Open Product/Process CR PC071312-1 Detail |
| Title: Elimination of Call Queuing | ||||||
| CR Number |
Current Status Date |
Area Impacted | Products Impacted | |||
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| PC071312-1 |
Completed 10/17/2012 |
Call Queuing | ||||
| Originator: Brummett , Lee |
| Originator Company Name: CenturyLink |
| Owner: Brummett , Lee |
| Director: |
| CR PM: Lorence, Susan |
Description Of Change |
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CenturyLink is planning on eliminating the Call Queuing product. This product is available in all 14 states.
Call Queuing is an Advanced Intelligent Network (AIN) product that provides end-users with the ability to offer callers, who would normally reach a busy signal or voice mail, the opportunity to stay on the line (in queue) and have their call answered in person.
Customer documentation is available at http://www.centurylink.com/wholesale/clecs/features/callqueuing.html.
There are currently no Resale customers that have this product.
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| Date | Action | Description |
| 7/13/2012 | CR Submitted | CR submitted |
| 7/13/2012 | CR Acknowledged | CR acknowledged |
| 7/18/2012 | Status Changed | Status changed to Presented. |
| 7/18/2012 | Discussed at Monthly CMP Meeting | CR discussed at July Monthly CMP Prod/Proc Meeting - See Attachment D of the Prod/Proc Distribution Package. |
| 8/15/2012 | Discussed at Monthly CMP Meeting | Discussed at August ProdProc CMP Meeting – See Attachment D in the Distribution package |
| 8/15/2012 | Status Changed | Status changed to Development. |
| 9/11/2012 | Communicator Issued | See notice number PROD.FEAT.09.11.12.F.10501.Eliminate_Call_Queuing |
| 10/2/2012 | Status Changed | Status changed to CLEC Test. |
| 9/19/2012 | Discussed at Monthly CMP Meeting | Discussed at the September Prod/Proc CMP Meeting – See Attachment D in the Distribution package. |
| 10/17/2012 | Discussed at Monthly CMP Meeting | Discussed at the October Prod/Proc CMP Meeting – See Attachment D in the Distribution package. |
| 10/17/2012 | Status Changed | Status changed to Completed. |
| 10/5/2012 | Communicator Issued | See notice number PROS.SIGX.10.05.12.F.10557.Interconnection_SIG_V106 |
Project Meetings |
| 10/17/12 Product/Process CMP Meeting Mark Coyne – CenturyLink said the effective date for the level 2 notice was 10/2/12. There were no (10/26/12 Updates received from Integra in CAPS) WHOLESALE customers. Mark said the CR is in CLEC Test and we would like to move the CR to Completed status. There were no comments. 09/19/12 Product/Process CMP Meeting Mark Coyne – CenturyLink said the CR was presented in July. CenturyLink had proposed sending the customer notice as a level 2 since there were no customers and there were no objections. Mark relayed the tariff effective date for elimination is 10/1/12 but CenturyLink did not send the notice in time so the documentation update will be effective October 2, 2012. Mark relayed again there were no customers. 08/15/12 Product/Process CMP Meeting Mark Coyne – CenturyLink relayed the CR was presented last month. Because there were no customers, CenturyLink had proposed sending the customer notice as a level 2 and there were no objections. Mark relayed the planned effective date for elimination is 10/1/12 so the initial notice will go out early September. 07/18/12 Product/Process CMP Meeting Mark Coyne – CenturyLink stated that this was a walk-on item. Lee Brummett – CenturyLink presented the CR and indicated that this product would be eliminated in all 14 States. There are no Resale customers with this product. The effective date for elimination is October 1, 2012. Mark Coyne – CenturyLink asked if Lee was proposing a Level 2 request since there were no customers. Lee Brummett – CenturyLink agreed. Mark Coyne – CenturyLink asked if there were any objections from CLECs that this be presented as a Level 2 change. There were none.
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Information Current as of 1/11/2021