Wholesale: Products & Services

Open Product/Process CR PC092701-1 Detail

Description Of Change

These DID numbers were for the local police and fire station in this city. Due to the inaccurate CSR we left a two-way trunk with Qwest which disrupted the hunting (this line had a DPA on it that the customer wanted to keep). There were two sets of DIDs that were not addressed so when the TFD trunk they were riding on was ported the DIDs went down. The only way we were able to find the additional DIDs was by call Qwest for assistance.

Project Meetings

Name/Company: Terry Wicks, terry.wicks@algx.com, Allegiance Monica Manning, mxmanni@qwest.com, Qwest Susie Wells, sdwell2@qwest.com, Qwest Kate Spry, kspry@qwest.com, Qwest

Introduction of Attendees Terry, Monica, Susie, and Kate Review Requested (Description of) Change Develop a process for CLECs to get a “full” CSRs on DID numbers. Confirm Areas & Products Impacted Areas: Pre-Ordering / Ordering Products: Resale Confirm Right Personnel Involved Monica Manning is the ‘owner’ of this CR and will be the point of contact for future problems of this nature until the root cause is established and draft response issued. Susie would like to stay informed as to response and is available for questions pertaining to her area. Terry Wicks would like to stay informed as to response. Kate will coordinate all necessary clarification meetings, complete meeting minutes, and review, forward, and send information to Mike Keegan and Matt Rossi to store to database. Identify/Confirm CLEC’s Expectation Allegiance is requesting that a process be developed by Qwest to allow CLECs to be able to retrieve a full and complete CSR for all DID numbers for a specific End User at a specific location. Currently Allegiance is not confident that the information received through IMA is accurate. We have had several instances of End Users going down after conversion due to DIDs not being addressed. The reason for this is that not all DIDs are showing up on the CSRs. One example is for City of Tukwila BTN 206-433-1800. The CSR we pulled in IMA only shows the block 206-433-1844 to 1851 when in actuality the range goes to 1871. Qwest also advised us the DID 206-433-1856 did not exist. This meant that there was a break in the range of 206-433-1844 to 1855 then 206-433-1857 to 1871. DID range 206-433-7140 to 7199 is totally unaccounted for on the CSR.

These DID numbers were for the local police and fire station in this city. Due to the inaccurate CSR we left a two-way trunk with Qwest which disrupted the hunting (this line had a DPA on it that the customer wanted to keep). There were two sets of DIDs that were not addressed so when the TFD trunk they were riding on was ported the DIDs went down. The only way we were able to find the additional DIDs was by call Qwest for assistance. To clarify, two points are being addressed: ? When you pull a CSR and submit a request, the phone numbers aren’t on the CSR in the LSR. Is it then rejected? If so, why don’t they show up in the CSR if they are rejected? Terry gave the following examples: Here are the PONs where we ported these DID ranges: PON 699510-NP 206-431-3650 thru 3689 699510-NP1 206-431-3890 thru 3899 699510-NP2 206-433-1804 thru 1843

We have not completed the porting of these PONs: PON 860171-NP1 206-433-1844 thru 1855 PON 860171-NP2 206-433-1857 thru 1871 PON 860171-NP3 206-433-7140 thru 7199

The following TNs were on our CSR but we were told by Qwest there were additional TNs not showing up: 206-433-1844 thru 1851

The following TNs were not on our CSR we pulled from IMA for BTN 206-433-1800 206-433-1852 thru 1855 206-433-1857 thru 1871 206-433-7140 thru 7199

? Additional DIB ranges need to be addressed.

Identify any Dependent Systems Change Requests No related system CR’s were identified Establish Action Plan (Resolution Time Frame) Monica will clarify process via a written formal response draft. After clarification is received regarding possible system changes. She will forward this documentation to Kate by 10/18/01. Kate will review and forward the response draft to Mike Keegan and Matt Rossi to store in the CR database by 10/19/01 for CLEC review. The web location will be noted in Matt Rossi’s email regarding the response document by 10/22/01. This information can then be reviewed and discussed by the CLEC Community at the following CMP Meeting. Terry can view this information on the CR database and this CR can then be reviewed and discussed by the CLEC Community at the following CMP Meeting. Corrections/updates can then be made at that time.

CenturyLink Response

November 8, 2001

Terry Wicks LEC Manager Allegiance Telecom, Inc

This letter is being sent in response to CLEC Change Request Form # PC092701-1. PC092701-1 pertains to a request for a process to get a full CSR on DID numbers.

We have reviewed the list of LSRs and associated CSR you provided to QWEST for this Change Request. While it may have appeared that a Full CSR was provided to you by IMA, the Review Full CSR Response displayed a message indicating that only 52 of 61 pages were returned. This would explain why only a portion of the DID numbers for the account appeared.

The IMA User Guide provides instructions on how to retrieve additional CSR data, when the complete CSR is not displayed. This information can be found in Chapter 1 of the User Guide, under Reviewing Customer Service Records. As long as a Full CSR request does not exceed the page number limitation (300 pages in the IMA GUI, 450 pages in IMA EDI) and the CLEC is authorized, all of the CSR pages should be returned. If the instructions in the User Guide are followed, all of the CSR pages can be retrieved.

If you should encounter this trouble again while trying to retrieve a full CSR and have followed the steps outlined in the User Guide, please contact the Wholesale Systems Help Desk at (888) 796-9102 immediately. If we receive a trouble report regarding CSR retrieval "as it is occurring", we will be able to determine the root cause and correct the problem.

Sincerely,

Monica Manning IMA Process Specialist