Wholesale: Products & Services

Open Product/Process CR PC090601-1 Detail

Description Of Change

CLEC to Resale same CLEC ,e.g., customer on net with current CLEC has unbundled loop going to resale)

Resale to Resale ,e.g., same CLEC with customer moving from one central office to another central office

Project Meetings

Kit introduced the attendees as identified above Review Requested (Description of) Change {review long description from change request, confirm with all parties there is agreement on the change requested}

Kit reviewed the PCCR that had been received and outlined the activities that had transpired over the last few weeks. Those activities included an initial response from Nancy Hoag at Qwest that provided the up front process. Kathy Stichter responded that Eschelon was actually looking for the back end process that includes: When the technicians go out to install new loops do they immediately port number(s), immediately get concurrence of number(s), what is the down time for the customer(s) and how do the technicians coordinate this. This has also been referred to Toni Dubuque to be addressed in the quality team she is forming. Lynn Powers clarified that everyone needs to understand how the process works today so the quality improvement team can use the existing process as a standard to allow for improvement within the process and minimize downtime for the customers. Providing the process will help Eschelon conduct their aspect of business in conjunction with Qwest. Confirm Areas & Products Impacted {read from change request, modify if needed} The request was clarified to be the following categories that need the existing process outlined *CLEC to Qwest Retail *CLEC to Resale same CLEC ,e.g., customer on net with current CLEC has unbundled loop going to resale) *Resale to Resale ,e.g., same CLEC with customer moving from one central office to another central office

Confirm Right Personnel Involved {ensure the Qwest SME can fully answer the CLEC request. Confirm whether anyone else within Qwest has been involved with this issue, or whether we need to bring anyone else in} An inquiry was made whether Russ would be the correct person to look at the whole process. The group determined that with Carolyn and Char Cameron and Joan Smith (retail input) Russ Urevig and Mallory Paxton the group should be able to address the request.

Identify/Confirm CLEC’s Expectation {Identify specific deliverables from CLEC – what does Qwest have to do in order to close this CR? (in measurable terms i.e. provide a documented process, change a process to include training etc)} Providing the process associated with the three * items identified above will be the catalyst for the quality improvement team.

Identify any Dependent Systems Change Requests {Note any connected CRs and the potential impacts}

Establish Action Plan (Resolution Time Frame) {state action required, who will be responsible and by when} Qwest and the CLEC customers are anxious to identify the processes, the time line will be updated based on a subsequent meeting that is scheduled for 10-01-01

Stichter, Kathleen L. on 09/06/2001 03:03:09 PM To: kthomte@qwest.com Subject: FW: Action Item 32

Kit, What we were actually looking for was the back end process. When technicians go out to install new loops do they immediately port numbers(s), immediately get concurrence of number(s), what is the down time for the customer(s) and how do the technicians coordinate this? We are going to tie this issue to the Toni Dubuque quality team that Toni is forming to identify and address problems with Qwest end to end processes as they relate to port in and port within. Thanks

Kathy Stichter ILEC Relations Manager Eschelon Telecom Inc Voice 612 436-6022 E-Mail klstichter@eschelon.com

CenturyLink Response

November 06, 2001

Ms. Kathleen Stichter Eschelon Telecom

Dear Ms. Stichter:

A conference call was conducted with Eschelon on September 25, 2001 at which time Qwest Product and Process reviewed and responded to the PC090601-1, Title of Change: Written Process for migration from CLEC to Qwest Retail. Description of Change: During CLEC to CLEC conversion interim call, it was asked that Qwest provide in writing the process that is in place to migrate from CLEC to Qwest Retail. During the course of the call, it was determined that the actual request goes beyond the migration from a CLEC to Qwest Retail. Issues of concern are as follows: * CLEC to Qwest Retail * CLEC to Resale same CLEC, e.g., (customer on net with current CLEC has unbundled loop going to Resale.) ( Port In to Resale, same CLEC) * Resale to Resale, e.g., same CLEC with customer moving from one central office to another central office. (Port Within T&F Resale) This response letter outlines the three processes as listed above.

