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Open Product/Process CR PC090704-1 Detail

Description Of Change

Expected Deliverables: Qwest and CLECs will collaboratively develop and Qwest will document a process to react to situations where Qwest changes an existing process for which Qwest provided CLEC documentation.

Project Meetings

-- June 15, 2005 Monthly Product Process CMP Meeting discussion: Jill Martain-Qwest stated that this was effective on May 23, 2005 and Qwest would like to move this CR to CLEC Test. There was no dissent to the status of CLEC Test.

May 18, 2005 Monthly Product Process CMP Meeting discussion: Jill Martain-Qwest stated that the Final Notice was sent on May 6th and that the proposed effective date is May 23, 2005. This CR remains in Development status.

-- April 20, 2005 Product Process CMP Meeting Discussion: Jill Martain-Qwest stated that the notice was sent on April 8th and that the comment cycle runs thru April 23rd. Jill then noted that this would become effective on May 23rd and that the status remains as Development.

- March 24, 2005 Ad Hoc Meeting Minutes ATTENDEES: Carol Desborough-Wisor, Tom Larson-Cox, Kim Isaacs-Eschelon, Sharon Van Meter-AT&T, Bonnie Johnson-Eschelon, Bob Eggert-SBC, Rosalin Davis-MCI, Julie Pickar-TDSMetroCom, Stephanie Prull-Eschelon, Peggy Esquibel Reed-Qwest, Gary Berroa-Qwest, Carrie Bell-Qwest, Jackie Cole-Qwest, Jill Martain-Qwest

Peggy Esquibel Reed-Qwest stated that there have already been several discussions regarding this Change Request and that this ad hoc meeting was scheduled in order to review the process that was developed for PC090704-1 which is titled CLECs and Qwest will developed, and Qwest will document a new process, which allows CLECs to notify Qwest when Qwest makes changes to an undocumented existing process and it impacts any CLEC. Peggy stated that the URLs that will be used in the ad hoc call were provided in the meeting notification that was sent on March 16th. Peggy stated that one of the URLs contains the CLEC Process Clarification Change Request Form and the other URL is for the Process document. Gary Berroa-Qwest stated that one of the URLs contained the CLEC External Process Clarification Request form and the other link is the Process document that can be uploaded and saved to the user’s desktop. Gary then directed the call participants to open the link that contained the form and stated that the fields with an asterisk were required fields. Gary then walked through the fields on the form. Jill Martain-Qwest stated that the form is slightly different than what was previously discussed and noted that we wanted it to be similar to the existing process. Bonnie Johnson-Eschelon stated that the fields titled ‘Detailed Description of Change’ and ‘Description of Change Impacted CLEC’ could be interpreted to mean the same thing. Bonnie asked if the ‘Description of Change Impacted CLEC’ was for the impact to the CLEC. Jill Martain-Qwest stated yes, it is for the CLEC to indicate what they experienced and the impact to the CLECs normal course of business. Bonnie Johnson-Eschelon asked if the field could be named differently. Jill Martain-Qwest suggested that the field name be changed to something like ‘Description of How the Change Impacted the CLEC’. Bonnie Johnson-Eschelon stated that she agreed with the field name change. Gary Berroa-Qwest stated that the change could be made and asked if there were any other questions or comments. There were none brought forward. Peggy Esquibel Reed-Qwest asked if all on the call were okay with what was presented. Bonnie Johnson-Eschelon stated that she liked the form and noted that she likes electronic forms. The CLEC Community agreed with Bonnie. Gary Berroa-Qwest stated that the other link is the CLEC External Process Clarification Request and noted that at the bottom is a hyperlink for the Process Guide. Bonnie Johnson-Eschelon asked if the Process Guide contained the language that was previously agreed to. Jill Martain-Qwest stated yes and noted that the only change will be to the form. Gary Berroa-Qwest stated that the web site will have a link to the form and will have the ability to upload the Process Guide. Jill Martain-Qwest stated that when there are items that had a resolution and were closed, it would be similar to the existing external process. Bonnie Johnson-Eschelon stated that she likes that it is on the same web page as it is then all in one location. Peggy Esquibel Reed-Qwest stated that it sounds like everyone likes what they saw. Bonnie Johnson-Eschelon stated yes and stated that she appreciated the work and effort. Peggy Esquibel Reed-Qwest stated that we would then proceed with the implementation of this process with the appropriate notifications. There were no additional comments or questions.

