Wholesale: Products & Services

Open Product/Process CR PC081302-1 Detail

Description Of Change

In an effort to improve the existing process associated with the Wholesale Resale/UNE Local Service Providers (LSP) Port In activity to the Qwest network, Qwest recommends and will implement changes to the current FOC and Due Date intervals.

Currently, upon receipt of the NLSP’s (New Local Service Provider’s) LSR, Qwest sends an LSR to the OSP (Old Service Provider) and waits to receive an FOC back, before issuing the internal Qwest order to complete the port in activity and confirm the port DD.

Delays in receiving timely FOC’s from the CLEC OSP, affect Qwest’s ability to FOC the NLSP in a timely manner and causes delays in installation.

Qwest recommends the following intervals:

Simple Service, 1FR/1FB service, 1-50 lines ported, minimum 6-business days

Complex Service (PBX, Trunks, ISDN, Centrex) 1-25 lines or trunks ported, minimum 6 business days

Simple Service, 1FR/1FB service, 51+ lines ported, minimum 10-business days

Complex Service (PBX, Trunks, ISDN, Centrex) 26 + lines or trunks ported, minimum 10 business days

Qwest will send the LSR to the OSP with nothing less that a 6 or 10-business day interval and issue our internal order. This allows Qwest to FOC the order to the NLSP upon issuance of the LSR to the CLEC OSP, based on FOC guidelines for the specific product ordered.

Qwest will then follow-up for receipt of the FOC from the OSP. On the 6th or 10th business day, if the FOC has been received from the OSP, no further action is needed and the port will proceed to activate as scheduled. If the FOC has not been received, Qwest will proceed with the port in activation and send a supplement to the CLEC OSP. Qwest will advise the OSP that the port is proceeding as scheduled and that they need to remove the TN(s) from their switch on the designated DD and FDT (Frame Due Time). No mechanized system changes are needed for this process.

Qwest currently has documented service intervals for LNP port out that are equal to or far less than the 6 or10-day proposed intervals and feels this proposal greatly improves the port in process for the Wholesale Resale and UNE Providers.

The complete detailed process, along with expectations of both the Wholesale Resale/UNE Provider NLSP and the CLEC OSP will be provided on the clarification call.

Expected Deliverable:

The expectation of this deliverable, once reviewed with the CLEC community, is that Qwest will be able to supply a timely FOC to the NLSP which allows greater planning for the NLSP, as a more definite defined due date is established. Qwest’s proposal is to implement this new process within 30.

Project Meetings

06/18/03 - June CMP Meeting Cindy – Qwest advised this CR is in the same status as Joan’s other two CRs and we should leave this in CLEC Test one more month.

05/21/03 - May CMP Meeting Joan Wells with Qwest said that documentation has been provided on the document review website and the comment cycle has been completed. The effective date is 5/13/03. This CR will move to CLEC Test status.

04/16/03 - April CMP Meeting PC081302-1: Standard Business Day Minimum DD on Port In to Resale/UNE-P, 1+Lines Joan Wells – Qwest reported the PCAT was released on target. This CR will stay in Development status.

03/19/03 - CMP Meeting Joan Wells – Qwest reported the PCAT is on target for release April 1, 2003. This CR will stay in Development status.

02/19/03 - CMP Meeting Cindy Macy–Qwest reported we are creating the PCAT documentation for this CR along with the other two open CRs that impact the Port In process. The target date for the CLECs to review the documentation is April 1, 2003.

01/15/03 - CMP Meeting

Wells-Qwest stated that Qwest and the CLECs had conducted a call in early January and that Qwest would make the process changes discussed in that meeting and distribute a notification announcing them. CR remains in Development.

Meeting Minutes for CLEC working session for CR PC081302-1 LNP Port In to Qwest Resale/UNE-P

January 9, 2003 9:00 – 10:00 a.m. MDT Conference number: 1-877-572-8687 3393947#

In Attendance: Steve Reynolds Ernest Communications Cindy Macy Qwest Scott Ellefson Qwest Jill Anderson Qwest Lori Mendoza Qwest Bill Markert Eschelon Jonathan Spangler ATT Lydell Peterson Qwest Joan Wells Qwest

The team met to review the issue identified by Allegiance during the December CMP Meeting. Cindy- Qwest shared Bonnie Johnson Eschelon’s concern and understanding of the issue. Eschelon’s concern is that if Qwest has contact with the old service provider via a reject we should not continue to port the service until we resolve the reject. In addition, Eschelon explained they believe the issue was caused by a difference in the standard intervals between this process and Allegiance and potentially other CLECs.

Joan Wells Qwest and Lori Mendoza Allegiance agreed this is their understanding of the issue also. Lori Mendoza-Allegiance explained their intervals are different than what Qwest has in the process. Allegiance has the following intervals: Less than 10 lines=5 bus days 11-20 =7 bus days 21-40 =10 bus days 40+ =negotiated

Joan advised Qwest would expect the CLEC to reject the request back to us within 48 hours and change the due date to meet their service interval. Qwest would then honor the FOC of the due date returned to us. Joan explained 2 options: 1st option: FOC back with date the service provider can support 2nd option: Reject LSR and advise the next available date that can be supported and Qwest would supp the LSR

Joan clarified in the issue Allegiance is sharing Qwest received the Reject on the due date. The CLECs agreed Qwest can not stop the Port on the due date as the port has potentially already occurred.

