Wholesale: Products & Services

Open Product/Process CR PC081815-1 Detail

Description Of Change

Project Meetings

12/16/15 Product/Process CMP Meeting Mark Coyne – CenturyLink said this TDSMetrocom CR has been in CLEC Test since November 23, 2015 and CenturyLink would like to move the CR to a Completed status.

Kim Isaacs – Integra asked if CenturyLink had spoken with TDS Metrocom about closing the CR.

Mark Coyne – CenturyLink said he was hoping that TDS Metrocom would be on the CMP call today and that we will reach out to them in regard to this CR to determine if it is OK to close.

Susan Lorence – CenturyLink asked if any customers on the call had utilized the revised process.

Kim Isaacs – Integra said they have used the process. Kim said she checked with testers and it works well and had not heard of any issues. She said she [1/5/16 Updates received from Integra in CAPS] DIDN’T WANT TO SPEAK FOR TDS BUT INTEGRA is fine moving the CR to a Completed status.

Mark Coyne – CenturyLink asked if any other customers had used the process. There were none that spoke.

Susan Lorence – CenturyLink asked if TDSMetrocom is OK with moving the CR to a Completed status, was it agreeable to everyone else on the call. There were no objections.

11/18/15 Product/Process CMP Meeting Mark Coyne – CenturyLink said we had issued a Level 4 notification on October 15, 2015 to update the Provisioning and Installation Overview Business Procedure with the change in the Loop acceptance process. The proposed effective date for this update is November 23, 2015. CenturyLink will then move the CR to CLEC Test and it will be revisited in December to move it to a Completed status. Mark asked if there were any questions. There were none.

10/21/15 Product/Process CMP Meeting Mark Coyne – CenturyLink provided the background on this CR and said that TDS Metrocom was requesting that CenturyLink reinstate an informal process that if CenturyLink completes work after noon, then the customer had until noon the next day to accept the loop with no change to the order Due Date. Mark then reviewed the updated Draft Response in the CMP package which is to accept this CR. The long term plan is to implement this process for all designed products (retail and wholesale) in order to be consistent. However, while the broader details and timeline are developed, in the interim, CenturyLink will implement the process change specific to Wholesale for Unbundled Loop, Enhanced Extended Loops (EEL), and Loop/MUX Combo (LMC) requests. Mark said that since TDS Metrocom requested this process change be made as soon as possible, CenturyLink had already issued a Level 4 notification on October 15, 2015 to update the Provisioning and Installation Overview. The proposed effective date is November 23, 2015. Mark asked if there were any questions. There were none.

09/16/15 Product/Process CMP Meeting Susan Lorence – CenturyLink stated that this CR was presented as a Walk-on in the August monthly meeting and was followed by a Clarification call on August 24, 2015. Following the Clarification call, Rod Cox - TDS Metrocom revised the CR to remove the Industry Guideline and Exception CR designation. Susan said a CenturyLink draft response was sent on September 10, 2015 which relayed a notification had been sent in February 2014 to eliminate the informal process that had been used by CenturyLink and customers. The notification was the result of a customer inquiry that the process was inconsistent with the CenturyLink documentation. Susan said the SME team has been meeting to review the Loop acceptance process, most recently with the CenturyLink Retail, and hopes to have a final response soon.

Rod Cox - TDS Metrocom asked if that might be the following week.

Kim Isaacs – Integra said Rod understood that the customer inquiry had come from Integra when CenturyLink was not following the documented CNR process. Kim said she is supportive of this CR and having (9/25/15 Updates received from Integra in CAPS) [delete THE] A process [delete CHANGE]documented so everyone [delete KNOWS WHAT IT IS] FOLLOWS THE SAME PROCESS.

Mark Coyne – CenturyLink said the SME team is working on both the short term and long term solution and that the process change may encompass all products to insure the process is consistent.

