Wholesale: Products & Services

Open Product/Process CR PC081902-2 Detail

Description Of Change

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Announcement Date: July 19, 2001

Effective Date: July 29, 2001

Document Number: PROS.07.19.01.F.00012

Notification Category: Process Update

Target Audience: CLEC

Subject: Dial Tone Test 48 Hours Before Due Date

Effective July 29, 2001, a process enhancement will be added to both the Coordinated and Basic Installation Option Processes. Qwest will verify the CLEC’s Dial Tone at the CLEC’s CFA 48 hours prior to the Due Date. This will assist CLECs in identifying dial tone concerns prior to the due date.

Central Office Technicians (COT’s) will check for CLEC Dial Tone 48 hours prior to the Due Date. The Dial Tone check will be for the Unbundled Loop Analog (Voice Grade) Product.

The COT will check for Dial Tone at the CLEC CFA. The COT will document the results from the Dial Tone test and the results will be forwarded to the Implementer/Coordinator (C/I).

If the COT does not detect Dial Tone 48 hours prior to the Due Date, then the (C/I) will contact the CLEC with the information. The CLEC should investigate and supply the dial tone by the Due Date or issue a supplement to the LSR to change the due date.

If the CLEC has requested a Coordinated Installation, the COT will check for Dial Tone one hour prior to the Coordinated Installation time. If dial tone is not detected at that time, then the COT will report this to the C/I who will in turn inform the CLEC.

This Process will be put in place to ensure that the CLEC will receive their circuit on the due date.

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Allegiance believes that Qwest is not complying with the process as stated above. The testing for dial tone is actually being conducted on DVA date (48 hours after Application Date not 48 hours prior to Due Date). Also it is not clear as to when Qwest is notifying the CLEC of no dial tone conditions. This process implies that once the COT forwards the results to the QCCC tester at 48 hours prior to due date, then the tester will immediately notify the CLEC of No Dial Tone conditions. In actual practice, Qwest is not consistently notifying the CLEC at 48 hours prior to cut date. There are inconsistencies between the process and Qwest's actual application of the process. Qwest needs to comply with its published process. This process is not published in the PCAT. The only reference to this process that Allegiance could find was the mailout sent to CLECs on July 19, 2001.

Expected Deliverable

Qwest will comply with its published process. Qwest will update the PCAT to include this process.

Project Meetings

- 10/16/02 October CMP Meeting Linda Hendricks with Qwest reviewed the draft response to this CR dated 10/3/02. Language was updated in the 2-Wire 4-Wire PCAT Version 10 which was published on 10/11/02. There were no questions from the CMP participants and this CR will be updated to CLEC test.

- 09/18/02 September CMP Meeting Minutes Allegiance reviewed the CR submitted and explained that they would like to have the dial tone testing and notification sync up in the PCAT documentation because the process document, PROS.07.19.01.F.00012, is not clear. Allegiance and Eschelon would like the testing process and the notification process of a no dial tone condition on 5-day interval and on longer than standard interval orders clarified. If the CLECs understand when the dial tone testing is done, then, they can adjust the date their translations are complete. Qwest explained that the CLEC is notified 24 - 36 hours before the due date of a no dial tone condition. The dial tone test is performed on DVA, which on 5-day interval orders is 48 hours after application date. Qwest will clarify the process, for 5-day and longer than standard interval orders, in the PCAT. Allegiance said that clarification in the PCAT would satisfy this CR.

- CLEC Change Request Clarification Meeting 3:00 p.m. (Mountain Time) / Monday 26th August 2002

1-877-554-8688 1930099 # PC081902-2 The 48 Hour Dial Tone Testing Requirements

Attendees Terry Wicks, Allegiance Deb Smith, Qwest Linda Hendricks, Qwest Bob Mohr, Qwest Cindy Macy, Qwest Neil Houston, Qwest Linda Sanchez-Steinke, Qwest

Introduction of the participants on the Conference Call was made and the purpose of the call discussed.

Review Requested (Description of) Change Terry indicated that Qwest is not following the process in document number PROS.07.19.01.F.00012. The process is interpreted that Qwest does the dial tone test and then calls the CLEC right away. The following is extracted from the CR submitted by Allegiance: Allegiance believes that Qwest is not complying with the process as stated above. The testing for dial tone is actually being conducted on DVA date (48 hours after Application Date not 48 hours prior to Due Date). Also it is not clear as to when Qwest is notifying the CLEC of no dial tone conditions. This process implies that once the COT forwards the results to the QCCC tester at 48 hours prior to due date, then the tester will immediately notify the CLEC of No Dial Tone conditions. In actual practice, Qwest is not consistently notifying the CLEC at 48 hours prior to cut date. There are inconsistencies between the process and Qwest's actual application of the process. Qwest needs to comply with its published process. This process is not published in the PCAT. The only reference to this process that Allegiance could find was the mailout sent to CLECs on July 19, 2001.

Confirm Areas & Products Impacted Unbundled Loop 2 wire 4 wire Analog Voice Grade, Coordinated and Basic Option

Confirm Right Personnel Involved Qwest confirmed the correct personnel were on the call. Identify/Confirm CLEC’s Expectation

Allegiance requests the following deliverables on this CR: - Update the PCAT with the Qwest process, and the agreed upon number of hours before due date the dial tone check is done, and, the agreed upon number of hours before the due date that the CLEC is notified of a no dial tone condition. - Provide notification of the process above - Improve on the CLEC notification process when there is a no dial tone condition. Determine the minimum number of hours before due date that the CLEC’s would like to be notified of a no dial tone condition.

Identify any Dependent Systems Change Requests PC081902-1, PC050302-1

Establish Action Plan (Resolution Time Frame) Allegiance will clarify and review this CR at the 9/18/02 CMP Meeting. Qwest will present the draft response at the 10/18/02 CMP Meeting.

CenturyLink Response

Lori Mendoza LEC Account Manager Allegiance Telecom, Inc.

SUBJECT: Qwest’s Change Request Response - CR #PC081902-2 48 Hour No Dial Tone Notification

This in response to Allegiance Telecom’s Change Request (CR) PC081902-2. This CR requests that Qwest clarify its 48 Hour No Dial Tone notification process and to document the process in the PCAT.

Qwest accepts this CR and the following language has been added to the 2-Wire or 4-Wire Analog (Voice Grade) Loop V10 PCAT.

Qwest verifies for dial tone at your CFA 48 hours after Qwest’s APP (application) date. If Qwest finds No Dial Tone (NDT), Qwest will retest 48 hours prior to due date. If dial tone is still not present, Qwest will email the NDT results to you through Qwest’s Provider Test Access (PTA) email system. You will receive the NDT PTA email notification approximately 24 to 36 hours prior to the due date. Qwest will email only when there is No Dial Tone. You will need to supply the dial tone by the due date or supplement the LSR, changing the due date.

This language is in document review and will be published to the Wholesale PCAT web site on October 11, 2002.

Sincerely,

Neil Houston Staff Advocate Policy & Law

Linda Hendricks Lead Project Analyst

cc: Mary Retka, Director, Technical Regulatory Interconnection Planning