Open Product/Process CR PC091201-2 Detail |
| Title: Systems Action Item 272 Feature Verification for Large CSRs Send a notice out to CLEC's concerning how they would do a feature verification for large CSRs (Formerly Systems Action Item 272) | ||||||
| CR Number |
Current Status Date |
Area Impacted | Products Impacted | |||
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| PC091201-2 |
Completed 10/17/2001 |
TBD | ||||
| Originator: Powers, Lynne |
| Originator Company Name: Qwest Corporation |
| Owner: Coyne, Mark |
| Director: |
| CR PM: |
Description Of Change |
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Process to CLEC’s concerning how they would do a feature verification for a large CSR’s (Customer Service Record) Determine a process and contact(s) that will be available to provide CSR feature verification.
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| Date | Action | Description |
| 6/18/2001 | Mark Coyne is working on the response for the CLECs. | |
| 6/20/2001 | This is related to item # 210 and # 254 | |
| 7/13/2001 | Notice was sent 6/20/01 on limitations for doing FV for large CSR's, see #254 | |
| 7/18/2001 | Qwest will develop a process for doing Feature Verification on Large CSRs in the future | |
| 9/5/2001 | Draft Position response sent to Eschelon (Kathy Stichter) | |
| 9/13/2001 | Notification to Eschelon, Kathy Stichter, that change request was assigned PCCR091201-2 as log number, replacing Action Item 272. Included request if Eschelon had opportunity to review Qwest response of 9-5-01. | |
| 9/19/2001 | CMP Meeting - Eschelon acknowledged Qwest's response and agreed to move CR into CLEC Test. | |
| 9/25/2001 | Qwest response, dated 09/05/01, issued to CLEC Community | |
| 10/17/2001 | CMP Meeting: It was agreed that the CR could be "Closed." |
Project Meetings |
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CenturyLink Response |
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September 5, 2001 Wholesale Product Marketing Kathleen Stichter ILEC Relations Manager Eschelon Telecom, Inc This letter is being sent in response to Action Item #272. Action Item #272 pertains to a request for a notice to be sent to the CLECs, regarding how they would do feature verification for large CSRs. Response: CLEC accounts that have Large CSRs (50 pages GUI/75 pages EDI) cannot be retrieved in IMA Feature Verification. If the CLEC attempts Feature Verification for a Large CSR, they will receive the following error message CSR too Large for Feature Verification Processing CSR may be retrieved in Pre Order. When this error message is received, CLECs must follow the new process for Large CSR Feature Verification. Requests for Large CSR Feature Verification will be submitted by the CLEC to a designated e-mail address or fax number in the ISC center. The CLECs will submit their requests to the ISC center that normally processes their LSRs. The appropriate e-mail addresses and fax numbers for Large CSR Feature Verification follow: Denver Center e-mail: kwalden@qwest.com; fax number (303) 383-7197, Minneapolis Center e-mail: lahend1@qwest.com, rdrier@qwest.com, gfinnem@qwest.com or cranta@qwest.com; fax number (612) 663-0502. The commitment interval for completing and responding to Feature Verification requests will be determined either by the number of pages in the CSR or individual negotiation. The standard interval for a CSR with less than 85 pages is 3-5 business days. The standard interval for a CSR with more than 85 pages is 5-7 business days. Individual negotiation for a commitment interval may be required during peak periods or for extremely large CSRs. When the verification process is complete, the center SDC will send a response e-mail or fax (determined by how the request was received) to the CLEC that includes the verification process findings and any corrective action taken. Sincerely Monica Manning Process Specialist
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Information Current as of 1/11/2021