Open Product/Process CR PC073101-7 Detail |
| Title: QCCC SUPs entire order NDT for partials numbers on multi line cuts | ||||||
| CR Number |
Current Status Date |
Area Impacted | Products Impacted | |||
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| PC073101-7 |
Denied 12/12/2001 |
Ordering | Unbundled Loop, LNP | |||
| Originator: Mendoza, Lori |
| Originator Company Name: Allegiance |
| Owner: Aesquivel III, Frederick |
| Director: |
| CR PM: |
Description Of Change |
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It is Qwest’s current practice to SUP the entire order on a multi-line cut when there is NDT or other problems on one or more of the TNs, but not the entire list of numbers being ported. It is Allegiance’s position that the CLEC should be able to make the decision to bring the number over “broken” or not. Qwest should not be making the call to not port a number on cut date due to this scenario. The SUPing of these orders creates additional work and processing for both Qwest and the CLEC. This is also increasing the cost associated with processing the order multiple times. When these numbers are not cut on the due date, Allegiance has experienced the trend of loosing these customers. Our credibility and our ability to service the end user are jeopardized at the very start of the relationship. Allegiance feels that the current Qwest practice to SUP these orders is anti-competitive and therefore the CLEC should have the final say in bringing the Customer over “broken” then effect repair whether it be on the CLEC side or the LEC side in order to fulfill our obligation to the end user as outlined in our signed contract with them.
Granted the process of the 48 pre-testing will catch most of these ahead of cut date, things happen on cut date that cannot be prevented. Allegiance wants the decision to bring the lines over or not to be the CLEC’s call.
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| Date | Action | Description |
| 7/30/2001 | CR submitted byTerry Wicks | |
| 7/31/2001 | Status changed to New – To be Reviewed | |
| 8/6/2001 | CR discussed by the internal Qwest CR review team and owner designated | |
| 8/9/2001 | Allignment meeting held with Allegiance | |
| 8/9/2001 | Draft response completed. | |
| 8/20/2001 | Minutes issued of Alignment Meeting held 08/09/01. | |
| 8/23/2001 | Clarification Meeting held with Allegiance, minutes issued. | |
| 8/29/2001 | CR escalated to Scott Simanson, VP. Scott reaffirmed Qwest's position, See attached response. | |
| 9/7/2001 | Walk through Meeting Held | |
| 9/19/2001 | CMP meeting - Qwest presented response. Qwest agreed to re-evaluate this request. Status changed from presented to evaluation; Qwest revisiting response. | |
| 10/9/2001 | Revised Draft Response posted to Database | |
| 10/17/2001 | CMP Meeting: Qwest presented revised response. Allegiance would like to have Rational and Justification as to why CR was denied. | |
| 10/31/2001 | Qwest to explain policy issues as it relates to multi-line cuts and will work on cut date issues. | |
| 11/14/2001 | CMP Meeting: Allegaince not in attendance. Fred Aesquivel/Qwest to provide update at December CMP Meeting. | |
| 12/12/2001 | CMP Meeting: Request was denied, status changed to denied. | |
| 12/28/2001 | Formal response dated 10/9/01 issued to CLECs | |
| 3/20/2002 | CR Open/Closed Status changed to Closed per agreement at 03/20/02 Monthly CMP Meeting that CRs having Denied status should also reflect Closed Status |
Project Meetings |
| 09/07/01 - Walk through Meeting Terry Wicks - Allegiance, Todd Mead, Linda Hendricks & Dave Maier - Qwest Reviewed Qwest revised response. Qwest will not hand over circuits with dial tone problems (either on Qwest or CLEC side). However Qwest will be flexible on cut date and will work with the CLEC. Allegiance wants further clarification around the definition of 'flexibility'. Allegiance want to escalate this issue - however, this CR has already been escalated internally to the Vice President level as per the existing CMP escalation procedure. Action : Linda Hendricks will provide definition of Qwest 'flexibility' on cut date. Allegiance will submit a new CR to clarify the Qwest process when dial tone problems are on the Qwest side. August 23rd, 2001 Clarification Meeting 1-866-289-7092 PC 741-1286 # PCCR073101-7 Terry Wicks/Allegiance Patrick Weston/Allegiance Doug Barman/Allegiance Linda Hendricks/Qwest Todd Mead/Qwest Introduction of Attendees Terry, Patrick, Doug, Linda and Todd Review Qwest Response Linda’s response to the original CR (PCCR073101-7) was discussed. Essentially Qwest will not hand over bad circuits to a CLEC. In mitigation, Qwest has implemented the 48/1 hour DT test on July 29, 2001 to resolve this issue. There is also the opportunity for the CLEC to split the order and have the bad circuits moved to another LSR. CLEC Response Allegiance accepted that when there is no DT on the Qwest side, Qwest should not hand over circuits until the problem has been resolved. Allegiance’s position is that they would still like to be able to take the circuit. If Qwest is consistently pre-testing on their side at least 48 hours prior to cut date, then the number of incidents of bad facilities on the Qwest side on cut date should be minimal. Allegiance will track and report accordingly. Allegiance will not pursue the issue at this point when the circuit is “bad” on the Qwest side. However, they will be pursuing to take the circuit when the problem is on Allegiance’s side. Allegiance agreed that the 48/1 hour DT test implemented on July 29 should substantially reduce the number of occurrences related to this issue on the Allegiance side. However, when the “no DT” is on the CLEC side, Allegiance wants to have the circuits passed over “as is”, and do not want to split the order. Allegiance has options to get the end user service on any “broken” line when the NDT is on their side. Once the TN is activated and Allegiance has the number in their switch, they can call forward the line to another line or to cell phones they supply to the end user. Allegiance has processes in place that they use daily with this type of situation when dealing with the other LECs. Allegiance would like to be able to use their processes in this situation with Qwest as well. Allegiance is prepared to escalate as needed if this cannot be resolved at this level. Confirm Right Personnel Involved Scott Simanson, VP and Fred Aesquivel Director (Qwest) need to be involved to make the final determination on Qwest’s position with respect to this issue. An internal meeting involving these people needs to take place. Todd will organize. Identify/Confirm CLEC’s Expectation Allegiance wants Qwest to hand over good circuits if the “no DT” is on the CLEC side. Allegiance stated every other ILEC they deal with (including PacBell, SW Bell, Bell North and South, Verizon and Ameritech) do this, as part of their normal business. Establish Action Plan (Resolution Time Frame) Review these minutes as an accurate account of this mornings discussion Set up a meeting with Scott, Fred and Linda to discuss Qwest’s position and draft a response. Set up a walk-through meeting with Allegiance to discuss the Qwest final response.
