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Open Product/Process CR PC090413-2 Detail

Description Of Change

Expected migration is to begin as early as 1st quarter 2014 thus requiring customer order issuance beginning sometime late 4th quarter 2013.

Project Meetings

08/19/15 Product/Process CMP Meeting Susan Lorence – CenturyLink said this CR remains in CLEC Test but CenturyLink had a milestone to report. As of July 24, 2015, CenturyLink successfully completed the Operator Services (OS) and Directory Assistance (DA) and Coin network changes. There were a few customers that had not migrated prior to that date and our SME team is working with them. Susan said on July 24, CenturyLink sent a Product and Web notice to update the PCATs and Questionnaires to remove information that was temporarily placed in the documents to assist customers during the migration process. The final step is for customers to complete an update to the CLEC questionnaire to insure it matches their OS and DA offering. The CR will remain open for another month while we complete the transition for those few customers. Susan asked if there were any questions. There were none.

07/15/15 Product/Process CMP Meeting Mark Coyne – CenturyLink said this CR remains in CLEC Test. CenturyLink is in the final days of completing the OS and DA migrations. The SME team is working to contact any remaining customers to test and migrate them prior to the critical date of July 24, 2015. Mark said that as he indicated in the June meeting, a notification was sent in early June to remind customers that they will not have any OS, DA or COIN service if those customers have not migrated by 5 PM July 24. Mark asked if there were any questions. There were none.

6/17/15 Product/Process CMP Meeting Mark Coyne – CenturyLink said this CR remains in CLEC Test and CenturyLink is in the last weeks of completing the OS and DA migration activities. The SME team is focusing on migrating all customers by July 24, 2015. In the CMP package, there is a copy of the Level 1 notification that was sent to remind companies of the July 24, 2015 date. Service Managers are continuing to contact customers regarding testing and migration activities. Mark said CenturyLink is requesting that customers have appropriate technical support available when migration calls are scheduled so the planned migration does not have to be rescheduled. The last step will be that customers update the CLEC questionnaire to match their OS and DA offering.

5/20/15 Product/Process CMP Meeting Mark Coyne – CenturyLink said this CR remains in CLEC Test as CenturyLink is in the last months of completing the OS and DA migration activities. Mark said the SME team recently modified the CLEC and ILEC migration schedule to focus on the completion of Eastern migrations by May 29, 2015. The focus would then be on the Western states by June 24, 2015 and finally the Central region states by July 24, 2015. A Level 1 CMP product notification was sent late April to relay that revised schedule. Mark said since the team is focused on trying to work with each customer just once, customers that have services across regions may migrate sooner but all CLEC and ILEC traffic is expected to be migrated by July 24, 2015. Mark asked if there were any questions. There were none.

4/15/15 Product/Process CMP Meeting Mark Coyne – CenturyLink said this CR remains in CLEC Test. Mark said the CenturyLink SME team is continuing to monitor the service order schedule and planned migration date which is scheduled to be completed by May 21, 2015 but they believe there is a possibility that the CLEC and ILEC migration dates may slip by several weeks. He said we will share any updates as soon as we know. The service order issuance matrix from the PCATs is again in the CMP package for reference purposes.

3/18/15 Product/Process CMP Meeting Mark Coyne – CenturyLink said this CR continues to remain in CLEC Test. The revision to the Directory Assistance PCAT associated with the process change for requesting Directory Assistance Call Completion (DACC) became effective March 12. Mark said the Service order issuance matrix from the PCAT was again in the CMP package for reference purposes. Service managers have continued to contact customers regarding service order issuance. Planned customer service order issuance is occurring more slowly than expected. CenturyLink is continuing to monitor the project schedule. As of now, the planned migration dates appear to be on track with the expectation that it will be completed by May 21, 2015.

2/18/15 Product/Process CMP Meeting Mark Coyne – CenturyLink said this CR also remains in CLEC Test. Mark relayed Service managers have continued to contact customers according to the planned service order issuance schedule by state. For reference purposes, we have included the current Service order issuance matrix from the PCATs in the CMP package. Planned customer service order issuance is occurring albeit somewhat slower than expected. Mark said we are continuing to monitor the service order and planned migration schedules but as of now, we appear to be on track.

