Wholesale: Products & Services

Open Product/Process CR PC100401-1 Detail

Description Of Change

Project Meetings

12/19/02 Systems CMP Meeting Kit Thomte/Qwest said we’ve had a couple of discussions over the last few days on the this CR. Bonnie Johnson/Eschelon thought this CR had been denied and wanted Qwest to provide a status in this meeting. What we’ve agreed to do, is to close the existing systems CR, resurrect the original Product/Process CR, deny it, then create a sub-CR under the Product/Process CR with an MN suffix so that the things that Bonnie Johnson/Eschelon wanted would be addressed in the sub CR. Judy Schultz/Qwest- noted that Section 5.7 of the CMP Document states that if there is a systems change request with a manual process available, then a parent-child relationship CR would be created. The reason we went that route is that Bonnie Johnson/Eschelon felt that the original request was a deny and did not want to start with a new date. Bonnie Johnson/Eschelon stated that when this CR was originally opened, we were optimistic that it would happen, and it was crossed over to Systems to add a USOC. The systems CR does not apply any more. She also stated that it was very important to me because I asked for a specific product. Qwest stated that they are unable to fulfill that request so the CR has to be denied. They have some solutions that will alleviate some of the pain, so part of what I asked for can be provided. Jonathan Spangler/AT&T asked Bonnie Johnson/Eschelon if they are asking Qwest to do a coordinated hot cut. Bonnie Johnson/Eschelon noted from unbundled to resale or UNE-P. Jonathan Spangler/AT&T asked how is that different from what we’re building with Joan Wells/Qwest now. Bonnie Johnson/Eschelon said that is just with port-in. Jonathan Spangler/AT&T asked if we have clarification that the loop that the CLEC is using is a Qwest loop - Qwest is not going to reuse the facility. Bonnie Johnson/Eschelon said that the problem is you have the potential of a customer working at two switches. Judy Schultz/Qwest said that when we open this MN CR, we’ll bring that it forward to the next meeting and make sure we have all the right people on the telephone from Product and Process. Jonathan Spangler/AT&T stated that the CLEC to UNE-P CLEC discussion with Joan Wells/Qwest might help to see how we handle those orders. Mike Zulivac/Covad said that is something that Covad is interested in as well. If there is an opportunity to broaden the scope to include all types of coordinated hot cuts that may be beneficial. Jonathan Spangler/AT&T asked if they would have to define the scope of the MN CR. Bonnie Johnson/Eschelon said that Qwest has actually denied this, so I’m not sure that will help you Judy Schultz/Qwest said that there are piece parts that can be completed through a manual process change. She explained that that was what the MN suffix was to be used for. Once we have the experts in the room perhaps, we can address your concerns as well. Therefore, is everyone ok with us closing the systems CR, denying the original Product/Process CR and then having the appropriate SMEs in the room to discuss the MN CR. All agreed. Kit Thomte/Qwest said that this action item will be closed.

Subject: FW: CR Issues Related to CHC for UBL to Resale Conversions Date: Thu, 31 Jan 2002 13:10:11 -0600 From: "Stichter, Kathleen L." To: rhmart2@qwest.com CC: "Johnson, Bonnie J."

Ric, Please respond to Bonnie's questions and requests below. Thanks

Kathy Stichter ILEC Relations Manager Eschelon Telecom, Inc 612-436-6022 klstichter@eschelon.com

> --Original Message-- > From: Johnson, Bonnie J. > Sent: Sunday, January 20, 2002 7:14 PM > To: Stichter, Kathleen L. > Cc: Powers, F. Lynne; Clauson, Karen L. > Subject: CR Issues Related to CHC for UBL to Resale Conversions > > Kathy, > The following are the questions I would like to communicate to Ric Martin. > * Qwest indicated there was a documented process for Network services stating if there is a lift and lay involved, the lift and lay would be > done at or as close to the FDT as possible. Please confirm and provide documentation. * What is the jeopardy process when Qwest is unable to obtain an FOC > on the TN release from another CLEC. * What is the appropriate interval for UBL to Resale port in conversions. Please provide documentation. * Is there a standard interval for responding to an LSR requesting the release of TN's. What is the industry standard. What is Qwest's obligation > to obtain the response. > > In addition, Eschelon would like to move forward with the process recommendation for orders where new facilities are required. > > Thanks for your assistance. > > Bonnie Johnson

