Wholesale: Products & Services

Open Product/Process CR PC073101-6 Detail

Description Of Change

Project Meetings

CenturyLink Response

Ms. Kathleen Stichter Eschelon Telecom

Dear Ms. Stichter:

A conference call was conducted with Eschelon on August 29th, 2001 at which time Qwest Product and Process reviewed and responded to the CR PCCR073101-6, Title of Change: Process to consistently pull translations upon acceptance of order for loop with LNP.

The problem was specific and noted an example of a block of 100 DID numbers that were not removed from switch translations in a timely manner, causing problems with the end user customer receiving incoming calls from other callers within the same switch.

The switch is noted as the 612 928 MPLSMNBEDS0 5E Switch. There is a current process in the 5E switch for setting the ten digit unconditional trigger automatically. Upon completion of this process and the port activity, this allows correct routing of calls, even though the translations may or may not have been disconnected. It has been confirmed that translation’s should be completed by the frame due time indicated on the Port order.

Because of the delay in time, investigating this exact situation was not possible Qwest has not received any additional examples of order activity in which the triggers or translations have caused problems for the end users. It has been determined that this was an isolated incident. Systems occasionally do have problems and in this instance, perhaps the triggers were not set properly. The process of setting triggers and releasing translations has been verified and is in order, so it is unclear as to why this situation occurred. Provided the mechanized triggers are being set properly, this concern of not pulling the translation’s in association with acceptance of the loop, should not affect the end user’s service and their ability to receive incoming calls, even if there is a delay in pulling the translation’s.

Eschelon has been advised that should they incur the situation in the future, they can contact Qwest for immediate investigation.

Should the CLEC require immediate release of translations upon activation of the Port, they may contact the ISC Call Center, 888-796-9087and open up an Escalation ticket. The Escalation representative can then contact the appropriate Qwest department to have the translations removed. The CLEC may contact the ISC Call Center 48 hours prior to and after the port due date. After that time, the CLEC must contact the Qwest AMSC repair group 1 800-223-7881 for assistance.

Through further discussion, it has been determined that additional information is needed in this response. The issues are as follows:

1.) Describe the current process of pulling translation’s associated with an Unbundled Loop with LNP.

Different types of coordinated and non-coordinated installs are offered on Unbundled Loop with LNP.

Coordinated * Clec currently indicates DFDT (Desired Frame Due Time) on Local Service Request, this time is placed on Qwest order for the install time of the UBL * CHC field populated * FDT (Frame Due Time) on Port Out C/D disconnect order is 11pm * When loop order is complete, implementor calls the switch translation’s to the complete the port C/D order, removing switch translations

Non-Coordinated * Clec currently indicates DFDT (Desired Frame Due Time) on Local Service request, this time is placed on Qwest order for the install time of the UBL * FDT (Frame Due Time) on the Port Out C/D disconnect order is 6pm. * Loop order is completed at DFDT (Desired Frame Due Time) and switch translations are disconnected automatically at 6pm.

Additional information on the Unbundled Loop Product, along with all types of installation’s available is located in the Qwest Product catalog at: http://qwest.com/wholesale/pcat/unloop.html

2.) Matrix on Network Switch types indicating when the 10 digit mechanized trigger can be set. (See Supplemental Information following this detail report for the Matrix)

Often, the number port is activated by the new Network Service Provider (NSP) prior to the designated FDT (Frame Due Time) of 6pm on non-coordinated loop with LNP. As long as, the 10 digit mechanized trigger has been set, correct call routing will take place until such time that the actual switch translation’s are disconnected. In those switch types where Qwest cannot set the 10 digit mechanized triggers, translation’s will not be removed until the 6pm time frame. This overlap of switch translations helps to ensure a smooth number port transition, until both the loop and number port are complete. Should the Clec require that the switch translations be disconnected prior to the 6pm time frame, they can contact the Interconnect Call Center and open an escalation request, otherwise this is an automated process and should be completed by 6pm to ensure correct call routing.

Action item from November CMP call: If the frame due time is 6pm to pull down the translations and the loop was installed at 12pm, Can we call to have the translations removed at 1pm? Yes, the Clec can call the ISC Call Center and open an escalation ticket requesting that the translations be pulled down earlier than the 6pm time frame. If this is done what will happen at 6pm? Nothing. The translations will have already been pulled down and the order would show as being worked in the system already. The order would simply go on to complete out and no changes to the translations would occur, because the work would show as already being done.

Sincerely, Joan Wells LNP Process Manager

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October 30, 2001 FINAL RESPONSE

Ms. Kathleen Stichter Eschelon Telecom

Dear Ms. Stichter:

A conference call was conducted with Eschelon on August 29th, 2001 at which time Qwest Product and Process reviewed and responded to the CR PCCR073101-6, Title of Change: Process to consistently pull translations upon acceptance of order for loop with LNP.

The problem was specific and noted an example of a block of 100 DID numbers that were not removed from switch translations in a timely manner, causing problems with the end user customer receiving incoming calls from other callers within the same switch.

The switch is noted as the 612 928 MPLSMNBEDS0 5E Switch. There is a current process in the 5E switch for setting the ten digit unconditional trigger automatically. Upon completion of this process and the port activity, this allows correct routing of calls, even though the translations may or may not have been disconnected. It has been confirmed that translation’s should be completed by the frame due time indicated on the Port order.