- March 16, 2005 Product Process CMP Meeting Discussion: Jill Martain-Qwest stated that we are working to get the web up and working and noted that an ad hoc call had been scheduled for March 24th. This CR remains in Development status.

-- February 16, 2005 Product Process CMP Meeting Discussion: Jill Martain-Qwest stated that we were working on how to implement this on the web to look like the existing external documentation process. Jill stated that we would schedule ad ad-hoc meeting to take place in March for review and feedback. This CR remains in Development status.

January 19, 2005 Product Process CMP Meeting Discussion Jill Martain/Qwest stated that there was an ad-hoc meeting on January 7th for review of the process. Jill stated that an agreement was reached and noted that Qwest is working internally to determine what needs to be done and how it will be done. Bonnie Johnson/Eschelon stated that she had asked for the post-order process and noted that Qwest does not want to consider that. Bonnie stated that she has asked Qwest if the post completion process could be followed. Jill Martain/Qwest stated that was for a different change request but can be discussed now. Bonnie Johnson/Eschelon asked why Qwest did not want to use the post completion process. Bonnie stated that she has discussed this with Covad, and Covad does not want any post completions. Bonnie stated that she had talked with Liz (Balvin/Covad) and that Liz told her that as long as Qwest is reviewing the examples to eliminate the problem causing post completions she is okay using the post completion process. Jill Martain/Qwest stated that with the previous agreement Qwest agreed to document the existing process, which was a telephone call. Jill agreed to take back and review if Qwest can utilize the Post Completion Process. Bonnie Johnson/Eschelon stated that she would rather that the post completion process be followed since this was a post completion issue. Jill Martain/Qwest stated that she would revisit and look at the pros and the cons.

PC090704-1 CLEC Impacting Change Process Ad Hoc Meeting January 7, 2005

In Attendance: Amanda Silva – VCI Kathy Stitcher – Eschelon Jill Martain – Qwest Pete Budner – Qwest Cindy Harlan – Qwest Bob Eggert – SBC Bonnie Johnson – Eschelon

Cindy Harlan – Qwest opened the call and reviewed the agenda. Cindy advised that this process was requested by Eschelon as a means to address an escalated situation when a process changes and it negatively impacts the CLECs. Jill Martain – Qwest advised that we have reviewed the process internally and made a few changes. The purpose of this call is to review the changes and discuss next steps.

Jill Martain – Qwest stepped through each section of the process. Jill reviewed the scope of the process and when it would be used.

Bonnie Johnson – Eschelon asked if a phone call instead of email could be used for section 3.2. Jill explained a phone call is better as discussion needs to take place in this step. Jill agreed that in section 3.2.2 an email could be sent to capture the discussion.

Bonnie also suggested that Doug’s name be removed from the process document. Jill agreed. Bonnie asked what EDCR stood for. Jill replied External Documentation Change Request.

Bob Eggers asked if the request is out of scope is it still posted historically? Jill advised that is one of the next steps that we need to take. We need to meet with the web team to create a location on the web to store these, and model it after the External Documentation Change Request.

Next Steps include: Create the online form to submit Make web updates Provide notification of the process

December CMP Meeting Minutes Jill Martain – Qwest advised that we are continuing with our internal review. We have some updates to the process as a result of our reviews and some additional work to make the process and form available to the CLECs. An ad hoc meeting will be schedule to review the proposed changes with the CLECs after the first of the year. This CR will remain in Development Status.

11/17/04 November meeting minutes Jill Martain – Qwest advised an ad hoc meeting was held and feedback on the draft proposal was received. Qwest will meet internally and then will schedule another ad hoc meeting with the CLECs. The CR will remain in Development Status.

10/20/04 CMP Meeting Minutes Jill Martain, Qwest stated that there had been one ad-hoc call and that Qwest was in the process of developing the form for review at the next ad-hoc meeting to be held October 27. Bonnie added that she thought the ad-hoc meeting had been a great start. The CR will move to development.