CLEC to Qwest Retail 1. Sale Consultant * Negotiates New Connect Order with end user * Obtains LOA (Letter of Authorization) / TPV * Places order on hold * Submits notification to the Retail Support Center 2. Retail Support Center * Receives notification of pending competitive order, verifies LOA/TPV, determines competitive type (Resale, Centrex Resale, LNP, etc.) * Completes form(s) when appropriate (Loss Notification, LSR) and submits to CLEC. * Receives FOC from CLEC * If reclaiming Unbundled Loop and there are multiple loops with multiple Tn’s request information from Wholesale Support * Issue disconnect of Unbundled Loop(s) related to the Competitive New Connect * Retrieves order, adds appropriate FIDs/USOCs and issues Port In to Qwest Retail order * Advises end user of firm DD and negotiates premise visit if needed. * Prepares and submits bill to end user 3. Npac * Receives 2 subscriptions, 1) Old provider CLEC 2) New Provider Qwest 4. Wholesale * Support Center will provide Retail with information on multiple loops with multiple Tn’s * Issue loss report for UBL (mechanized) 5. Network * If no Unbundled Loop to reclaim, Installer Visit required * Unbundled Loop reclamation, Lift and Lay in Central Office, or Cross Connect out in the field. * Order has the following FDT (Frame Due Time): 8:00am if Installer Access Time is 8:00 – 12:00 or All Day 12:01pm if Installer Access Time is 12:00 – 5:00 * If Installer is at premise and subscription has not been completed, but has been concurred by the CLEC (or 18 NPAC hours have been met), the Installer will call to have subscription completed in order to test and complete work order. * If port needs concurrence before activation, the Support Center will contact the CLEC for concurrence and have port activated. * Verifies dial tone up to the Network Interface and completes inside wiring as needed. 6. End User * Advised may experience out of service condition due to port activity * Advised Installer visit to premise may be needed. (If unable to reclaim an unbundled loop or other changes requested.) 7. Current Clec * CLEC receives LSR * Determines DD and send FOC to Qwest * Creates disconnect service Order to Port Out * Sends subscription to NPAC * Service Order completed on the DD in the CLEC requested switch at FDT of 5pm. * Discontinues billing end user CLEC to Resale (Same CLEC) (Port In Resale) 1. End User * Signs LOA and submits request to Reseller * Reseller has advised end user of firm DD * Advised may experience out of service condition due to port activity. * Upon completion of port activity, receives bill from New Provider/Reseller 2. Reseller * Wins new end user business * Submits LSR to Qwest * Receives FOC(Firm Order Confirmation) from Qwest with Firm DD * May request reuse of existing Unbundled Loop facilities * If Qwest is unable to reclaim Unbundled Loop for reuse of facilities, premise visit by Reseller technician is needed * Advises end user of firm DD and negotiates premise visit if needed. * Prepares and submits bill to end user 3. Qwest Wholesale * Receives LSR from Reseller * Submits LSR to End user current CLEC with FDT of 5pm, allowing for overlapping of translations until port complete * Receives FOC from current CLEC and creates FOC to Reseller * Add positive Remark entry on FOC if unable to reuse existing facilities (if reseller requested reuse). * Creates New Connect service order to Port In TN with due date based on availability in Appointment Scheduler . i.e.. AM, PM, All Day 8-5p (If premise visit required) * Creates disconnect service order if reusing facilities from an Unbundled loop and relates to New Connect service order. Order completion creates mechanical Loss Report * Submits port subscription to the NPAC * Service Order completed on the DD in Qwest Switch. 4. Npac * Receives 2 subscriptions, 1) Old provider CLEC 2) New Provider Qwest 5. Network * No Unbundled Loop to reclaim, requires Installer Visit based on Appointment Scheduler * Unbundled Loop reclamation, Lift and Lay in Central Office, or Cross Connect out in the field. * Completion dependent upon access time indicated by Appointment Scheduler * Order has the following FDT (Frame Due Time): 8:00am if Installer Access Time is 8:00 – 12:00 or All Day 12:01pm if Installer Access Time is 12:00 – 5:00 (Access Time may be dependent upon Central office limitations.) * If Installer is at premise and subscription has not been completed, but has been concurred by the CLEC (or 18 NPAC hours have been met), the Installer will call to have subscription completed in order to test and complete work order. If port needs concurrence before activation, the Escalation Group will contact the CLEC for concurrence and have port activated. * Installer verifies dial tone up to Network Interface 6. Current Clec * CLEC receives LSR * Determines DD and send FOC to Qwest * Creates disconnect service Order to Port Out * Sends subscription to NPAC * Service Order completed on the DD in the CLEC requested switch at FDT of 5pm. * Discontinues billing end user Resale to Resale (Port Within T&F) 1. Reseller * Negotiates End User T&F * Submits LSR to Qwest * Can provide access time per Appointment Scheduler * Received FOC(Firm Order Confirmation) from Qwest with Firm DD * Advises end user of firm DD * Negotiates premise visit as needed for inside wiring * Prepares and submits bill to end user 2. End User * Advised may experience out of service condition due to port activity * Advised Installer visit to premise may be needed. (If unable to reclaim an unbundled loop or other changes requested.) 3. Qwest Wholesale * Receives LSR from Reseller * Creates service order to Port Within (T&F) service with due date based on availability in Appointment Scheduler. i.e.. AM, PM, All Day 8-5p , if installation and premise visit required. FDT 8am. * Disconnect at current address & connection of service at new address must be done the same day (no dual or delayed service). * Creates FOC to Reseller * Submits port subscription to the NPAC * Service Order completed on the DD in new Qwest Switch and disconnected in old Qwest Switch. 4. Npac Receives 2 subscriptions, 1) Old provider Qwest 2) New Provider Qwest 5. Network * May requires Installer Visit and access based on Appointment Scheduler (Access can be dependent upon Central office limitations.) * Order has the FDT (Frame Due Time) of 8am. * Wire to Network Interface and verify dial tone. (No inside wiring) * Completes service order request

In most switch types the 10 digit mechanized trigger is automatically set by Qwest. Correct call routing will take place until such time that the actual switch translations are disconnected from the originating switch. This overlap of switch translations helps to ensure a smooth number port transition, until both the loop and or the number port are completed. The complete service order process of port in/port within should be completed no later than the 5pm access time, based on availability in Appointment Scheduler.

Sincerely, Joan Wells LNP Process Manager