Wholesale: Products & Services

Open Product/Process CR PC072203-2 Detail

Description Of Change

Currently Qwest and ELI have agreed on auto acceptance (PTA) for all DS1 circuits ordered on ASR’s. ELI would like to have auto acceptance (PTA) for UNE Loop and EEL/LMC circuits ordered on LSR’s. ELI was told auto acceptance (PTA) was not an option for these LSR products. However 50% of ELI’s UNE Loop and EEL/LMC circuits had been auto accepted by Qwest. Once ELI took this issue to Qwest for resolution, all auto acceptance for these products was stopped. ELI would like Qwest to auto accept all UNE Loop and EEL/LMC circuits, not just some. ELI has provided Qwest with orders that were auto accepted by Qwest, and can provide CMP with those examples.

Expected Deliverable

ELI proposes that auto acceptance (PTA) be made available for all UNE Loop and EEL/LMC Products immediately

Project Meetings

9/17/03 CMP Meeting Joy McConnell Couch reviewed the response. Joy advised this is a complex process and Qwest would like to move the CR to Evaluation.

8/20/03 CMP Meeting Kelly Morris-ELI presented the CR and explained they are requesting the same Auto Accept process on UBL/EEL and LMC orders that is in place for private line services ordered via an ASR. Kelly explained on (PTD) Plant Test Date the circuit is installed and tested. If it tests okay, an email PTA goes out and the CLEC is given 24-48 hours to respond. If no response is received the circuit is accepted. No further questions were asked. This CR will move to Presented status.

Clarification Meeting

Thursday July 31, 2003 10:30 – 11:30 1-877-572-8687 3393947# PC072203-2 Auto Accept PTA for UNE Loop / EEL

Attendees Kelly Morris – ELI Lynn, Gayla and Marlene - ELI Ann Binkley – Qwest Jeanne Whisenant - Qwest Robin Libadia-Qwest Denny Graham – Qwest Kathy Ocken – Qwest Joy McConnell Couch – Qwest Deni Toye – Qwest Cindy Macy – Qwest

Meeting Agenda: 1.0 Introduction of Attendees Attendees introduced. Cindy Macy – Qwest reviewed the process and explained what to expect from the call and next steps in the CMP process.

2.0 Review Requested (Description of) Change Kelly Morris ELI reviewed the change request. Kelly and the ELI team explained Qwest is doing Auto Acceptance for PLT services currently. Occasionally Qwest was also performing Auto Acceptance for UNE products. Qwest later told us that Auto Acceptance was not available on UNE products. ELI would like the same ‘Auto Acceptance’ process that is offered to PLT products for UNE products. Kathy Ocken explained the Auto Acceptance process. This process is available for PLT provisioning; DSO and Non-Muxed DS1 for example. On Plant test date the circuit is installed and tested per national standard. When the circuit is good the PTA form is filled out. The form is sent via email to the customer. If we have not heard back from the customer on FOC’d due date, then the billing begins. If a problem is found the CLEC can call the Provisioning Tech within 30 days to work on or open Trouble report. Kathy explained Auto Accept PTA is only offered on Private Line service ordered via ASR. It is not an LSR offered service. Deni Toye explained Qwest has a UBL PTA process but it is a different process . It is for NDT notification and test results. The test results of the NDT are emailed to the CLEC 24 to 36 hours before the due date. The test results are emailed to the CLEC after verbal acceptance. It is available on DS0 to OCN products. Gayle – ELI NOC Supervisor recommends Qwest offer this service on UNE as it cuts down on phone calls between companies, helps provide server faster to the end user customers and allows ELI to schedule their technicians better. If the line does not test okay, ELI has not had any problems with Qwest being able to fix the trouble on the line. Kathy Ocken advised Qwest does have a generic document for ASR ordered service that offers Auto Acceptance. She advised this was provided to the Service Managers. This is only for ASR services though.

3.0 Confirm Areas & Products Impacted UNE, Unbundled Loop, EEL, LMC I am currently trying to confirm with ELI what the impacted products are. There was a question regarding UNE Loop versus Unbundled Loop and which one ELI is asking for. I will update the database when I get confirmation on this from ELI.

4.0 Confirm Right Personnel Involved Network will take the lead on this CR.

5.0 Identify/Confirm CLEC’s Expectation ELI would like the same ‘Auto Acceptance’ process that is offered to PLT products for UNE products.

6.0 Identify any Dependent Systems Change Requests none

7.0 Establish Action Plan (Resolution Time Frame) ELI will present the CR at the August CMP Meeting Qwest will provide our Response at the September CMP Meeting

CenturyLink Response

For Review by the CLEC Community and Discussion at the October 15, 2003 CMP Meeting

Kelly Morris ELI

SUBJECT: Qwest’s Change Request Response - PC072203-2 “Expand PTA, Auto Acceptance, for all UNE Loop and EEL/LMC Products”

This letter is in response to CLEC Change Request PC072203-2. This CR is a request by ELI for Qwest to extend the existing process of Provider Tested Access (PTA) used for Interexchange Carrier Private Line orders to include the UNE Loop and EEL/LMC products.

Qwest is denying this request to implement the specified PTA process on the EEL/LMC products because the requested change is not economically feasible. This change also does not result in a customer service improvement. The following supports this decision:

Expected low order volumes and estimated system and business enhancement costs of $150,000 do not support the implementation of this process. Today, cooperative testing is performed to ensure EEL/LMC circuits are provisioned and accepted by the CLEC. This current process facilitates a positive experience for the customer by minimizing potential service degradation resulting from repair calls after the due date. The specified PTA process does not apply to unbundled loop products as other optional test processes currently exist for these products.

Sincerely,

Joy McConnell-Couch Staff Advocate Policy and Law Qwest

- September 9, 2003

For Review by CLEC Community and Discussion at the September 17, 2003, CMP Product/Process Meeting

Kelly Morris ELI

SUBJECT: Qwest’s Change Request Response - CR #PC072203-2

This is a preliminary response regarding the ELI CR PC072203-2. This CR requests expansion of the Interexchange Carrier Private Line PTA Auto Acceptance process to the UNE loop and EEL/LMC products.

Qwest is currently working internally to identify if a solution to this request can be implemented. Because there are a number of complex issues involved with expanding the existing process for use with the requested unbundled products, Qwest requests moving this Change Request into Evaluation Status while Qwest prepares a complete answer to this request.

Qwest will provide a status update at the October CMP meeting.

Sincerely, Joy McConnell-Couch Staff Advocate Policy and Law