Wholesale: Products & Services

Open Product/Process CR PC070202-1X Detail

Description Of Change

Expected Deliverable

A process to supply CLECs with an "Invoice" of repair charges at the time of the repair visit.

Project Meetings

08/21/02 - August CMP Meeting Minutes: Qwest reviewed its draft response and advised that this CR would be reviewed in conjunction with other CRs related to trouble tickets, repair charges, etc. scheduled for August 27, 2002. The CLEC participants agreed to have this CR reviewed at that meeting. Eschelon stated that the systems CR timeframe may be too long for Eschelon and would like to see the data that Qwest provides to its retail end users because the retail invoice provides quite a bit of information such as; Name of technician and date. Qwest said that we don’t want to mail an invoice and that the system report may capture data Eschelon would like to receive. Eschelon agreed we don’t want to mail the invoice. This CR was moved to evaluation status.

07/17/02 - July CMP Meeting Minutes: Eschelon presented their Change Request. CR status is clarification

Alignment/Clarification Meeting Conference Call Time/Date: 2:00 p.m. (MDT) / Wednesday, July 10, 2002 Place:TEL: 877.521.8688 Conference Call-In No.: CODE: 7901848 CR No.:CLEC Change Request PC070202-1"Time & Material Repair Charges invoice process"

Kathy Stichter, Eschelon, ILEC Relations Manager Craig Suellentrop, Qwest, 271 Network Technical Regulatory Alice Matthews, Qwest, Process Specialist Michael Keegan, Qwest, CMP Manager

Introduction of Attendees Attendees introduced.

Review Requested (Description of) Change Description: Currently Qwest leaves a "Time and Materials Invoice" with its retail customers during a repair visit when the trouble was not found in the Qwest network. Qwest does not supply anything to CLECs. This "Invoice" would assist Eschelon in reconcilling its bill. Eschelon asks Qwest to develop, document and train an adhered to process to supply CLECs with this same "Invoice" or something similar, with the same detail, that will state the charges that Qwest plans to bill at the time of the repair visit. The "Invoice" should contain the Qwest repair ticket number, the number or circuit ID which was reported in trouble, the customer's name and address, the Qwest technicians name and telephone number, the date, the USOCs that Qwest will bill, the quantity of each USOC, the cost of each USOC, the total cost and the reason for the charge.

Discussion: Eschelon is requesting that the same type of time & material invoice that is generated by Qwest technicians for Qwest retail customers be generated for the CLECs prior to billing and mailed to the CLEC for review and signature.

Qwest indicated that they understood the scope of this CR. Craig Suellentrop will coordinate the production of the Qwest response. N/A

Confirm Areas & Products Impacted Areas Impacted: Maintenance/Repair Products Impacted: Centrex, Unbundled Loop, UNE Loop, UNE-P, Resale N/A

Confirm Right Personnel Qwest confirmed the correct personnel were on the call.

Identify/Confirm CLEC’s Expectation A process to supply CLECs with an "Invoice" of repair charges at the time of the repair visit.

Identify any Dependent Systems Change Requests None

Establish Action Plan (Resolution Time Frame) Eschelon can present this Change Request to the CLEC community at the July Product/Process CMP meeting scheduled for July 17 Qwest will issue draft response to this Change Request by Aug 14 (one week prior to the Aug 21 CMP meeting). Qwest will discuss the draft response at the Aug 21 CMP meeting.

CenturyLink Response

August 13, 2002

DRAFT RESPONSE For Review by CLEC Community and Discussion at August’s CMP Meeting

Kathy Stichter ILEC Relations Manager Eschelon

SUBJECT: Qwest’s Change Request Response - CR PC070202-1 “Time and Material Repair invoice process.”

This CR states that “Qwest leaves a ‘Time and Materials Invoice’ with its retail customers during a repair visit when the trouble was not found in the Qwest network.” The CR requests that Qwest “supply CLECs with this same ‘invoice’ or something similar, with the same detail that will state the charges that Qwest plans to bill at the time of the repair visit.”

Qwest does leave a Time and Materials Invoice with retail customers when a repair dispatch will result in a charge. This invoice is informational in nature. The technician that is dispatched leaves it at the premises. The actual bill (for both wholesale and retail customers) is generated through automated systems and manual processes that occur when a technician closes a trouble ticket. Qwest does not have a billing relationship with CLEC end-users; therefore, Qwest’s process is to not leave invoices with CLEC end-users. CLECs may use electronic maintenance and repair systems (CEMR) to view trouble ticket history as it appears in Qwest’s systems. This information would be valuable in disputing or substantiating repair charges.

Qwest does not have an organization that is responsible for collecting and distributing these invoices. Qwest believes that a systems CR should be opened to generate an automated report that would provide CLECs with data regarding maintenance and repair billing in the timeframe requested. A meeting will be scheduled for late August to discuss CR’s involving maintenance and repair billing, including this CR. Further clarification and direction for this CR will be determined after this meeting.

Sincerely,

Craig Suellentrop Staff Advocate, Policy & Law Qwest

Cc: Mary Retka, Director-Legal Issues, Qwest Susie Bliss, Director-Process Management, Qwest Alice Matthews, Senior Process Analyst, Qwest