Wholesale: Products & Services

Open Product/Process CR PC100104-1 Detail

Description Of Change

Expected Deliverable: Track and Archive External Documentation Requests on the Qwest Wholesale Website.

Project Meetings

Jill Martain - Qwest stated that this CR was effective on June 23rd and asked if this CR could be closed.

Kim Isaacs - Eschelon said that Eschelon was ok to close and that this request has met their needs.

6/15/05 Product/Process CMP Meeting

Jill Martain - Qwest stated that this request will become effective on June 23, 2005 and will remain in Development.

5/18/05 Product/Process CMP Meeting

Jackie Cole - Qwest stated that a notification was sent on 5/9/05 and that the CLEC comment cycle ends 5/24/05. She said that this request will be effective on 6/23/05. This CR will remain in Development.

5/9/05 PROS.05.09.05.F.02890.CLECExDocReqProcess

Timeline: Planned Updates Posted to Document Review Site Available May 09, 2005 CLEC Comment Cycle on Documentation Begins Beginning May 10, 2005 CLEC Comment Cycle Ends 5:00 PM, MT May 24, 2005 Qwest Response to CLEC Comments (if applicable) Available June 08, 2005 Proposed Effective Date June 23, 2005 4/20/05 Product/Process Meeting

Jackie Cole - Qwest stated that an adhoc meeting was held to present the requested enhancements to the web interactive view. Jackie said that during that meeting an additional request was made to show the ‘denied’ and ‘closed’ status. Jackie said that we did review the request and have determined that we cannot provide this information. She stated that we would like to move forward with this request as originally presented with the archived report and the detailed description. Bonnie Johnson - Eschelon asked if they were to look at the history in the interactive view would they be able to see the history and status of the request. Jackie Cole - Qwest stated that they would be able to see the Documentation #, description of request, current status, start date, last date updated, initiators name, PCAT name, the documented URL and a detailed description of the request. Bonnie Johnson - Eschelon asked if they would be able to get to the document itself. Jackie Cole - Qwest said yes, just like the PCAT. Bonnie Johnson - Eschelon said that they would not be able to see the history of the request. Jackie Cole - Qwest said that their Service Managers would be able to access the detailed information and history. Kim Isaacs - Eschelon asked if the URL is blank would that mean that the documentation was not updated. Kim said that their concern is that it may look as if a request for documentation was completed but that it was actually denied. Jackie Cole - Qwest agreed that the URL will be blank. Bonnie Johnson - Eschelon said can we assume that if the URL is blank then the request would indicate a denied status and that the request was not satisfied. Qwest confirmed that would be the case. Liz Balvin - Covad asked how soon these changes would be implemented. Jackie Cole - Qwest stated that a 45 day notification would be sent to the CLECs. Susan Lorence - Qwest said that the 45 day notification could be shortened. Bonnie Johnson - Eschelon said that she was ok with the 45 day notification. Bonnie asked if this view will show historical data over 45 days and the current view for anything less than 45 days. Jackie Cole - Qwest said that anything older that 45 days can be viewed in the archive report and anything less that 45 days will show the current view. Jill Martain - Qwest stated that this CR will remain in Development

3/18/05 Adhoc Meeting

Attendees: Kim Isaacs - Eschelon, Chris Terrell - AT&T, Jackie Cole - Qwest, Mark Coyne - Qwest, Lynn Stecklein - Qwest

Jackie Cole - Qwest stated that the purpose of this meeting was to discuss changes associated with PC100104-1 Track and Archive External Documentation Request). Jackie stated that in a previous adhoc meeting, the CLEC Community requested that Qwest research the feasibility to add an archive report and detailed description. Jackie stated that Qwest was able to accommodate these items. Jackie referred participants to the URL for review.

Kim Isaacs - Eschelon stated that these changes work for Eschelon.

Chris Terrell - AT&T agreed.

Kim Isaacs - Eschelon asked if Qwest would be able to show when a request was denied.

Jackie Cole - Qwest stated that she would have to research whether or not this would be feasible and provide an update in the April CMP Meeting.

There were no other questions or comments.

3/16/05 Product/Process CMP Meeting

Jackie Cole - Qwest stated that we will be able to implement the 3 action items requested in the last adhoc meeting. She stated that the test website is being readied and that a CLEC adhoc meeting will be scheduled to review. Jill Martain - Qwest stated that this CR will remain in Development.

2/16/05 Product/Process CMP Meeting

Jackie Cole - Qwest stated that an adhoc meeting was held on 2/15/05 to review the URL changes with the CLEC Community. Jackie said that we have 3 action items from this meeting to research. She stated that we will be scheduling another adhoc meeting in the next couple of weeks.

