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Open Product/Process CR PC090401-4 Detail

Description Of Change

Project Meetings

RE: CR Form #PCCR090401-4

The intent of this change request was to clarify Qwest’s LNP process and to address any discrepancies in the information provided by their Denver Interconnect Center on August 15th, August 17th, August 24th and August 31st to AT&T. Qwest’s Denver Interconnect Center stated on multiple conference calls (to AT&T Broadband and to LNS) that calendar days, instead of business days, would be counted in the LNP process. Discussions with Qwest at the October 17th Product and Process CMP meeting clarified that Qwest uses business days.

AT&T understands this to mean that if a port is scheduled on a Friday or Saturday, Qwest will not jeopardize the end customer by closing the LSR or removing the switch translation any earlier than the next business day. Next business day is defined as the following Monday at 11:59 p.m. AT&T wants to clarify that holidays do not constitute a Qwest business day. Therefore, Friday, Saturday or Sunday ports would not be disconnected out of the switch until the following Tuesday at 11:59 p.m. if Monday is a designated holiday.

Qwest states that their Interconnect Centers have been advised and are aware of this process. The process states that the ten (10) digit unconditional trigger and switch translations associated with the end user customer’s telephone number will not be removed, nor will Qwest disconnect the customer’s billing and account information, until 11:59p.m. (local time) of the next business day after the due date.

AT&T interprets this to mean Qwest has provided documentation and training to the typists at Sierra Vista, Phoenix, and Duluth Centers, both Interconnect Service Centers, the RCMAC center and any additional Qwest centers directly related to the LNP process. AT&T Broadband will reference Qwest’s letter dated October 29, 2001 to restore loss of dial tone when it is a direct result of non-adherence to Qwest’s LNP process by any Qwest employee of these centers. AT&T further expects the duty supervisors to be well versed in this process and provide consistent action and information based on this process.

Sincerely, Terry Bahner AT&T Local Services – LSAM Western Region

CC: Sharon Van Meter Tim Boykin Donna Osborne-Miller Mitch Menezes

Friday, September 21st, 2001 Alignment/Clarification Meeting

Donna Osborne-Miller, dosborne@att.com,AT&T Terry Bahner, tbahner@att.com, AT&T Kathleen Stichter, klstichter@eschelon.com, Eschelon Telecom Linda Miles, llmiles@qwest.com, Qwest Russ Urevig, rurevig@qwest.com, Qwest Joan Wells, jmwell2@qwest.com, Qwest Kate Spry, kspry@qwest.com, Qwest Ric Martin, rhmart2@qwest.com, Qwest

Introduction of Attendees Donna, Terry, Kathy, Linda, Russ, Joan, Kate, and Ric Review Requested (Description of) Change Clarify process to complete LSRS the day after due date. Confirm Areas & Products Impacted Areas: Ordering and Billing Products: LNP Confirm Right Personnel Involved Joan is the ‘owner’ of this CR and will be the point of contact for future problems of this nature until the root cause is established and draft response issued. After the clarification meeting, it was determined that Linda and Russ will not need to be involved in this CR. Kate will coordinate all necessary clarification meetings, complete meeting minutes, and review, forward, and store necessary documentation to database. Identify/Confirm CLEC’s Expectation AT&T has asked Qwest to clarify the process for completing LSRS the day after due date. Per AT&T, “Qwest notified the CLEC community LSRS would complete orders day after at 11:59 p.m. of install date to coincide with disconnect in switch. Qwest escalation center is stating that orders can start closing as early as 3 p.m. with the possibility of closing even sooner with disconnect to follow. Interconnect has stated that Qwest determines that there is a large volume of orders to close, they can decide a random time to start the process. AT&T would like to understand why this time frame fluctuates if the closing of these orders causes the disconnect in the switch to shift to an earlier time. AT&T is requesting a flow chart or documentation explaining and listing the backend systems for this process.” Identify any Dependent Systems Change Requests No related system CR’s were identified Establish Action Plan (Resolution Time Frame) Joan will clarify this process via a flowchart and written formal response draft. She will forward this documentation to Kate by the morning of 10/5/01. Kate will review and forward this information to Michael Belt to store in the CR database by 10/8/01 for CLEC review. This information can then be reviewed and discussed by the CLEC Community at the October CMP Meeting. Donna and Terry can view this information on the CR database and this CR can then be reviewed and discussed by the CLEC Community at the October CMP Meeting. Corrections/updates can then be made at that time.