Because of the delay in time, investigating this exact situation was not possible Qwest has not received any additional examples of order activity in which the triggers or translations have caused problems for the end users. It has been determined that this was an isolated incident. Systems occasionally do have problems and in this instance, perhaps the triggers were not set properly. The process of setting triggers and releasing translations has been verified and is in order, so it is unclear as to why this situation occurred. Provided the mechanized triggers are being set properly, this concern of not pulling the translation’s in association with acceptance of the loop, should not affect the end user’s service and their ability to receive incoming calls, even if there is a delay in pulling the translation’s.

Eschelon has been advised that should they incur the situation in the future, they can contact Qwest for immediate investigation.

Should the CLEC require immediate release of translations upon activation of the Port, they may contact the ISC Call Center, 888-796-9087and open up an Escalation ticket. The Escalation representative can then contact the appropriate Qwest department to have the translations removed. The CLEC may contact the ISC Call Center 48 hours prior to and after the port due date. After that time, the CLEC must contact the Qwest AMSC repair group 1 800-223-7881 for assistance.

Through further discussion, it has been determined that additional information is needed in this response. The issues are as follows:

1.) Describe the current process of pulling translation’s associated with an Unbundled Loop with LNP.

Different types of coordinated and non-coordinated installs are offered on Unbundled Loop with LNP.

Coordinated *Clec currently indicates DFDT (Desired Frame Due Time) on Local Service Request, this time is placed on Qwest order for the install time of the UBL *CHC field populated *FDT (Frame Due Time) on Port Out C/D disconnect order is 11pm *When loop order is complete, implementor calls the switch translation’s to the complete the port C/D order, removing switch translations

Non-Coordinated *Clec currently indicates DFDT (Desired Frame Due Time) on Local Service request, this time is placed on Qwest order for the install time of the UBL FDT (Frame Due Time) on the Port Out C/D disconnect order is 6pm. *Loop order is completed at DFDT (Desired Frame Due Time) and switch translations are disconnected automatically at 6pm.

Additional information on the Unbundled Loop Product, along with all types of installation’s available is located in the Qwest Product catalog at: http://qwest.com/wholesale/pcat/unloop.html

2.) Matrix on Network Switch types indicating when the 10 digit mechanized trigger can be set. (See document for matrix)

Often, the number port is activated by the new Network Service Provider (NSP) prior to the designated FDT (Frame Due Time) of 6pm on non-coordinated loop with LNP. As long as, the 10 digit mechanized trigger has been set, correct call routing will take place until such time that the actual switch translation’s are disconnected. In those switch types where Qwest cannot set the 10 digit mechanized triggers, translation’s will not be removed until the 6pm time frame. This overlap of switch translations helps to ensure a smooth number port transition, until both the loop and number port are complete. Should the Clec require that the switch translations be disconnected prior to the 6pm time frame, they can contact the Interconnect Call Center and open an escalation request, otherwise this is an automated process and should be completed by 6pm to ensure correct call routing.

Sincerely, Joan Wells LNP Process Manager

-

October 2, 2001 Wholesale Product Marketing Ms. Kathleen Stichter Eschelon Telecom

Re: Final Response for PCCR073101-6: Establish a process to consistently pull translations upon acceptance of order for loop with LNP Dated 07-30-01

Dear Ms. Stichter:

A conference call was conducted with Eschelon on August 29th, 2001 at which time Qwest Product and Process reviewed and responded to the CR PCCR073101-6, Title of Change: Process to consistently pull translations upon acceptance of order for loop with LNP.

The problem was specific and noted an example of a block of 100 DID numbers that were not removed from switch translations in a timely manner, causing problems with the end user customer receiving incoming calls from other callers within the same switch.

The switch is noted as the 612 928 MPLSMNBEDS0 5E Switch. There is a current process in the 5E switch for setting the ten digit unconditional trigger automatically. Upon completion of this process and the port activity, this allows correct routing of calls, even though the translations may or may not have been disconnected. It has been confirmed that translation’s should be completed by the frame due time indicated on the Port order.

Because of the delay in time, investigating this exact situation was not possible. Qwest has not received any additional examples of order activity in which the triggers or translations have caused problems for the end users. It has been determined that this was an isolated incident. Systems occasionally do have problems and in this instance, perhaps the triggers were not set properly. The process of setting triggers and releasing translations has been verified and is in order, so it is unclear as to why this situation occurred. Provided the mechanized triggers are being set properly, this concern of not pulling the translation’s in association with acceptance of the loop, should not affect the end user’s service and their ability to receive incoming calls, even if there is a delay in pulling the translation’s.

Eschelon has been advised that should they incur the situation in the future, they can contact Qwest for immediate investigation. Should the CLEC require immediate release of translations upon activation of the Port, they may contact the ISC Call Center, 888-796-9087and open up an Escalation ticket. The Escalation representative can then contact the appropriate Qwest department to have the translations removed. The CLEC may contact the ISC Call Center 48 hours prior to and after the port due date. After that time, the CLEC must contact the Qwest AMSC repair group 1 800-223-7881 for assistance.

Sincerely, Joan Wells LNP Process Manager