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Subject: FW: Conference Call for CR for CHC Date: Thu, 29 Nov 2001 16:12:47 -0600 From: "Stichter, Kathleen L." To: rhmart2@qwest.com

Ric, Eschelon's intent on the CR was for both scenarios. So based on the call this morning, what Eschelon would be looking for would be 2 different processes. One for internal to Qwest only and one that would coordinate internally and externally with the CLEC (Eschelon) if the CLEC for the UBL was the same CLEC for the resale. Thanks

Kathy Stichter ILEC Relations Manager Eschelon Telecom Inc Voice 612 436-6022 Email klstichter@eschelon.com

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CLEC Change Request Clarification Meeting

November 29, 2001, 9:30 am (MT) Conference Call

866.564.8688 PC100401-1, Process for Coordinated Hot Cuts on CLEC UBL to CLEC Resale

Attendees: Ric Martin, Qwest Joan Wells, Qwest Kathy Stichter, Eschelon

Introduction of Attendees Introduction of the participants on the Conference Call was made and the purpose of the call was to reconfirm Eschelon’s requirements under the CR and review their e-mail dated 11/19/01.

Review CR Requirement an E-Mail Qwest explained that Qwest currently has a process for ordering a loop with LNP. Also there is currently coordination with Port-out activities. There currently is no coordination on Port-in activity. Qwest explained that there could be 2 scenarios for a coordination of a cut from CLEC UBL to CLEC Resale: 1. CLEC owns the UBL and Resale – Eschelon UBL want to go to Eschelon Resale. 2. A different CLEC Owns the UBL from the resale – Another CLEC owns the UBL and want to go to Eschelon Resale. Qwest advised that they could provide the coordination process internally to Qwest when the UBL and Resale are by the same CLEC.

Qwest currently doesn’t control the 3rd party CLECs release of a translation. Qwest doesn’t have a product offering for the Port-in coordination and would need to establish agreements for this activity with other CLECs.

Confirm Right Personnel Involved Qwest’s indicated that Joan Wells would be responsible for the internal Port-in coordination process, but Qwest Product Marketing would be responsible for development of any product offerings.

Action Plan Eschelon is to confirm if they want Qwest to develop a process for the two (2) scenarios listed in 2.2 above or only scenario 1. Qwest to review requirements for a product offering with Product Manager. Based on Eschelon’s answer to 7.1, Qwest to evaluate and develop response.

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11/19/01 E-Mail from, Stichter, Kathleen L." wrote:

> Kate, > Bonnie Johnson has answered your questions below. > Thanks > > Kathy Stichter > ILEC Relations Manager > Eschelon Telecom Inc > Voice 612 436-6022 > Email klstichter@eschelon.com > > > --Original Message-- > > From: Johnson, Bonnie J. > > Sent: Friday, November 16, 2001 4:57 PM > > To: Stichter, Kathleen L. > > Subject: RE: [Fwd: PCCR100401-1, Questions] > > > > > > Kathy, > > See below! > > --Original Message-- > > From: Stichter, Kathleen L. > > Sent: Friday, November 16, 2001 1:30 PM > > To: Johnson, Bonnie J. > > Subject: FW: [Fwd: PCCR100401-1, Questions] > > > > Bonnie, > > Can you please answer the questions below and I will send the answers on > > to Kate? > > Thanks > > > > Kathy Stichter > > ILEC Relations Manager > > Eschelon Telecom Inc > > Voice 612 436-6022 > > Email klstichter@eschelon.com > > > > --Original Message-- > > From: Kate Spry [SMTP:kspry@qwest.com] > > Sent: Monday, November 12, 2001 3:28 PM > > To: klstichter@eschelon.com > > Subject: [Fwd: PCCR100401-1, Questions] > > > > Kathy, > > > > Could you please answer a few questions for us. Thanks. > > > > Kate Spry > > > > Joan Wells wrote: > > > > Thanks for your help, Kate. > > > > Questions about PCCR100401-1. > > > > 1) Would we ever have an Unbundled Loop conversion to a Resale account > > without LNP? No > > If so, in what scenario would this be? > > Would you want coordination for this as well? > > > > 2) I understand the CR to be specific to Port In to Resale from a CLEC > > that currently has the end user as an UBL. > > Qwest will make every attempt to reclaim the loop. Do you want > > coordination on the Port in even when Qwest is not reusing any facilities? > > Yes for the LNP and translations > > > > 3) If Qwest is unable to successfully negotiate managed cut arrangements > > with the outgoing CLEC, would you still want the internal Qwest Port In > > piece to be managed? Yes > > > > 4) If this is established as a product offering, charges may apply. Would > > this be satisfactory? Yes. > > > > 5) Are you wanting coordination for Port Within T&F's as well? No. > > However, we have had situations where the F comes down before the T goes > > up. I understand there will be some down time but this is for several > > hours. We would like the F side kept up until it is necessary to do > > translations on the port within and T side. > > > > << Message: PCCR100401-1, Questions >>