2/15/05 Adhoc Meeting

Attendees: Kim Isaacs - Eschelon, Roslyn Davis - MCI, Sharon VanMeter - AT&T, Amanda Silva - VCI Company, Liz Balvin - MCI, Chris Terrell - AT&T, Jackie Cole - Qwest, Carrie Bell - Qwest, Gary Berroa - Qwest, Mark Coyne - Qwest, Lynn Stecklein - Qwest

Lynn Stecklein - Qwest stated that the purpose of the meeting was to review the URL that supports PC100104-1 (Tracking and Archive External Documentation Requests). Lynn asked everyone to refer to the URL that provided in the notification sent 2/7/05.

Jackie Cole - Qwest provided an overview of the proposed changes located at http://www.qwest.com/wholesale/cmp/review/clecs.html. She said that the proposed spreadsheet includes the EDR number, request, Company, current status, last update and initiator.

Kim Isaacs - Eschelon asked if Qwest could create an archived report of what has been completed and could Qwest provide the description of the request.

Jackie Cole - Qwest said that we would take Eschelon's request as an action item to determine if their request could be accommodated.

Chris Terrell - AT&T asked if Qwest could provide a link to the document (s) that were changed.

Jackie Cole - Qwest stated that she would need to take this as an action item to determine if AT&T's request would be feasible. Jackie summarized the action items and stated that we would provide a status in the next few weeks.

1/19/05 Product/Process CMP Meeting

Jackie Cole/Qwest stated that the development team continues to work on the external website. She said that an adhoc meeting will be scheduled to review in mid February.

December CMP Meeting Minutes Jackie Cole – Qwest advised that we are still looking at a couple of different designs for the external web site and the level of effort. Once we have the design document we will schedule an ad hoc meeting with the CLECs. This CR will remain in Development Status.

11/17/04 November meeting minutes Qwest will accept this request and work to provide the functionality discussed in the Clarification Call. Jackie advised the External Documentation Request number, title, description and current status will be provided. Jackie advised that we will have another ad hoc call when Qwest is ready to present more details. This CR will move to Development Status.

10/20/04 CMP Meeting Minutes Kim Isaacs presented this CR saying that Eschelon is requesting external documentation be tracked on the Wholesale web site similar to the way CRs are tracked today. This will be used to monitor status and check for duplication before new requests are submitted. Doug Andreen, Qwest added that the clarification call has been held and Qwest has a good idea of what is required. The CR will move to presented status. Comment from Eschelon: Bonnie said this information would be beneficial and said though it streamlined the documentation request process, the history is missing.

Time/Date: Place: Conference Call-In No.: CR No.: CLEC Change Request Clarification Meeting

2:00 p.m. (MDT) / Wednesday October 13, 2004

1-877-521-8688 1456160# PC100104-1 Track and archive external documentation requests Attendees Attended Conference Call Name/Company: Kim Isaacs, Eschelon Doug Andreen, Qwest Jackie Cole, Qwest Jim Recker, Qwest Mark Coyne, Qwest Title:

Meeting Agenda:Action 1.0Introduction of Attendees Introduction of participants on the conference call was made and the purpose of the call discussed. 2.0Review Requested (Description of) Change Doug read and reviewed the CR. The CR requests that External Documentation Requests be tracked and archived on the Qwest Wholesale web site. Kim stated that External Documentation Requests are tracked internally by Qwest and would like to see this available to the CLECs. The business need for the CLECs is twofold. First to be able to check before submitting a request if a similar or duplicate request has already been submitted. Second, is to check the status on existing requests, similar to what is available through the Interactive Report on CR requests. Mark asked what level of detail Eschelon wanted. Kim said the description, current status, and status history i.e. when accepted, posted, denied, completed etc. There was discussion around how many status codes are used in the documentation process and if any other fields would be needed on the web version of the report. There were no further questions. 3.0Confirm Areas & Products Impacted No products or areas, only Wholesale Web site. 4.0Confirm Right Personnel Involved Correct personnel were involved in the meeting.

5.0Identify/Confirm CLEC’s Expectation Track and archive documentation requests on the Wholesale web site 6.0 Identify any Dependent Systems Change Requests None 7.0 Establish Action Plan (Resolution Time Frame) Kim will present the CR at the October CMP meeting and Qwest response will be due in the November time frame.

CenturyLink Response

For Review by CLEC Community and Discussion at November’s CMP Meeting

Kim Isaacs ILEC Relations Process Analyst Eschelon

SUBJECT: Qwest’s Change Request Response - CR # PC100104-1

This is in response to Eschelon’s request that External Documentation Requests be tracked and archived on the Qwest Wholesale web site.

Qwest accepts this request and will move forward to provide the functionality as discussed on the Clarification call which includes: Document request number, Title of request, brief description of request and current status.

External Documentation Requests will continue to follow the existing process as currently documented.

Qwest will provide a status update at the December CMP Meeting. Sincerely, Qwest