CenturyLink Response

November 6, 2001

Ms. Terry Bahner Ms. Donna Osborne-Miller AT&T Communications

This letter is in response to CLEC Change Request PCR090401-4, dated September 4th, 2001, title of change: Clarify Qwest’s process on completing LSR’s day after due date. This Change Request pertains to the implementation of the new LNP process involving stand alone LNP port out service order requests.

Description of Change as noted in CR: QWEST notified CLEC community LSRS would complete orders day after at 11:59 pm of install date to coincide with disconnects in switch.. Qwest escalation center is stating that orders can start closing as early as 3pm with the possibility of closing even sooner with disconnect to follow. Interconnect has stated that if Qwest determines that there is a large volume of orders to close, they can decide a random time to start the process. AT&T would like to understand why this time frame fluctuates if the closing of these orders causes the disconnect in the switch to shift to an earlier time. AT& T is requesting a flow chart or documentation explaining and listing the backend systems for this process.

Implementation of this Qwest business process change was included in the IMA 8.0 release and was deployed effective August 20th, 2001.

The change is as stated: The ten (10) digit unconditional trigger and switch translations associated with the end user customer’s telephone number will not be removed, nor will Qwest disconnect the customer’s billing and account information, until 11:59p.m. (local time) of the next business day after the due date. Internal Qwest systems have been adjusted to accommodate this process change.

* Order completion and disconnect of translation’s will not occur prior to 11:59 p.m. the next business day following the due date.

* The subscription date to ASMS is sent to match the CLEC requested due date as available per the standard interval guide.

* The FOC is sent and matches the ASMS subscription date requested by the CLEC as available per the standard interval guide.

* An effective billing date to discontinue account billing is added to the order to match the actual port subscription date as requested by the CLEC and as available per the standard interval guide.

* Additional notification and a reminder of this current process was sent to the Interconnect Center’s through an internal communicator dated 10/29/01. The title was “Qwest response to CLEC questions concerning the current LNP Port Out process of holding switch translations and order completion until the next business day at 11:59pm.” * The process agreement is as stated: The ten (10) digit unconditional trigger and switch translations associated with the end user customer’s telephone number will not be removed, nor will Qwest disconnect the customer’s billing and account information, until 11:59p.m. (local time) of the next business day after the due date.

For due date changes or cancellation’s on existing LSR’s the following process should be followed:

Due Date Changes * You must notify Qwest via LSR supplement or notification to the ISC if you require a DD change for your port activity * Notifications of DD changes via a LSR supplement should be made as soon as possible on the DD and prior to 8:00 PM Mountain Time. * Late notification of DD changes will require that you call the ISC prior to 12:00 noon on the day after the DD (in the end-users' time zone) and issue a LSR supplement via IMA or IIS to confirm the request. If the port due date falls on a Saturday, the CLEC should notify the ISC no later than the following Monday by noon of the DD change. * Late DD change notifications after 12:00 noon the day after the DD, will require you to contact the Call Center Representative at 888-796-9087 to initiate an escalation ticket for these late changes. The CLEC should also issue a LSR supplement via IMA or IIS to confirm the request. The CLEC should also issue a LSR supplement via IMA or IIS to confirm the request.

Cancels * You must notify Qwest via LSR supplement or notification to the ISC if you require a cancel of the port activity. ? Notifications of DD cancels via a LSR supplement should be made as soon as possible on the DD and prior to 8:00 PM Mountain Time. * Late notification of DD cancels will require that you call the ISC prior to 12:00 noon on the day after the DD (in the end-users time zone) and issue a LSR supplement via IMA or IIS to confirm the request. . If the port due date falls on a Saturday, the CLEC should notify Qwest no later than the following Monday by noon of the cancellation. * Late cancel notifications after 12:00 noon the day after the DD will require you to contact the Call Center Representative at 888-796-9087 to initiate an escalation ticket for these late cancels. The CLEC should also issue a LSR supplement via IMA or IIS to confirm the request.

Qwest Interconnect Service Center hours of operation to support the functions described above are: 6 AM to 8 PM Mountain Time, Monday-Friday 7 AM to 5 PM Mountain Time on Saturday

With the implementation of this new process, the CLEC is still responsible for notifying Qwest if they are unable to meet their requested port due date. Service order completion and disconnect of switch translation’s are not scheduled to occur anytime prior to the 11:59 p.m. time frame the next business day following the due date. However, the port subscription message was sent for the initial CLEC desired due date and changes or cancellation’s must occur as outlined above or as noted in the supplement information listed in the Product catalog.

Sincerely,

Joan Wells Process Manager Local Number Portability

CC: Margaret Bumgarner Lorna Dubose Constance Overly Kate Spry