Open Product/Process CR PC073101-3 Detail |
| Title: Interim process (until systems change) for IMA edits (7 10 digits) | ||||||
| CR Number |
Current Status Date |
Area Impacted | Products Impacted | |||
|
|
||||||
| PC073101-3 |
Completed 10/17/2001 |
Ordering | Centrex | |||
| Originator: Stichter, Kathy |
| Originator Company Name: Eschelon |
| Owner: Overly, Connie |
| Director: |
| CR PM: |
Description Of Change |
|
In a separate, systems CR, Eschelon has requested a systems change to address the issue of IMA edits for 7-10 digits for Customer Forwarding Number (CFN) floats for features on Centrex lines. Qwest should develop an interim process to address this issue until a system change is made. Qwest should allow CLECs to use 10 digits on all orders, with Qwest’s Center editing the order if 7 is appropriate. Although Qwest has provided a paper guide to use for this purpose, the guide is manual and out of date. Qwest’s centers have electronic, up-to-date access to this information and can more easily make the determination.
|
| Date | Action | Description |
| 7/30/2001 | CR received from Kathy Stichter | |
| 7/31/2001 | Status changed to New – To be Reviewed | |
| 8/6/2001 | CR discussed by the internal Qwest CR review team and owner designated | |
| 8/9/2001 | CR status will be given at the August CICMP Meeting | |
| 8/21/2001 | Clarification Meeting held with Eschelon | |
| 8/23/2001 | MCC issued | |
| 8/31/2001 | Sent Draft Response to Eschelon | |
| 9/6/2001 | Eschelon confirmed acceptance of Qwest's response | |
| 9/19/2001 | CMP Meeting -Eschelon acknowledges Qwest's response and agreed to move the CR into CLEC Test. | |
| 10/17/2001 | CMP Meeting: It was agreed that the CR could be "Closed." |
Project Meetings |
| Date: Thu, 6 Sep 2001 12:27:40 -0500 Subject: FW: CR 073101-3 Draft Response From: "Stichter, Kathleen L." Ric, We have read the response and agree that with the formal issuance of this response we can close this CR. Thanks Kathy Stichter ILEC Relations Manager Eschelon Telecom Inc Voice 612 436-6022 E-Mail klstichter@eschelon.com August 21, 2001 Conference Call CRResponse073101-3.doc 866-289-7092 PCCR073101-3, Interim Process (until system change) for IMA edits (7-10) Attendees Name/Company: Ric Martin, Qwest Kathy Rein, Qwest Kathleen Stichter, Eschelon Meeting Agenda: Action 1.0 Introduction of Attendees Introduction of the participants on the Conference Call were made and the purpose of the call discussed 2.0 Review Requested (Description of) Change 2.1 Description of the change was reviewed. Ric clarified that Eschelon was looking for the same capability in Centrex that currently exists in IMA for CFN floats. This is to allow Eschelon to put 10 digits and the center would edit down to 7 if required. Eschelon agreed with this clarification. 2.2 Kathy Rein advised that the system currently allow the customer to enter 10 digits. This is done in the free text field. The centers can edit the number to 7 digits if necessary and would issue an MCC to the Centers 3.0 Confirm Areas & Products Impacted 3.1 This issue impacts Ordering, repair and provisioning when using the Centrex product. 4.0 Confirm Right Personnel Involved 4.1 It was confirmed that the parties involved were the correct personnel to resolve the issue. Kathy Rein indicated that her manager would have to issue a response to the CR. 5.0 Identify/Confirm CLEC’s Expectation 5.1 The ability to input 10 digits and have the centers edit down to 7 meets Eschelon’s expectations. 6.0 Identify any Dependent Systems Change Requests 6.1 There is currently a systems Change Request, SRN073001-1 and is part of the CRs to be prioritized. 7.0 Establish Action Plan (Resolution Time Frame) 7.1 Kathy Rein will issue an MCC to the Centers clarifying the requirement to edit 10 digit inputs to 7 if required by 8/24/01. Kathy Rein 7.2 Kathy Rein will review with her Manager, Susie Wells, for issuance of a formal response to the CR. Ric will follow through with a date to respond. Ric Martin
|
CenturyLink Response |
|
Wholesale Product Marketing August 31, 2001 This letter is in response to the following CLEC Change Request Forms #PCCR073101-3, dated July 30, 2001. This Change Request pertains to Customer Forwarding Number (CFN) for the Centrex products. An interim process was agreed to on August 28,2001. Qwest will allow CLEC’s to use 7,10 or 11 digit CFNs in the Feature Detail on Centrex CRS form of the LSR. Qwest Service Center personnel will determine the number of digits needed 7 – 10 for local call forwarding and edit the order if necessary. Updates to Service Delivery M&Ps are not required, current process is accurate. The following measures have been implemented: A New Multi Channel Communicator (MCC) was issued on August 23, 2001 and distributed on August 24,2001. Issued to target Qwest internal personnel in the Wholesale Order Processing and Order Resolution, Error Group and Screeners organizations. MCC Subject Centrex 21, Centrex Plus, Centron Topic of the MCC: “Call Forward Number Format.” Emphasis placed on CFN numbers on all Centrex requests being verified for proper order formatting. States included in this communication are; AZ, CO, IA, ID-N, ID-S, MN, MT, ND, NE, NM, OR, SD, UT, WA and WY.
Sincerely Connie Overly Service Delivery Product Process
|
Information Current as of 1/11/2021