Wholesale: Products & Services

Open Product/Process CR PC071103-1 Detail

Description Of Change

Expected Deliverable:

Monthly report of trouble codes by frequency

Project Meetings

CLEC Change Request Clarification Meeting

1:00 p.m. (MDT) / Tuesday, July 22, 2003

1-877-572-8687 3393947# PC071103-1 Histogram of cleared troubles UNE-P New Circuit Failure

Name/Company: Sharon Van Meter, AT&T John Blaszczyk, AT&T Jeanne Whisenant, Qwest Kit Thomte, Qwest Dan Busetti, Qwest Danelle Haynes, Qwest Kathy McBride, Qwest Doug Slominski, Qwest Craig Suellentrop, Qwest Michelle Thacker, Qwest Linda Sanchez-Steinke, Qwest

Introduction of Attendees Introduction of participants on the conference call was made and the purpose of the call discussed.

Review Requested (Description of) Change Linda read the title and description of the change request. In summary AT&T’s CR requests that Qwest provide a report that will provide the number of trouble tickets for service established during the previous 30 days, closed by trouble cleared code.

John Blaszczyk with AT&T said that he wasn’t sure that a CR is needed and explained that AT&T and the Qwest Service Management Team had a Service Improvement meeting two weeks ago. AT&T would like to see new circuit failure improvement. Qwest new circuit failure is 4-6% compared to 1-2% for other ILECs. John said that AT&T would like to understand the root cause of the failure and looking at data in a histogram is the beginning of analyzing the data. AT&T would like to understand if the failures are associated with something AT&T is doing in the ordering and provisioning process, or translations. Kathy McBride with Qwest asked if the definition of new circuit failure is the same for other ILECs. John answered yes the definition is the same.

John also said that AT&T receives analysis from Qwest on Access products and the purpose of this request for UNE-P is to derive initiatives to lower circuit failure and get numbers down to a reasonable level. Danelle Haynes with Qwest said the service management team was providing an analysis of 35 UNE-P failures per month and understood that Ervin submitted the CR because the report would be required monthly going forward. John said the report would not be needed going forward, but may take data for 3-5 months. Doug Slominski with Qwest said that Ervin wanted all closed codes for every new circuit failure by trouble codes and the underlying data is located in the OP5 PID. Doug has provided this type of report for one month to AT&T utilizing underlying PID data and information in CEMR by trouble ticket. This effort took approximately 2 days. John said that it would be less time consuming to have a mechanized report on a monthly basis to monitor what is causing failures.

Kit, Linda, John and Sharon discussed whether AT&T needed to submit a CR for this request, if AT&T would withdraw the CR, or if AT&T would provide revisions to the CR. Linda will provide Sharon a copy of the submitted CR for updates.

Confirm Areas & Products Impacted Area impacted is repair.

Confirm Right Personnel Involved Qwest confirmed the correct personnel were on the call to resolve the CR.

Identify/Confirm CLEC’s Expectation AT&T’s would like information on new circuit failures trouble cleared codes .

Identify any Dependent Systems Change Requests No systems change requests.

Establish Action Plan (Resolution Time Frame) AT&T will present this CR at the August CMP meeting.

-- 07/16/03 July CMP Meeting Donna Osborne-Miller with AT&T reviewed the walk on CR PC071103-1. There will be a clarification call on this change request.