1/21/15 Product/Process CMP Meeting Mark Coyne – CenturyLink said this CR remains in CLEC Test. Based on a recent SME team review, CenturyLink sent a notification to revise the matrix to indicate a change in the planned migration start dates in some of states, specifically, the plan is to focus on the completion of the Eastern region migration dates first. There have also been some delays within CenturyLink due to migration complexity. Mark relayed the revised Service order issuance matrix from the PCATs is included in the CMP package for reference purposes. CenturyLink anticipates migration completion by May 21, 2015.

12/17/14 Product/Process CMP Meeting Mark Coyne – CenturyLink said this CR remains in CLEC Test. Service managers are continuing to work with customers as the Start Dates for Service Order Issuance for each state roll around. Mark said that next month we will include the SERVICE ORDER ISSUANCE TIMELINE matrix from the PCAT in the CMP package for reference purposes to allow us to more easily track the migration start dates for the remaining states each month going forward. Mark asked if there were any questions. There were none.

11/19/14 Product/Process CMP Meeting Mark Coyne – CenturyLink reminded call participants what this CR was associated with updates to the OS and DA PCAT that went into effect October 16. That PCAT update included dates for the Planned Network migration to begin. Mark said Service managers have been working with customers for awhile. The planned network migration for Iowa began on November 17, 2014 and is expected to complete mid December. Mark said North Dakota, South Dakota and Minnesota are to begin their network migration in early December. He also provided a reminder that as each state migration progresses, customers will need to disconnect the OS/DA MF trunks approximately thirty days from the migration start date. Mark said there is a download in the OS and DA PCATs that have the planned dates for each state.

10/15/14 Product/Process CMP Meeting Mark Coyne – CenturyLink said the final notices for the CLEC and Resale Customer Questionnaires and the OS and DA updates were sent in mid September and early October. The effective date for the update to the OS and DA PCAT is October 16 and it includes the begin dates for the Planned Network migration. Mark reminded call participants that this planned network change requires orders to be written to create new SS7 trunks and then to disconnect the OS/DA MF trunks. Service managers continue to work with customers based on each state timeline. All Traffic Migration is expected to be completed by May 21, 2015.

9/17/14 Product/Process CMP Meeting Mark Coyne – CenturyLink said a final web notice for the customer questionnaire updates was sent on September 12 with an effective date of September 27. The OS and DA PCAT updates were sent on September 11 that included dates for the Planned Network migration to begin. Mark asked if there were any questions. There were none.

8/20/14 Product/Process CMP Meeting Mark Coyne – CenturyLink said a web notice was sent on August 12 to relay updates are being made to the CLEC and Resale Customer Questionnaires associated with a change in process. The updates are to Sections OD.1 through OD.8 to incorporate changes in how customers order Operator Services (OS), Directory Assistance (DA) and Coin traffic. Mark said the notice also relayed updates to the Resale Questionnaire to add Section OD.1. Mark said the August 12 notification confirmed a response to Integra that had been asked in the prior meeting. CLECs will be required to complete and submit a new Questionnaire associated with the change from MF trunking to SS7 signaling.

Kim Isaacs – Integra asked if a customer was not using CenturyLink for OS or DA, would the customer still be required to update the Questionnaire?

BL Marcom - CenturyLink said he thought that the update would be relatively minor.

Kim Isaacs – Integra said there will be option then to indicate a customer was a facilities-based provider but not using CenturyLink. Mark Coyne – CenturyLink said the Customer Questionnaires will include effective dates on a state by state basis and the effective dates will be shared with the CMP final notification. He said the state effective dates will be approximately 30 to 60 days from the Proposed Finish date that is on the Service Order Issuance Timeline available in the OS or DA PCATs. Mark said service managers have begun working with customers for the state of Iowa and North Dakota on the orders that will be required to update their network.

Susan Lorence – CenturyLink said the sixty day lead time by state for the Service Manager customer contact was per customer request when the CR was initially reviewed.

Kim Isaacs – Integra asked how it was going to look on the Questionnaire with the state by state effective dates. Would customers be required to enter updates multiple times as each state is effective.

BL Marcom - CenturyLink said he thought that once a customer indicated they were not using CenturyLink, multiple updates would not be required. He said he would confirm if it matters if you enter for all states or by state.

Kim Isaacs – Integra that was good to confirm responses.

