Open Product/Process CR PC092701-2 Detail |
| Title: Develop a process for CLECs to get a FULL CSRs on Resale Centrex lines. | ||||||
| CR Number |
Current Status Date |
Area Impacted | Products Impacted | |||
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| PC092701-2 |
Completed 2/20/2002 |
Pre-Ordering, Ordering | Re-Sale | |||
| Originator: Mendoza, Lori |
| Originator Company Name: Allegiance |
| Owner: Wells, Susie |
| Director: |
| CR PM: |
Description Of Change |
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Allegiance is requesting that a process be developed by Qwest to allow CLECs to be able to request and receive from the CSR center a full CSR for all TNs for a specific End User at a specific location that has Resale Centrex lines. The CLEC would only need to submitting one WTN and the address in order to receive the full CSR that would include all WTNs and feature detail at that address for that End User. Currently the only capability to the CLECs is to pull partial CSRs by WTN. When all WTNs are not known, there is no way to ascertain that all TNs have been accounted for before submitting an order to Qwest to convert.
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| Date | Action | Description |
| 9/25/2001 | CR received from Terry Wicks of Allegiance Telecom | |
| 9/27/2001 | CR status changed to Submitted | |
| 9/27/2001 | Updated CR sent to Terry Wicks of Allegiance Telecom | |
| 10/5/2001 | Held Clarification Meeting with Allegiance | |
| 10/17/2001 | CMP Meeting: Clarification conducted with CLEC community. "Current Status" changed to evaluation. | |
| 10/26/2001 | Held additional Clarification Meeting with Allegiance. | |
| 11/1/2001 | Issued draft response dated 10/26/01 to Allegiance. | |
| 11/9/2001 | Sent Terry Wicks an updated version of the Draft Response dated 11/8/01. | |
| 11/14/2001 | CMP Meeting: Allegiance asked Qwest SME to provide more information on the product and process at the next Dec CMP Meeting. CLEC to create a Systems CR. Qwest to advise if there was a manual process available to Qwest retail that was not available to CLECs. Qwest to advise if Qwest retail had to get all WTN numbers from new customers. Qwest to investigate the security issues. | |
| 12/5/2001 | Issued Qwest's response dated 12/04/01 to Action Items to Allegiance and Eschelon. | |
| 12/12/2001 | CMP Meeting - Qwest presented its response which denied the CR Request due to resource constraints. Qwest to investigate whether there is another approach which can accommodate the CR request. | |
| 12/17/2001 | Received e-mail from Allegiance providing additional clarification of what he would like to receive. | |
| 1/8/2002 | Qwest issued Revised Response dated January 8, 2002 to Allegiance and posted response to dBase. | |
| 1/16/2002 | CMP Meeting - Qwest presented its revised response. Allegiance confirmed the response met their request and it was agreed that the CR could move into CLEC Test. Qwest will update the external documentation with its response. | |
| 1/21/2002 | Issued Qwest's Response dated January 8, 2002 to CLEC Community. | |
| 2/20/2002 | CMP Meeting - it was agreed that the CR could be Closed. Meeting discussions will be set forth in the Product/Process Draft Meeting Minutes contained in the Product/Process CMP Meeting Distribution Package 03/20/02. | |
| 3/20/2002 | CR Open/Closed status changed to closed and inactive and checked for Archive 2002 |
Project Meetings |
| Subject: Allegiance - CSRs for Centrex Resale PC 092701-2 Date: Mon, 17 Dec 2001 11:58:52 -0600 From: "Wicks, Terry" Rick, Per our conversation last week, here is my suggestion for the manual process for Qwest to develop so that CLECs can get full CSRs on Centrex Resale accounts: I would like to be able to email a single point of contact at Qwest, a form that shows the following: 1. Customer Name and Service Address 2. Any WTNs that we know of 3. A box or section to be checked that we have an LOA from the End User 4. Some type of verbiage stating that we want Qwest to list all WTNs for that End User at that address 5. Qwest would then list ALL WTNs for that End User at that address and email it back to the requestor at Allegiance All we want is to confirm all WTNs for a particular End User at a specific address. We will pull the partial CSRs for each WTN through IMA once we have confirmed with Qwest that we have all WTNs at that address. To me, this should be a fairly simple process to get all WTNs for a Centrex Resale customer. I don't have Monica Manning's email, so if you could forward this to her for me. Thanks
