Wholesale: Products & Services

Open Product/Process CR PC093008-01 Detail

Description Of Change

Project Meetings

Mark Coyne-Qwest said that this CR was implemented on 2/9/09 and is working well. Mark said that we would like to close.

Kim Isaacs-Integra said that this CR can be closed.

2/18/09 Product/Process CMP Meeting

Mark Coyne-Qwest said that a revised final was sent on 1/16/09 and became effective 2/9/09. Mark said that several customers have used the mechanized questionnaire and are saying that it is working very well and is easy to use. Mark asked if there was any objection in closing this CR. Kim Isaacs-Integra said that she has gotten through the last of their electronic questionnaires but has not seen any feedback from Qwest. She said that she thought they would receive confirmation that Qwest received the questionnaires and that they have been accepted. Susan Lorence-Qwest said that she did not believe there was to be anything sent back but will confirm that is true. Kim Isaacs-Integra said that she would like the CR to remain open to determine if there are any issues on the Qwest side. Kim said that they like the tool but would feel more comfortable leaving the CR open for another month. 2/24/09 Qwest Response After investigation with the technical staff, it was determined that there was a problem with the email feedback loop that is part of the online Customer Questionnaires process. The email response was not being provided when the submitted Customer Questionnaire had been received. This problem has since been corrected. As documented in the Customer Questionnaires Business Procedure, you will receive an email acknowledgement when a new or revised questionnaire has been received by Qwest. PC121208-01 Eliminate the establishment of Remote Access Forwarding and Scheduled Forwarding on Custom Ringing Numbers Mark Coyne-Qwest stated that the notice was sent on 2/6/09 to become effective on 2/27/09

1/21/09 Product/Process CMP Meeting

Mark Coyne-Qwest said that a revised final was sent on 1/16/09 to become effective 2/9/09.

12/17/08 Product/Process CMP Meeting

Mark Coyne-Qwest said that the Level 4 notice was sent on 12/11/08 to be effective 2/2/08. He said that the comment cycle ends on 12/26/08.

11/19/08 Product/Process CMP Meeting

Mark Coyne-Qwest said that an adhoc meeting was held on 11/10/08 and went very well. He said that the CLECs provided input that is being considered. He said that future adhoc meetings will be held to address any changes.

PC093008-01 Mechanization – CLEC/Resale Questionnaire Adhoc Meeting, November 10, 2008