08/24/15 Clarification Call Meeting Minutes

Attendees: Rod Cox – TDS Metrocom Laurie Roberson – Integra Kim Isaacs – Integra Rita Urevig – CenturyLink Linda Harmon – CenturyLink Cindy Lyke – CenturyLink Lori Burchett – CenturyLink Steve Karpowich – CenturyLink Denise Martinez – CenturyLink Deb Andersson – CenturyLink Jamal Boudhaouia – CenturyLink Mark Coyne – CenturyLink John Hansen – CenturyLink Susan Lorence – CenturyLink

Susan Lorence – CenturyLink relayed that this CR had been a walk on in the August Monthly CMP meeting but had been presented by Kim Isaacs – Integra when the CR originator Rod Cox – TDS Metrocom was not available. Susan relayed the purpose of a clarification call and asked if there were any questions.

Rod Cox – TDS Metrocom thanked Kim for presenting the CR in the CMP meeting. Rod then explained a team was working on what was causing some order delays and that this was determined to be one of the root causes of the problem. Rod said when CenturyLink completes an order after noon, if the customer cannot get to it and does not accept the order by the end of the day, CenturyLink requires the order to be resubmitted which causes double work for both the customer and CenturyLink and impacts the end user. Rod said there used to be a process that if CenturyLink completed after noon, then the customer had until noon the next day to accept the loop. Rod said he had talked with other CLECs, e.g., Windstream and Integra, who agreed it was a problem. He said he thought it is a simple fix to have more time to accept late orders.

Susan Lorence – CenturyLink requested confirmation that this is related to the Loop Acceptance process of the products listed on the CR: UNE Loop and EEL – DS1 UNE.

Rod Cox – TDS Metrocom said yes that is correct and DS1 Loops are the products he is focused on.

Susan Lorence – CenturyLink asked if Rod was asking for the process to be relaxed until noon local time?

Rod Cox – TDS Metrocom said if it was completed before noon, they will do it the same day but if it is after noon, he would like until noon local time the next day. Rod said the time zone could be part of the problem.

Susan Lorence – CenturyLink asked if the Due Date (DD) will remain the same on the order.

Rod Cox – TDS Metrocom said if it is allowed to go to the next day, he did not think this revised process should impact the performance measures. He said it would need a possible work around.

Linda Harmon - CenturyLink gave the example if the DD was yesterday and the order was accepted by noon today, would we leave the DD of yesterday.

Rod Cox – TDS Metrocom said he was OK leaving the DD alone.

Kim Isaacs – Integra said the previous process was contrary to the documented process and CenturyLink sent an MCC to reinstate the documented process which was to accept on the DD or it would be a C01 Jeop. Kim said then testers on both sides agreed that if the order was completed before noon the next day, the DD and FOC date would match if completed in the AM of the next day and that the process worked for all.

Rod Cox – TDS Metrocom said that was much better than having to resubmit the request and wait. Rod said it should not impact the measure if the customer is asking for this.

Susan Lorence – CenturyLink said we wanted clarification of what would happen with the DD and that both TDS Metro and Integra seemed to agree that it would remain the same as what was on the order.

Rod Cox – TDS Metrocom said he wanted it to go back to what it used to be.

Susan Lorence – CenturyLink said the SME team had indicated a jeop notice goes out if the loop is not accepted and that the SMEs had assumed that the jeopardy notice would not be suppressed in this situation otherwise this change would then fall under a system change request.

Rod Cox – TDS Metrocom said he was not expecting the jeop notice to be suppressed.

Kim Isaacs – Integra said that was OK since those end-of-day notices had been kind of ignored in the past. Kim said there would need to be proper documentation on the process.

Susan Lorence – CenturyLink asked if there was an expectation of what documentation would be updated should this CR be accepted or could that be left up to CenturyLink.

Rod Cox – TDS Metrocom said he would prefer to leave that to CenturyLink.

Jamal Boudhaouia – CenturyLink asked if this was just for orders with cooperative testing or was it for any type of order.

Kim Isaacs – Integra said for any type of basic loop.

Rod Cox – TDS Metrocom said he thought it would make sense to do it for all to be consistent. Rod said this has to be causing a problem for CenturyLink as well as the delay to the customer.

Lori Burchett – CenturyLink asked if there was any way to get any examples of this when it had happened in the past.

Kim Isaacs – Integra said she thought that would not be likely since the CenturyLink MCC notice on Provisioning and Installation V152 was sent over a year ago effective February 13, 2014.

Mark Coyne – CenturyLink said he wanted to go back to the question on documentation and asked if there was any idea of where this might be captured in the documentation.