NOTE – CMP CALL FOLLOWUP: Per the CenturyLink SME team, with the Level 3 Customer Questionnaire final notification to be sent on September 11, 2014, a further revision will be made to the CenturyLink Questionnaire to add another high level checkbox - and related check boxes per state - to indicate if a customer that currently has OS/DA service wishes to disconnect their service with CenturyLink. If a current customer does check the “disconnect” box(es), they can disconnect by state if desired or they can disconnect all of their states at one time. At that point, no further action is required for this Section of the Questionnaire. It is up to the customer as long as they disconnect the trunks by the end of the migration. If customers are migrating, they should update the Questionnaire as their state(s) migrate to allow CenturyLink to have accurate information on a state by state basis. This update will be clarified as part of the final Level 3 CMP notification.

7/16/14 Product/Process CMP Meeting Mark Coyne – CenturyLink said the CR remains in CLEC Test and that last month, Anne Trees – CenturyLink had provided a project status and had relayed there was a planned change in the state by state service order issuance dates. A notice was sent out on June 23 to relay the revised dates. Mark said to meet the 60 day lead time requested by customers during previous discussion related to this CR, Service managers will begin contacting customers for Iowa early August with the orders that are required. There are PCAT and CLEC Questionnaire updates required and Mark said the notice will be going out approximately the first week in August. Mark relayed that last month, Integra had asked whether new Questionnaires will be required for the revised sections for OS and DA and that Anne Trees had said she thought so but would know for sure in August.

6/18/14 Product/Process CMP Meeting Mark Coyne – CenturyLink said the CR is currently in CLEC Test and the Process SME Anne Trees – CenturyLink is on the call to provide a project status.

Anne Trees - CenturyLink provided a recap of the purpose of the CR. She then relayed that due to unforeseen circumstances related to the Network build-out, there is a planned change in the start date by state for customers that require service orders to be written. Anne said a notice will be sent June 23 to relay there will be an approximate 60 day delay to that service order issuance timeline. Anne said as previously agreed upon, the CenturyLink Service Managers will be contacting customers approximately 60 days prior to the service order issuance start date in the timeline for each state with the required information. Anne said the Operator Services (OS) and Directory Assistance (DA) PCATs and the CLEC Questionnaire updates are in progress and will be sent approximately the first week of August.

Kim Isaacs – Integra asked whether customers would have to complete a CLEC Questionnaire update for the modified OS and DA sections or whether a customer’s current settings would be migrated.

Anne Trees - CenturyLink said she was still working through that with the IT team but that she believed customers would have to update the Questionnaire since the current content was for MF signalling and the network configuration and trunking would be different. Anne said CenturyLink would provide that update as to what needs to occur in August.

Mark Coyne – CenturyLink asked if there were any questions. There were none.

5/21/14 Product/Process CMP Meeting Mark Coyne – CenturyLink said this CR is also currently in CLEC Test. On April 1, 2014, a notice was sent to revise the customer Service Order Issuance timeline for OS and DA services. The first state will be Iowa which has a planned start date for service order issuance of August 4. Mark said the CenturyLink SME Anne Trees will be on the call next month to provide a project status and to talk about the reports that will be sent to customers for the first states to require orders to be written. She will also talk about the CLEC Questionnaire updates. Mark asked if there were any questions. There were none.

4/16/14 Product/Process CMP Meeting Mark Coyne – CenturyLink said the CR is also currently in CLEC Test. On April 1, 2014, a notice was sent to relay a delay of another 90 days to the customer Service Order Issuance timeline for OS and DA services. Mark said the first state of Iowa will now begin on August 4 with a proposed finish date of September 15. The updated timeline has been included in the impacted PCATs.

3/19/14 Product/Process CMP Meeting Mark Coyne – CenturyLink said the CR remains in CLEC Test. CenturyLink had sent a notice mid January to relay a delay in the network build out and that the Service Order Issuance timeline had been updated to reflect a 90 calendar day delay. Mark said the current schedule indicates Iowa customers will need to start writing orders in May but that we will have an updated status in the April CMP meeting.

2/19/14 Product/Process CMP Meeting Mark Coyne – CenturyLink said the CR is currently in CLEC Test. CenturyLink sent a notice on January 21, 2014 to relay that due to unforeseen circumstances related to completing the network build out, all of the dates in the timeline for customer Service Order Issuance were delayed approximately 90 calendar days. Mark said that CenturyLink will send a notice during the second quarter to make related updates to the Customer Questionnaire and PCAT.