Attendees: Kim Isaacs-Integra, Bonnie Johnson-Integra, Chris Terrell-AT&T, Doug Allen-AT&T, Mindy Chapman-Neustar, Kasha Fauscett-Comcast, Susan Lorence-Qwest, Paulette Hauck-Qwest, Judy Lewis-Qwest, Sandie Tekavec-Qwest, Lynn Stecklein- Qwest Paulette Hauck-Qwest said that Qwest would like to have several meetings to discuss the changes associated with PC093008-01 Mechanization – CLEC/Resale Questionnaire. She said that we have 2 more months of development and will conduct testing in January. She said that Integra volunteered to test. Paulette reviewed some of the changes in Section G – General Information. Section G.2 (States) is now G.1 and Section G.1 (Name/Address is now G.2. She said that there will be a new section asking what states the CLEC is conducting business and that circles indicate completions. In section G.2 – Legal Corporate Name and Address there will be a verbiage change that will request the contract name for customer by all or by state (s). The DBA option was added and ‘Request if completed by consultant, enter name and company data’. Kim Isaacs-Integra asked if (11/18/08 - Comments to minutes from Integra) Qwest could add navigational help to explain what is in each section instead of just G.1. G2 could it say G.1 States, G.2 Legal Corporate Name. Paulette Hauck-Qwest said (11/18/08 - Comment to minutes from Integra) that is a good suggestion. We could provide a pop up or provide a field that would provide information on what was in each section. Paulette indicated she would take this back to the developers. Paulette reviewed some of the changes in Section G.3. She said that this section has a new title due to the merging of G.3 and G.5. She said that we removed QPP language and the date associated with the LIS Trunks product “Date NPA/NXX filed”. She said that Section G.4 will have the state option to identify ACNA, OCN by State. In Section G.5 the Date Commission Approved has been removed. In Section G.6 there will be an extensive programming change. She said that there will be an option 2 that will request additional information to identify DA or Publisher Name. In Section G.7 you will be asked to identify if you are providing these services or if you are updating your TAP form and there will be a link to the worksheet. Paulette reviewed some of the changes in the Billing Section. She said that one person can fill out their portion and not the whole form and that the “if other” section was deleted. She said that we are asking for the date the business was established and that we will be requesting e-mail addresses for officers and owners. Kim Isaacs-Integra asked if this information was required. Paulette Hauck-Qwest said no it is just nice to have. She said that in Section 1.2, the revenue estimates will be required for all services identified in section G.3. Kim Isaacs-Integra asked why you need to provide this information if you are establishing the company. Paulette Hauck-Qwest said that we can set the BAN numbers up for the new CLEC. She said that she may try to temporarily relax the code for customers already established. She said that there is a small verbiage change in the Tax Exception Section. She said that we are adding that all Tax Forms must be completed to Qwest Corporation. She said that there will be a new state requesting section associated with the state universal fund with a link to the form. Under the Tax Exemption section – Requesting – “Are you registered with states as a CLEC y/n, if yes identify those states”. She said that there is no huge change in the contact section except that we will be asking for the e-mail address. Paulette asked for feedback. (11/18/08 Comments to minutes from Integra) Kim Isaacs- Integra asked if the existing CLECs will need to create a new electronic profile. Paulette Hauck – Qwest stated yes, existing CLECs will need to populate all of the fields in to establish a mechanized questionnaire. Kim Isaacs-Integra said that this seems to be a good improvement (11/18/08 Comments to minutes from Integra) over the manual paper process and time well spent. Paulette Hauck-Qwest asked if this change was logical and understandable and asked if the CLECs wanted another call. Kim Isaacs-Integra said that this change was logical and did not feel the need for another call at this time. Bonnie Johnson-Integra asked if they wanted to make a change would it be too late during testing. Paulette Hauck-Qwest said that maybe something simple like a pop up could be done but if the change was a huge logic change that might be a problem. (11/18/08 - Comments to minutes from Integra) Bonnie Johnson – Integra indicated that we should have additional meetings in case there large changes needed. Kim Isaacs – Integra agreed Paulette Hauck-Qwest indicated that Qwest would scheduled additional calls. Bonnie Johnson-Integra said that this was time well spent. Paulette Hauck-Qwest said that maybe something simple like a pop up could be done but if the change was a huge logic change that might be a problem.

10/15/08 Product/Process CMP Meeting

Paulette Hauck – Qwest stated that this will mechanize an in-region questionnaire for all 14 states. Paulette stated that we are currently programming and testing and stated we will be scheduling an adhoc meeting in the next few weeks to show the CLECs what it will look like. She said that we are looking for volunteers to test in January and that there will be a 2 month synch up period beginning February 1st. Paulette said that we are targeting April 1, 2009 as the implementation for the questionnaire to be 100% online. Bonnie Johnson – Integra stated that she was disappointed that Kim was not on the call because she will be very excited about this change. She said that Integra will volunteer to test with Qwest. Bonnie said that there was a CR submitted by Eschelon that Qwest denied. Bonnie asked if Qwest was going to review that CR along with this request. Paulette Hauck – Qwest stated she was not aware of Eschelon’s CR but that we will take a look at the CR Bonnie Johnson – Integra said that she was excited about this CR. Gloria Velez – AT&T asked where she could find information on the questionnaire and what it is used for. Paulette Hauck – Qwest stated that information is on the website at: http://www.qwest.com/wholesale/clecs/newcustquestionnaire.html Paulette said that the questionnaire ask questions about their ACNA, OCN, etc. and advises how you will interface with Qwest on Systems and Network processes. She said that it will also provide how you receive files from Qwest. Paulette stated that this is for CLEC and Resale items. Doug Allen – AT&T asked if they have a Commercial Agreement with Qwest do they need to fill out the questionnaire Paulette Hauck –Qwest said that they would need to fill out the questionnaire. Susan Lorence – Qwest said that we will include the link in the Meeting Minutes. CLEC – will talk with AT&T. Susan Lorence – Qwest stated that she would send a link so all CLECs will have access to it. Paulette Hauck – Qwest stated that AT&T had sent questionnaires and that those questionnaires are on file. 10/16/08 Update to minutes Bonnie provided the CR that was denied on 5/19/04 as PC022304-1 New Customer Questionnaire. 10/17/08 - Update to Minutes The link for the customer questionnaire can be found at: http://www.qwest.com/wholesale/clecs/newcustquestionnaire.html