-- Ad Hoc Meeting Minutes PC090704-1 CLECs and Qwest will develop, and Qwest will document a new process, which allows CLECs to notify Qwest when Qwest makes changes to an undocumented existing process and it impacts any CLEC. CMP Product & Process October 27, 2004 1-877-521-8688, Conference ID 1456160# 9:00 a.m. – 10:00 a.m. Mountain Time

PURPOSE

To review the rough document and form for this process

List of Attendees: Jen Arnold – TDS Bonnie Johnson – Eschelon Kim Isaacs – Eschelon Kathy Stichter - Eschelon Lynn Kellas – Electric Light Wave Mark Matson – SBC Telecom Rosalin Davis - MCI Jill Martain – Qwest Jim Recker – Qwest Doug Andreen - Qwest

MEETING MINUTES

The meeting began with Qwest making introductions and welcoming all attendees.

Doug Andreen explained that the purpose of the meeting was to review the document and form associated with this CR.

Jill Martain walked through the document. She said Qwest struggled with the title of the process and further discussion determined that if any of the CLECs had a better title to please submit.

Bonnie Johnson asked what types of situations were covered in section 1.0. Jill said situations where something was being viewed one way by the CLEC’s and a different way by Qwest.

Liz Balvin of Covad had submitted three questions in advance of the meeting. The first involved Impact to the CLEC and if the CLEC would have to prove impact. Jill answered that the impact is determined by the submitting CLEC. Changes could occur during meetings that follow by mutual agreement. Eschelon said this is ok as long as long as it is defined at the CLEC level. The second question concerned making the document less vague with respect to “short term course of action” and “until meetings can be scheduled”. The words “within one business day” were inserted at three places in the document to clarify time frames. The third question concerned CLECs having input to problem resolution. Jill explained that it would be a mutual decision of how to get to resolution, via CR, MCC, etc.

It was also clarified that the intent is to have this on the web in the same place as the External Documentation Process. Kim Isaacs asked if the information would be tracked and Jill answered that this was being looked into. Jill further clarified that out of scope problems would be resolved by Qwest calling the initiator.

It was agreed that the updated document would be distributed via notice tomorrow October 28th and that CLECs would forward comments or red-lines by close of business Wednesday November 3rd. The next meeting was scheduled for Thursday November 18, 9 a.m. Mountain time.

-- Time/Date: Place: Conference Call-In No.: CR No.: CLEC Change Request Ad-Hoc Meeting

October 7, 2004 9:00 p.m. – 10:00 p.m. Mountain Time

1-877-521-8688, Conference ID 1456160# PC090704-1

Attendees Attended Conference Call Name/Company: Jen Arnold – TDS Bonnie Johnson – Eschelon Kim Isaacs, Eschelon Stephanie Prull, Eschelon Kathy Stiester, Eschelon David Bellinger, AT&T Rosalin Brewer, AT&T Rosalin Davis, MCI Amanda Silva, BCI Liz Balvin, Covad Jill Martain, Qwest Communications Jennifer Fisher, Qwest Doug Andreen, Qwest Communications Title:

Meeting Agenda: Action 1.0 Introduction of Attendees Introductions were made and the purpose of the call discussed. 2.0 Minutes Doug Andreen read and reviewed the CR. The CR requests that CLECs and Qwest will develop, and Qwest will document a new process, which allows CLECs to notify Qwest when Qwest makes changes to an undocumented existing process and it impacts any CLEC. He also said that at this meeting we wanted to get to the root cause of the problem from both a CLEC and Qwest perspective, establish a high level outline of the process, and establish next steps. Bonnie Johnson added that this process would be for the times when Qwest unknowingly does something different. Of course, when Qwest knows, they would handle the situation through the CMP process. Jill Martain proposed the following steps as a high level view to resolve the CR issues: 1. Determine a method in which the CLEC can communicate their concern/issue to Qwest, i.e., the comment or cmpcr mailbox. 2. Schedule an ad-hoc meeting to discuss the problem, establish the cause and correction and decide together how to move forward. 3. Decide if PCAT changes, notices, etc. are needed. Some discussion ensued and it was agreed that the above points were an excellent start. It was further agreed to use a yet to be developed template to communicate to Qwest in a standard manner via the cmpcr mailbox. These emails will carry a special Subject line so they are easily identifiable for special handling. It was decided the template would include a description of the issue (the situation before and the existing situation), any associated PCATs, manual processes, Technical Publications, etc., a history of steps taken so far i.e. Repair ticket numbers, escalation tickets, contact with Qwest employees including the CLECs Service Manager, additional SMEs the CLEC would like involved, any proposed solutions, and an assessment on the impact this is having on the CLEC. It was further agreed that the degree of impact would be expressed as high, medium, or low. If a high impact , the CLEC would be contacted within 24 hours to determine an immediate course of action. If a medium or low impact is indicated the regular timeframe for an ad-hoc meeting (5 days) would apply. Bonnie stated she would like to see these distributed to other CLECs. The method for doing this has yet to be devised. Also Bonnie added that this process would be for items where the CLEC has at least already visited with their Service Manager and determined this is the route to go. 3.0 Next Steps/Action Plan Qwest will design a rough draft of the form and process. The next meeting will be October 27, 9 – 10 am. Mountain time. Qwest will forward the form and process before the meeting.

