Wholesale: Products & Services

Open Product/Process CR PC092203-1 Detail

Description Of Change

Project Meetings

November 19, 2003 CMP meeting Craig Suellentrop – Qwest reviewed the response. Craig advised Qwest will be placing this CR in Evaluation as there are similar CRs in progress and Qwest wants to review these CRs together. Liz Balvin – MCI said MCIs CR is a systems CR requesting MLT and results to be published via CEMR or IMA. Ervin Rea-ATT made additional comments regarding this CR and the similarity to MCI’s CR. Ervin advised he is okay if we perform the test after migration and before the Service Order Completion (SOC) notice is distributed. Ervin would like to see test results if possible also. The test results could be made available either on the SOC, in CEMR or IMA. The CLECs advised they would like the process change implemented first, and if the process change creates positive results, the system change could then be implemented. The CLECs suggested we look at this CR in phases if we need to. Qwest agreed to schedule another CLEC review to discuss the similarities of the CRs. Bonnie Johnson – Eschelon verified that she requested for Qwest to look at all UNE P products.

October 15, 2003 CMP meeting Ervin Rae – ATT presented the CR. Ervin recapped that this request is for Qwest to perform a test on the line prior to migrating the customer to the CLEC. This is for UNE-P. ATT has a circuit failure of 4-5% on LSRs submitted to Qwest, which is 2 times more than other LECs. Other LECs have implemented migration testing and the failure rate has decreased 4% (down to 1%). Bonnie Johnson – Eschelon asked if we can add additional products to this CR. Cindy Macy – Qwest advised it would increase the scope of the CR as additional representatives would need to be involved. We may need to have another clarification meeting. Bonnie advised she would like to include Resale POTS/Centrex 21 and Centrex Plus, and UNE P POTS/Centrex 21 and Centrex Plus. Liz Balvin – MCI advised MCI has asked for DSL test results. Liz asked is this what ATT is asking for? Ervin advised no, they are just requesting a test be perfomed prior to migration. Ervin advise Qwest can determine what type of test but he would like to make sure dial tone is on the line and noise is not on the line. This is a preventative measure test. Bonnie advised this testing is currently done on UBL, and asked why it wouldn’t be done on other products? Cindy agreed to discuss the additional products with the internal team to identify impacts to the scope of this CR. This CR will move to Presented Status.

Clarification Call October 6

Bob Mohr Qwest Russ Urevig Qwest Terri Kilker Qwest Monica Manning Qwest Joy McConnell Couch Qwest Craig Suellentrop Qwest Deni Toye Qwest Ervin Rea ATT

Ervin reviewed the CR and explained the new circuit failure rate is 2 times higher than any other ILEC. Bell South had the same problem and they impemented a process to test their line before they migrated it over to the CLEC. Ervin said this would be done on a migration from POTS to UNE P. Ervin said we should determine the type of test, but basically the request would be to run a MLT test to make sure equipment is okay, the line is not noisy and that the line has dial tone.

Terri Kilker Qwest asked if this is on any type of migration - such as conversion as specified or conversion as is or moves. This would normally be on non design and a C order, possibly a T order. Ervin agreed this would be on UNE-P migrations. Ervin advised this should improve our maintenance and repair as repair tickets would go down.

The team discussed on UNE P we usually do the same day turn up, so the timing of the test could not be 48 hours in advance in most cases. Ervin advised he doesn't care when the test is done, just as long as the line it tested before Qwest does the migration to the CLEC.

Cindy Macy-Qwest advised that ATT will present the CR at the October CMP meeting.

CenturyLink Response

For Review by the CLEC community and discussion at the December 17, 2003 CMP Meeting

Ervin Rae AT&T

SUBJECT: Qwest’s Change Request Response - CR PC092203-1 "UNE-P Migration Testing"

This CR requests that Qwest perform testing of UNE-P loops prior to migration to a CLEC. It also requests that any degradation of service noted cause a JEP in the order and for Qwest to repair the line. Other CLECs requested that other non-designed products be included in this CR. This would include Resale POTS, Centrex 21 and Centrex Plus, and UNE-P POTS, Centrex 21 and Centrex Plus. The test that Qwest would perform would be an MLT test.

Currently, the large majority of UNE-P orders are conversions, most of which flow through our systems today. There is not a center for non-designed services that performs testing on non-dispatched orders. Qwest receives about 20,000 UNE-P orders per week for conversions. All of these orders would need to be dropped out and manually handled to run an MLT test. Performing these MLT tests is estimated to require over 1600 hours of work per week for UNE-P orders alone. Therefore, Qwest is denying this request because it is economically infeasible.

Sincerely,

Craig Suellentrop Staff Advocate, Policy & Law Qwest

Cc: Mary Retka, Director-Legal Issues, Qwest Terri Kilker, Senior Process Analyst, Qwest

November 11, 2003

For Review by the CLEC community and discussion at the November 19, 2003 CMP Meeting

Ervin Rae AT&T

SUBJECT: Qwest’s Change Request Response - CR PC092203-1 “UNE-P Migration Testing”

This CR requests that Qwest perform testing of UNE-P loops prior to migration to a CLEC. It also requests that any degradation of service noted cause a JEP in the order and for Qwest to repair the line. Other CLECs requested that other non-designed products be included in this CR. This would include Resale POTS, Centrex 21 and Centrex Plus, and UNE-P POTS, Centrex 21 and Centrex Plus. The test that Qwest would perform would most likely be an MLT test.

Currently, the large majority of UNE-P orders are conversions, which flow through. There is not a center for non-designed services that performs testing on orders. This is a major change to process and Qwest requests additional time to fully evaluate the impacts. In addition, MCI change request SCR102803-1: Qwest to perform MLT testing and provide CLEC results for DSL provisioned services appears to be asking for a very similar outcome. Qwest proposes that these two CR’s be evaluated to determine if they can be combined.

Sincerely, Craig Suellentrop Staff Advocate, Policy & Law Qwest

Cc: Mary Retka, Director-Legal Issues, Qwest Terri Kilker, Senior Process Analyst, Qwest