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Alignment/Clarification Meeting 10:30 p.m. (MDT) / Friday, November 5th, 2001 Conference Call 1-877-542-1728 Attendees: Kathleen Stichter, klstichter@eschelon.com, Eschelon Telecom Tina Schiller, tmschiller@eschelon.com, Eschelon Telecom Bonnie Johnson, bjjohnson@eschelon.com, Eschelon Telecom Russ Urevig, rurevig@qwest.com, Qwest Stacy Hartman, sscrogh@qwest.com, Qwest Mallory Paxton, mpaxton@qwest.com, Qwest Janean Van Dusen, jvandus@qwest.com, Qwest Laurel Neher, lneher@qwest.com, Qwest Debra Smith, dssmith@qwest.com, Qwest Kate Spry, kspry@qwest.com, Qwest

Eschelon asks Qwest to establish a process for Coordinated Hot Cuts on CLEC Unbundled Loop to CLEC Resale. Areas: Pre-Ordering and Ordering Products: Resale, Centrex, UNE-P Janean is the ‘owner’ of this CR and will be the point of contact for future problems of this nature until the root cause is established and draft response issued. Lorna Dubose and/or Maureen Callan should be notified and brought into the response for answers regarding Migration. Stacie, Mallory, Laurel, and Debra will be available for any questions regarding their impacted areas. Kate will coordinate all necessary clarification meetings, complete meeting minutes, and review, forward, and store necessary documentation to database. Currently Qwest only offers Coordinated Hot Cuts (CHC) on the unbundled product. Qwest should offer the option for coordination when a customer is converting from CLEC UBL (Unbundled Loop) to CLEC resale. Whether reuse of facilities or new facilities are requested the coordination of the Lift and Lay and/or install, porting, and translations requires coordination to ensure our end user customers do not experience service impacting issues for extended periods of time. Eschelon asks Qwest to offer coordination on CLEC UBL to CLEC resale cut-overs. No related system CR’s were identified. Janean will clarify this process internally and will give a verbal response at the December CMP meeting. At that time she will gather feedback and create a formal response to be reviewed at the January CMP meeting. This document will be forwarded to Kate Spry for processing. After the formal response is created, Kate will review and forward this information to Mike Keegan to store in the CR database and will forward this information to Kathy S.. This information can then be reviewed and discussed by the CLEC Community at the January CMP Meeting if needed. Kathy can attend the December 2001 CMP meeting to review verbal response. Additional clarifications can be made at that time. A written formal response will be forwarded after that meeting is held and feedback is provided.

CenturyLink Response

Kathy Stichter ILEC Relations Manager Eschelon

SUBJECT: Qwest’s Change Request Response - CR # PC100401-1.Process for Coordinated Hot Cuts on CLEC UBL to CLEC Resale. Description of Change: Currently, Qwest only offers Coordinated Hot Cuts (CHC) on the unbundled product. Qwest should offer the option for coordination when a customer is converting from CLEC UBL (Unbundled Loop) to CLEC resale. Whether reuse of facilities or new facilities are requested the coordination of the lift and lay and/or install, porting, and translations requires coordination to ensure our end user customers do not experience service impacting issues for extended periods of time. Eschelon asks Qwest to offer coordination on CLEC UBL to CLEC resale cut-overs.