1/15/14 Product/Process CMP Meeting Mark Coyne – CenturyLink said the CR is currently in CLEC Test. He said in December 2013, Anne Trees – CenturyLink provided a project update to review the status of the reports being sent to customers for the first states to require orders to be written. Mark said the CenturyLink network team is in the process of completing the network build out and that out SME team is monitoring that effort closely for any impacts to planned dates. Our SME team is planning on providing the planned migration dates per state in the February meeting. Mark said we are planning to update the PCAT with the Service Order Issuance Timeline dates but we are holding off a little bit longer so we can hopefully also include the planned migration dates. Mark asked if there were any questions. There were none.

12/11/13 Product/Process CMP Meeting Mark Coyne – CenturyLink said this CR is currently in CLEC Test and said Anne Trees – CenturyLink Process would provide an update on the customer next steps.

Anne Trees – CenturyLink provided a brief update on the purpose of the CR and the customer impacts. Anne said the conversion is by state and that Service Managers will be contacting each impacted customer approximately 60 days prior to the planned order writing date. The Service Manager will verify a customer’s trunks, provide the new trunks and the new Z location for orders to be written to change from MF to SS7, and the dates for the orders. Anne said the first states are Iowa and North Dakota with five customers that will be contacted this week. Anne said even if a customer is located in multiple states, they will still convert on a state by state basis and then provided the approximate number of customers for each state. Anne said if a customer is an ILEC and CLEC, the ILEC Service Manager will also be contacting them with a different process for ILECs. After the Due Date, someone from either CenturyLink Service Management or Network will contact each customer to let them know when the traffic will be migrated and the date that the disconnect orders would need to be written. Anne said initial order writing will begin in February and go through approximately July and disconnect orders will go through the end of 2014.

Al Finnell – Windstream asked for a copy of the state by state timeline.

Anne Trees – CenturyLink said the timeline was originally provided in the notice.

Susan Lorence – CenturyLink said we would post the migration timeline in the PCAT so it is readily available there and send a copy of the migration timeline out.

Al Finnell – Windstream said that would help inform his contacts to let them know what is coming so they can better prepare.

Anne Trees – CenturyLink said a customer’s Service Manager will also have the timeline and can relay the schedule for each customer. Anne said we are also working on updating the PCAT and the customer questionnaire and those proposed updates should go out in late January for review.

Kim Isaacs – Integra said she understands the trunk Z Loc is changing to an IP switch. Kim asked if CenturyLink (12/20/13 Updates received from Integra in CAPS) [delete WAS] IS using THE IP SWITCH [delete THAT] for DA and asked when CenturyLink retail was migrating.

Anne Trees – CenturyLink said CenturyLink retail was following the same migration schedule and process as CLEC customers on a staged conversion beginning in Iowa.

Kim Isaacs – Integra asked what were CenturyLink plans if something did not work as planned and asked would the project timeline be pushed out if that should occur.

Anne Trees – CenturyLink said that is always possible but that the timeline between each state should be sufficient to accommodate addressing any problems. Anne also said the schedule was based on picking smaller states to begin the transition to allow issues to be resolved but if there was a bigger issue and it could not be corrected in time, CenturyLink would notify customers of any changes in the timeline.

Kim Isaacs – Integra asked if this change should be seamless to end users.

Anne Trees – CenturyLink said definitely.

Mark Coyne – CenturyLink asked if there were any questions. There were none.

11/20/13 Product/Process CMP Meeting Mark Coyne – CenturyLink said this CR was reviewed in detail in the October CMP monthly meeting. CenturyLink sent the level 4 notice on October 21 to relay the planned changes to all CLEC and resale customers. The comment cycle ended November 5, 2013. No comments were received. The final notice was sent on November 15. Mark said included in that final notice was information that identified we have made some changes to the initially proposed migration dates. CenturyLink has made revisions to the Service Order Issuance Timeline to establish the new trunks. A document that includes those revisions has been posted to the Document Review Archive site associated with the initial notification. Mark said the main updates were to extend the migration periods for each state from a 22 day window to a 30 day window and to modify slightly the order of the state migrations. Mark also said updates to the CLEC questionnaire will occur as we get closer to the planned migration of traffic.

