Wholesale: Products & Services

Open Product/Process CR PC072009-1 Detail

Description Of Change

Qwest (PCAT) documentation states:

The process to deconsolidate a single account into two accounts (the end result being the current account plus one new one) using one LSR is only available if the end result involves like products and services and the end-user address is not changing. If deconsolidation of an account involves splitting an existing account into more than two accounts, there must be a separate LSR issued for each additional new accoun

established. The LSRs should be related via a Related Purchase Order Number (RPON) and the Manual Indicator field must be populated with “Y”.

The One paragraph is not clear on the activity and the process for deconsolidating an already migrated account.

Qwest CSIE center has requested McLeod to follow the consolidated Matrix. ACT =C, LNA = C, Recap features = N and Directory Listing of ‘O’ and ‘I’.

The PCAT Process documentation needs to be updated to include a Deconsolidating Matrix to assist in the LSR ordering process.

Project Meetings

Mark Coyne-Qwest said this change was effective on 10/1/09 and asked if there were any objections to closure. Julia Redman-Carter-PAETEC said this CR could be closed.

10/21/09 Product/Process CMP Meeting

Mark Coyne-Qwest said this change was effective on 10/1/09 and asked if there were any objections to closure. Joyce Bilow-PAETEC asked if this could be kept open until they can use the process. Mark Coyne-Qwest said that we will leave this open and revisit in the November CMP Meeting.

9/16/09 Product/Process CMP Meeting

Mark Coyne-Qwest said a clarification meeting was held on 7/28/09 and as a result Qwest will be making updates to the PCAT. He said the level 2 notice was sent out on 9/10/09 and is currently in review to become effective 10/1/09.

8/19/09 Product/Process CMP Meeting

Joyce Bilow-PAETEC said they were requesting a process for submitting orders when they try to deconsolidate CSRs. She said when the customer has migrated and they want to break up their CSR into separate CSRs, they are finding that when they submit the CSR, Qwest is requesting they submit as consolidated. She said they are having systems issues with fatals on the backend side and orders are in limbo. They are requesting that Qwest create a matrix for the deconsolidated so these orders can be processed in XML. Susan Lorence-Qwest said a clarification meeting was held on 7/28/09 and asked if there were any other questions. Susan said that we will be being doing further investigation on this CR.

PC072009-1 Deconsolidating Process for Resale, UNE-P CSRs Clarification Meeting – July 28, 2009

Attendees: Joyce Bilow-PAETEC, Kim Isaacs-Integra, Bonnie Johnson-Integra, Susie Wells-Qwest, Denise Martinez-Qwest, Sandie Tekavec-Qwest, Lynn Stecklein-Qwest

Lynn Stecklein-Qwest said the purpose of this meeting is to clarify the CR submitted by PAETEC (Deconsolidating Process for Resale, UNE-P CSRs). She reviewed the following description:

PAETEC is requesting a Deconsolidating Matrix Process for submit LSRs. The Qwest documentation (PCAT) matrix is based on consolidating CSRs versus deconsolidating CSRs. Qwest (PCAT) documentation states: The process to deconsolidate a single account into two accounts (the end result being the current account plus one new one) using one LSR is only available if the end result involves like products and services and the end-user address is not changing. If deconsolidation of an account involves splitting an existing account into more than two accounts, there must be a separate LSR issued for each additional new account established. The LSRs should be related via a Related Purchase Order Number (RPON) and the Manual Indicator field must be populated with “Y”. The One paragraph is not clear on the activity and the process for deconsolidating an already migrated account. Qwest CSIE center has requested McLeod to follow the consolidated Matrix. ACT =C, LNA = C, Recap features = N and Directory Listing of ‘O’ and ‘I’. The PCAT Process documentation needs to be updated to include a deconsolidating Matrix to assist in the LSR ordering process.

Joyce Bilow-PAETEC said they have been able to get one order through with the activity of ‘C’ and had to change the line level to a new with a listing of an In and Out. She said with the LNA of N, they have to include an appointment time. This is not a new line but is a change to the line. She said if they submit the order with the “C’activity, recapped the features (8/4/09 - Comments to minutes received from PAETEC in CAPS) IMA WILL RETURN A FATAL RESPONSE “FEATURES ARE ALREADY ON THE LINE A LSR ACTIVITY OF AN “C” REQUIRES AN In and Out listing AND ONLY ONE LML PER LOCATION IS ALLOWED. They recapped the current listing on the CSR as the Out and put the new listing for this customer on the CSR. She said in the past, they have done this as New. Joyce said their concern is the LNA of N is not really an N but a change. She said the users have contacted the CSIE and everyone they talk to tells them to do something different. She said it has been very frustrating to only get 1 order through. She said they have submitted as an N and documenting everything in the LSR notes and now they are being told they have to use the activity of a C. JOYCE STATED SHE WOULD LIKE A matrix TO ASSIST IN THE LSR ORDERING PROCESS. Bonnie Johnson-Integra said in the ordering overview there is a section called deconsolidating and consolidating but it says the N state has to be the same product.

Joyce Bilow-PAETEC said she referenced the same thing by product but everything is geared toward consolidating MATRIX vs. deconsolidating.

Susie Wells-Qwest asked if at one time PAETEC was doing the activity type of N.

Joyce Bilow-PAETEC said the (8/4/09 - Comments to minutes received from PAETEC in CAPS) LSR overall activity, the line activity and the listing was an N. They would note this was a deconsolidation with no dispatch AND IN THE LAST 3 MONTHS the orders HAVE BEEN were getting rejected saying they had to use a C activity.

Susie Wells-Qwest said with the ACT of C, we run into issues with IMA.

Joyce Bilow-PAETEC said yes, if you use the activity of a C. She said the Line level can’t be a C because it recaps the features for the line and it will say the features are at that location. She said that if you use a C you have to do the In & Out and if that line doesn’t have a listing, they have been utilizing the listing at that location. Joyce said they were successful in processing 1 LSR. She said used the activity of C with the LNA of N for an active line. They recapped the feature because there was an additional line level USOC that was changed to a main line level USOC but they still put in the listing of an In and Out

Denise Martinez-Qwest asked if PAETEC could provide the examples.

Joyce Bilow-PAETEC said the LSR ID is 28626085. She said that the order that has been in limbo for 6 weeks is 28709993. Joyce said the users want to make sure the out listing doesn’t get taken out.

Denise Martinez-Qwest asked if they were issuing these orders on specific types of products vs. others.

Joyce Bilow-PAETEC said mostly on the QPP Resale, UNE-P side.

Denise Martinez-Qwest asked if anyone else on the call was having these issues or had any other comments.

Kim Isaacs-Integra said it is always difficult to do these types of orders and the more documentation they have the better.

Denise Martinez-Qwest said she agreed and wanted to make sure there were no other issues they need to look at when they take this offline.

Joyce Bilow-PAETEC said they need to know exactly what is required on the LSR. She said that if they have to use an activity of N they are going to have to set an appointment time. They don’t want to take the customer down and if you dispatch, that could happen. (8/4/09 - Comments to minutes received from PAETEC in CAPS) JOYCE ALSO REQUESTED EXACTLY WHAT NEEDS TO BE NOTED IN THE LSR NOTES FOR A DECONSOLIDATION OF A CSR.

Lynn Stecklein-Qwest said that PAETEC will be presenting this CR in the August CMP Meeting