Joan agreed to change the process to prevent this from occurring again. The process will be updated so Qwest will notify the CLEC 1 day prior to the Due Date if we are going to port. Qwest will also recalculate the standard interval if we receive a reject or supp. We will start the calculation over.

Joan reviewed the escalation process.

Jonathan Spangler – ATT explained the requested due date is just a requested due date. It is not the FOC or committ date. The winning CLEC is requesting a due date but it is the commitment of the old CLEC to FOC back a committed due date. Joan Wells agreed.

Lori Mendoza- Allegiance advised if the above stated changes are made to the process it should alleviate her issues.

Next steps include for Joan to update the process based on the changes agreed to. Cindy will redistribute the process via a notification the week of January 20. Status will be provided by Joan Wells at the January CMP meeting. After the process is redistributed the PCAT will begin to be created/updated.

12/18/02 December CMP Monthly Meeting Qwest-Joan Wells reviewed the data that was gathered during the extended trial. Wells explained the process is working as developed. Allegiance-Mendoza described an issue that occurred when they were the old service provider. Allegiance rejected the LSR but the TNs were ported by Qwest anyway, based on the outlined trial process. Qwest contacted the Service Manager to help work the issue on the scheduled due date. The reject occurred on the scheduled due date. Allegiance advised their intervals may be longer than Qwest’s current intervals which could have impact on the process. The team agreed another working session would be scheduled to review the data to determine if this is an isolated incident or if a change should be made to the process to prevent this from occurring again. The meeting should be held before January 16, 2003 to accommodate Lori Mendoza’s schedule. The extended trial will continue and if other issues surface that data will be reviewed.

12/11/02 - Held CLEC meeting to review the results of the Extended Trial to all LSR activity for Port In to Resale/UNE-P. Qwest provided data on the LSRs that came in during the extended trial period (see below). No additional issues came about as a result of the extended trial. The team agreed we would continue with the trial until full implementation occurs. Next steps include sharing information at the December CMP Product Process meeting on 12/18/02. The process will be documented and follow Level 4 guidelines for implementation. If new issues arise after implementation they would be handled on an individual case basis utilizing your Service manager.

Out of 82 LSR's submitted for port in to Resale/UNE-P, 74% were FOC'd prior to the desired due date for that due date. 9% were rejected prior to the DDD 1% was ported without receiving an FOC 4% were cancelled by the NSP prior to the DD 12% with future due dates have not been FOC'd yet Average FOC interval was 4 days

11/20/02 November CMP Monthly Meeting Minutes - Qwest (Wells) reported three CLEC working sessions, a trial with Eschelon and a meeting to review the trial results are completed. Eschelon was happy with the results of the trial. Additional issues identified by ATT were addressed and the process will be updated to reflect the changes. Qwest advised they will extend the trial to all Port In to Resale / UNE-P activity. Qwest will create a Notification to advise the CLEC community the trial will be extedned to all Port In to Resale/UNE-P activity effective immediately. Qwest will attach the updated process document to the Notification. Qwest will schedule another review meeting in early December to gather any additional comments from the extended trial. Qwest will report trial status and findings at the December CMP Meeting. Qwest will then have the PCAT updated and made available for comments. This CR will remain in Development status.

11/19/02 - Held CLEC meeting to review the results of the trial with Eschelon. ATT identified items to change in the process and Qwest agreed to incorporate the requested changes to the process. Agreement reached to share results at monthly CMP meeting and to extend the trial for all Port In to Resale/UNE-P 1+lines LSRs.

10/29/02 - Held third working session CLEC meeting scheduled for 10/29/02 per mailout notification. Agreed to update and distribute process document based on working sessions. Eschelon volunteered to trial this process approximately November 1-15. Qwest will schedule another meeting to review the results of the trial and any outstanding issues.

10/24/02 - Held second working session with CLECs to review process, identify issues, and discuss potential trial.

10/22/02 - Held first working session with CLECs to review Industry flow documentation and identify and issues/action items related to implementing the Qwest proposed process.

10/16/02 - October CMP Monthly Meeting Minutes Qwest reported two introductory CLEC meetings have been held to discuss the CR and proposed process. Qwest requested the CLECS send to cmacy@qwest.com their Port Out interval information. Qwest verified the first working session is scheduled for October 22, 2002. This CR will remain in Development status.

10/15/02 - Held second Introductory Meeting with CLECs to share information about the CR and Qwest's Proposed Process.

10/10/02 - Held first Introductory Meeting with CLECs to share information about the CR and Qwest's Proposed Process.

09/24/02 - September CMP Meeting Minutes Qwest explained this CR would establish a standard 6 & 10 day business day minimum DD on Port In to Resale/UNE P, 1+lines. Currently the process is not working well as installation gets delayed for the NSP. The CLECs supported the CR and agreed on the Level 4 classification. The CLECs explained their interval process would have to change so there will be impact to the CLECs. We need to encourage as many CLECs as possible to attend the meetings. The team determined a series of meetings would be held to discuss the CR. Two introduction meeetings would be scheduled a few days apart to allow multiple times for CLECs to attend. Additional 1 1/2 hour working sessions would be scheduled to allow for comparison of intervals and discussion of issues and drive towards a standard interval that all CLECs can support. The CLECs should send their current intervals to Cindy Macy - Qwest to include in the meeting documentation. Meeting notifcation will be posted on the web.

08/21/02 - August CMP Meetig Minutes CR not submitted by cut-off date. Additional work is needed prior to introduction at CMP Meeting.

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