10/16/13 Product/Process CMP Meeting Mark Coyne – CenturyLink said this Change Request was presented in September associated with planned changes that CenturyLink will be making to our network/facilities associated with Operator Services (OS) and Directory Assistance (DA) services. A CMP notice was sent out on October 2 to relay that we would be discussing this Change Request in the October CMP monthly meeting. Mark proposed that since all customers are not impacted by this change that we wait to review this Change Request until we complete the regular Product/Process and System CMP meetings. Mark said we have several SMEs that are on the call to review this Change Request in more detail and that we will also review the Walk on from Integra associated with this Change Request at that time.

* NOTE: The following meeting minutes are a summary of discussion that occurred at the end of the System CMP meeting but are being included here associated with the OS DA Change Request.

Participants that were on this portion of the monthly call included representatives from Charter Communications, Iowa Network Services, Integra, Sprint, Popp, Valley Telecom Group, Comcast, and CenturyLink.

Mark Coyne – CenturyLink recapped that the Change Request was presented in the September CMP meeting by Ryan Blackman and pointed participants to where to locate the “white paper” in the Product Process CMP Distribution package that would be reviewed. Mark said following the document presentation, we would review the Walk on request from Integra associated with the Change Request.

Marty Cruze – CenturyLink began the more detailed discussion by asking participants to go to the Call Flow diagrams that were identified as Attachment B following the Change Request whitepaper. Marty said there was a Call Flow included for PMO (Present Method of Operation) and FMO (Future Method of Operation); he then walk through each of the Call Flows. When the Call Flow review was complete, Marty then went back to the beginning of the OS DA white paper and reviewed the content on a paragraph by paragraph basis. Marty said the Customer Existing Service Scenarios in the document relate to the possible service combinations and indicate what would be required from each customer as far as order writing for each of the nine scenarios. Marty said the process is basically the same to address each of the Service Scenarios. It is to create new SS7 trunks (for separate OS and DA trunks or combined trunks) and then to disconnect the OS/DA MF trunks. Marty asked if there were any questions about the various Service Scenarios.

Kim Isaacs – Integra asked a question about Coin and BLV/BLI and whether the Z loc would be changing.

Marty Cruze – CenturyLink said yes it probably would change. Marty said the orders would likely be written from the CLEC end office to the new Operator Services switch. The facilities will only go to the tandem but the trunk orders will go through to the operator switch location. Kim Isaacs – Integra asked how long the MF trunks would remain up related to the disconnect.

Marty Cruze – CenturyLink said the trunks would likely remain up approximately 30 days. Marty then reviewed Attachment A which is the Proposed Service Order Issuance Timeline. Marty said the order issuance timeline is not the same as the migration timeline. He said the idea is to get the trunks in and tested before migration begins. The migration would include customer traffic as well as CenturyLink traffic. Marty asked if there were any questions; there were none.

Janet Harper – Charter said the document appears to be thorough but said there would likely be questions as they get deeper involved.

Mark Coyne – CenturyLink said the best approach to deal with questions is for customers to send them to either the CMPComm@centurylink.com or the CMPCR@centurylink.com mailboxes.

Janet Harper – Charter asked when the BLV/BLI trunks will remain MF, will they have a different Z location.

Marty Cruze – CenturyLink confirmed that was correct. The Service Manager team will tell customers what the Z location will be.

Janet Harper – Charter asked how soon that information would be received and asked the type of interval which would be used.

Anne Trees – CenturyLink said we do not have an exact timeframe yet since it depends on what state a customer is in. Anne said she would be meeting with the Service Managers soon to provide them the specific CLEC information and then the Service Managers will be getting with each customer. Anne said the plan is to get information to customers at least 22 to 30 days prior to order issuances begins.

Janet Harper – Charter requested confirmation that customers would hear back at least 30 days prior to order issuance beginning.

Kim Isaacs – Integra requested the information sooner than that and asked if CenturyLink knew approximately how many ASRs would be required to be issued for each customer.

Anne Trees – CenturyLink asked what timeframe would work best and said she would then get with Service Management.

Kim Isaacs – Integra suggested that it would be good to get high level information, e.g., volume, about 60 days prior to ASR issuance, and then provide more detailed information 30 days prior.

Janet Harper – Charter said that would work well for them also.

Anne Trees – CenturyLink said that was good feedback and that she would try to work toward the 60 day lead time for high level info and then more details at a 30 day time period.

