Open Product/Process CR PC100102-1CM Detail |
| Title: Change format on the Web change notification form to a Red Line format | ||||||
| CR Number |
Current Status Date |
Area Impacted | Products Impacted | |||
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| PC100102-1CM |
Completed 4/15/2009 |
Notification Process | Notification Process | |||
| Originator: Johnson, Bonnie |
| Originator Company Name: Eschelon |
| Owner: Blackmun, Jarby |
| Director: |
| CR PM: Harlan, Cindy |
Description Of Change |
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Currently the web change notification form is sent in a format where the changes are highlighted with 'add' and 'delete' to identify changes being made to the document. It is very difficult to identify what is changing in the document using the current format. I have had repeated feedback from several Eschelon employees who are required to review these documents that they are not certain they have fully captured the changes taking place. Since most people are familiar with the Red Line format for understanding changes, Qwest should change to a Red Line format. The CLEC runs the risk of interpreting a change incorrectly that may impact the ability to do business or negatively impact a customer.
Expected Deliverable: Qwest will change to a Red Line format for Web Change Notification Forms.
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| Date | Action | Description |
| 9/30/2002 | CR Submitted by Eschelon | |
| 10/1/2002 | CR Acknowledged by CRPM P/P Manager | |
| 10/3/2002 | CR Posted to Web | |
| 10/3/2002 | Customer contacted and scheduled clarification call for 10/09/02 9:30 am mdt | |
| 10/9/2002 | Clarification call completed with Eschelon | |
| 10/15/2002 | Provided Clarification Meeting notes to Eschelon and posted to database | |
| 10/16/2002 | October CMP Meeting - Collective CLEC clarification occurred at the October CMP Meeting. Minutes will be posted to the Project Meetings section. | |
| 10/22/2002 | Proposed 3 meeting options via the Notification mailout process. | |
| 10/24/2002 | Posted October 31 as meeting choice via Notification mailout process. Completed mailout notification with agenda, and attachments (documents to review) | |
| 10/31/2002 | Held October 31 meeting to further discuss CR. Agreement was reached to vote on CR at November 20 P/P CMP Meeting. Notification to vote will be sent out November 1, 2002. Qwest will determine if other options are available. If so, Qwest and notify CMP Community that discussion of options will take place at the November CMP Meeting. | |
| 11/1/2002 | Vote Notification CMPR..11.01.02.F.01352.CMP_Mtg_Vote distributed via mailout process. In addition, if Qwest is able to develop an alternate option in regard to this topic, this will be identified via a notification by November 12, 2002. This notification will briefly discuss the option and call for discussion at the November 20, 2002 Product Process meeting. | |
| 11/12/2002 | Notification distributed advising of Qwest's effort (trial Nov.11-27) to determine the feasibility of providing redline documents as a means to assess changes to documentation, and delivery of redlined documents will require a change in the Level 1 notification delivery process. Qwest suggests to delay the vote until the results of the trail are available (early December). | |
| 11/20/2002 | November CMP Meeting - discussed the trial that Qwest is conducting to determine feasibility of providing redlined documents and explained the potential impact to the Web Notification form for Level 1 changes. Proposed and reached agreement to delay the vote until after the trial. | |
| 11/26/2002 | Notification sent out offering 3 meeting options to review resutls of Red Lined Trial | |
| 12/3/2002 | Notification sent out advising meeting scheduled for December 10, 2002 from 9:00 - 10:30 am mdt | |
| 12/4/2002 | Notification sent out providing attachments to use during meeting; results of trial and changes to the CMP document. | |
| 12/10/2002 | Held CLEC Meeting and shared Qwest's proposal for changes to the CMP process and described the new method to access Level 1 changes. Qwest agreed they can change to Red Line updates for Level 1-4 CRs. CLECs and Qwest agreed we would vote on the proposal at the December CMP Meeting. Qwest agreed to distribute a Vote Notification by 12/11/02. | |
| 12/11/2002 | Vote Notification distributed via mailout process. VOTE will take place during 12-18 Product Process CMP Meeting. | |
| 12/18/2002 | December P/P CMP Meeting notes will be posted to the Project Meeting Section. Vote took place and passed with a 'yes' vote. Changed status to Development. | |
| 1/2/2003 | Level 1 Notification sent out advising this process is effective January 6, 2003. Will propose to change this CR to CLEC Test status at the January meeting. | |
| 4/21/2009 | Status Changed | Status changed to Completed - CR placed in a Closed status in error |
| 4/15/2009 | Discussed at Monthly CMP Meeting | Discussed at the April CMP Meeting - See Attachment N in the Distribution Package |
Project Meetings |