This update is to document what Qwest and the CLECs have agreed to with Eschelon’s CR Request as noted above. - As we discussed in the May 2002 CMP Product Process, this CR was moved to completed status. Qwest advised this CR would close and cross over as a reissue in systems CR to pursue the Completion Call process solution. - As we also advised in the August CMP Product Process meeting regarding action item AI051502-2, Retail is not going to pursue the CHC process. Eschelon agreed that the action item could be closed. - During the December CMP meeting, Eschelon requested a formal denial of this CR as presented. As discussed the CR as presented is technically not feasible for Qwest. - Qwest and the CLECs have been working on the alternative process and a viable “completion call” option has been agreed to with Eschelon. As a result of this, a new CR will be initiated by Qwest in the January Product Process meeting.

Meanwhile, Eschelon’s original CR #PC100401-1 is denied as technically not feasible and we will be working through the alternate process utilizing the Product Process CMP requirements.

Sincerely,

Joan Wells Process Analyst, LNP

- 03-08-2002

Eschelon Telecom Ms.Kathleen Stichter

Dear Ms. Stichter:

SUBJECT: Development Status Update - Change Request CR # PC100401-1. Process for Coordinated Hot Cuts on CLEC UBL to CLEC Resale

The following is an update on the developments of the Coordinated Hot Cuts:

At this time, Qwest is unable to confirm the Coordinated Port In process because it is still in the early stages of development. Should the Coordinated Port In process be developed and implemented, Qwest Wholesale will at that time look at the offering again.

In accordance with your direction at February’s CMP meeting, Qwest is moving forward with the “Completion Call” and will now concentrate on the development and costs associated with the Completion Call” process. Qwest will continue to provide status updates during the development process

Below are response to the action items from February’s CMP meeting:

1.) Eschelon has requested that the Wholesale Escalation Centers be made aware of the Network lift and lay process. Qwest Wholesale Process will educate the Escalation group about this existing Network process through an internal communicator and on the Qwest weekly LNP team call.

2.) Eschelon asked if the intervals stated are in the Standard Interval guide. Standard Intervals for Installation on Ported In TNs are based on the Product specific guidelines. However, the Desired Due Date is a tentative due date, until the Firm Order Confirmation (FOC) is received from the Old Service Provider (OSP) prior to releasing the Port In telephone number into our systems. The OSP will participate in the port activity. The Number Portability Administration Center, (NPAC) will anticipate receiving subscription activity (service orders) with matching DDD and Frame Due Time (FDT) released by both companies within the same timer windows. Qwest will process the request as quickly as possible, to try to accommodate the desired due date.

3.) Concerns were brought up about the process Qwest has when they are unable to obtain an FOC on the TN release from the current CLEC. Changes to the proposed process were requested by the CLECs, as well as verification of parity on this process with Qwest Retail.

These responses are as follows: Qwest expects to receive a reciprocal FOC response from the CLEC community when we request a Port Out into the Qwest Network and will not complete a Port In request to our network without receiving an FOC from the Old service Provider. ? Qwest will issue the number port LSR to the OSP and follow-up for 5 business days on simple services and Complex service orders. ? If Qwest has not received the FOC from the OSP, the SDC will contact the OSP directly to find out why a response has not been sent. ? Qwest will contact the Reseller requesting the Port In and let them know that an FOC response has not been received yet. The Resale Provider may also contact the current Provider to encourage an FOC response. ? Qwest will follow-up again in 5 business days, if still no response, Qwest will contact the Qwest Service Manager of the current CLEC for help in obtaining the FOC. ? Qwest will follow-up again in 5 business days, if still no response, Qwest will cancel the LSR sent to the Old Provider and reject the order back to the Reseller.

Note: As long as Qwest Wholesale continues to receive correspondence from the current CLEC (OSP) concerning the Port request, Qwest will continue to pursue the FOC response and the Port In activity.

During the February’s CMP meeting, Qwest Retail had stated that Retail would continue to process the Winback to Qwest request as long as they have continued correspondence from the current CLEC. If they are unable to get a response or receive confirmation from the CLEC, they will refer the request back to the Retail Sales force to contact the end user.

