Wholesale: Products & Services

Open Product/Process CR PC091201-1 Detail

Description Of Change

Also what is the process to negate the charges for these cuts and how is this tracked to insure the CLEC is not billed?

Project Meetings

Introduction of Attendees Terry Wicks, terry.wicks@algx.com, Allegiance Gary Stacy, gstacy@qwest.com, Qwest W. Rob Tomlinson, wtomlin@qwest.com, Qwest Linda Hendricks, lkhendr@qwest.com, Qwest Russ Urevig, rurevig@qwest.com, Qwest Joan Wells, jmwell2@qwest.com, Qwest Deni Toye, dtoye@qwest.com, Qwest Kate Spry, kspry@qwest.com, Qwest Ric Martin, rhmart2@qwest.com, Qwest

Terry, Gary, Rob, Linda, Russ, Joan, Deni, Kate, and Ric Review Requested (Description of) Change Clarify and document process for when orders are held on cut date, when Qwest has no facilities. Confirm Areas & Products Impacted Areas: Ordering and Day of Cut Products: UNE Confirm Right Personnel Involved Linda is the ‘owner’ of this CR and will be the point of contact for future problems of this nature until the root cause is established and draft response issued. Russ will forward necessary SCAT documentation to Kate. After the clarification meeting, it was determined that Gary, Rob, Joan, and Deni will not need to be involved in this CR. Kate will coordinate all necessary clarification meetings, complete meeting minutes, and review, forward, and store necessary documentation to database. Identify/Confirm CLEC’s Expectation Per Allegiance, “Allegiance wants clarification about the process when the problem is on Qwest’s side – Qwest should not have to SUP orders for no facilities on cut date. Allegiance provided an example of this happening (PON 824041-LP); Qwest should investigate this example and provide a documented process and reason why this happens on cut date. Also, what is the process to negate the charges for these cuts and how is this tracked to insure the CLEC is not billed?” Per Linda, there are no non-reoccurring charges. Identify any Dependent Systems Change Requests No related system CR’s were identified Establish Action Plan (Resolution Time Frame) Linda will clarify this process via a written formal response draft. She will forward this documentation to Kate by 9/27/01. Russ will forward the necessary SCAT documentation to Kate by 9/26/01. Kate will review and forward this information to Michael Belt and Matt Rossi to store in the CR database by 9/28/01 for CLEC review. The web location will be noted in Matt Rossi’s email regarding the response document on 9/28/01. This information can then be reviewed and discussed by the CLEC Community at the October CMP Meeting. Terry can view this information on the CR database and this CR can then be reviewed and discussed by the CLEC Community at the October CMP Meeting. Corrections/updates can then be made at that time.

CenturyLink Response

Terry Wicks LEC Manager, Allegiance Telcom Inc.

CC: Scott Simanson Fred Aesquivel

Re: DRAFT RESPONSE for PCCR 091201-1 For Review By CLEC Community and Discussion at October CMP Meeting" Topic: Provide the standard, documented process for when orders are held on cut date, when Qwest has no facilities Dated: 09/12/01

Dear Terry:

This letter is in response to the following CLEC Change Request Form PCCR 091201-1, dated 09-12-2001. The Change Request pertains to the Clarification and documented process for when orders are held on cut date, when Qwest has no facilities.

Qwest has a Pre Survey procedure in place to identify facility issues before due date. When it is discovered that facilities are not available or good an internal Qwest process looks for other facilities or place the order in a held status if no facilities can be located. The CLEC is then notified of the held status. The Cheyenne Held Order group notifies the CLEC after the order is placed in held. If the facility problem is found on test and turn up the CLEC is notified verbally at that time.

The orders that Allegiance inquired about on PON 824041-LP were held for facility problems on the due date, 8-29-01. The problem was discovered while trying to turn up the orders. The orders were all on Integrated Pair Gain and the process for handling Integrated Pair Gain orders was followed. A problem was discovered between the D4 channel and the SLC equipment in the Central Office. Qwest did not know of this problem until they tried to turn up the loops. The orders are being worked on to discover how to fix the problem and get the service provisioned. According to the WFA/C OSSLOG the CLEC has been advised of the progress.

Waiving the Non Recurring Charge does not apply to these orders because Qwest did meet the appointment time. The negating of Non Recurring Charge applies when Qwest does not meet the appointment time as specified on the CLEC’s LSR. MC The Missed Commitment should be applied only on Coordinated Orders (new and reuse) when Qwest misses the CLEC requested appointment time by 30 minutes or more. This MC=Y or MC causes a billing error to make the billing “fall-out” so the installation charges are dropped. This is placed on the OSSOI Cmnt/Rmk line in WFA/C. Systems captures and passes on to the billing CRIS system. When the billing error falls out, the SDC (service delivery coordinator) negates the nonrecurring charge on the customer's bill. This is how they receive their negated charges. The CLEC approved the start of the cut at 1007 on 8-29-01 by Scott at Allegiance.

Sincerely

Linda K. Hendricks Lead Project Analyst