Wholesale: Products & Services

Open Product/Process CR PC070203-1 Detail

Description Of Change

Expected Deliverable:

Process for requesting clarifications to the Diclosure Document:

1. During each CLEC's EDI Implementation or Migration to a new release, Qwest and each CLEC maintain a question log of all questions asked and the associated answers. If a CLEC feels that a documenation clarification is needed, that clarification should be requested on the Question Log.

2. Upon receipt of the requested clarification, the CLEC's EDI Implementation contact will evaluate the requested clarification against the criteria listed below.

3. Occasionally, Qwest will need to alter the wording of the documentation clarification requested by the CLEC. If this is necessary, the revised wording will be sent to the CLEC for review.

4. If the clarification meets the criteria, the change will be made in the next release's draft Technical Specification (Disclosure) publication.

5. If the clarification does not meet the criteria and the CLEC still wants to pursue the change, the CLEC will be instructed to use the Technical Escalation Process or the CMP Escalation/Dispute Resolution Process.

Criteria:

The documentation clarification can be made through this process if:

1. Does not require a systems change.

2. Documents an existing, undocumented, field-level requirement.

3. Clarifies an existing, field-level requirement.

4. Does not document the manner in in a which a legacy system functions.

5. Is not a system defect.

6. Is not a policy or process.

Process for updates to Other Systems Documentation:

All other updates to Systems Documentation should be submitted using the CLEC Documentation Change Request form.

Project Meetings

09/17/03 September CMP Meeting Connie Winston provided an update on this CR. There is a systems form now available to request changes to system documentation. Notification was provided on 9/16/03 and is effective 9/17/03. The EDI teams will continue to handle requests as they have previously. This CR will be moved to CLEC Test status.

08/20/03 August CMP Meeting Connie Winston was not able to be present when this CR was discussed and provided the following update for the meeting minutes. The external url developed for the External Documentation Request Process will be used for systems documentation requests. Comments can also be provided via EDI through the EDI comment log. Currently we are looking at the external documentation form to determine if changes will needed to support systems documentation requests. This CR will be moved to Development status.

07/16/03 July CMP Meeting Connie Winston with Qwest presented this CR. Connie explained that this CR was opened because there is a need for CLECs to have a path to give feedback to Qwest on User Guide documentation. An external url will be implemented in mid-August and CLECs can request changes be made to systems documentation. When the requests are received, Qwest will determine if it meets the criteria listed in the CR. If the change to documentation requires a system change, then a systems CR would need to be opened.

Carla Pardee with AT&T said this CR is a good idea. Liz Balvin asked if there would still be EDI development teams and Connie answered yes the EDI development teams will continue.

CLEC Change Request Clarification Meeting

9:30 a.m. (MDT) / Tuesday, July 15, 2003

1-877-554-8688 1930099# PC070203-1 Process for Requesting Clarification to a Systems Document

Attendees Name/Company: Connie Winston, Qwest Kyle Kirves, Qwest Linda Sanchez-Steinke, Qwest

Introduction of Attendees Introduction of participants on the conference call was made and the purpose of the call discussed.

Review Requested (Description of) Change Qwest’s CR formalizes the process to request clarification to existing systems documentation, when the document is outside the documentation review cycle. Clarification can be made through this process if the documentation fits in the following criteria: 1. Does not require a systems change. 2. Documents an existing, undocumented, field-level requirement. 3. Clarifies an existing, field-level requirement. 4. Does not document the manner in which a legacy system functions. 5. Is not a system defect 6. Is not a policy or process. Process for updates to Other Systems Documentation: All other updates to Systems Documentation should be submitted using the CLEC Documentation Change Request form.

Confirm Areas & Products Impacted The area of this Change Request impacts ability to provide feedback on systems documentation.

Confirm Right Personnel Involved Qwest confirmed the correct personnel were on the call to resolve the CR.

Identify/Confirm CLEC’s Expectation Provide formal process for clarification on systems documentation when document is outside documentation review cycle.

Identify any Dependent Systems Change Requests No systems change requests.

Establish Action Plan (Resolution Time Frame) Qwest will present this CR at the July CMP meeting with an update at the August CMP..

CenturyLink Response

September 9, 2003

DRAFT RESPONSE For Review by CLEC Community and Discussion at the September 2003 CMP Meeting

SUBJECT: Qwest’s Change Request - PC070203-1 "Process for Requesting Clarification to a Systems Document"

For EDI Documentation changes, CLECs should use the established process of identifying changes to the EDI Documentation and providing the suggested changes to their Qwest Project Manager during CLEC Implementation. The suggested changes will be captured on their Question and Answer log, will be reviewed and a response provided. The CLEC will be advised of the wording of the documentation change. This is the most effective way for CLECs to get their requested change made to their specifications. For process and non-EDI documentation changes, CLECs should use the following URL for submitting changes: http://www.qwest.com/wholesale/customerService/exdocreq.html). From this URL, CLECs can choose one of two forms: 1) For process documentation (e.g., LSOG, PCAT, et. al.), CLECs should select the process documentation form, 2) For non-EDI systems documentation (e.g., CEMR, DLIS, etc.), CLECs should use the systems documentation form. The process documentation form is currently available; the systems form is currently in design. When that form is available, Qwest will notify the CLECs of its availability.

Sincerely,

Connie Winston Director, Information Technology Qwest