Terry Wicks LEC Account Manager allegiancetelecom, inc 469-259-4438 terry.wicks@algx.com
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Alignment/Clarification Meeting 10:30 p.m. (MDT) / Friday, October 26, 2001 Conference Call 1-877-542-1728 PC7712487 # PCCR092701-2
Attendees: Terry Wicks, terry.wicks@algx.com, Allegiance Monica Manning, mxmanni@qwest.com, Qwest Kate Spry, kspry@qwest.com, Qwest
1.0 Introduction of Attendees 1.1 Terry, Monica, and Kate 2.0 Review Requested (Description of) Change 2.1 Develop a process for CLECs to get a “full” CSRs on DID numbers. 3.0 Confirm Areas & Products Impacted 3.1 3.2 Areas: Pre-Ordering / Ordering Products: Resale 4.0 Confirm Right Personnel Involved 4.1 Monica Manning is the ‘owner’ of this CR and will be the point of contact for future problems of this nature until the root cause is established and draft response issued. 4.2 Susie would like to stay informed as to response and is available for questions pertaining to her area. 4.3 Terry Wicks would like to stay informed as to response. 4.4 Kate will coordinate all necessary clarification meetings, complete meeting minutes, and review, forward, and send information to Mike Keegan and Matt Rossi to store to database. 5.0 Identify/Confirm CLEC’s Expectation 5.1 Monica learned from Jeff Thompson that what he discussed with Terry deals with retrieving CSRs in IMA by common DPA or ALI codes. She needed more clarification regarding their discussion so an additional clarifying meeting was held today. Jeff’s suggestion of using DPA or ALI codes to retrieve information would require modifying IMA screens, hence causing a systems change and would become a systems CR. Terry stated that if this is a systems change, then Allegiance would like a work-around. Monica will look into a work-around option. 6.0 Identify any Dependent Systems Change Requests 6.1 No related system CR’s were identified 7.0 Establish Action Plan (Resolution Time Frame) 7.1 Monica will look into work-around options and create a written formal response draft. She will forward this documentation to Kate by 10/26/01. 7.2 Kate will review and forward the response draft to Mike Keegan and Matt Rossi to store in the CR database. This information can then be reviewed and discussed by the CLEC Community at the following CMP Meeting. 7.3 Terry can then review and discuss the response at the next CMP meeting. Corrections/updates can then be made at that time.
Alignment/Clarification Meeting 9:00 p.m. (MDT) / Friday, October 05, 2001 Conference Call 1-877-542-1728 PC7712487 # PCCR092701-2 Terry Wicks, terry.wicks@algx.com, Allegiance Monica Manning, mxmanni@qwest.com, Qwest Susie Wells, sdwell2@qwest.com, Qwest Kate Spry, kspry@qwest.com, Qwest
Introduction of Attendees Terry, Monica, Susie, and Kate Review Requested (Description of) Change Develop a process for CLECs to get a “full” CSRs on Resale Centrex lines. Confirm Areas & Products Impacted Areas: Pre-Ordering / Ordering Products: Resale Confirm Right Personnel Involved Monica Manning is the ‘owner’ of this CR and will be the point of contact for future problems of this nature until the root cause is established and draft response issued. Susie would like to stay informed as to response and is available for questions pertaining to her area. Terry Wicks would like to stay informed as to response. Kate will coordinate all necessary clarification meetings, complete meeting minutes, and review, forward, and send information to Mike Keegan and Matt Rossi to store to database. Identify/Confirm CLEC’s Expectation Allegiance is requesting that a process be developed by Qwest to allow CLECs to be able to request and receive from the CSR center a full CSR for all TNs for a specific End User at a specific location that has Resale Centrex lines. The CLEC would only need to submitting one WTN and the address in order to receive the full CSR that would include all WTNs and feature detail at that address for that End User. Currently the only capability to