that could be accessed 24x7, just a means of getting the information electronically during normal business hours. She stated that other ILECs (Verizon and PacBell) had offered this functionality to Covad.

Houston-Qwest stated that he would work with some of his contacts at those companies to understand how they offered this information to CLECs.

Confirm Areas and Products Impacted White-Qwest confirmed that the attendees were comfortable that the request appropriately identified all areas and products impacted. Confirm Right Personnel Involved White-Qwest confirmed with the attendees that the appropriate Qwest personnel were involved.

Identify/Confirm CLEC’s Expectation White-Qwest reviewed the request to confirm Covad’s expectation.

Identify and Dependant Systems Change Requests White-Qwest asked the attendees if they knew of any related change requests.

Establish Action Plan White-Qwest asked attendees if there were any further questions. There were none. White-Qwest stated that the next step was for Covad to present the CR at the November Monthly Product/Process Meeting and thanked all attendees for attending the meeting.

CenturyLink Response

DRAFT RESPONSE For Review by CLEC Community and Discussion at the May 21, 2003, CMP Product/Process Meeting

Mike Zulevic Director - GEA Covad Communications

SUBJECT: Qwest’s Change Request Response - CR #PC101802-1

Qwest accepts this change request. Qwest will implement a solution to this request in the CEMR release currently scheduled for implementation in first quarter 2004.

Functionality, scheduled for inclusion in this release, will include: - For Designed services – any information related to demarc location and binding post termination available - For Non-Designed services – any information related to binding post termination available.

There may be instances when no information is available in the source data. In such instances, the information will not be available via the new functionality. Additionally, Qwest will continue to provide customers with all applicable demarc/binding post information, by voice and e-mail, immediately following completion of work to connect a designed services circuit.

Qwest will provide updates on the progress of the implementation of this solution at Monthly CMP Product/Process Meetings.

Sincerely, Cindy Buckmaster Product Manager

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February 12, 2003

DRAFT RESPONSE For Review by CLEC Community and Discussion at the February 19, 2003, CMP Product/Process Meeting

Mike Zulevic Director - GEA Covad Communications

SUBJECT: Qwest’s Change Request Response - CR #PC101802-1

Qwest recently conducted an Ad Hoc Clarification meeting with several CLECs that revealed additional complexity in this CR. Qwest recommends this CR remain in Evaluation Status while Qwest fully explores a potential solution. Qwest will provide a status of Qwest’s research at the March CMP meeting.

Sincerely, Cindy Buckmaster Product Manager

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January 6, 2003

REVISED RESPONSE For Review by CLEC Community and Discussion at the January 15, 2002, CMP Product/Process Meeting

Minda Cutcher VP Government and External Affairs Covad Communications

SUBJECT: Qwest’s Change Request Revised Response - CR #PC101802-1

This is a revised response regarding Covad CR PC101802-1.

The scope of this request is extremely large and detailed, as there are literally tens of thousands of demarc locations in Qwest’s fourteen-state region.

Qwest has researched the requirements to accomplish this request and has found it to be technically feasible. Implementing this request, however, will require changes to IMA. As a result, Qwest recommends that this CR cross over to become a Systems CR.

Sincerely,

Heidi Moreland Staff Advocate Policy and Law Qwest

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December 6, 2002

DRAFT RESPONSE For Review by CLEC Community and Discussion at the December 18, 2002, CMP Product/Process Meeting

Minda Cutcher VP Government and External Affairs Covad Communications

SUBJECT: Qwest’s Change Request Response - CR #PC101802-1

This is a preliminary response regarding Covad CR PC101802-1.

The scope of this request is extremely large and detailed, as there are literally tens of thousands of demarc locations in Qwest’s fourteen-state region.

Covad indicated that Verizon provides a database for CLECs to get this information themselves, eliminating the need to call. Qwest research determined that Verizon currently supplies CLECs with demarc location information on an order by order basis using an existing database called Wholesale Provisioning Tracking System (WPTS) which they created for CLECs to track orders (see URL below). Demarc location information is only available for orders that have been dispatched and completed. Verizon’s system does not accumulate the information as an ongoing repository for general searches, thus there is no Verizon demarc database. At this time, Qwest does not have a similar WPTS-type database available and this request would require development of such a database.

Qwest recommends that this CR be placed in Evaluation status until Qwest completes an evaluation of the scope and feasibility of the process changes necessary to implement the Covad request.

Sincerely,

Heidi Moreland Staff Advocate Policy and Law Qwest