Wholesale: Products & Services

Open Product/Process CR PC071202-1 Detail

Description Of Change

Expected Deliverable

A process to ensure that the PON on service orders for Maintenance of Service Charges, Dispatch Charges and Optional Testing Charges include the Qwest repair ticket number so that information is shown on the completion report..

Project Meetings

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08/21/02 - August CMP Meeting Minutes: Eschelon reviewed their CR requesting that Qwest trouble ticket number be included with their PON because it would provide another piece of information to help Eschelon verify charges. Qwest advised that this CR would be reviewed in conjunction with other CRs related to trouble tickets, repair charges, etc. scheduled for August 27, 2002. The CLEC participants agreed to have this CR reviewed at that meeting and will be changed to evaluation status.

07/17/02 - July CMP Meeting Minutes: Eschelon presented their Change Request. CR status is clarification.

Clarification Call Time/Date: 10:30 a.m. (MDT) / Tuesday, July 16, 2002 Place: Conference Call Conference: TEL: 877.521.8688 Call-In: CODE: 7901848 CR No: PC071202-1 "Use Qwest design services ticket number in the PON on Service Orders for Maintenance of Service Charges, Dispatch Charges and Optional Testing Charges so that information is shown on the completion report."

Attendees: Kathy Stichter, Eschelon, ILEC Relations Manager Alice Matthews, Qwest, Sr Process Analyst - Billing Craig Suellentrop, Qwest, 271 Network Technical Regulatory Bob Mohr, Qwest, Product Manager Michael Keegan, Qwest, CMP Manager

Introduction of Attendees Attendees introduced. Review Requested (Description of) Change Description:

Currently Qwest issues orders to bill Maintenance of Service Charges, Dispatch Charges and Optional Testing Charges for design services trouble tickets when the trouble was not found in the Qwest network. The completion report sent to Eschelon includes a PON TIC and then information. Sometimes that information is a billing telephone number (BTN) and sometimes the information is the Qwest ticket number. During the reconciliation process Eschelon has found that when Qwest uses the Qwest ticket number in the PON it is easier to find the original Eschelon ticket for reconciliation purposes. Therefor Eschelon requests that Qwest implement a process to use the Qwest repair ticket number in the PON so that the PON would be TIC + the Qwest repair ticket number.

Discussion: Qwest asked if the scope of the change request is for the design services side only. Eschelon agreed, and confimed that non design (resale) is excluded.

Confirm Areas & Products Impacted Areas Impacted: Billing and Maintenance/Repair Products Impacted: Unbundled Loop Confirm Right Personnel Qwest confirmed the correct personnel were on the call.

Identify/Confirm CLEC’s Expectation A process to ensure that the PON on service orders for Maintenance of Service Charges, Dispatch Charges and Optional Testing Charges include the Qwest repair ticket number so that information is shown on the completion report.. Identify any Dependent Systems Change Requests None Establish Action Plan (Resolution Time Frame) Eschelon can present this Change Request to the CLEC community at the August Product/Process CMP meeting scheduled for August 21 Qwest will issue draft response to this Change Request by Sep 11 (one week prior to the Sep 18 CMP meeting). Qwest will discuss the draft response at the Sep 18 CMP meeting. Alice Matthews will coordinate the production of the Qwest response.

CenturyLink Response

September 24, 2002

Kathleen Stichter ILEC Relations Manager Eschelon

SUBJECT: Qwest’s Change Request Revised Response – PC071202-1 “Use Qwest design services ticket number in the PON on Service Orders for Maintenance of Service Charges, Dispatch Charges, and Optional Testing Charges so that information is shown on the completion report.”

This CR requests that Qwest populate the Qwest trouble ticket number as the data in the PON field of service orders issued to generate Designed Services Maintenance of Service, Dispatch and Optional Testing charges. This Change Request was discussed during the CR synergies meeting between Qwest and the CLEC Community on August 27, 2002. During that discussion Eschelon indicated that they issued this Change Request because they are concerned two other CRs: SCR042902-01 and SCR060402-04, may not be implemented or may be delayed. In addition, Eschelon indicated that their solution of choice is for Qwest to provide the CKT ID or Telephone Number, Qwest ticket number, CLEC ticket number and date work was completed on all bill formats (as requested in SCR042902-01 and SCR060402-04).

If implemented, CR PC071202-1, would provide only the Qwest ticket number, which is only one of the data elements Eschelon has specified as critical. With this CR, the Qwest trouble ticket number would appear on the Completion Report in lieu of the account information, e.g., AN, MAN or SBN, that appears today. The implementation of this CR would result in providing different information not more information.

Implementation of this Change Request would require scripting changes to populate the PON field with the Qwest ticket number and, due to PON field character limitations, Qwest would no longer be able to populate the billing account information. Because this CR would change a process changed at the CLEC’s request in February 2002, Qwest asked for feedback from the CMP Community at the September 18th Product and Process CMP Meeting.

At the CMP Meeting, Eschelon agreed to withdraw this CR, and, the Qwest Billing Center will provide the Qwest trouble ticket number on the CLEC spreadsheet until SCR042902-01 and SCR06402-04 are completed.

Sincerely,

Alice Matthews Senior Process Analyst, Qwest

Cc: Sue Burson, Director Process Management, Qwest Alan Zimmerman, Manager Process Management, Qwest Craig Suellentrop, Staff Advocate Policy and Law, Qwest

September 11, 2002

Kathleen Stichter ILEC Relations Manager Eschelon

SUBJECT: Qwest’s Change Request Response – PC071202-1 “Use Qwest design services ticket number in the PON on Service Orders for Maintenance of Service Charges, Dispatch Charges, and Optional Testing Charges so that information is shown on the completion report.”

This CR requests that Qwest populate the Qwest trouble ticket number as the data in the PON field of service orders issued to generate Designed Services Maintenance of Service, Dispatch and Optional Testing charges. This Change Request was discussed during the CR synergies meeting between Qwest and the CLEC Community on August 27, 2002. During that discussion Eschelon indicated that they issued this Change Request because they are concerned two other CRs: SCR042902-01 and SCR060402-04, may not be implemented or may be delayed. In addition, Eschelon indicated that their solution of choice is for Qwest to provide the CKT ID or Telephone Number, Qwest trouble ticket number, CLEC trouble ticket number and date work was completed on all bill formats (as requested in SCR042902-01 and SCR060402-04).

If implemented, CR PC071202-1, would provide only the Qwest trouble ticket number, which is only one of the data elements Eschelon has specified as critical. With this CR, the Qwest trouble ticket number would appear on the Completion Report in lieu of the account information, e.g., AN, MAN or SBN, that appears today. The implementation of this CR would result in providing different information not more information.

Implementation of this Change Request would require scripting changes to populate the PON field with the Qwest trouble ticket number and, due to PON field character limitations, Qwest would no longer be able to populate the billing account information. Because this CR seeks to change a process changed at the CLECs’ request in February, 2002, Qwest would like to solicit feedback from the CMP Community at the September 18th Product & Process Monthly CMP Meeting before proceeding with this request.

Sincerely,

Alice Matthews Senior Process Analyst, Qwest

Cc: Sue Burson, Director Process Management, Qwest Alan Zimmerman, Manager Process Management, Qwest Craig Suellentrop, Staff Advocate Policy and Law, Qwest