Kim Isaacs – Integra said she thought maybe the Provisioning and Installation business procedure but said it might also better fit in the UNE Loop General PCAT since it was specific to this product set.

Linda Harmon – CenturyLink asked if this would be for New connect or also Change activity.

Rod Cox – TDS Metrocom said he had thought about this question also and thought mainly new loops.

Kim Isaacs – Integra said it might also need to be considered for coordinated conversions. Kim asked if CenturyLink was calling on disconnects.

Linda Harmon – CenturyLink said she would check on that.

Susan Lorence – CenturyLink said she next wanted to discuss the designation of this being an industry standard CR indicated by the suffix IG and referenced Section 5.1.3 of the CMP document.

Rod Cox – TDS Metrocom said he thought that IG should be removed since he could not validate the industry forum.

Susan Lorence – CenturyLink then asked about the request to handle this is an Exception CR and briefly described the CMP exception process under Section 16.0 of the CMP document.

Rod Cox – TDS Metrocom asked if a vote was required.

Susan Lorence – CenturyLink said yes for an exception. When the SME team reviews this CR and should it be accepted, it would be a change in process which is normally a 45 day notification cycle but could be shortened to 31 days. Susan said our assumption is that the exception is to the timeline for implementation.

Rod Cox – TDS Metrocom said yes. He said he would like it sooner but thought he could live with a 45 day cycle if he could be guaranteed it was going to happen.

Susan Lorence – CenturyLink said there was no guarantee from the SME team of CR implementation but suggested an approach of removing the exception for the time being to allow CenturyLink to evaluate the requested change. Susan said then Rod could determine if the Exception needed to be reinstated. Rod Cox – TDS Metrocom said he was fine with that.

Susan Lorence – CenturyLink requested the CR revision be sent to the CMPCR mailbox. She said that CenturyLink understood that Rod was asking for the change to be as soon as possible.

Rod Cox – TDS Metrocom said he thought this would be a relatively simple change and would not require a 45 day timeline. He said he would send in the update to the CR.

Mark Coyne – CenturyLink said he was also ok with the suggested handling of the CR.

Rod Cox – TDS Metrocom said he would volunteer to have some of the TDS Metrocom experts on a call with CenturyLink SMEs if that was necessary.

Susan Lorence – CenturyLink said thank you and if that would be necessary, we would issue a CMP notification with a five day lead time. Susan asked if there were any other questions. There were none.

The Clarification call ended at 2:30 PM MT.

08/19/15 Product/Process CMP Meeting PC081815-1IGEX - Same day order acceptance change request to next day if order is not completed before 12PM Susan Lorence – CenturyLink stated that this Walk-on CR had been received from Rod Cox -TDS Metrocom. Rod said he was not able to join the call but that Kim Isaacs – Integra was familiar with the issue and would present it.

Kim Isaacs – Integra said she was familiar with this CR which had been discussed in the CLEC community call that is held the Monday before the CMP call. (8/27/15 Updates received from Integra in CAPS) Kim said there was a previous [insert quotes]“under the wire” [delete CenturyLink] process [insert] THE CENTURYLINK TESTERS AND CLEC TESTERS WERE USING that allowed CLECs to accept loops up until noon of the second day [insert including brackets] [FOC DD +1 DAY] if CenturyLink [delete is calling] CALLED for acceptance IN THE afternoon of the first day [insert including brackets] [FOC DUE DATE]. An MCC was sent TO THE CENTURYLINK TESTERS AND CLECS [delete changing this] ENFORCING THE DOCUMENTED ACCEPTANCE process [delete and required] WHICH REQUIRES CLECs to accept the same day [insert including brackets] [FOC DUE DATE] or [delete it] THE REQUEST was C01 Jeop. Kim said TDS Metrocom would like to revert back to the previous process WHICH ALLOWED CLECS TO ACCEPT CIRCUITS IN THE MORNING OF THE NEXT DAY since it worked better FOR BOTH CENTURYLINK AND THE CLECS.

Susan Lorence – CenturyLink stated that three dates/times had been proposed to hold the Clarification call and that Rod Cox -TDS Metrocom selected Monday, August 24, 2015 at 2:00PM MT. The call will be posted to the Wholesale calendar. Susan said that during the Clarification call, we will also discuss that the CR was identified as an Industry Guideline CR and that it was requested it be considered an exception CR which each have specific requirements per CMP. Susan asked if there were any questions. There were none.