Time/Date: Place: Conference Call-In No.: CR No.: CLEC Change Request Clarification Meeting

September 13, 2004 3:00 p.m. – 3:30 p.m. Mountain Time

1-877-521-8688, Conference ID 1456160# PC090704-1

Attendees Attended Conference Call Name/Company: Jen Arnold – TDS Bonnie Johnson – Eschelon Kim Isaacs, Eschelon Donna Osborne-Miller, AT&T Emily Baird, POP Telecom Liz Balvin, Covad Jim Recker, Qwest Communications Sue Kriebel, Qwest Communications Jill Martain, Qwest Communications Doug Andreen, Qwest Communications Title:

Meeting Agenda: Action 1.0 Introduction of Attendees Introduction of participants on the conference call was made and the purpose of the call discussed. 2.0 Review Requested (Description of) Change Doug Andreen read and reviewed the CR. The CR requests that CLECs and Qwest will develop, and Qwest will document a new process, which allows CLECs to notify Qwest when Qwest makes changes to an undocumented existing process and it impacts any CLEC. Bonnie Johnson summarized the description of the CR and said that it is designed to cover situations such as the Design Process Expedite Process as discussed at last month’s CMP meeting where Qwest had always accepted requests but all of a sudden would not. She stated that Eschelon’s interpretation of and existing process is something that Qwest is doing globally whether it is internally documented at Qwest or not. When a process stops and CLECs are impacted, CLECs need a way to react since they cannot see the process change. Jill Martain said such cases are examples where Qwest might view this as a compliance issue while the CLECs view it as a change to existing process Bonnie said we need to collaboratively determine a process for when this happens, for instance when a Qwest employee tells us “Oh no, we got an MCC covering that”. Liz Balvin asked if there was an MCC sent out or if they were going by the final Product Notification. There was much discussion around the Expedite process in specific and what this CR would accomplish. . Discussion continued to state that in the case of expedites, the PCAT was silent on the activity types for expedites. Qwest’s intent is that it applies to all order activity types and the CLEC viewed the PCAT for installation activity only. This CR would implement steps the CLECs and Qwest would follow to resolve these types of situations. It was stated that the MCC or notification processes should not be confused with the intent of this CR. Bonnie stated for situations where Qwest has a document that says “do this” and the CLEC has a different viewpoint of the existing process. This CR is for unique situations where Qwest views an issue as a compliance matter and the CLECs view it as a process change. Jim Recker asked if this would encompass more than Installation and Repair. Jill answered yes that it would cover all areas. Doug pointed out that the CR was not received before the cutoff for the September meeting. Bonnie said she would like to walk it on this month. Therefore, the CR will be walked on at the September 16 CMP meeting.

3.0 Confirm Areas & Products Impacted 4.0 Confirm Right Personnel Involved Correct personnel were involved in the meeting. 5.0 Identify/Confirm CLEC’s Expectation Qwest and CLECs will collaboratively develop and Qwest will document a process to react to situations where the CLECs and Qwest have different viewpoints on process issues/changes that have a direct impact on the CLEC community where the existing documentation needs clarity. 6.0 Identify any Dependent Systems Change Requests None 7.0 Establish Action Plan (Resolution Time Frame) The CR will be walked on at the September 16 meeting. Response will be due at the November CMP meeting.