Sincerely,

Joan Wells Process Manager Local Number Portability Qwest

Cc: Lorna Dubose, LNP Product Manager, Qwest Joan Smith, Qwest Retail

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02-07-2002

Eschelon Telecom Ms.Kathleen Stichter

SUBJECT: Qwest’s Change Request Response - CR PC100401-1 Process for Coordinated Hot Cuts on CLEC UBL to CLEC Resale

Description of Change: Currently, Qwest only offers Coordinated Hot Cuts (CHC) on the unbundled product. Qwest should offer the option for coordination when a customer is converting from CLEC UBL (Unbundled Loop) to CLEC resale. Whether reuse of facilities or new facilities are requested the coordination of the lift and lay and/or install, porting, and translations requires coordination to ensure our end user customers do not experience service impacting issues for extended periods of time. Eschelon asks Qwest to offer coordination on CLEC UBL to CLEC resale cut-overs.

The Initial response provided to Eschelon included consideration of offering increased coordination internally for Wholesale Port In activity. Qwest Wholesale proposed a more simplified process of a Completion Call. This Completion Call process would be available only when new facilities are being used. The Reseller would indicate in Remarks on the LSR, that they are requesting a Completion Call. Qwest would develop a new FID that could be placed in the Remarks sections of the order when issued, that would indicate to the outside Plant Technician (new facilities) that a completion call has been requested by the Reseller. This FID, along with the Reseller Contact Name and Number would appear on the order. Upon completion of the work, the Reseller would be notified by the outside Plant Technician, which would then allow them to complete any additional work needed.

After this proposal was made, Qwest Wholesale became involved with Qwest Retail in assisting with developing a different type of Coordinated Port In / Port Within process, which will include more than just offering a completion call.

At this time, Qwest is unable to confirm the offering, because it is still in the initial development stages.

Eschelon has requested responses to the following additional concerns:

1.) Eschelon would like to see the documented process for Network Services stating the details of the lift and lay process to help ensure that the lift and lay process takes place as close to the Frame Due time as possible.

This Qwest Internal process is documented in the Network Services, Central Office Job Aid, document CO-CL-01-0002/Rev.6. “Competitive Local Exchange Carrier (CLEC) to Qwest Migration”, dated 01/16/2002. Included in this document is the process for coordinating the movement of the customers telephone number, when number portability is involved, from CLEC to Qwest. The details include: the Central Office will be control for the coordination of the design services “IAD” disconnect and the Retail/Resale New Connect. When the correlation of the two orders has been identified by the C.O. personnel, which is created by the related order activity between the loop reclamation and the new install, the orders will be worked at the FDT (Frame Due Time) on the Retail/Resale order Due Date, or as close there after as possible. Testing of the cable pair and a test call to the number will be done to confirm porting. Qwest Wholesale has confirmed this process with Network and they have ensured us that Qwest personnel are aware of this process.

2.)What is the jeopardy process when Qwest is unable to obtain an FOC on the TN release from another CLEC.

Qwest expects to receive a reciprocal FOC response from the CLEC community when we request a Port Out into the Qwest Network and will not complete a Port In request to our network without receiving an FOC from the Old service Provider. ? Qwest will issue the number port LSR to the OSP and follow-up for 5 business days on simple services and Complex service orders.

? If Qwest has not received the FOC from the OSP, the SDC will contact the OSP directly to find out why a response has not been sent. ? Qwest will contact the Reseller requesting the Port In and let them know that an FOC response has not been received yet. ? Qwest will follow-up again in 5 business days, if still no response, Qwest will cancel the LSR sent to the Old Provider and reject the order back to the Reseller.

3.) What is the appropriate interval for UBL to Resale Port In conversions. Please provide documentation.

At this time an appropriate Due Date Interval for the Port In request with or with Loop Reclamation is 10 days. This coincides with the process of follow-up listed in issue 2.

4.) Is there a standard interval for responding to an LSR requesting the release of TN’s. What is the industry standard? What is Qwest’s obligation to obtain the response?

Industry standards are guidelines only. It is the expected that the FOC response of the CLEC should be reciprocal of that currently listed in the standard interval guide established by Qwest. Qwest is acting on behalf of the Reseller to complete this Port In request accurately and timely. After two attempts are made to contact the CLEC, the LSR will be rejected back to the Reseller, refer to response 2.

Sincerely,

Joan Wells Process Manager Local Number Portability Qwest

Cc: Lorna Dubose, LNP Product Manager, Qwest