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Open Product/Process CR PC071515-1 Detail

 
Title: Eliminate FBDL Help Ticket reporting process
CR Number Current Status
Date 		Area Impacted Products Impacted
PC071515-1 Completed
9/16/2015 		Directory Listings
Originator: Gomez, Lee
Originator Company Name: CenturyLink
Owner: Gomez, Lee
Director:
CR PM: Lorence, Susan

Description Of Change

CenturyLink established a process in early 2000 to allow customers the ability to receive a report of open/closed trouble tickets specific to Directory Listing issues. This process was initially established to assist wholesale customers in understanding status of multiple trouble tickets that their company representatives had opened.

This report has not been requested by any customer in at least 10+ years. CenturyLink is planning to eliminate this process and reporting capability.

Related documentation is included in the Directory Listing Provider Business Procedure at http://www.centurylink.com/wholesale/clecs/dirlistuser.html.

Expected Deliverables/Proposed Implementation Date: October 2015

Date Action Description
7/17/2015 CR Acknowledged CR Acknowledged. 
7/15/2015 CR Submitted CR Submitted. 
8/19/2015 Discussed at Monthly CMP Meeting Discussed in the August ProdProc CMP Meeting - See Attachment D in the Distribution Package. 
8/19/2015 Status Changed Status changed to Presented.. 
8/25/2015 Communicator Issued See notification number PROS.LIST.08.25.15.F.13866.DLPBP_V64. 
8/21/2015 Status Changed Status changed to Development. 
9/15/2015 Status Changed Status changed to CLEC Test. 
9/16/2015 Status Changed Status changed to Completed. 
9/16/2015 Discussed at Monthly CMP Meeting Discussed in the September ProdProc CMP Meeting - See Attachment D in the Distribution Package. 

Project Meetings

9/16/15 Product/Process CMP Meeting Mark Coyne – CenturyLink said this CR was presented by Lee Gomez – CenturyLink last month. We received agreement last month to send a Level 2 notification vs. a typical level 4 notification since customers had not requested this report for over 10 years. There were no customer comments so a final notice was not required. The CR was moved to CLEC test on September 15, 2015. Mark asked if there were any objection so to moving this CR to a Completed status.

Kim Isaacs – Integra asked if this change was due to the change in vendor for Directory listings.

Lee Gomez – CenturyLink said this had nothing to do with the change in the Listing vendor. Lee said she was reviewing some process documentation and realized we still had this FBDL Help Ticket report available. After some checking, she saw this report process had not been used by customers in over 12 years.

Mark Coyne – CenturyLink said with that in mind, was it OK to move this CR to Completed status.

Kim Isaacs – Integra said that was OK.

08/19/15 Product/Process CMP Meeting Lee Gomez – CenturyLink presented the CR and stated that this was to eliminate a report that had not been used in over 12 years.

Kim Isaacs – Integra asked if this was related to the Call Center Ticket report.

Lee Gomez – CenturyLink stated that it was not; this report is specific to FBDL.

Susan Lorence – CenturyLink asked if CLECs would oppose sending this notice as a Level 2 versus a Level 4 notice. The document to be updated is the Directory Listing Provider Business Procedure. There were no objections.

Information Current as of 1/11/2021