Wholesale: Products & Services

Open Product/Process CR PC100101-1 Detail

Description Of Change

Project Meetings

11:00 p.m. (MDT) / Wednesday, October 10th, 2001 Conference Call 1-877-542-1728 PC7712487 # PCCR100101-1

Attendees: Kathleen Stichter, klstichter@eschelon.com, Eschelon Telecom Bonnie Johnson, bjohnson@eschelon.com, Eschelon Telecom Connie Overly, coverly@qwest.com, Qwest Joan Wells, jmwell2@qwest.com, Qwest Kate Spry, kspry@qwest.com, Qwest

Introduction of Attendees Kathy, Connie, Russ, Joan, and Kate Review Requested (Description of) Change Use NPI (Number Port Indicator) field on LSR for requests for orders requiring Port In and Port Within. Confirm Areas & Products Impacted Areas: Pre-Ordering and Ordering Products: Centrex, Resale, and UNE-P Confirm Right Personnel Involved Joan is the ‘owner’ of this CR and will be the point of contact for future problems of this nature until the root cause is established and draft response issued. Connie is available for back-up questions. Kate will coordinate all necessary clarification meetings, complete meeting minutes, and review, forward, and store necessary documentation to database. Identify/Confirm CLEC’s Expectation Currently the CLEC populates the NPI field with data that identifies Port In and Port Within information. The NPI field is not a recognized field for Qwest LSOG5. Qwest’s system routes the orders based on the REQTYP. Within the REQTYP requests can contain Port In and Port Within service. For requests that require Port In and Port Within, Qwest uses the remarks section of the LSR and the CLEC must also populate the Manual IND field with a Y. This process puts the onus on the CLEC and not Qwest to ensure Qwest routes the order to the correct center. These requests require special handling. If the orders are not written correctly significant service affecting problems, up to and including customers out of service for several days, arise on the due date. Eschelon asks that Qwest start using the NPI field to recognize that a request is for number porting. Joan is very comfortable with what they are asking and can give a thorough response. Identify any Dependent Systems Change Requests No related system CR’s were identified Establish Action Plan (Resolution Time Frame) Joan will clarify this process and give a response at the next CMP meeting on October 17th, 2001. At that time she will gather feedback and create a formal response to be reviewed at the November CMP meeting. This document will be forwarded to Kate Spry for processing. After the formal response is created, Kate will review and forward this information to Mike Keegan to store in the CR database. This information can then be reviewed and discussed by the CLEC Community at the December CMP Meeting if needed. Kathy and Bonnie can attend the October 17th, 2001 CMP meeting to review verbal response. Additional clarifications can be made at that time.

CenturyLink Response

November 6, 2001

Ms. Kathleen Stichter Eschelon Telecom

This letter is in response to Change Request Form, PC100101-1 – Use NPI (Number Port Indicator) field on LSR for requests for orders requiring Port In and Port Within.

Description of Change: “Currently the CLEC populates the NPI field with data that identifies Port In and Port Within information. The NPI field is not a recognized field for Qwest LSOG5. Qwest’s system routes the orders based on the REQTYP. Within the REQTYP requests can contain Port In and Port Within service. For requests that require Port In and Port Within, Qwest uses the remarks section of the LSR and the CLEC must also populate the Manual IND field with a Y. This process puts the onus on the CLEC and not Qwest to ensure Qwest routes the order to the correct center. These requests require special handling. If the orders are not written correctly significant service affecting problems, up to and including customers out of service for several days, arise on the due date. Eschelon asks that Qwest start using the NPI field to recognize that a request is for number porting.”

Definitions of Port Activity associated with this request include: ? Port In activity includes all service requests in which the end user is currently being served by another Network Service Provider and the end user does not currently reside in a Qwest switch. Qwest has received a Local Service Request to Port the end user into the Qwest switch. Current Wholesale activity includes Port In to Qwest Resell Services. ? Port Within (Location Portability) is the ability of end users to retain the same telephone number when moving from one service location, to another area that is served by different central offices within the same Rate Center and in some locations, within NPA and municipal boundaries. The end user is currently being served by Qwest as the network Service Provider and resides in a Qwest switch.

On the OBF LSOG 5 Resale form there is a field called the NPI field. (ref 11) Actually, this is a Qwest recognized field, but currently there are no edits in place involving this field. Current accepted entries for the NPI field that will be utilized are: C=Port In Working TN D=Port In Reserved TN Z=Port Within When this field is populated, then the Manual IND field should be set to “Y” and the remark should be populated with a positive entry. Qwest has issued a system change request to begin utilizing this field for proper routing of Port in and Port Within orders to the correct Interconnect Center work queues. Scheduled implementation will be in a future IMA release. It is believed that with implementation of this change, orders will be automatically routed to the correct Interconnect Center for processing. This should help to expedite the Port In/Port Within order received process and ensure that the correct Center doing the provisioning will have access to the order sooner. Qwest has also issued 2 internal communicators as a reminder of the current process for handling Port In and Port Within service requests. The first dated 09-04-01 is titled “Processing LSR requests when the manual Handling filed has an entry of “Y”, along with an entry in the Remark field”. The second, dated 10-26-01, titled “Correct processing of LSR Requests when manual handling “Y”, has been entered, along with a Remark entry requesting a Port In or Port Within”. Once verification of the completion time is known, notification will be sent via the CMP Process or CLEC notification. Qwest would like to close this CR and work issues related to future implementation through SCR083001-1, which relates directly to the system implementation of the NPI field.

Sincerely, Joan Wells LNP Process Manager