CenturyLink Response

Rod Cox, TDS Metrocom

SUBJECT: TDS Metrocom Product Process Change Request PC081815-1, CenturyLink UPDATED RESPONSE for Review

This letter is in response to TDS Metrocom Change Request PC081815-1, entitled “Same day order acceptance change request to next day if order is not completed before 12PM”.

CR Description: Order acceptance up to 24 hours or next day if completed after noon (12 PM).

History: The CR was received on August 18, 2015 and was presented as a walk-on in the August 2015 Monthly CMP meeting. The CR was originally submitted as an Industry Guideline and Exception Change Request. A Clarification call was held on August 24, 2015 with TDS Metrocom, Integra and CenturyLink representatives present. During the Clarification call, TDS Metrocom relayed they would like to reinstate an informal process that had previously been in existence that if CenturyLink completes the work after noon, then the customer had until noon the next day to accept the loop with no change to the order Due Date. The change in process for this CR was focused on new connects for the product DS1 Loops but could apply to any basic loops.

During the Clarification call, Rod Cox, TDS Metrocom, relayed that he would send an update to the CR to remove the Industry Guideline and Exception request designations. The CR update was received on August 25, 2015. Rod requested this CR be implemented as soon as possible.

CenturyLink sent a Draft Response in September to relay that we are continuing to investigate the requirements associated with this CR and that we are reviewing the history of the Loop Acceptance process with the various SMEs before finalizing the CR solution.

UPDATED CenturyLink Response: As indicated in our Draft Response on September 10, 2015, the CenturyLink SME team has been working with our Network and Retail SMEs and other CenturyLink groups to investigate if we can put a solution in place to meet the needs of your CR. CenturyLink has determined that we will accept this CR. The long term plan is for CenturyLink to implement this requested process for all designed products (retail and wholesale) in order to be consistent. However, while the broader details and timeline are developed, in the interim, CenturyLink will implement the process change specific to Wholesale for Unbundled Loop, Enhanced Extended Loops (EEL), and Loop/MUX Combo (LMC) requests. The process will be expanded to include all designed circuits at a future date.

Considering that TDS Metrocom requested the change associated with this CR be delivered as soon as possible, CenturyLink is moving forward with a level 4 notification on October 15, 2015 to update the Provisioning and Installation Overview Business Procedure with the change in the Loop acceptance process. The proposed effective date is November 23, 2015.

Sincerely,

Susan Lorence CenturyLink Wholesale CR Project Manager

September 10, 2015

Rod Cox, TDS Metrocom This letter is in response to TDS Metrocom Change Request PC081815-1, entitled “Same day order acceptance change request to next day if order is not completed before 12PM”.

CR Description: Order acceptance up to 24 hours or next day if completed after noon (12 PM).

History: The CR was received on August 18, 2015 and was presented as a walk-on in the August 2015 Monthly CMP meeting. The CR was originally submitted as an Industry Guideline and Exception Change Request. A Clarification call was held on August 24, 2015 with TDS Metrocom, Integra and CenturyLink representatives present. During the Clarification call, TDS Metrocom relayed they would like to reinstate an informal process that had previously been in existence that if CenturyLink completes the work after noon, then the customer had until noon the next day to accept the loop with no change to the order Due Date. The change in process for this CR was focused on new connects for the product DS1 Loops but could apply to any basic loops.

During the Clarification call, Rod Cox, TDS Metrocom, relayed that he would send an update to the CR to remove the Industry Guideline and Exception request designations. The CR update was received on August 25, 2015. Rod requested this CR be implemented as soon as possible.

CenturyLink Response: The CenturyLink SME team is continuing to review the requirements associated with this CR. It was determined that the MCC that was sent by CenturyLink in February 2014 that eliminated the informal process was initiated by a CenturyLink customer. With that in mind, CenturyLink is reviewing the history of the Loop Acceptance process with the various SMEs before finalizing the CR solution. CenturyLink understands that TDS Metrocom would like this change in process delivered as soon as possible.

Sincerely,

Susan Lorence CenturyLink Wholesale CR Project Manager