08/23/01 - Clarification Meeting Allegiance - Terry Wicks, Patrick Western, Doug Baram Qwest - Linda Hendricks, Todd Mead Allegiance accepted that when there is no DT on the Qwest side, Qwest should not hand over circuits until the problem has been resolved. Allegiance agreed that the 48/1 hour DT test implemented on July 29 should substantially reduce the number of occurrences related to this issue. However, when the “no DT” is on the CLEC side, Allegiance wants to have the circuits passed over “as is”, and do not want to split the order. 08/09/01 - Alignment Meeting Terry Wicks/Allegiance Qwest - Scott Simanson, James Mackie,Dana Frenking, Linda Hendricks, John Moore, Cindy Buckmaster, Nancy Hoag, Lisa Schuzer Turning up loops that do not meet Qwest test requirements or do not have CLEC DT on them. Their example was if they send in an LSR with 10 loops and 2 do not have CLEC DT on them or if Qwest has a facility problem, Qwest should allow Allegiance to make the decision to accept all of the orders even if problems exist. They want Qwest to close the order and open a repair ticket to provision the loops with the problems. No CLEC DT concern: Turning up loops that do not meet requirements will leave Qwest and the end user in a vulnerable position. If the CLEC decides they can't get DT working after we have closed the order and (if applicable had the translations ran), the end user customer could be out of service. Qwest wouldn't be able to work the order back, because it is closed. In order for the end user to get back to Qwest they would need to issue a WINBACK order and the CLEC would need to issue a disconnect order on the "BAD circuit/loop turned up". Qwest's facilities concern: If Qwest has the problem and our facilities are bad or maybe in some cases won't be built out at all, the following could occur if loop is turned up bad: mask facility issues on Qwest side (or perceive that is what we are doing) open the door for repair PID issues open our selves up to many issues from provisioning to repair PID measurement accuracy billing on a bad loop
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CenturyLink Response |
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October 09, 2001 Wholesale Product Marketing This letter is in response to the following CLEC Change Request Form PC073101-7 dated 07/30/2001. The Change Request related to Qwest’s current practice to not complete all circuits and/or orders on a given LSR, when there is known trouble either in the Qwest or CLEC network on one or more of the circuits being turned up. In an effort to minimize the risk of the of an out of service condition during a migration, and to ensure the readiness of all parties to maximize success, Qwest has put the following process improvements in place: 48-Hour Dial Tone Check – Qwest Central Office Technician (COT) tests for Dial Tone at the CLEC CFA on the ICDF 48 hours prior to the scheduled cut. If Dial Tone is not present, the COT notifies the Qwest QCCC Coordinator, who in turn notifies the CLEC. This gives the CLEC 48 hours to correct the no dial tone condition. 1 Hour Dial Tone Check – Qwest COT tests for Dial Tone at the CLEC CFA on the ICDF 1 hour prior to the scheduled cut. If Dial Tone is not present, the COT notifies the Qwest QCCC Coordinator, who in turn notifies the CLEC. This second notification gives the CLEC an hour to correct the no dial tone condition. Field Pre-Survey - Qwest Field Technicians Pre Survey outside plant facilities to identify any before due date. If Field Technicians determine that facilities are not available or acceptable for the service ordered, the Technician invokes an internal Qwest process to search for other facilities or place the order in a held status if suitable facilities are unavailable. The CLEC is then notified of the Held status. Order Splitting – Qwest has offered to “split” orders on an LSR and “supp” the order with the circuit with the trouble condition at the time of the cut, allowing the CLEC the necessary time to correct the known condition. After considerable deliberation and reconsideration, Qwest will continue to follow its practice to not turn over circuits that do not meet all defined standards at the time of the migration. CLEC’s retain the right to escalate and to petition through the Bona Fide Request (BFR) process. Respectfully, Frederick M Aesquivel III Director – Local Network Operations Support CC: Scott Simanson Linda Hendricks Dana Filip
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Information Current as of 1/11/2021