the CLECs is to pull partial CSRs by WTN. When all WTNs are not known, there is no way to ascertain that all TNs have been accounted for before submitting an order to Qwest to convert. (No ability to find out what 1 particular customer has at 1 particular location.) Example number is (206) 364-8495 Terry mentioned that Jeff Thompson from Qwest has been involved with this and may be a good resource to tap into. Monica will check to see if a process could be implemented to submit requests to the CSR center so that they can pull the full CSRs. Identify any Dependent Systems Change Requests No related system CR’s were identified Establish Action Plan (Resolution Time Frame) Monica will speak with Jeff Thompson and clarify process via a written formal response draft. After clarification is received regarding possible system changes. She will forward this documentation to Kate by 10/18/01. Kate will review and forward the response draft to Mike Keegan and Matt Rossi to store in the CR database by 10/19/01 for CLEC review. The web location will be noted in Matt Rossi’s email regarding the response document by 10/22/01. This information can then be reviewed and discussed by the CLEC Community at the following CMP Meeting. Terry can view this information on the CR database and this CR can then be reviewed and discussed by the CLEC Community at the following CMP Meeting. Corrections/updates can then be made at that time.
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CenturyLink Response |
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January 8, 2002 Terry Wicks LEC Manager Allegiance Telecom, Inc. This letter is being issued to revise Qwest’s response dated November 8, 2001 to Change Request PC092701-2 requesting confirmation of all WTNs for a particular End User at a specific address for a Centrex Resale Customer. Qwest is prepared to implement the attached process to accommodate the CLECs request of confirming an End User WTNs. Sincerely, Susie Wells Sr. Process Analyst (See Supplemental Information following detail report for Process)
December 4, 2001 Terry Wicks LEC Manager Allegiance Telecom, Inc. And, Kathy Stichter ILEC Relations Manager Eschelon Telecom, Inc. This letter is in response to questions/concerns generated at the November CMP Meeting regarding Qwest’s response dated November 8, 2001 to Change Request PC092701-2. Question: Is there a manual process available to Qwest retail that was not available to CLECs? Answer: No. Qwest retail only retrieves CSRs for the WTNS provided by their customer . Question: Does Qwest Retail have to get all WTN Numbers from new customers? Answer: Yes. Qwest retail has to obtain all WTNs from their customer. Sincerely, Carolyn Brown Director Process Management Cc: Monica Manning
-- DRAFT RESPONSE For Review By CLEC Community and Discussion at November CMP Meeting Wholesale Product Marketing November 8, 2001 Terry Wicks LEC Manager Allegiance Telecom, Inc This letter is being sent in response to CLEC Change Request Form # PCR092701-2. PCR092701-2 pertains to a request for a process to get Full CSRs on Resale Centrex lines. An IMA System Change would be required, in order to allow CLECs to request a Full CSR for all telephone numbers for a specific end user at a specific location. For the Resale Centrex account, DPA or DEPT and LOCN selection criteria might be added to the Review/Retrieve CSR functionality in IMA. However, a Systems Change Request would need to be created for these enhancements. Until the IMA system changes can be deployed, you had requested that QWEST develop an interim process for obtaining end user specific Resale Centrex CSRs. Because a mechanized process does not exist, our service center personnel would have to gather this information manually. Unfortunately, QWEST does not have the resources to devote to these kinds of special requests. As long as a CLEC has the appropriate authorization, full CSRs can be retrieved through IMA. In lieu of the full CSR, partial CSRs by WTN can be retrieved. When a CLEC is unable to identify all WTNs associated with a request, the end user customer will have to be the provider of the information. Sincerely, Monica Manning IMA Process Specialist
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Information Current as of 1/11/2021