Susan Lorence - CenturyLink said there was some initial discussion that customers might not need to follow an exact timeframe by state and asked whether that was the case now.

Anne Trees – CenturyLink said she would need to look at that for each customer. She said orders for ILECs and Qwest end offices were being done at the same time which would make a difference. Anne said there is some flexibility but it could be an issue if orders are issued too early.

Diana Rasmussen – CenturyLink it could be and that would have to be looked at individually for each customer but would like to keep it at a 22 day interval.

Lori Burchett – CenturyLink asked if it made a difference if customers were going to make additional changes to their network.

Anne Trees – CenturyLink that would make a difference is changes are made. She said it really depends on the customer and their volume. Anne said meetings will continue with Service Managers in November and December to get them prepared. She said she would work toward the 60 day lead time but asked about CMP notification.

Susan Lorence - CenturyLink said now that the CR and information had been presented in this meeting, we still had to send the level 4 notice to all customers. She said there were no external documentation updates required so the planned approach was to post the whitepaper for review and follow the normal 45 day CMP notice timeline. Susan said we may need another ad hoc call if there were too many questions from customers who had not attending this call today. If the questions were more customer specific, Service managers could work directly with their customer. Susan the plan was to get the notice issued by early November with a mid December effective date. Susan suggested we could start the process sooner and send the level 4 notice earlier and get an effective date of early December. She asked if there were any issues with that. There were none.

Mark Coyne – CenturyLink asked if there were any other questions for the SME team on this. There were none. Mark asked if the Integra earlier question had been addressed.

Kim Isaacs – Integra said it had.

Mark Coyne – CenturyLink said we would then look at the ICA question that Integra had sent in as a Walk on for this Change Request. Mark said the first ICA section that was referenced, Section 7.2.2.9.5 7.2 in the Walk on document, indicates that OS ad DA trunking would rely on MF signaling but said if you look further at that section, it indicates that if SS7 options become available, parties would work toward that. Mark said the CenturyLink Contract and Legal believes that language covers this situation and that an amendment is not required. Mark said if customers felt an amendment was required, we would work with them on that. Mark asked if that addressed the Integra concern.

Kim Isaacs – Integra said she would take it back to her Contract and Legal team for further review.

Mark Coyne – CenturyLink asked if there were any other questions for the SME team on this. There were none.

09/18/13 Product/Process CMP Meeting Ryan Blackmun – CenturyLink presented this new CR for Mike Karstens. Ryan said there would be a CMP ad hoc call in the next couple weeks to address this CR and that following the call, service managers would work with impacted customers.

Kim Isaacs – Integra asked whether this was going to be considered an administrative change to change the Z Location and whether charges would apply.

Ryan Blackmun – CenturyLink said he did not know specifics for each company but he did not think there would be charges for this change.

Kim Isaacs – Integra said the prior CR (9/27/13 Updates received from Integra in CAPS) [PC090413-1 ELIMINATE BUSINESS COMPLETE A CALL] indicated CENTURYLINK WAS MAKING changes in the OS and DA platform and asked if that was why the Z location had to change.

Marty Cruze – CenturyLink confirmed this CR was due to changes in the CenturyLink platform to go to an IP architecture where it can. Marty said the Coin traffic was different because dumb payphones require special handling.

Kim Isaacs – Integra asked if (9/27/13 Updates received from Integra in CAPS) [delete AN] IP architecture was mandated for OS DA.

Marty Cruze – CenturyLink said IP is mandated for the platform that CenturyLink is moving to.

Kim Isaacs – Integra said if a customer had OS DA TDM traffic, it would change to IP.

Marty Cruze – CenturyLink said no, CenturyLink would change signaling to IP. Customers would change to go from MF signaling to SS7 for OS and DA.

Kim Isaacs – Integra confirmed for OS DA, the change was to SS7.

Marty Cruze – CenturyLink said Coin and BLV and BLI would remain on MF.

Kim Isaacs – Integra said she looked forward to the ad hoc call.

Mark Coyne – CenturyLink said the ad hoc call would take place in the next couple weeks.

Al Finnell – Windstream asked for clarification on when the call would actually take place.

Mark Coyne – CenturyLink explained CenturyLink was waiting to schedule the call based on whether we have a Face to Face CMP meeting in October.