| 12/18/02 - December CMP Monthly Meeting Minutes Qwest-Blackmun explained we are able to update PCATs using Red Lined instead of Green Highlight for Level 1-4 changes. In addition, for Level 1 changes the Web Notification form would not be used any longer. Instead, the PCAT would be updated and posted to the Archive Document review site. World Com-Balvin asked if the History Log would still be referenced and the changed identified on that. Qwest advised yes. The vote process was then explained and conducted. The change passed by unanimous vote 7 ‘Yes’ and 0 ‘No’. White-Qwest proposed the change to the CMP Document be made in combination with the change from CR PC102502-1CM in a January 6, 2003, Level 1 notification. The attendees agreed. 12/10/02 - CLEC / Qwest Meeting to review trial results Held CLEC Meeting and shared Qwest's proposal for changes to the CMP process and described the new method to access Level 1 changes. Qwest agreed we can change to Red Line updates for Level 1-4 CRs. CLECs and Qwest agreed we would vote on the proposal at the December CMP Meeting. Qwest agreed to distribute a Vote Notification by 12/11/02. 11/20/02 - November CMP Monthly Meeting Minutes Qwest advised a trial is underway until November 27 to determine the impact to changing to Red Line format. Due to the trial Qwest is requesting the vote be delayed until after the trial is completed. Qwest explained if we are able to change to Red Lind format a change to the Web Notification process would also need to occur as the Microsoft Word program does not accommodate 'cut and paste' of Red Lined changes from one document to another. If the result of the trial allows Qwest to change to Red Lined format we will also present the suggested change to the Web Notification process. It is anticipated the change for Level 1 Web Notifications would be to post the description of the change and the PCAT document to the web site minus a comment cycle, instead of cutting and pasting the updated sections to the Web Notification form. Eschelon and other CLECs in attendance agreed to postpone the vote until after the trial. Qwest agreed they would offer 3 options for meetings to review the results of the trial. After the results are reviewed a meeting will be held to vote on this CR. 10/31/02 - CLEC Input Meeting held to discuss this CR. Scope was confirmed that this CR affects Web Notification forms and all Levels of PCATs. Green highlighted and Red lined documents were reviewed and compared. Discussion of concerns from CLECs and Qwest occurred. No feasible options were agreed upon during the meeting. Agreement was reached that Qwest would determine if we have any options to present. In addition, Qwest would issue the Vote Notification so a vote could take place at the November Monthly Product Process CMP meeting, if Qwest is not able to determine other acceptable options. 10/16/02 - October CMP Monthly Meeting Minutes Eschelon clarified the CR and reasons for submitting the CR. Qwest confirmed this CR will follow section 2.1 of the CMP process. Agreement was reached on the input approach. Qwest will propose multiple meeting dates. The agreed upon meeting will be held to gather additional data, understand the scope of the CR to make sure the CLEC community is aware of what will be voted on, and potentially identify new options for document updates. The CMP process identifies a vote would not occur earlier than the November meeting. Eschelon requested an example of both update methods (Green highlight and Red Lined) be shared in the meeting. Notification of meeting time options will be sent out via the Notification process. CLEC Change Request Clarification Meeting Time/Date: 9:30 p.m. (MDT) / Wednesday 9th October 2002 Conference Call-In No.: 1-877-561-8688 7385723# CR No.: PC100102-1CM Change format of the Web change notification form to a Red Line Format Attendees: Bonnie Johnson – Eschelon Jarby Blackmun – Qwest Mark Coyne – Qwest Cindy Macy – Qwest Meeting Agenda: 1.0 Introduction of Attendees 1.1 Introduction of the participants on the Conference Call was made and the purpose of the call discussed. 2.0 Review Requested (Description of) Change 2.1 Reviewed the details of the change request and confirmed that Bonnie requested updates to the PCAT be made using Red Line format instead of Green Highlight format. This applies to Level 1- 4 changes. Bonnie sent in a redlined version of the CMP process identifying changes should be made to Level 1, but we clarified she is requesting the change be made to Level 1- 4. 3.0Confirm Areas & Products Impacted It was confirmed that Bonnie is requesting changes to the ‘Notification Process’. 4.0Confirm Right Personnel Involved Jarby Blackmun will be the SME on this CR. Mark Coyne will participate. 5.0Identify/Confirm CLEC’s Expectation Eschelon requests Qwest to change to a Red Line format for Web Change Notification forms (update PCATs using Red Line format, just as Tech Pubs are done) 6.0 Identify any Dependent Systems Change Requests None 7.0Establish Action Plan (Resolution Time Frame) Bonnie will present this CR to the CLEC community at the October 16 CMP P/P Monthly Meeting.
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Information Current as of 1/11/2021